Sadly I had a very bad experience with Makeup UK, EVRI delivered the package late the box was soaking wet & left in front of my front door the bell was not rung and 5 people in the house could confir... See more
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Review summary
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Reviews shaping this summary
Don’t order anything from them total scam. Order 200£ worth of items almost 20kg , wrapped parcel is just one layer paper tape and parcel opened from both side for poor packaging, half item missing an... See more
Company replied
My order number is #1775588385-0792 On Monday 13th my parcel was delivered to the wrong address! I tried to call customer service today on 15th at 16:22 girl on the phone been probably working... See more
Company replied
Big five star rating for Make Up UK . I ordered Clinique products on Monday 13th 2025 and received on Saturday 18th 2025. Original Clinique products in sealed boxes in perfect condition. Really good... See more
Company replied
Company details
Written by the company
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them. MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.
Contact info
United Kingdom
- makeup.uk
3.0
Average
697 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Shocking service – expensive baby products ordered, wrong item sent, no help, no refund!
I ordered three products for a newborn, suitable from day one. These items were not cheap and were carefully selected. When the package arrived, I was shocked to find that one of the boxes contained a completely different product – something I never ordered.
I contacted customer service immediately, but no one has replied to any of my emails, and their phone line is dead. There has been zero communication, no apology, no solution – nothing.
I’m now left without the correct product and without my money, despite their mistake.
This is completely unacceptable and feels like theft.
Do not trust this company – if anything goes wrong, you’re on your own.
I will never order from makeup.uk again, and I strongly advise others to stay away.
June 21, 2025
Unprompted review
Reply from Makeup.uk
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused by the incorrect item you received.
Please note that our claims department did get in touch with you shortly after your initial message, and a full refund was issued for the item in question.
Your feedback is taken seriously, and we are continuously working to improve both our order accuracy and customer response times. We are truly sorry that your experience fell short of what you expected and deserved.
If there is anything further we can assist you with, please do not hesitate to contact our team.
I ordered a lot from this website and…
I ordered a lot from this website and this is last one
Package arrived damage and customer service doesn’t exist phone number is fake and also person call manager also !!!more than One week I keep sending to them email with photos and they continue sending me emails please send the photos definitely they don't want me to send new product or give any refund or compensation
Im really disappointed
M
June 20, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your review. We are sorry to hear of your concerns.
Regrettably, we have been unable to identify your order in our system, as no contact details or order information have been provided per our request. Without this, we are unable to verify the matter or offer appropriate assistance.
If your purchase was made with us, we kindly invite you to contact our support team with your order number and relevant details, so we may investigate and resolve the issue accordingly.
Where is my item!!!???
I ordered my items on the 5th June and I'm still waiting!! It's now the 20th.....not acceptable really when it says 3 to 4 days and I really needed the product. Won't be using this company again.
June 5, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your feedback. We sincerely regret to hear about your disappointment and the delay you experienced.
After conducting a thorough search in our system, we have been unable to locate an order matching the details provided. It is possible that the order may have been placed with a different company of a similar name.
If you believe your purchase was indeed made with us, we would appreciate the opportunity to investigate this matter further. Kindly contact our customer support team at Makeup.uk, providing your order number or the email address used at the time of purchase.
We take such concerns seriously and are committed to resolving any issues promptly and professionally.
Love this App
Great little app. So glad I found it. Very competitive price and fast delivery ❤️
June 5, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your kind feedback. We are delighted to hear that you are enjoying the app and that you were satisfied with both the pricing and delivery
Your support is greatly appreciated, and we are pleased to have met your expectations.
Highly recommend
Great communication, I ordered on one day, next day I received confirmation my order was packed, the day after that it was shipped and I received it before the dates mentioned in the emails! They estimated 16-18 June but it was delivered to me on 14 June. All the products were packed properly, hair shampoo even had an extra protection tape on it to make sure it doesn't leak. I'll definitely buy again ☺️
June 14, 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for your kind words and glowing review! We are thrilled to hear that your order arrived earlier than expected and that everything was packed to your satisfaction. We take great care to ensure all products are secure, so we are glad that attention to detail was noticed.
We truly appreciate your support and recommendation. Looking forward to serving you again soon!
Decent Company - delivered on time.
I placed my first order with Makeup.uk last week for a birthday gift. The website says 3-4 days delivery from dispatch, so I added a note to my order to say that it was for a birthday to try to make sure they post it quickly. I got an email straight back to say that the order would be shipped from Poland and it may take a few days longer due to customs delays.
It was promising to receive a response although with the .uk website, I didn't realise I was buying from abroad, which was a bit disappointing (It is in the About Us section, so can be found with a bit of checking). I didn't cancel as it I'd left it too late to find another store in any case.
The order (complete and in great condition) did arrive within 4 days, so they must have dispatched straight away. I can't fault them as they were honest about potential delivery issues (which are out of their control of course) and managed to get it to me on time.
June 13, 2025
Unprompted review
Reply from Makeup.uk
Thank you for taking the time to share your experience, we really appreciate it!
We are glad to hear your order arrived on time and in great condition, especially since it was for a birthday gift! We do our best to dispatch orders promptly, and it is great to know that everything went smoothly despite the initial concerns about delivery times.
We hope to see you back again soon!
I ordered from Israel
I ordered from Israel. I received everything quickly with delivery to my door. Thank you!
June 12, 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for your kind words! We are delighted to hear that your order arrived quickly and that you are happy with the delivery experience all the way to your door.
We truly appreciate your support and look forward to serving you again soon!
Received order from Makeup
All goodas are safely and fine. Thanks for great costumer assistance! Just 12 days waiting time,but finally its ok.
June 11, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback! We are happy to hear that your order arrived safely and that our customer assistance met your expectations. We appreciate your patience during the 12-day wait and are glad everything worked out well in the end.
We look forward to serving you again soon!
Terrible
Terrible, slow with replies, waiting for my full refund 3 months and still nothing! Avoid them
June 9, 2025
Unprompted review
Reply from Makeup.uk
We regret to hear of your dissatisfaction and wish to assure you that we take such claims with the utmost seriousness.
Following a thorough review of our records, we have been unable to locate any order associated with your name. Please be assured that we do not engage in the sale of counterfeit products. All items offered through our store are sourced exclusively from reputable and verified suppliers to ensure their authenticity.
Should you believe this review pertains to a legitimate purchase, we kindly request that you contact our customer service team with your order number and any relevant supporting information. We would welcome the opportunity to investigate the matter further and provide any necessary assistance.
Terrible service
Two parcels have been damaged and not delivered, they are for the same order. It feels like they think they are not responsible for our order not being delivered. We have used this company before but this time they have been terrible and after a month of ordering we still haven’t received our order.
May 8, 2025
Unprompted review
Reply from Makeup.uk
We sincerely regret to hear of the difficulties you have experienced with your recent order and understand your frustration, particularly given your previous positive experiences with our company.
Please be assured that we take full responsibility for ensuring that all orders are delivered promptly and in good condition. We apologize for the delay and the damage to your parcels and the inconvenience this has caused.
To enable us to address this matter promptly, we kindly ask that you contact our customer service team with your order details. We will liaise with the courier service to investigate the issue thoroughly and work towards a swift resolution to ensure your order is delivered without further delay.
Thank you for your understanding and patience. We remain committed to resolving this issue to your satisfaction.
I wish I could give even lower rating…
I wish I could give even lower rating to this fraudulent seller!
Never use this seller!
June 3, 2025
Unprompted review
Reply from Makeup.uk
We are sorry to hear about your experience and take allegations like this very seriously.
After thoroughly checking our system, we are unable to locate any order under your name. We would never knowingly sell counterfeit products, and we work only with trusted, verified suppliers to ensure the authenticity of everything we offer.
If you believe this review is linked to a genuine purchase, we kindly ask that you contact our customer support team with your order number and any relevant details so we can investigate further and assist you directly.
I bought a Burberry perfume from here…
I bought a Burberry perfume from here for the first time. It arrived in the post with a polish receipt and the product is 100% fake. It does not smell the same and it does not last anywhere more than 1 hour on the skin. They are selling fake products. Absolutely scammers, do not trust them. Fake polish shop!!!!!
May 31, 2025
Unprompted review
Reply from Makeup.uk
We are very sorry to hear about your experience and appreciate you taking the time to share your feedback.
Please know that we take product authenticity extremely seriously. All of our items, including Burberry fragrances, are sourced from trusted and verified suppliers. We never sell counterfeit goods, and we are committed to ensuring every customer receives a genuine product. Please note that we are ready to provide the proof of authenticity upon your request.
We truly value your trust and would appreciate the opportunity to make this right.
I have today received a full refund…
I have today received a full refund from this company for an order I placed some months ago that went missing so very pleased.
May 31, 2025
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience. We are glad to hear that your refund has been processed and that you are pleased with the resolution.
If there is anything else we can assist you with in the future, please do not hesitate to reach out.
Don’t buy from this shop
I should have checked the comments here earlier. Totally unaware that the service of this shop is so poor. It’s been more than 2 weeks since I placed my order on 5/5/2025, but I’ve never received the products.
May 5, 2025
Unprompted review
Reply from Makeup.uk
We are sorry to hear your order has not arrived. This is not the experience we want for our customers. Please contact our support team with your order number so we can investigate and resolve the issue as quickly as possible.
HORRIFIC website and customer service-…
HORRIFIC website and customer service- DO NOT USE! I ordered the ghd photographed only to be sent a completely different product. It was very difficult to get a straight response from the customer service team and when I did they just went ahead and organised UPS pick up of the incorrect product without telling me if I will be supplied with the correct product or reimbursed. Turns out the website is falsely advertising a product that they do not have.
Very unimpressed and disappointed.
I only gave one start because you have to give something to move ahead to the comment section- actually would give 0!
May 16, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your review. We are sorry to hear about your experience, but it appears there may have been a misunderstanding. We do not sell any photography-related products or work with UPS as a delivery partner — we ship exclusively via Evri. It’s possible that this feedback was intended for a different retailer. If you have any questions or need clarification, feel free to contact our support team directly.
No problems
Was a bit concerned about shopping here because of the reviews but figured as it's not a UK based company they probably don't ask for reviews after every order (which I now know they don't). It's the only place I can order my favourite moisturising serum from, and I have now placed 4 or 5 orders with them over a longer period of time - each one has been shipped within a couple of days and delivered quickly, no issues at all so far.
May 1, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your wonderful feedback! We are pleased to hear your orders have been delivered promptly and without issues. We appreciate your continued trust and support.
Poor customer service
One star only because I cannot give zero unfortunately. Customer services are useless and after requesting that I'm emailed by a manager they did not help. AVOID
April 30, 2025
Unprompted review
Reply from Makeup.uk
We are sorry to hear about your experience and apologize that our service did not meet your expectations. Your feedback has been noted, and we will be reviewing it internally to improve. If you would like to give us another chance to resolve the issue, please feel free to contact us directly as we are not able to find your initials in the system.
Don't order, take no responsibility for their orders
I could give them zero rating... I've had previous orders from them with np issues until now. Customer Service, or the person who signs "manager" has no idea how to talk to people. They addited carrier advised my parcel has been stopped due to its damage, and now I have to wait for them to confirm next steps. I paid for products which I haven't received, haven't damaged goods either and so called "manager" thinks it's OK to keep their customers in dark- we let you know when we have further details from evri. Wow, what a disappointment
April 29, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your feedback. We are sorry to hear about the delay and the frustration it has caused. While we rely on updates from our delivery partner in cases of reported parcel damage, we understand the importance of keeping our customers informed throughout the process. We apologize if our communication fell short and appreciate your patience as we work to resolve this as quickly as possible. If the parcel gets damaged while it is in transit, we always provide the full amout refund. Please do not hesitate to reach out to our support team for updates at any time.
Fraudulent refund policy
Quasi-fraudulent refund policy. They will do everything they can to not refund you. Products past expiry date and opened on arrival. Suggest not using these guys
April 25, 2025
Unprompted review
Reply from Makeup.uk
We are very sorry to hear about your experience. We take product quality and customer concerns seriously, and we do not condone the sale of expired or opened items. Our refund policy is in line with consumer protection regulations, and we aim to resolve all valid claims fairly. Please contact our support team with full details so we can investigate and address this properly.
Always slow delivery
I've ordered here a few times before and the products were ok, but I always forget how long you have to wait for an order from this shop. In other stores 3-4 days is the maximum, here it takes them at least a week to complete the order, then a few more days to ship it. If you're lucky you'll get it in two weeks. That's really rare these days. Have to remember that when ordering.
April 10, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your continued support and for sharing your feedback.
We understand that delivery times are an important part of the shopping experience. As we are based in Poland, international orders to the UK typically take around 4 business days to arrive . Occasionally, there may be slight delays depending on customs or courier services.
We appreciate your patience and understanding, and we are always working to make our shipping process as smooth and efficient as possible.
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