Sadly I had a very bad experience with Makeup UK, EVRI delivered the package late the box was soaking wet & left in front of my front door the bell was not rung and 5 people in the house could confir... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t order anything from them total scam. Order 200£ worth of items almost 20kg , wrapped parcel is just one layer paper tape and parcel opened from both side for poor packaging, half item missing an... See more
Company replied
My order number is #1775588385-0792 On Monday 13th my parcel was delivered to the wrong address! I tried to call customer service today on 15th at 16:22 girl on the phone been probably working... See more
Company replied
Big five star rating for Make Up UK . I ordered Clinique products on Monday 13th 2025 and received on Saturday 18th 2025. Original Clinique products in sealed boxes in perfect condition. Really good... See more
Company replied
Company details
Written by the company
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them. MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.
Contact info
United Kingdom
- makeup.uk
3.0
Average
697 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Was a little concerned having read some mixed reviews but ultimately my experience was excellent.
Perfume ordered Saturday 23rd November
Perfume delivered Thursday 28th November
Communication was spot on throughout in terms of confirmations along with courier allocation and tracking etc. with delivery completed ahead of schedule.
Would recommend
November 28, 2024
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience! We're so glad to hear that everything went smoothly despite your initial concerns. It's great to know the communication and delivery exceeded your expectations, and we're thrilled the perfume arrived ahead of schedule. We truly appreciate your recommendation and look forward to serving you again in the future!
Arrived very quickly
Arrived very quickly, I was concerned after reading the reviews, but all went very smoothly Thankyou very much 🙋🏼♀️😀
November 26, 2024
Unprompted review
Reply from Makeup.uk
Thank you for your feedback! We're so glad to hear that your experience went smoothly and that the delivery arrived quickly.
I placed an order since 14th November…
I placed an order since 14th November ,today is 22nd of November and there’s no update or anything,I worry I have been scammed .
November 14, 2024
Unprompted review
Reply from Makeup.uk
Thank you for reaching out to us. We understand your frustration and sincerely apologize for any inconvenience caused. Please note that in cases where there is a delivery issue, we can only proceed with a refund or resolution once the delivery company confirms that the parcel is lost or undeliverable.
Unfortunately, we have not received the requested information from you to follow up with the courier on your behalf. Please contact our customer service team and provide the necessary details at your earliest convenience so we can assist in resolving this matter.
I ordered a mascara
I ordered a mascara. I never received any confirmation at all and I did request a confirmation by emailing them.
My parcel did however turn up in good time, but it was the wrong one. I have filled out the form to request an exchange and have sent the email but no response at all. I just want to exchange my product. I would have put a good review but this has now changed my opinion on the website. Go to a genuine website and pay the extra as it’s not worth the hassle using a company like this that has poor customer service. I wonder if I’ll ever get a response to my emails.
November 15, 2024
Unprompted review
Reply from Makeup.uk
Thank you for your feedback, and we're really sorry to hear about the issues you've experienced with your order. We sincerely apologize for the lack of confirmation and the mix-up with your product. This isn't the experience we aim to provide, and we understand your frustration.
Please be assured that your concern is important to us, and we will make sure someone from our team gets back to you as soon as possible to resolve the exchange. We value your business, and we appreciate your patience as we work to make things right.
100% would recommend Make.uk from…
100% would recommend Make.uk from ordering to delivery everthing was simple & straightforward and would use them again no hesitation.
Brian
November 11, 2024
Unprompted review
Reply from Makeup.uk
Thank you so much for your kind feedback! We're thrilled to hear that your experience with Makeup.uk was smooth and easy from start to finish. It's great to know you'd recommend us and that you'd use our services again. We truly appreciate your support and look forward to working with you in the future!
Potential buyers beware
Potential buyers beware! Not sure if this is a scam but I placed a perfume order on 10 November 2024 (10 days ago). I received an initial confirmation, which seemed normal but gave no delivery date so one week later I sent them an email (to the email address given on the order confirmation) requesting to know the delivery date. No response has been received despite chasing again so I am now wondering if this is a bona fide merchant or just yet another scam operation. Either way, I would not recommend to anyone to deal with them and I now wish I hadn't.
November 20, 2024
Unprompted review
Reply from Makeup.uk
We’re really sorry to hear about your experience and understand your concerns. This is certainly not the level of service we strive for, and we deeply apologize for the delay in communication. We take these matters seriously, and we would like to help resolve your situation as quickly as possible.
Your order was delivered to you on December 3, 2024.
Awful
Awful. Ordered my product over a week ago, tracking said they tried to deliver but it had a different delivery address to the order confirmation. Chased up a delivery date and was told by Victoria it could take up to a week for an update. I then asked for a refund and was told I had to send an email. Asked for a supervisor but they apparently don't have phones and to send an email. A very could not care less attitude !!!
November 6, 2024
Unprompted review
Reply from Makeup.uk
We are sorry to read that you are not satisfied with the product. There are certain procedures that have to be followed in such situations as you have described. Thus, when our clients claim they were not able to receive the parcel due to some reasons, we start an investigation and come up with a solution within short time. Please rest assured, you will receive either the parcel or the refund.
Disappointingly slow delivery
Disappointingly slow delivery. It took over three weeks from ordering for the products to arrive. Courier was Evri who I don’t usually have an issue with but the delays seemed to be in getting the goods to the courier and then the courier taking an unusually long time to process. I had intended to gift my friend one of the products but the parcel arrived too late to give as a birthday gift and I had to purchase something else which was annoying. I don’t plan to order from them again
November 2, 2024
Unprompted review
Reply from Makeup.uk
Thank you for your feedback, and we are truly sorry to hear about your disappointing experience with the delivery. We completely understand your frustration, especially given the timing of the order and the impact it had on your gift plans.
While we strive to ensure smooth and timely deliveries, it sounds like the courier and internal processing did not meet expectations in your case. Please feel free to reach out our team with any additional details or concerns, and we will do everything we can to find the best resolution.
I ordered from this company and all…terrible customer service
I ordered from this company and all went well until Evri delivered to a different address to mine.
I contacted both companies and explained the situation to Makeup, that Evri had taken full responsibility for this mistake and would contact Makeup themselves to try to sort, but also for me to contact Makeup too, to try to resolve the problem as quickly as possible.
I have contacted them so many times,I have lost count!! I copied emails from Evri to me accepting responsibility, to them, and in the end Evri suggested I contact my bank to get my money back.
Customer service at Makeup is appalling and I would never buy from them again, and recommend others avoid if you don’t want to lose money! It is not their fault that Evri made a mistake, but neither is it mine and I have had no help whatsoever from them.
October 1, 2024
Unprompted review
Reply from Makeup.uk
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear about the difficulties you have encountered with your order and the delivery mix-up. We fully understand how frustrating this must be for you, and we want to make sure we resolve the situation as smoothly as possible.
We understand Evri has accepted responsibility for the delivery error and recommended you contact your bank, but we also want to ensure that you are not left without a resolution. Please contact our Customer support team directly via email or phone so we can review the situation and explore all possible avenues for making this right.
We are committed to resolving this for you and restoring your confidence in us as a company.
Do not Trust - you may not get your items
Ordered my items, they sent me the wrong item which was a much lower value so conned me out of money by charging me a higher priced item. Contacted them numerous times by email and website . No interest. They have no customer service! You may well loose your money completely.
Companies like this should be shut down as they are trading on false promises. Have no desire to fulfil the order you placed.
They have written a response defending that they sent the right product.. not true, as I've a picture of the one they sent to the one on the order confirmation. The gall of them stating how we'd like to help you further?? No emails returned, no answer to their phone. Pitiful and utterly pathetic business.
October 10, 2024
Unprompted review
Reply from Makeup.uk
Thank you for reaching out and sharing your concerns.
After reviewing your order, we can confirm that the correct product was sent to you. However, we are sorry to hear that it did not meet your expectations. Your feedback is important to us, and we assure you that we take customer satisfaction seriously.
If you would like to discuss this further or if there is anything we can do to make this right, please let us know. We are here to help and want to ensure you have a positive experience with us.
They said that their system doesn't…
They said that their system doesn't recognise my post code, so they asked me to pick my order up from a parcel shop. Also, I am still waiting for their approval of my return request..
I've read some customer comments and I think that maybe it would be better to keep the item just in case they don't make a refund when I send the parcel back to them.
October 31, 2024
Unprompted review
Reply from Makeup.uk
Unfortunately, when an address cannot be identified in the system, we offer either to provide an alternative one (it could be a friend`s or neighbour`s, Parcelshop) or to cancel the order. For us it is really important to do everything we can to make sure the parcel gets delivered to the correct address. Moreover, if there was some issue with the address, the parcel could get lost during transportation.
Don't usually leave reviews but felt…
Don't usually leave reviews but felt that this comany needs some positive feedback from my experience.
I ordered some aftershave on 24/10/24 tracking number was generated on the 25th and it's been successfuly delivered today. Had no problems whatsoever with ordering and receiving the parcel. I would definitely use MAKEUP again.
Thanks 👍
October 29, 2024
Unprompted review
Reply from Makeup.uk
Thank you very much for taking the time to share your experience with us! We’re thrilled to hear that your order for aftershave went smoothly from start to finish. It’s wonderful to know that you received your parcel promptly and without any issues.
We look forward to serving you again in the future!
I would give 0 stars if there was an…
I would give 0 stars if there was an option.I odered lip balm which was delivered to the wrong address.Evri sent me an email confirming delivery location which was different to my address.I contacted customer service but the investigation takes ages,they dont feel responsible for the delivery, absolutely shocking approach.Other companies would refund money and appologise but not this one.DO NOT WASTE YOUT MONEY,ORDER FROM SOMEONE ELSE!!!!
October 21, 2024
Unprompted review
Reply from Makeup.uk
We are really sorry to hear about the issues you have faced with your order.
We want to assure you that we take concerns like yours seriously, and we already processed a full refund for your purchase on 29.10.24. The issue with the delivery being sent to the wrong address is something we are looking into with the Evri courier, and we understand how frustrating this situation must be.
We sincerely apologize for the delay and any inconvenience caused by the investigation process with the delivery company.
I have order the KCO Natural Glow 28th…
Following up from your Trust Pilot reply. The order number I quoted was e mailed to me as I can produce. The amount of €55.90 was deducted from my bank account as I can produce also. Transaction Date the 28th of Sept 2024 at 9.43 and Processed Date 30th September 2024. So I would
appreciate my product.
September 28, 2024
Unprompted review
Reply from Makeup.uk
Having checked the information that you provided, we would like to point out that your order number seems to be randomly generated which does not allow us to find your order in the system. Moreover, your contact details cannot be recognized by our system. For us to be able to assist it is recommended to provide the correct details.
HIGHLY RECOMMEND
This was my first time ordering from the company. I didn't realise they are situated in Poland, but that was fine. My order duly arrived a little later than if it had been a UK company, but the makeup was perfect, everything I ordered was correct and well packed. I would definitely recommend them and will order again.
October 23, 2024
Unprompted review
Reply from Makeup.uk
Thank you so much for your feedback!
We're glad to hear that your first experience with us was positive, and that your order arrived safely and as expected.
Your recommendation means a lot to us, and we look forward to serving you again soon! If you have any questions or need assistance in the future, feel free to reach out.
I ordered for the first time with mixed…
I ordered for the first time with mixed feelings after reading the reviews and thought I'd give it a try.
My parcel arrived, perfectly packaged within a1 good timescale.
Plus free perfume samples.
Will be ordering again soon.
October 24, 2024
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience!
We're delighted to hear that your order arrived on time and well packaged. We're also glad you enjoyed the free perfume samples! Your willingness to give us a try means a lot, and we're thrilled to know you plan to order again soon.
No communication, no item
!!!! DO NOT PURCHASE SCAM!!!
Absolutely shocking company item not received, initially they said they were looking into it but now I get no response looksLike I willNeed to claim back from my card
September 1, 2024
Unprompted review
Reply from Makeup.uk
Apologies for the inconvenience caused by the delivery company.
Unfortunately, it is impossible for us to physically control the delivery after the parcel is dispatched. Even though it is not a usual practice, sometimes parcels get delayed or even lost. We immediately contact the delivery company and send the full refund after we receive confirmation that the parcel is undeliverable. Please get in touch with our CS to get updates regarding your parcel.
Placed a large order
Placed a large order. Order never delivered to shipping address, instead it was redirected back to their facility. Refund never issued. Their phonr line is eirher disconnected or "busy". I've sent several inquiries via their only forum -email. Requested call backs on their call back option. Nothing.
September 30, 2024
Unprompted review
Reply from Makeup.uk
We are truly sorry to hear about the issues you’ve encountered with the delivery of your order and the difficulty in getting a response from our team. Please be sure that we respond to every email that we receive from our customers. We completely understand your frustration, and we apologize for the inconvenience this has caused.
Since you have not provided any contact information through Trustpilot, we kindly ask you to text us directly or give us a call within our working hours.
Don't risk ordering - this is what happened to me
I ordered a perfume for a good price. It was supposed to have arrived by 25/09/24 latest. Now 3.5 weeks later it still hasn't arrived. I took it up with Make-up UK and customer services said they would start an investigation with Evri (the delivery service) - that involved two communications with customer services. I have since written three times for an update with no response. Today I rang them and they still have no resolution for me. It seems they are just sitting on the results of an investigation by Evri (who knows how long that will be) with no attempt to solve this for me the customer and no indication of how long it will be before there is a satisfactory resolution. I still want the perfume it is still in stock. The issue is between them and Evri so I feel the sensible solution would be to send me a replacement and recover the item from Evri or recover the cost through whatever their arrangement is, not leave their customer hanging! I'm very unhappy about this experience and will be reluctant to risk ordering again from Makeup UK.
October 18, 2024
Unprompted review
Reply from Makeup.uk
Apologies for the inconvenience caused by the delivery company.
Unfortunately, it is impossible for us to physically control the delivery after the parcel is dispatched. Even though it is not a usual practice, sometimes parcels get delayed or even lost. We immediately contact the delivery company and send the full refund after we receive confirmation that the parcel is undeliverable. Please get in touch with our CS to get updates regarding your parcel.
Perfect!!!!
This was my first time buying anything with this company and i honestly can’t understand why they get such negative reviews.Items were sent in good time , perfectly packaged and at a very reasonable price, I simply can’t fault the great service … I’ll be back :) Thank you so much.
October 15, 2024
Unprompted review
Reply from Makeup.uk
Thank you so much for taking the time to share your experience with us and for awarding us a 5-star review. Your feedback is truly appreciated, and we are thrilled to hear that you had a positive experience with us. We strive to provide exceptional service, and it's customers like you who make our efforts worthwhile. We look forward to serving you again in the future.
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