I placed two orders on the website and both arrived safely and on time in Saudi Arabia. I like the variety of products and that I can choose Polish brands. However, I’ve noticed that the prices of som... See more
Company replied
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This has been one of the worst customer experiences I’ve ever had. I received a product that was already opened and leaking upon delivery. The plastic part of the can was burst, and the... See more
Company replied
UPDATE - I got the package after 1 month , so its not a scam in terms of order not arriving but is a sort of scam in terms of the time they say it will take . DONT BUY FROM THIS WEBSITE . Save... See more
Company replied
[EN] An order that didn’t go as it should have, due to the poor service provided by the shipping company they use [MRW]. As a result, the order was canceled and refunded. It’s worth highlight... See more
Company replied
2.4
Poor
189 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake tracking numbers and zero respect for customers
I placed order 1770377178-0675 on Feb 6th. It is now Feb 11th, and the company is playing games. They provided a fake tracking number (LX031633847NL) that is NOT registered in the Posten system. The carrier hasn't even received the package!
Customer service (Julia) sends scripted lies while my money is gone and my order is stuck in their warehouse. This is a total scam and a violation of consumer rights. I am a loyal customer, but this experience has caused me significant distress. Fix this IMMEDIATELY or I will take this further. Avoid this store if you value your nerves and time!
February 6, 2026
Unprompted review
Reply from Makeup
Thank you for your review.
According to the official tracking information, the parcel was successfully delivered on February 18, 2026.
We understand that the lack of early tracking updates can be concerning, especially with international shipments, but as this case shows, tracking information may only become fully visible once the parcel reaches certain transit points.
We are glad the delivery was completed successfully and remain available if you have any further questions.
I ordered from them and NOTHING came
I ordered from them and NOTHING came. I reached out multiple times, no answer. I followed their “tracking” and it said it didn’t leave on one page and another
It was in another state for weeks. This is a SCAM! Do not waste your money or time. Really wish I didn’t just flush money down the toilet. I’ll be fighting the charge!
They contacted me back this
Time and told me it is
On the way but again when I look at the link for tracking it says “shipping label created awaiting item” it had said that since 1/26/26…
January 5, 2026
Unprompted review
Reply from Makeup
Thank you for your feedback. According to the official tracking information, your order was delivered on February 10, 2026. This confirms that the shipment was successfully completed by the carrier.
We understand that tracking updates can sometimes be confusing, especially with international shipments. If you have not received the package despite this status, we recommend checking with household members, neighbors, or your local post office, as they may have additional delivery details.
We appreciate your business and remain available to assist with any further questions.
I guess I should’ve read all the bad reviews
I guess I should’ve read all the bad reviews. I placed an order 1/20/ 2026.
Could not see order in my in history so I sent them a mail to customer service. They replied the day after saying everything was fine and that it was on its way. They said 4 to 6 business days. Today I got a message from USPS saying they were delivering it, but then I received another message saying it was an insufficient address and therefore it was returned to sender. So I never got it.
Definitely not 4-6 days delivery and I doublechecked the address I placed on order and it was correct.
I’m not spending any more time on this bogus thing so I disputed the charge and I was already refunded from my credit card.
Be aware.
February 3, 2026
Unprompted review
Reply from Makeup
Thank you for your feedback.
After reviewing the shipment details, we can confirm that the courier was unable to complete delivery because the address provided at checkout was marked by USPS as “insufficient address.” As a result, the parcel was returned to our warehouse.
Once the return was received and processed, we issued a full refund for the order.
We understand how disappointing this situation can be.
We remain at your service should you decide to place an order with us again.
A+++ Experience. 2nd Order To USA, No Issues.
This is my second order from this company to US, last order was 2 years ago. I placed my order through their website January 21, 2026 and the package was delivered at my door February 2, 2026. I paid for the products and sales tax on their website, no additional tariffs were due on receipt. The products are fresh with expiration date in late 2028. No issues whatsoever, great shopping experience, will definitely buy again. I don't understand all the negative reviews.
February 2, 2026
Unprompted review
Reply from Makeup
Thank you very much for taking the time to share your experience and for placing your trust in us again.
We are truly grateful for your continued support and are delighted to hear that your second order to the USA arrived smoothly and within the expected timeframe. It is especially rewarding to know that the ordering process, delivery, and product freshness all met your expectations.
We work hard to ensure transparent pricing, clear communication, and high-quality products with excellent shelf life, so your feedback confirms that our efforts are making a difference.
We look forward to serving you again in the future.
Bad experience
I ordered from them several times, Davidoff Cool Water, and had no complaints; the delivery was fast, and the product was of good quality. But the last time I waited more than a month for delivery and received only three items instead of the eight I ordered. Customer service refused to resolve the problem. I will not order from them again, and I don't recommend them to you either.
January 27, 2026
Unprompted review
Reply from Makeup
Thank you for your feedback.
We carefully reviewed the packing video for your order, and it clearly shows that all 8 items were placed inside the package before shipment. As part of our standard procedure in cases like this, we kindly asked for photos of the parcel upon delivery so we could assess its condition and determine whether any issue may have occurred during transit. Unfortunately, we were informed that the box had already been discarded and no photos were available.
Without photos of the packaging, it is very difficult for us to investigate the matter further with the shipping carrier. We always strive to resolve any issues fairly and transparently, and we remain open to reviewing any additional information you may be able to provide.
We value your past business and regret that this situation has led to disappointment.
Awesome Company
Ordered Nivea soap no longer available on Amazon and a lipstick. It took about 3 weeks to arrive but no issues, coming from overseas is understanable. I am so happy I can buy these soap again. Thank You
January 26, 2026
Unprompted review
Reply from Makeup
Thank you for your kind review! We’re delighted to hear that your order arrived safely and that you’re happy to find products that are no longer available elsewhere.
We appreciate your patience with international shipping and are thrilled that we could make your favorite items accessible again. We look forward to serving you again in the future!
makeupstore.com
Please do not buy anything from this website makeupstore.com
This is 100% scam. I ordered 2 items worth of $40.00 on December 7, 2025 and never received it. More than a month passed since I placed an order despite they stated on invoice it would delivered 12/16/2025. I called numerous times to the number provided on their website, 516-758-2697, and there is always busy signal. They replied to my emails and stated that my order got stuck at the customs and as soon as it clears I will receive it. This was the answer to all my emails to them. They even will provide USPS tracking number which reflects absolutely nothing. I had to file dispute with my credit card company. Scam. Scam. Scam.
December 7, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback.
We are sorry to hear about your experience. However, we would like to clarify that we have not been able to identify your order in our system.
Following your review, we contacted you via Trustpilot requesting your order details so we could investigate the matter further, but unfortunately, we have not received a response. Without this information, we are unable to locate your order or verify the situation described.
We kindly ask you to provide your order reference or contact our customer service team directly so we can look into this for you and assist accordingly.
Price was on point
Price was on point, and customer service with Viktoriia was perfect. Very clear and prompt communication.
Only one recommendation for the courier company, can use a better/faster service maybe for faster delivery.
Other than that, everything was perfect. Thank youso much.
January 3, 2026
Unprompted review
Reply from Makeup
Thank you for your kind review. We are delighted to hear that you were happy with our pricing and that we provided clear and prompt support.
We also appreciate your feedback regarding the courier service and will continue reviewing delivery options to provide the best experience possible.
We look forward to serving you again soon!
DONT BUY FROM THIS WEBSITE !!!
UPDATE - I got the package after 1 month , so its not a scam in terms of order not arriving but is a sort of scam in terms of the time they say it will take .
DONT BUY FROM THIS WEBSITE . Save your money . This company should be reported immediately for misleading customers and potential fraud.
I ordered a cologne called “Shooting Stars by Grandeur” . At checkout, it clearly said the product would be delivered by December 31. Now when I check the USPS tracking, it shows that the product hasn’t even been handed over to USPS yet. Not shipped. Not in transit. NOTHING.
On top of that, when I go back to their website, it literally says “no products on all orders.” False delivery promises, fake or inactive tracking, and a broken website . Absolutely unacceptable and shady behavior.
I strongly recommend that nobody buys from this site.
December 28, 2025
Unprompted review
Reply from Makeup
Thank you for taking the time to leave a review. We would like to inform you that, due to recently introduced regulations in the United States, delivery times may currently be longer than usual. These changes affect customs and logistics procedures and may result in temporary delays.
Your parcel has already arrived in the USA and is currently undergoing customs clearance. We expect it to be released and delivered as soon as possible.
We sincerely apologize for any inconvenience this situation may cause and appreciate your patience and understanding while we work to restore standard delivery timeframes.
I ordered a Medik8 cream on November…
I ordered a Medik8 cream on November 27. Today is January 1, 2026, and I still have not received my order. No one has responded to my emails. As I understand it, getting a refund is impossible.
This is an awful level of customer service. I will not recommend this website to anyone. I will leave negative reviews wherever possible, because the service is unacceptable. They take people’s money but do not ship the product.
They provided a tracking link, but when I enter the tracking number, it shows that my package cannot be found. I strongly believe this is a scam, where money is taken from customers without any intention of delivering the product.
January 1, 2026
Unprompted review
Reply from Makeup
Thank you for taking the time to leave a review. We would like to inform you that, due to recently introduced regulations in the United States, delivery times may currently be longer than usual. These changes affect customs and logistics procedures and may result in temporary delays.
Your parcel has already arrived in the USA and is currently undergoing customs clearance. We expect it to be released and delivered as soon as possible.
As a returning customer, you can be assured that we will handle your order with the same care as your previous one. Our aim is always to ensure successful delivery, and in the unlikely event that this is not possible, appropriate compensation will be provided in line with our policies.
You may also use your tracking number on the Meest website to view the current status of your parcel, where tracking updates are displayed in real time.
We sincerely apologise for any inconvenience this situation may cause and appreciate your patience and understanding while we work to restore standard delivery timeframes.
I placed my order on 11/22/2025.
I placed my order on 11/22/2025.
To this day, I have not received my package nor any shipping updates.
I contacted the company multiple times via:
• email
• live chat
and never received a response.
This is extremely unprofessional customer service.
I will never order from them again. I do not recommend this store.
November 22, 2025
Unprompted review
Reply from Makeup
Thank you for leaving the review. We would like to inform you that due to new regulations implemented in the United States, delivery times may be longer than usual. These changes affect customs and logistics procedures, which may cause delays.
Your package has already arrived in the USA and is currently undergoing customs clearance.
We hope it will be released and delivered to you soon. Please also check the inbox so you can find the response from us sent to you on 31st December 2025.
We sincerely apologize for any inconvenience this situation may cause. We are adjusting our processes to ensure that deliveries return to the standard, faster timeframe as soon as possible.
Thank you for your understanding and patience.
I did not receive my order
I did not receive my order. I ordered some bar soaps and I have not received them. It says shipped but USPS is still awaiting the item. I placed this order on December 4th and it’s December 25th and I never received the items. $50.02 is what I paid but no item received. What a SCAM!!!!!!!!
December 4, 2025
Unprompted review
Reply from Makeup
Thank you for your review. We would like to inform you that, due to recent regulatory changes in the United States, delivery times may currently be longer than usual. These changes affect customs and logistics procedures and may cause temporary delays.
Your parcel has already arrived in the USA and is currently undergoing customs clearance. We anticipate that it will be released and delivered as soon as possible.
We sincerely apologise for any inconvenience this may cause and greatly appreciate your patience and understanding as we work to restore standard delivery times.
Worst Customer Service Ever!!
I purchased hair products from this site on 11/30/25. It supposedly shipped on 12/5/25 but has not moved since. After multiple conversations with the service department, they continue to advise that it is stuck in customs and will be released soon.
This company has not provided any resolution, refund, confirmation they are working on it, no timing as to how long to expect the delay, nothing but canned email responses.
One of the worst companies I have ever dealt with and will make it as public as possible to deter any future sales. If I could give zero stars I would.
November 30, 2025
Unprompted review
Reply from Makeup
Thank you for taking the time to leave a review. We would like to inform you that, due to recently implemented regulations in the United States, delivery times may be longer than usual. These changes have affected customs and logistics processes, which may result in temporary delays.
Your parcel has already arrived in the USA and is currently going through customs clearance. We expect it to be released and delivered as soon as possible.
We sincerely apologize for any inconvenience this may cause and greatly appreciate your patience and understanding while we work to return delivery times to their usual standard.
Awful
Awful. Ridiculous delays, excuses, refusal to issue refunds and general frustration. Slamming your hand in a car door is a more enjoyable experience as compared to working with this Company. Avoid!
December 8, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback. We are sorry to hear about the delays you experienced with your orders.
Unfortunately, without your order details, we are unable to locate your orders in our system to investigate further. We would be happy to look into this for you if you could provide your order number or the email address used when placing the orders.
We take all feedback seriously and strive to improve our service for all customers.
I ordered products from the Make-Up…
I ordered products from the Make-Up website, but unfortunately the parcel has been stuck at the Evri warehouse for several days with the status “being sorted”. The delivery date passed over a week ago.I contacted customer service multiple times, but I only receive the same response that they are “investigating the issue with Evri” and that I need to wait. Despite clearly stating that I no longer wish to wait and requesting a refund, my last email was ignored.I understand that delivery issues can happen, but the lack of clear communication and refusal to process a refund for an undelivered order is very disappointing. As a customer, I expected better support and a quicker resolution.
December 17, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback and for the provided contact details.
We have looked into your case and could not find an order placed through Makeupstore.com. It appears your order was made via the British site (makeup.uk), which is managed separately.
We kindly recommend reaching out directly to the customer support team at Makeup.uk, who will be best positioned to assist you with your order.
Waste of time – waste of money
MAKEUP UK
BEAUTY WITHOUT LIMITS
makeup.
never delivers their products and uses a very poor delivery service. They marked my order as delivered when it never arrived, and it was extremely difficult to get a refund. Customer service was unhelpful throughout the process. Overall, this is not a company I would recommend. My advice: do not buy from them.
December 16, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback and for the provided contact details.
We have looked into your case and could not find an order placed through Makeupstore.com. It appears your order was made via the British site (makeup.uk), which is managed separately.
We kindly recommend reaching out directly to the customer support team at Makeup.uk, who will be best positioned to assist you with your order.
Parcel delivered... without my order in it!
I ordered perfume from this website as a Christmas present for my daughter. Order number #1764606884-0192; order placed on December 1 at 16.35 pm UK time (in case the person from the company who keeps responding to reviews saying they're not real would like to actually get me my perfume 😉 ) The order "got lost" with Evri for multiple days, until, after persistent follow up from me... the parcel was eventually delivered! 🎉 Unfortunately not a happy ending to this story, though: the package contained only the "free gift" - a candle which had actually been smashed in transit - and no perfume. What a scam. £35 stolen from me. Avoid this company at all costs.
December 12, 2025
Unprompted review
Reply from Makeup
Thank you for your feedback and for the provided contact details.
We have looked into your case and could not find an order placed through Makeupstore.com. It appears your order was made via the British site (makeup.uk), which is managed separately.
We kindly recommend reaching out directly to the customer support team at Makeup.uk, who will be best positioned to assist you with your order.
Super-Brilliant-Perfect
Perfect. Great selection of products and easy to order. Great communication throughout. Quick delivery and well packaged. Best of all is the fantastic price. I honestly have only positive feedback as everything was brilliant! From my experience I definitely recommend and I will continue to buy here too.
December 2, 2025
Unprompted review
Reply from Makeup
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our product selection, smooth ordering process, communication, fast delivery and packaging.
It is great to know that our prices and service met your expectations
If you ever need any assistance, we are always ready to help.
I ordered an eye brow shaper 4weeks ago…
I ordered an eye brow shaper 4weeks ago it never arrived and have sent makefull emails but they bounce back to me. I feel this site is a scam.
Ps. I found this site through Instagram
Gk
November 5, 2025
Unprompted review
Reply from Makeup
Thank you for your review. We are truly sorry to hear about your experience. Unfortunately, we have not received any contact or request from you regarding this issue, and we are therefore unable to identify your order in our system.
We take all delivery concerns very seriously and would like to investigate this matter further. Could you please reach out to our customer support with your order number and contact details? We will gladly assist you and work on finding a solution.
We look forward to hearing from you so we can address this properly.
Terrible experience - avoid!
I ordered a shampoo and received a leaking, opened can that ruined the box-and customer service refused refund. After years of ordering, I’m done. Wouldn’t recommend.
October 27, 2025
Unprompted review
Reply from Makeup
We are sorry to hear about your experience and appreciate you sharing your feedback. After carefully reviewing our records, we have not been able to locate any order under your name or the information provided. We also reached out to you through Trustpilot for further details but have not yet received a response.
We would very much like to look into this matter and assist you directly. Please contact us via the contact form on our website at Makeupstore.com, providing your order number or the email address used for your purchase, so that we can investigate and resolve this as soon as possible.
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