I had a very disappointing experience with MaleSkin. I ordered products worth €170, and immediately after payment I received an email saying the product was out of stock. I replied right away reque... See more
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See what reviewers are saying
MaleSkin has a huge range of premium products, and often runs really good promotional deals. I've purchased quite a few Murad products with them, and have always been impressed with how fast my orders... See more
Dispatch took 6 days, products were bubble wrapped but in a loose plastic package so had suffered slight damage to the boxes. Ordered as a gift so not ideal. Confusingly, the package & tracking messag... See more
Excellent customer service. There was some light delays with my order and customer service was amazing with keeping me up to date regardinf delivery. Package arrived very well packed, also got some fr... See more
Company details
Written by the company
At MaleSkin Premium, we love serving the hair & beauty needs of men and women all over the world. We offer a luxury and niche selection of hair and beauty brands. With over 105,000 happy customers worldwide and 3,000 5-Star Reviews across both of our official Trustpilot pages, we have proudly built a shopping environment that everyone can feel comfortable in. We are official stockists of some of the world's most popular brands, including Elemis, Dermalogica and Medik8. Our customer care team of Lucy, Hollie and Daisy work tirelessly to provide the very best level of customer care and strive to always provide a personal touch. We are proud to have won Dermalogica's platinum partner award for 2024 and promise to provide a very good level of service synonymous with a small family run business. We invite you to leave your feedback on our Trustpilot page, whether that be positive or negative and take all feedback seriously, in a bid to gain more trust and continue to get better and better.
Contact info
MaleSkin, PO Box 377, TN34 9HX, Hastings, United Kingdom
- sales@maleskinpremium.co.uk
- maleskinluxe.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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great service & prices
I have been ordering from them for a couple of year now, and every time the service was great and the delivery fast.
Also they usually have very competitive prices and lots of offers and special discounts.
Will definitely keep ordering from them.
Great service
Great service - a range of fab products all priced really competitively and received the product really quickly. Highly recommend this website
Great range of olaplex products and a great company
I use the olaplex range on my hair. They have all the range here at a good price, even my hairdresser can’t beat the prices at the wholesalers.The website is easy to use. The customer service is excellent and delivery is speedy
After reading some of the previous poor reviews I really cannot understand them as I have ordered about 6 times and there’s never been a problem other than an item being out of stock where I was notified beforehand from Lucy and given the option of waiting until re stocked, given a refund or an alternative . In addition I resent being accused of my review being fake as some have claimed for the 5 star reviews on here. Maybe I’ve just been lucky and a response from the company to the poor reviews would be better for them
I always order my Medik8 items from…
I always order my Medik8 items from MaleSkin and I am happy with the service I have received each time.
Potential scam company - don't trust
Ordered an item from the site. Got an email the following day (5am or so) to say item was out of stock, they hadn't had chance to update their stock levels on the site (how is that not automated in this day and age?) and the item had been discontinued but would I prefer this other product instead? Was a bit suspicious so asked them to cancel the order.
Having to dispute the payment with my bank now.
Interestingly the item is still showing as in stock on the site. Scam.
£110 order never received
£110 order never received, absolutely no response to emails. They don’t even have a customer service line in order for you to call them, that was the red flag I unfortunately avoided and paid the price. Having to go through by bank to try and get my money back.
ATTENTION FOT ALL PROSPECTIVE BUYERS: UNDER NO CIRCUMSTANCES, PURCHASE ANYTHING FROM THIS FRAUDULENT WEBSITE!!
Scam company!
Scam company!
Placed order and received generic email to advise me item was out of stock and discontinued by supplier (it’s not discontinued) despite them still selling the same item on their website. They will offer you an inferior replacement and take your money! AVOID AVOID AVOID! Also full of fake 5 star reviews!
Brilliant customer service
Brilliant customer service. Skin care products are very reasonably priced and I always buy from here as they are so helpful. Would definitely recommend.
Great customer service
Great customer service. Prices very competitive. Would definitely recommend!
Fantastic customer service
The team at Maleskinluxe have been extremely helpful in helping source a Molton Brown product that has been discontinued by the supplier. They contact me directly whenever they have stock of this product. The price is also good. All round amazing service!
Pro-active Company
Excellent service from customer oriented Company. Advised me of the availability of a product which was difficult to source. Price was very competitive and delivery prompt. They set the standards to which all on-line companies should aspire.
Emails bounce back and no response from…
Emails bounce back and no response from their general mailbox - zero customer service. Didn’t place an order based on the reviews below and I wouldn’t expect it to have been fulfilled. Looks to be a scam website with positive reviews made by boys. Avoid!
AFTER 1 WEEK STILL NO REPLY AND THEY…
AFTER 1 WEEK STILL NO REPLY AND THEY STILL HAVE MY MONEYS.
AVOID AVOID AVOID .
IM GOING TO BE WRITIBG A REVIEW EVERYDAY TILL I GET MY MONEY BACK
ABSOLUTELY DISGRACEFUL
Great service & value on Medik8 products
I'm really happy with the information and service that I receive from Maleskin.
At the moment I mainly purchase Medik8 products from this site as they have the best prices that I can find for the products that I need.
They regularly extend discount offers when available. I've just placed my third order with them and expect to continue to do so.
Thanks!
Always fabulous service from Maleskin…
Always fabulous service from Maleskin Emporium. I regularly order Medik8 products from them; they are always the best value around. Quick delivery, beautifully wrapped. I once ordered the wrong item. I replied to the order confirmation asking if I could change my order. Very quickly I received a reply confirming that they would swap the ordered item for the correct one. Great service - thank you!
5Star Shop - Highly Recommended
I have made a number of orders with MaleSkinLuxe and I am more than happy with their products, prices, service and speed of delivery.
Thanks so much, and I will definitely be shopping with you some more, in the future.
A 5***** shop, highly recommended.
MaleSkin is a great site
MaleSkin has a huge range of premium products, and often runs really good promotional deals. I've purchased quite a few Murad products with them, and have always been impressed with how fast my orders are delivered. The customer service team are also super helpful. Would recommend placing an order with this company, you won't be disappointed.
Excellent - competitive prices and good range of products
I have ordered several times from this company and found them to be very competitively priced and have excellent personal service - one order was delayed due to delays in the stock being supplied to them, but they responded to my emails and kept me informed and offered a discount. I would highly recommend and will continue to use.
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