MALTATOURS.COM Reviews 

My husband and I,we've prepaid the North route hop on/off Malta. Everything l ve asked for,was immediately responded via email,something not usual for other similar companies.The excursion 's day,at piazza Indipendenza, we met Wisa, the representative of Malta tours com.Clever,polite,quick, knowing about everything,speaking many languages, was making all tourists feel happy. The tour was very well organized, with very little delays. So,next day, we went to Wisa again and payed theSouth tour on the spot. I suggest this company because it is value for money ,no so well known as others ,but respects clients. 04-05/07/26,Greece

We booked a trip with these jokers,they took our money and never picked us up for the trip we paid for. We rang to complain,we were told to put the complaint in writing,we did (twice) and were ignored twice.
No apology,no refund,avoid this company like the plague.

We booked a one-day trip to Sicily, including a catamaran ride from Malta to Pozzallo. The trip itself was pleasant; we were picked up at 4:45 in the morning, went to Pozzallo by boat, traveled around Sicily by coach with a knowledgeable English-speaking guide who showed us Catania and Mount Etna. So far, so good.

However, as the Sicily portion of the trip was nearing its end, we approached the catamaran for the return journey to Malta. I started wondering whether the transport company would be waiting for us at the ferry terminal in Malta. The service voucher from Maltatours didn’t mention anything about a return transfer—only the pick-up. My memory of what was included was vague, as a few days had passed since I booked the trip. Additionally, we were extremely tired after being on the road for 17 hours. So, I messaged Maltatours on WhatsApp to ask if the return transfer was included. The reply I received was just the word "return," which I interpreted as confirmation that a return transfer was, in fact, included.

When we arrived back at the ferry terminal in Malta at midnight, it was disappointing to find that our pre-booked transport wasn’t there to pick us up. In fact, there was no sign of it at all. After asking several drivers at the terminal if they might be there for us, it became clear that the transport company had forgotten about us. I decided to message Maltatours on WhatsApp again to ask why the return transfer wasn’t available. I didn’t receive a response, which I understood, as it was quite late. Fortunately, one of the drivers from another company at the terminal offered to take us to our hotel for 20 euros, which was very cheap. In the end, everything worked out.

The real issue arose the following morning when Chris from Maltatours finally responded to my WhatsApp message. He began by asking whether I had contacted the transport company. I hadn’t called them, because I simply didn’t see the transport company’s phone number on the service voucher. When I explained this, Chris’s tone shifted to one that was both arrogant and condescending. He tried to turn the blame on me, essentially saying that it was my own fault the transport didn’t show up at the ferry terminal. Chris never apologized for the mistake made by the transport company. Instead, his focus was on telling me that I should have read the service voucher more carefully, that the return transfer was included, and that it was in my best interest to read the details of the service voucher. Why the transport company weren’t there, I still do not know.

I’ve never encountered anyone with such a complete lack of empathy for a customer’s situation. Chris clearly lacks basic people skills. Be warned about Chris—do not under any circumstances book a tour with Malta Tours! If you happen to communicate with him for any reason, be prepared to feel belittled. He will probably respond to this review in the same arrogant manner, which would only serve to reinforce my point.

Very poor company, after a terrible experience would warn others against using them. Bad communication from start to finish. Booked a four day excursion package. On day one, I misread the package, although the Gozo trip was advertised as ‘tour 1’ one of their buses picked us up, took us to the ferry, after crossing to Gozo where the tour advertised our guide would meet us there. After waiting some time I messaged them - only to find out we missed our tour for today, no compensation, no helping us get back, no offer of moving us to another tour - just an aggressive exchange basically calling me an idiot.

The tours on day 2 and 3 went by without too many issues, not much free time was offered as felt the days were filled up too much taking us to shopping spots.

On our final day our guide put us on the wrong bus, resulting in us having to fork out for more return transport.

We booked 2 tours thru Malta Tours, the north hop on hop off bus tour & the Gozo via fast ferry. Both trips were excellent. The bus tour went without a hitch, the route & times easy to follow. The Gozo trip led by our guide Liam was excellent, his knowledge matched by his enthusiasm were exceptional! A great trip!

i would like to thank Chris for their help. they saved me from a day of frustration by being honest with me. i thought i was booking something else and the honesty they showed me by not taking my money speaks volumes. i can't thank you enough Chris. even though i didn't get to take the tour with them i would recommend them and give them a 5 star. thank you again

PROS: Knowledgebale & local guide from Gozo who also tried her best to make things clear & took great care that no one gets lost. The train ride at the end was the highlight of the tour for me, it was a fun way to explore the coast. The scenery on the train was truly stunning. Some lovely sights to see on this trip to Gozo.

CONS: The meal was included but I would have preferred to have this as something extra or to have an opportunity to get a packed lunch at the very least. Eventually I opted out & ate elsewhere. No vegan/vegeterian options. Sitting was pre-arranged which would have meant eating at rather small & cramped tables. This would have been pretty uncomfortable for the lack of space and especially for solo travellers as there was a generation gap & everyone on the tour was a stranger.
Less talk on the part of the tour guide would have been appreciated as it was constant, a bit boring & overwhelming at times. Sometimes it's just nice to sit in peace & quiet and not have to listen to anyone.

I requested a custom itinerary for our group of 8 people and Chris was able to accommodate with a driver and tour guide for a competitive price.
Marissa, our tour guide was extremely knowledgeable and provided some great history lessons! The driver was very conscientious of the traffic and ensured we were dropped off in safe areas.
The service provided by MaltaTours was exceptional!
With much thanks!!

What a wonderful experience we had in Malta. We chose the 5 day private tour which was full of historic sights, citadels, and magnificent views. Plus plenty of fun activities and lovely people we met along the way. Our drivers were excellent, courteous and considerate. Stephen our guide was truly outstanding. The extent of his knowledge of Malta gave us a real connection to its fascinating history and left us with many happy memories. The tour was extremely well organised and a good mix of activities. All done by email and everything just ran like clockwork. Very happy to recommend Chris and Malta Tours

We have booked a private shore excursion tour with Malta Tours and it was indeed a wonderful experience. The tour was really enjoyable and everything was very well organized. Our guide Ingrid is truly amazing! She provided us with an insight into the history and culture of Malta. She is very knowledgeable, very sincere and very professional. She has made our visit to Malta a perfect one!

We spent 4 jam-packed days with Steven Caruana. He was excellent! He has a love of history and was able to explain the changes in Malta since 3500bc. The pace was excellent and we were able to see more than we expected. We learned so much. I highly commend Maltatours and traveling to Malta.

We booked three days of tours in advance of our trip. Communication was easy and quick. Chris offered good advice about how to structure our days. When we arrived in Malta, Bridgette was our guide and Julian and Doreen were the drivers. They were all extremely professional and knowledgeable, going out of their way to help us see the things we wanted at the pace that suited our group. Malta is hilly and hot (for our visit) and the group did everything possible to accommodate my mother who struggles with both hills and heat. The van was clean, cool, and spacious. I will book again with Malta tours when I return.

Before my recent visit to Malta with five friends, I picked a four-day private tour provided by maltatours.com, among several other options I found on the web. Chris promptly replied and made the booking very easy. He answered my questions clearly and promptly, something I regard as a good sign when choosing a tour provider. As well, the pricing was very reasonable, especially in hindsight, given the quality of the tours.

Everything was snag-free. Neville was our patient and very knowledgeable guide for the first three days around Malta Island. He went with our pace while still covering all the sites that were planned. Noel skillfully drove us around in a van while making funny and endearing comments and questions. We got to trade personal stories with each other, and they quickly became our friends. For the day in Gozo, Julia was our competent guide.

Highly recommended!

Joan and Chris organized two days after work events for a group of my VIP guests. Feedback from a group was great :)

We were a group of 10 people from different European countries, looking to have a 2 day (3 hour long) tour around Malta. Joan and Chris put together a wonderful plan for us, and executed it beautifully. We were able to see Rabat & Mdina, and experience Valletta, and Birgu. Both days included snacks and drinks at some local venues, nice walks, numerous historical sites, etc. I would highly recommend Maltatours. Joan was not only very kind, flexible, and patient with our vivid group but also extremely knowledgeable about Malta's history, art, local communities, and trends. We left Malta enriched with a wonderful experience.
Also, the whole agency's approach, culture, and professionalism is at a very high level. Overall, no room for a critique, and an honest recommendation to fellow travelers.

Chris organized an incredible tour of Malta for our team of 28 people. We had an incredible experience visiting all the cultural and historical sites thanks to our fabulous and kind tour guide Flora. This was a customized tour and it fit perfectly what we had asked for. The entire experience was first class- itinerary, punctuality, and depth of knowledge. This was a once in a lifetime experience and I cannot give Chris a higher rating as it was simply perfect.

I'm a travel designer and I was looking for a local guide and specific tours when I discovered Malta Tours and his fownder, Chris.
He make his job with passion and attention to details, our correspondence has been quickly and accurate and he understood immediatly what I was looking for my group tour. Also he gaves me interesting ideas to make a wonderfull itinerary for my customers, with lots of patience.
I highly reccomend his tours and his services, thank you Chris!

I have dealt with a number of tour organizations and the value I have received from Maltatours is unsurpassed. From the beginning of the process to the end of the tour. You start as strangers and leave with friends you will want to connect with forever.

Chris has a great sense for figuring out what KIND of tour I am looking for, which varies depending on who I am traveling with. Not only does he answer your questions timely, but he asks questions that help him better understand what you are looking to get out of your experience.

Joan is the kind of guide you wish you had for every tour. Her knowledge, presentation and emotional attachment to the region makes her one of a kind. Too many of my guides, in the past, were robotic and lacked the passion you expect from a private tour guide. This never is the case at Maltatours.

Whether you are interested in a private tour or group tour, Maltatours will enhance the quality of your stay in this wonderful place! I have benefited twice from their expertise and have also been referred to several other tour organizations they work closely with, in other countries, and every time the result has been excellent. The value I received by working with Maltatours will bring me back again and again.

Unfortunately I didn't get to travel but all the help and support before and after was amazing, definitely will try again and book the tours again

Amazing tour with great guides
I booked with Malta tours through Chris for our large international group, from the start nothing was too much. Chris was great at responding to my questions and proposed a fantastic itinerary which the whole group enjoyed.

Our tour guide Joan was outstanding, great sense of honour, informative and ever so friendly.