Maker&Son  Reviews 

327
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, most reviewers were unhappy with their experience overall. Many people experienced prolonged delivery delays, completely missing orders, and a total lack of communication from the business after making substantial upfront payments. Consumers frequently struggled to secure proper responses, obtain refunds, or finally receive the custom products they had paid for. Reviewers expressed deep frustration over lost funds and unresponsive customer support channels. However, some customers also noted that the furniture they eventually received was exceptionally comfortable, stylish, and crafted with great care. Reviewers praised the high-quality materials, solid construction, and helpful showroom visits that made choosing items much easier.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide split in customer experiences. Many... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the furniture is... See more

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a mix of satisfaction and severe... See more

Order

Reviewers highlight negative aspects of placing an order, expressing deep frustration over severe delivery... See more

Service

Clients share ambiguous opinions on service, reflecting a mix of satisfaction and frustration. Some consumers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The product itself has been good and met most of my expectations. I appreciated the quality and design, but there were a few areas of the customer service experience that could be improved.

Rated 3 out of 5 stars

Overall, I'd describe my experience as satisfactory. The furniture is attractive and comfortable, but I think the service and communication could be more consistent. For now, three stars feels appropr... See more

Rated 3 out of 5 stars

The furniture looks good and feels well made, and I was generally pleased with the quality. There were a few aspects of the overall experience that could have been handled better, so I'm giving three... See more

Rated 3 out of 5 stars

We arranged a home visit before ordering our corner sofa and it made the process so much easier. The team helped us compare options without any pressure. The Otter 2x2 corner sofa fits perfectly in ou... See more


Company details

  1. Sofa Store
  2. Furniture Store
  3. Living Room Furniture Store

Written by the company

Home of the most comfortable furniture in the world. Our beautiful Sofas and Beds are handmade from 100% natural materials and designed to be as comfy as possible. Luxury fabrics, free swatches. Buy online or request a brochure.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

327 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(327)

48 reviews in the last 12 months

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Rated 3 out of 5 stars

The mobile showroom was a fantastic…

The mobile showroom was a fantastic service. We were able to view fabrics and discuss options in our own home, which made choosing much easier. The Marnie 2x3 corner sofa looks stunning, feels luxurious, and has become the centrepiece of our living room.

August 20, 2026
Unprompted review
Rated 3 out of 5 stars

After reading about the company's past…

After reading about the company's past challenges, I approached my purchase carefully. However, the service I received was excellent from start to finish. The Song chaise sofa is beautifully made, comfortable, and the fabric has aged wonderfully over time.

August 19, 2026
Unprompted review
Rated 3 out of 5 stars

Overall

Overall, I'd describe my experience as satisfactory. The furniture is attractive and comfortable, but I think the service and communication could be more consistent. For now, three stars feels appropriate.

May 4, 2026
Unprompted review
Rated 3 out of 5 stars

We waited slightly longer than expected…

We waited slightly longer than expected for delivery, but considering the sofa was made to our specifications, we didn't mind. The Marnie large chaise is exceptionally comfortable, looks stylish, and still appears brand new after months of daily use.

August 19, 2026
Unprompted review
Rated 3 out of 5 stars

We arranged a home visit before…

We arranged a home visit before ordering our corner sofa and it made the process so much easier. The team helped us compare options without any pressure. The Otter 2x2 corner sofa fits perfectly in our room and has quickly become the family's favourite place to relax.

August 18, 2026
Unprompted review
Rated 1 out of 5 stars

I wish I had checked these reviews…

I wish I had checked these reviews before ordering my loveseat back in March. They tried to charge me the second payment twice, then said my order was ready about 2-3 months ago. And since I have never heard from them again. I’m not convinced this company is entirely operational. Please avoid. The sofas are a lot of money and you don’t want to run the risk of losing that money should they decide not to deliver the actual sofa.

August 18, 2026
Unprompted review
Rated 3 out of 5 stars

I was reasonably happy with my…

I was reasonably happy with my experience with Maker&Son. The product itself was comfortable and well presented, although the overall service could have been more consistent. Three stars feels fair based on my experience.

July 7, 2026
Unprompted review
Rated 1 out of 5 stars

This company lie and cheat…

This company lie and cheat continuously. They took our money a year ago and have made no effort to provide the covers that they promised in return. They have promised a refund multiple times but failed to process it. The CEO Christian Warren will tell any lie that is convenient to avoid making good on his promises.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a sofa on the 8th of May and…

I ordered a sofa on the 8th of May and got a delivery date of the 26th June and then just never heard anything. I wasn’t given rushing to finish my floor it was such a stress and now I’m scared I will get no sofa and no money back. They reply once in a blue moon saying they will get me an update and then I never heard anything from them again. Save yourself the stress and look elsewhere for your sofa! The reviews here are so scary I really hope this doesn’t turn out to be me I see people having awaited a year. So scary cause they are so expensive! I thought I was paying for a premium service!

August 5, 2026
Unprompted review

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