The item received was too big and customer service tried every way possible not give a refund. It cost nearly as much as the original item to return the item to China and I’ve still not received a ref... See more
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Items are not shipped from the UK, I've been waiting 15 days since ordering and still haven't received my items. Customer service say it should be 12 days. Website shipping information unclear- it sho... See more
Scammers. Fake Trustpilot quotes on their website. 'Jeans' were poor quality polyester. Company is based in China not UK and returns process was non existent with courier charges costing more than... See more
Company replied
Because of delivery been delayed.
Company replied
Company details
Written by the company
Malone London is a premier online fashion brand, dedicated to offering a diverse selection of stylish apparel designed to empower women of all ages. Each collection is thoughtfully curated to inspire a sense of exploration and discovery, blending sophistication with a touch of wanderlust. Malone London is your destination for effortlessly chic, travel-inspired fashion that embodies both elegance and adventure.
Contact info
United States
- malone-london.com
1.6
Bad
24 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ordered 3 weeks ago
Ordered 3 weeks ago, zero updates the whole way through, no email to inform me of a delay.
I don’t know if I’m going to get my order.
It’s been n transit for 3 weeks- will let you know IF ive just wasted £76 on a fake website.
September 26, 2024
Unprompted review
Reply from Malone London
Hi Taylor,
We deeply apologise for the delay you experienced with your order. Unfortunately, we did face an issue with our shipment process, which caused longer delays than usual. However, we want to assure you that we have since resolved the issue and implemented a new, faster shipping process. All pending orders, including yours, were sent out two weeks ago.
We hope you have a lovely day.
I wanted to give a zero
I wanted to give a zero. Complete scam company! Ordered and never received. Conversations were always the same, “your item is on its way”. Will apply for a refund through my credit card x
September 25, 2024
Unprompted review
Reply from Malone London
Hi Sandie,
We deeply apologise for the delay you experienced with your order. Unfortunately, we did face an issue with our shipment process, which caused longer delays than usual. However, we want to assure you that we have since resolved the issue and implemented a new, faster shipping process. All pending orders, were sent out two weeks ago.
We hope you have a wonderful day!
On your website it says 1400 reviews…
On your website it says 1400 reviews but I can only find 1 here? Is there any other name where people are reviewing?
Thanks
September 13, 2024
Unprompted review
Reply from Malone London
Hi,
It seems there may be some confusion. We don’t have any Trustpilot reviews on our website. If you have any questions or concerns, feel free to reach out to us directly.
Thank you,
Because of delivery been delayed.
August 5, 2024
Reply from Malone London
Hey Qasim Maxamed,
Thank you for your feedback, and I’m truly sorry to hear that your delivery was delayed. I understand how frustrating this must have been, and I apologize for any inconvenience it caused.
The delay was due to the high volume of orders during the end-of-summer sales, which created some unexpected logistical challenges. We’re working hard to ensure this doesn’t happen again in the future.
If there’s anything more I can do to assist you or improve your experience, please don’t hesitate to reach out.
Thank you for your understanding.
Best regards,
Malone London
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