Sadly I had a very bad experience with Makeup UK, EVRI delivered the package late the box was soaking wet & left in front of my front door the bell was not rung and 5 people in the house could confir... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t order anything from them total scam. Order 200£ worth of items almost 20kg , wrapped parcel is just one layer paper tape and parcel opened from both side for poor packaging, half item missing an... See more
Company replied
My order number is #1775588385-0792 On Monday 13th my parcel was delivered to the wrong address! I tried to call customer service today on 15th at 16:22 girl on the phone been probably working... See more
Company replied
Big five star rating for Make Up UK . I ordered Clinique products on Monday 13th 2025 and received on Saturday 18th 2025. Original Clinique products in sealed boxes in perfect condition. Really good... See more
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Company details
Written by the company
Welcome to the wonderful world of MAKEUP! This is the place for beauty inspiration, experiments and never-ending variety of products to please even the most demanding taste. More than 300 million users from different countries annually purchase over 50 million of goods on our website. We let our clients be capricious and peaky, but we always try our best to satisfy them. MAKEUP already works in 19 European countries, including Italy, France, Germany, Austria and Hungary. Each of them accepted our beauty retail, allowing European citizens to enjoy an individual approach, high-quality products and quick delivery. There should be no boundaries and barriers for beauty, so every day we actively develop and expand the horizons of MAKEUP. We create a unique beauty universe.
Contact info
United Kingdom
- makeup.uk
3.0
Average
697 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Its not a scam company
Its not a scam company! I made an order last week and it arrived today.
February 11, 2025
Unprompted review
Reply from Makeup.uk
Thank you for sharing your experience! We’re glad to hear that your order arrived successfully. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback!
Good as expected and delivered quickly. Good Price
After reading reviews I was really concerned. However the transaction was quick and efficient. I ordered Clinque Powder as it was a good price and it arrived safely and as promised within three days. Very happy with purchase. I had no cause to contact the Makeup so do not know what their customer service follow up is like
February 9, 2025
Unprompted review
Reply from Makeup.uk
Thank you for your thoughtful review! We're so glad to hear that your order arrived promptly and that you're happy with your purchase. We strive to make the shopping experience as smooth as possible, and we appreciate your feedback.
Scam company
Scam company. No product delivered. No reply to email. My money has gone. I hope HMRC and the police catch up with you. Absolutely disgusted my money has gone, not refunded, got no product.
February 8, 2025
Unprompted review
Reply from Makeup.uk
We are truly sorry to hear about your experience. Please be informed that the reference number, the phone number and the email address provided on the platform cannot be recognized by our system, therefore we suppose you must have placed this order with a different store.
Scam company
Scam company. They don’t send you the tracking number and you plain don’t get your purchase and they also sell fakes. For instance they now have Boss Bottled Bold Citrus on their website which is only being launched this summer so they’re just trying to scam you out of your money.
Edit. Got a reply that they only sell authentic brands. Strange then that they have Boss Bottled Bold Citrus on their website 4-5 months before it is officially available. Again, read the one star reviews. This is a scam company.
January 7, 2025
Unprompted review
Reply from Makeup.uk
We are really sorry to hear about your experience.
We take customer feedback seriously, and we absolutely understand how frustrating this must be.
Please reach out to our support team directly at Makeup.uk so we can look into this issue and help resolve it as quickly as possible.
Please be informed Makeup is an authorized retailer of the mentioned brand and that we receive the products from Hugo Boss directly, therefore you can be sure about the authenticity of the perfume.
We strive to ensure the quality of our products and service, and your feedback helps us improve. Thank you for bringing this to our attention.
DO NOT USE- I have only given 1 start…
DO NOT USE- I have only given 1 start as I had to, if I could I would give 0. Order purfume as a Xmas gift only to receive a pill box. I have provided all evidence of the how the item was received upon opening, the claim to have checked at their end but won’t share the still images confirming my item was packed in the box received and therefore won’t refund or replace. AVOID AT ALL COSTS
December 16, 2024
Unprompted review
Reply from Makeup.uk
Thank you for sharing your feedback. We sincerely apologize for the confusion and any frustration caused. We understand how important this gift was for you. Hopefully, with the refund processed, the situation is somewhat resolved, but it’s clear that there was a lot of inconvenience along the way.
SCAM. DON'T BUY HERE
I do not understand this company’s service. I was never provided with a tracking number. I only received an automated email after making the purchase, stating that the delivery would be handled by Hermes and that I would receive the shipping information shortly after. However, no one ever contacted me. I have sent multiple emails requesting a refund, but it has not been processed. No one has responded regarding the situation. This is a scam.
January 22, 2025
Unprompted review
Reply from Makeup.uk
We sincerely apologize for the inconvenience and frustration you must have experienced. Unfortunately, no delivery company is fully immune to losing parcels, and your parcel was not an exception. As a result, we have issued a refund. We appreciate your patience, and again, we apologize for the trouble caused. If you have any further questions or concerns, please feel free to reach out, and we will assist you immediately. Thank you for bringing this to our attention.
This company’s customer service is an…
This company’s customer service is an absolute disgrace. After weeks of chasing them for responses, the communication is unbearably slow.
I ordered two identical products and received only one. All I wanted was a refund for the missing item—how hard can that be? But instead of sorting it out, they kept passing me around, stalling, asking the same pointless questions over and over. It’s right there on the invoice: two items, one delivered. What is so difficult to understand?!
All this hassle over £4 or £5, and in the end, no refund. Just endless nonsense and incompetence.
I will never buy from them again. Ever. And I’ll make sure everyone knows how badly they treat their customers.
*Edit:
How many times do I have to answer the same questions and be passed from one person to another? If you genuinely wanted to resolve this quickly, you would have done so already. You mentioned having CCTV footage from the packing area—where is it?
I informed you earlier that I would share my experience, and you didn’t seem to care. But now that I have, suddenly you do? Hopefully, dragging this out was worth saving £4.
December 5, 2024
Unprompted review
Reply from Makeup.uk
We are truly sorry to hear about your frustrating experience.
Please be informed, that in situations like yours a sort of questions is asked just because we try to investigate the loss of products. We absolutely value your time and want to make sure things are resolved quickly and correctly.
While it is never ideal to have these kinds of issues, your feedback is crucial for us to improve our service, and we are committed to making this right. We hope we will be able to reach a compromise.
I bought DSD spray and it arrived half…
I bought DSD spray and it arrived half empty and without protective film. I bought it many times before so I know how a new one looks and feels like.
January 25, 2025
Unprompted review
Reply from Makeup.uk
Thank you for bringing this to our attention, and we sincerely apologize for the condition in which the product arrived.
Please know that this is not the standard we aim to uphold, and we are truly sorry that your order arrived half empty and without the protective film. We take issues like this seriously and will investigate how this happened to ensure it does not occur again in the future.
In the meantime, we would like to resolve this for you as quickly as possible. If you could kindly provide your order number, we will be happy to investigate this case and find the best resolution for everybody involved.
Again, we apologize for the inconvenience, and we truly appreciate your understanding and continued support.
Awful
Awful. Received products that were clearly damaged split in the box ripped containers, not able to exchange the products or get a refund. Customer service were unhelpful after a week of receiving a package asking to provide more pictures and videos which I’ve provided first thing I’ve received the package. I wouldn’t recommend
January 21, 2025
Unprompted review
Reply from Makeup.uk
We apologize for the frustration you must have experienced. Unfortunately, there are times when delivery companies are unable to deliver parcels in perfect condition, which can result in products getting lost. We appreciate your patience, and once again, we apologize for the trouble caused. Despite evidence showing that all products were packed correctly by our warehouse team, we have decided to issue a refund. If you have any further questions or concerns, please feel free to reach out, and we will assist you immediately. Thank you for bringing this to our attention.
Their address systems aren’t working correctly, so they send out packages to unknown addresses & won’t refund unless you sign a declaration that delivery company is at fault to get their money back
I placed multiple orders with this company, some orders arrived just fine, some were lost by the delivery company (not their fault, it happens), two were sent to an address that didn’t match my delivery details that I have provided at checkout. Makeup.uk has admitted to an error in their system that would round up the house number to the nearest number, resulting in an address that I have not given them. Because of this, one of my orders has been delivered to a different address than the one I have provided. Despite this, they are refusing to issue a refund UNLESS I sign a document that states I have not received the package and that I will be liable for anything that happens if they get Evri or the Police involved. I refused to sign this document as this doesn’t apply to my case as I have provided the correct delivery address and they addressed it to an address that doesn’t exist (they just want me and Evri to take accountability for their mistake). Be careful when ordering from this company because even though you make sure to provide the correct delivery address, they can address the package somewhere completely different due to their faulty systems. Would not recommend & I had to file a bank chargeback. Will also be reporting them to Trading Standards for making me sign a declaration that me & Evri are at fault here. Of course Evri will deliver to where you address the package, this is your lesson to double check the packages & make sure your systems are working properly.
January 3, 2025
Unprompted review
Reply from Makeup.uk
Thank you for providing this comment.
First, we would like to sincerely apologize for the frustration and inconvenience this situation has caused. We completely understand your concerns and appreciate you bringing this to our attention. We want to assure you that the issue with the incorrect address was due to an error in our system, and we deeply regret any confusion it may have caused.
After reviewing your case, we have processed a full refund for your order. We take full responsibility for the mistake, and we deeply regret that this situation was not handled in a manner that reflected the level of service we strive to provide.
Once again, we apologize for the inconvenience caused and truly appreciate your patience in this matter. Should you have any further concerns or need assistance, please don't hesitate to reach out.
The package arrived damaged
The package arrived damaged, contacted them immediately, and still waiting for a reply!
Terrible customer service.
December 31, 2024
Unprompted review
Reply from Makeup.uk
Thank you for your feedback regarding the packaging of your recent order. Your concerns about the packaging material being insufficient are duly noted, and we deeply regret the inconvenience caused.
We value your insights and assure you that we will communicate this feedback to our packaging team for review and improvement. Your input plays a crucial role in helping us deliver a better experience for all our customers.
Bad service as they dispatched my order…
Bad service as they dispatched my order on the delivery day deadline. One week with my parcel stuck on their hands. The 2 stars are for the quick reply, despite doing nothing.
January 4, 2025
Unprompted review
Reply from Makeup.uk
We are really sorry to hear about the delays with your order and understand how frustrating it must be. While we aim to dispatch orders promptly, we can see we fell short of meeting your expectations. We truly appreciate your feedback, as it helps us improve our service. If there's anything specific you would like us to address or if you need further assistance, please don’t hesitate to reach out.
Ordered 2x 30ml perfumes still not…
Ordered 2x 30ml perfumes still not received I have emailed 3 times now and no answer from them.. Moving on to next steps now of retrieving my payment
Dec
January 3, 2025
Unprompted review
Reply from Makeup.uk
We are really sorry to hear about the trouble with your order and the lack of communication. According to our records, the parcel was delivered the next day you had made this comment, on January 10.
If you need any other help, please reach out to us directly with your order details, and we’ll investigate the matter further to make sure everything is taken care of. Thank you for your patience, and we’re here to assist you!
Recently I bought two perfume from…
Recently I bought two perfume from Makeup.uk.The price was very competitive and delivery took 4 days. I am very much happy and content. I would definitely recommend them.to any one how is looking value for money.
January 6, 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for your kind words!
We are thrilled to hear that you are happy with your perfumes and the delivery experience. It is great to know that our pricing and service met your expectations. We truly appreciate your recommendation and look forward to serving you again in the future!
Purchased Gucci Bronzer
Purchased Gucci Bronzer, Dior eyeshadow palette and Urban Decay palette. All arrived fine and happy with everything although one of my shadows had smashed in transit.
January 1, 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for your feedback! We're glad to hear that overall, you're happy with your purchase. We're really sorry to hear that one of your shadows was damaged in transit. Please reach out to us with the details, and we'll be more than happy to assist you with a replacement or refund for the damaged item. We appreciate your understanding and are here to help!
they sell used products as new
they sell used products as new
the prices are tripled and you still get a used product and they have a problem with returning and giving money back
December 31, 2024
Unprompted review
I honestly can’t fault them
I honestly can’t fault them!
Arrived quicker than the estimated delivery time. Cheaper than everyone else.
I think, people only leave negative reviews because it’s knee jerk. If you have a good time you don’t think to hop on and leave a review cos it’s just what’s expected.
But id highly recommend and definitely shop with again!
January 2, 2025
Unprompted review
Reply from Makeup.uk
Thank you so much for your kind words and for taking the time to leave a review! We truly appreciate your support. We're thrilled to hear that you had a positive experience with us and that we could exceed your expectations.
My second purchase from this site went…
My second purchase from this site went without any complaints. Shipping was relatively fast, everything came as described, well packed. Personally a positive experience, thank you.
December 23, 2024
Unprompted review
Reply from Makeup.uk
Thank you so much for your thoughtful review! We're thrilled to hear that your second purchase went smoothly and that everything arrived as expected. We truly appreciate your continued trust in us, and we're so glad to hear you had a positive experience. Thank you for choosing us, and we look forward to serving you again in the future!
I was feeling a bit worried when I read…
I was feeling a bit worried when I read the previous reviews of this company, but I can honestly say that I have received the product that I ordered. It was ordered on the 27th December and I received it today, the 31st December. I would definitely order again from MakeupUK.
December 31, 2024
Unprompted review
Reply from Makeup.uk
Thank you so much for sharing your experience! We completely understand your concerns, and we’re thrilled to hear that your order arrived quickly and as expected. It means a lot to us that you gave us the chance to show you the quality of our service. We’re so happy you’re satisfied, and we look forward to serving you again in the future.
Five stars :-)
I ordered my face cream just before xmas and it arrived on time. I was also kept updated by makeup.uk about the delivery at every step, so I found them very professional and reliable overall.
December 27, 2024
Unprompted review
Reply from Makeup.uk
Thank you so much for your wonderful feedback! We're so glad to hear that your face cream arrived on time and that you were kept informed throughout the delivery process. We take great pride in providing a professional and reliable service, and it's fantastic to know you had a positive experience. We truly appreciate your trust in us and look forward to serving you again in the future!
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