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Maison Sport Reviews 410

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and ability to make lessons fun and engaging, catering to various skill levels and needs. The booking process is frequently highlighted as simple, easy, and efficient, with many appreciating the user-friendly website that allows them to choose instructors based on detailed profiles and availability. People also commend the excellent communication and organization, ensuring a smooth and enjoyable overall experience. However, some people mentioned a slight issue with setting up an account initially and finding the services easily through Google search. A few other people also felt that an instructor applied a policy too rigidly without considering specific circumstances, leading to a disappointing experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising instructors for their exceptional... See more

Booking process

Customers consistently note positive experiences with the booking process, describing it as very easy,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use of the website for... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising the instructors for their clear,... See more

Service

Customers had positive experiences with service, praising the punctuality, knowledge, and friendliness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We set Pietro D the challenge of teaching our group of 6 adults for 3 days - 1 complete beginner, 2 over 60s prioritising how to ski safely and avoid injury, and 3 young thrill-seekers! He was lovely... See more

Company replied

Rated 5 out of 5 stars

My son had a great experience with both his private lesson and his ski school instructor. This was his second time skiing. He made great progress - improving his technical skills to support much mor... See more

Company replied

Rated 5 out of 5 stars

site friendly & easy to navigate re instructor profiles, reviews and availability. great comms system allowing direct contact with instructor b4 the day to share info/wishes and queries & confirm meet... See more

Company replied

Rated 5 out of 5 stars

Stavros was a wonderful teacher. We were at intermediate level and he quickly developed our confidence and skill level. He was positive, kept us motivated with praise and offered continual constructiv... See more

Company replied


Company details

  1. Ski Holidays
  2. Ski School

About Maison Sport

Written by the company

We think booking ski and snowboard lessons should be easy, so we created an online marketplace for trusted, fully qualified ski and snowboard instructors, that can be booked in just a few clicks.

All instructors listed on Maison Sport have been verified by their nation's governing body, be it the French Government's Department of Sport, Swiss Ski Federation or the Italian Winter Sports Federation, so you can rest assured you will be in safe hands when you’re on the slopes.

The importance of having the right instructor shouldn’t be underestimated, so we have ensured that you can learn more about each instructor, check their reviews and send them a message prior to booking and paying for any lessons.

Contact info

Maison Sport

Book a ski lesson directly with an instructor in any resort in Europe.

4.8

Excellent

TrustScore 5 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Excellent from start to finish

Smooth booking, simple payment, excellent back office support and our instructor was incredible. Would highly recommend.

April 2, 2026
Maison Sport logo

Reply from Maison Sport

Hi there, thanks for the fantastic feedback! Delighted to hear everything ran smoothly and that Lorenzo made such a great impression!
- Maison Sport Customer Success Team

Rated 5 out of 5 stars

Simple process from booking to meeting…

Simple process from booking to meeting the instructor on the slopes. Very good experience.

March 31, 2026
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Reply from Maison Sport

Hi there, thanks so much for the feedback! We’re really glad the whole process felt smooth and that you had a great experience on the slopes - Maison Sport Customer Success Team

Rated 5 out of 5 stars

Great instructor!

We set Pietro D the challenge of teaching our group of 6 adults for 3 days - 1 complete beginner, 2 over 60s prioritising how to ski safely and avoid injury, and 3 young thrill-seekers! He was lovely with all of us - patient, great at identifying what we all did well and what we needed to work on, and making the lessons fun. Definitely enhanced a great Easter break at La Thuile!

April 4, 2026
Unprompted review
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Reply from Maison Sport

Hi Victoria,

Thank you so much for sharing this review! We’re glad to hear Pietro could make the lessons fun and helpful for your whole group, especially with such a mix of abilities. Sounds like an amazing holiday in La Thuile!

– Maison Sport Customer Success Team

Rated 5 out of 5 stars
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Reply from Maison Sport

Hi there, thanks so much for your short but sweet review! We’re really happy to hear that you found the booking simple and friendly, that’s exactly what we aim for.

– Maison Sport Customer Success Team

Rated 5 out of 5 stars

Great instructors

I really liked being able to choose the instructor who best suited our needs. It made the booking process feel much more personal.

April 7, 2026
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Reply from Maison Sport

Hi Irati,
Thank you so much for your kind words! We’re happy to hear that being able to choose the instructor made your experience feel personal. It sounds like you had a great lesson with Xavier!

Rated 4 out of 5 stars

The instructors were brilliant

The instructors were really good, 5* but the add on fees that MS charged per day were huge.

April 7, 2026
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Reply from Maison Sport

Thank you for your feedback, and we’re really pleased to hear that you found your instructor Laurent brilliant and deserving of 5 stars.

I’m sorry that you feel our fees are too high. The cost is made up of the instructor’s fee, which is passed directly to them, plus our operating fee. Our fees are carefully calculated to cover the costs of running our booking platform, recruiting and vetting instructors, and providing our service along with financial guarantees for our customers.

We truly appreciate your comments and hope to have the opportunity to welcome you back again in the future.
- Maison Sport Customer Success Team

Rated 5 out of 5 stars

Big improvements, but lots of fun


Our sons, aged 11 and 9, had a brilliant week with Nils. We saw a big improvement in their ability and confidence skiing. Most of all, they enjoyed their lessons which Nils made engaging and fun.

March 29, 2026
Unprompted review
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Reply from Maison Sport

Hi Kitty,

Thank you so much for your lovely review! We’re very happy to hear that your sons had such a brilliant week with Nils and that they made great improvements in both their confidence and ability. We hope to welcome you all back on the slopes again soon!
- Maison Sport Customer Success Team

Rated 5 out of 5 stars

Freestyle lesson with Benoit in Tignes

We had a freestyle lesson with Benoit and it was amazing! He taught great techniques and shared a lot of knowledge, making the lesson really fun. We learned a lot and had a great time.

April 5, 2026
Unprompted review
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Reply from Maison Sport

Hi Kanae, we’re so glad you had an amazing freestyle lesson with Benoit, it sounds like a fun and rewarding experience. Great to hear you learned so much while enjoying it!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Total professionals.

The site was very easy to use, and the guides that we chose in the end were marvelous, made our holiday. Also, we had one of our lessons cancelled by the ski school, and Maison reemburssed me very promptly once they saw the whatapps chat. That impressed me.

March 23, 2026
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Reply from Maison Sport

Hi Paul, thank you for the kind feedback. Delighted you had such a great experience and that our team could assist quickly with the refund!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic! Nothing less than 5 stars in any area. Fabien R. was a brilliant instructor and guide to our 9 & 11 year old children skiing for the first time. Progress from the nursery slope to a Red piste in only four mornings. Incredibly friendly, funny and with a brilliant spirit for the mountains and the environment. We would not hesitate to recommend and we hope to see him again next year! Merci 🙏🏼

April 4, 2026
Unprompted review
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Reply from Maison Sport

Thank you for your detailed review Tim! We’re thrilled to hear how well Fabien supported your children, it sounds like incredible progress! We hope to see you next winter!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Great ski instructor through Maison…

Great ski instructor through Maison sort - brilliant communication and account set up
I recommend

April 5, 2026
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Reply from Maison Sport

Thank you for the review Jodie! So glad you enjoyed your instructor Amélie and found everything easy to set up!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

A good experience - thank you

A great company that puts you in contact with great instructors and guides. Good communication online and via the phone ( I had a conversation with a lovely lady who gave me tips about my resort).

April 4, 2026
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Reply from Maison Sport

Thank you for the kind words Chrissie! Lovely to hear you had a great experience and found both our team and instructors helpful. We’ll pass on your kind words!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Easy and professional

Very simple, clear and direct to use.
Found our instructors really easily and the timings required.
The booking system is really user friendly and efficient.

April 4, 2026
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Reply from Maison Sport

Thank you Arthur! Great to hear you found everything simple and efficient, we aim to keep it that way!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Thomas was amazing! Highly recommended

Thomas was amazing - took care of me for the full week doing something new everyday and trust him entirely. Lovely guy and amazing teacher and skier!

April 4, 2026
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Reply from Maison Sport

Thank you for the positive feedback David! It's great to hear Thomas made such a positive impact on your week, sounds like an super experience!
-Maison Sport Customer Success Team

Rated 4 out of 5 stars

i rate 4 only because the my credit…

i rate 4 only because the my credit card i usually use for on-line shopping was not accepted for the payment

March 26, 2026
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Reply from Maison Sport

Hi Lorenzo, we appreciate your feedback and are sorry your usual card wasn’t accepted. In the future, please contact our team if you are having any payment issues at checkout and we will do our best to help.
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Great website.

Great website. Easy to book an instructor at times I wanted. All worked well.

April 3, 2026
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Reply from Maison Sport

Hi RH, happy to hear the website worked smoothly and you could book exactly what you needed. Hope to see you again next season!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Great company to book instructors and…

Great company to book instructors and ski gear! Really lovely people.

April 3, 2026
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Reply from Maison Sport

Thank you Francesca! We're very pleased you enjoyed both the instructors and ski gear! Hoping to see you again next winter!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Brilliant in every way

Brilliant in every way, we had an incredible guide and easy to use website.

April 3, 2026
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Reply from Maison Sport

Thank you for your message Claire! Delighted to hear everything was brilliant and that you had such a great guide with Nicolò. Hope to see you again soon!
-Maison Sport Customer Success Team

Rated 4 out of 5 stars

Easy to book and Maison Sport customer…

Easy to book and Maison Sport customer service good. Sadly all mail and communication with the guide goes into junk which is an annoying start and loses 1* for this.

April 3, 2026
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Reply from Maison Sport

Hi Charlie, really glad you found booking easy and our team helpful. Sorry about the emails landing in junk - I understand that’s frustrating. We appreciate the feedback!
-Maison Sport Customer Success Team

Rated 5 out of 5 stars

Choosing a ski guide though maison…

Choosing a ski guide though maison sport was better than ESF because we got to select our coach to make a good fit for what we were looking for. The prices are not cheap but this is standard for this type of experience.

April 2, 2026
Maison Sport logo

Reply from Maison Sport

Hi Jo,

We’re glad choosing a ski instructor through Maison Sport met your expectations and that the experience was a great fit. We hope to welcome you back next season!

-Maison Sport Customer Success Team

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