Ordered the self inflating baby float, and the website says it arrives within 3-9 business days. After two days the tracking stopped for the order and had to contact customer service. They told me it... See more
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A complete rip-off. As soon as you have a problem or want to return the item, they simply ignore you. I returned the item and haven’t received any response for four weeks.
Terrible customer service and shipping issues. I received half my order, yet they charged me for a full order. I have email them on 2 occasions and never heard back. Although they have an attractive p... See more
Customer service is responsive but they charge you for returns. I think the product itself is terrific, someone gifted this for me around the time I bought one and I ended up eating the cost of the re... See more
Company details
Written by the company
Welcome to Mambobaby Float on Trustpilot - Your Trusted Partner in Baby Water Safety and Fun At Mambobaby Float, we're dedicated to blending innovative design with unparalleled safety in baby water floatation devices. As a leader in the market, our focus is on providing products that ensure the well-being and enjoyment of your little ones in the water. Explore our diverse range at our official website: www.mambobaby.shop. Mambobaby Float standout feature is the patented five-point protection structure, which supports both back-floating and belly-floating positions, catering to the evolving aquatic needs of babies. The unique standing mode is tailored for different developmental stages, ensuring a versatile and comfortable experience. Added to this, the tail float offers extra buoyancy for belly support, and our leg supports maintain a secure back float, providing both balance and comfort. The safety of your child is our priority, which is why our floats are non-inflatable and foam-filled, offering a higher degree of security compared to traditional inflatable floatation devices. Widely acclaimed by parents as the best in the market, our products come with a patented strap system that guarantees a comfortable and snug fit. The additional sunshade design is a thoughtful feature, ensuring protection from harmful UV rays. Mambobaby Floats aren't just about safety; they're designed for 100% worry-free enjoyment. The playful shapes and vibrant patterns make our floats perfect companions for your child’s water adventures, ensuring a leak-free and fun experience. We highly value your feedback and invite you to share your experiences with Mambobaby Float on Trustpilot. Your reviews are not just appreciated; they are crucial in helping other parents make informed decisions and in driving our commitment to continuous innovation and improvement. Thank you for choosing Mambobaby Float for your child’s water adventures. We look forward to seeing your valuable opinions and experiences shared on Trustpilot!
Contact info
1702 Wazee Street, 80202, Denver, United States
- support@mambobaby.com
- mambobaby.shop
1.5
Bad
40 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Orders not fulfilled and no response from support
I placed an order on 8 December for the mambo ring and the whale shark floater. The whale shark was dispatched first and not the mambo ring. In January I emailed asking why the mambo ring had still not been dispatched and they advised there was a back order for it but dispatched the following day. A week later I received the mambo ring but I still have not received the first item to be dispatched which was the whale shark floater. When I track it, it’s been saying out for delivery since the 29th of January but I have not heard from the courier company. I have sent numerous emails to support which have just been ignored. This is so frustrating because I spent so much money that item I want a full refund for it!
January 29, 2025
Unprompted review
Tracking is awful and one writes asking…
Tracking is awful and one writes asking for support and does not get a response
January 15, 2025
Scam
Can't track. The updates weren't in English. Did not receive package. This was a scam.
January 26, 2025
I have a shipment from order #109721 from 16 of December and still not received. Now is 10.02.2025
I have a shipment from order #109721 . Almost 30 days and still didn`t receive it. Status is the same 20 days already. Export parcel center Germany from 21st of December. Delivery from China will come faster...planning to return it if I dont receive it till 15-16 of January because it will arrive after I come back from my vacation. So disappointed.
January 10, 2025
Unprompted review
Updated review - shipping takes forever but good quality floatie
Would give zero star if possible, ordered a mambo ring on 12th Oct, still haven't received my item after more than 2wks (their email said on rare occasions it will take 1-2wks, well it's already past that), reached out to support via email and also messaged in Shop app but no response. Think I've been scammed.
update (31/10): Order number MBD-2419617 and ordered it from mambobabydirect.com. Funny after I posted on trustpilot, the shipping status has been changed to "in transit" but I still haven't received it after 3wks.
update #2 (07/11) finally received the mambo ring! it was tricky getting it on my baby at first but once it's on it does exactly what its supposed to do. baby was so peaceful floating/swimming in our bathtub. changed rating to 4 stars, took one star off due to lengthy shipping time but product itself is well made!
October 12, 2024
Unprompted review
Reply from Mambobaby
Dear Meggie，
Thank you for reaching out to us, and we sincerely apologize for the inconvenience and any frustration caused.
After reviewing our system, we were unable to locate an order under your name or matching your description. To assist you further, could you kindly confirm where the purchase was made and provide the order number? This will allow us to look into the issue thoroughly and ensure we resolve it to your satisfaction.
We are committed to providing excellent service and will do everything we can to make this right once we receive the relevant details.
Looking forward to your response.
Best regards,
Ashley
MAMBOBABY Customer Support Team
Beware
Item arrived within a week. All OK.
I do not think mambobabydirect is an official site. So beware.i ordered a mambo solo but received a float with 'newone' branding.
Just beware a lot of money wasted
October 9, 2024
Unprompted review
BUYER BEWARE: deceitful company
They do not honor the return policy listed on their website. Attempted to return due to personal reasons and it was denied as they claim they only allow returns for quality related issues which is in direct contradiction to their “comprehensive 30 day” return policy on their website
September 23, 2024
Unprompted review
Return service was horrible
Return service was horrible. I wrote a few times. Was answered once. I provided all information and pictures necessary to make a return within the 30 days but never heard back. Didn’t know exact date of help requested so I guessed but it was this summer.
June 21, 2024
Unprompted review
summer relaxation
the baby absolutely loves this product. we couldn't be happier.
thumbs up
July 7, 2024
Unprompted review
Reply from Mambobaby
Thank you so much for your positive review! Your support and encouragement are what keep us moving forward. We're thrilled to hear that you're satisfied with our product, and MAMBOBABY will continue to strive to provide you with the best quality products and services. If you ever need anything, feel free to reach out to us! Thank you again for choosing MAMBOBABY!
Decent product. Terrible company.
The product itself is decent enough. The service is pitiful. My mother-in-law and I both ordered one by accident and they would not approve a return when I reached out about the error. Absolutely unacceptable that we allow this sham of a company to operate in the United States. Do not buy from them.
July 1, 2024
Unprompted review
Reply from Mambobaby
Dear customer, I am sorry to let you have a bad experience. In our return policy it is clearly written that we only bear the shipping cost for the return service of quality problems, if it is the return of non-quality problems the buyer needs to bear the shipping cost by himself, and when returning the product you need to make sure that the product is unopened and unused. It would be best if we gave you the return address as well. If you still need now we can still handle the service you need, thank you very much for your understanding.
Very disappointed with my return…
Very disappointed with my return service. I contacted Mambobaby several times, got a return approval (within the 30 day requirement) and was never given a return address.
June 21, 2024
Unprompted review
Reply from Mambobaby
Dear customer, according to our email exchange records we did provide a return address to you. Please check your mailbox for the email correspondence with us. And we also provide 30 days return and exchange service on our return policy, we have also sent you the specific details of the return policy. If you still have any needs at any time to contact us, we are always ready to provide you with the most satisfactory service.
Amazing product
Amazing product, I was searching everywhere for a floaty that my 2 year old could use without me holding him up. This is the only one that did. Love it.
August 1, 2024
Unprompted review
Reply from Mambobaby
Thank you so much for your positive review and for taking the time to share your experience with our product. We're thrilled to hear that you are satisfied with your purchase and truly appreciate your support. Your feedback is incredibly valuable to us and helps other customers make informed decisions. We look forward to serving you again in the future!
Mambobaby Experience
With permission from my daughter, I shared a picture of my grandson using the mambobaby for the first time and he just loves it as well as we do. It is steady, safe and comfortable for him. Thank you so much for this great device!!
August 1, 2024
Unprompted review
Reply from Mambobaby
Thank you so much for your positive review and for taking the time to share your experience with our product. We're thrilled to hear that you are satisfied with your purchase and truly appreciate your support. Your feedback is incredibly valuable to us and helps other customers make informed decisions. We look forward to serving you again in the future!
I don’t receive my package i i don’t…
I don’t receive my package i i don’t know where it is —__—
June 17, 2024
Reply from Mambobaby
Dear, after we checked the logistics shows that you have signed for the delivery and you have shared in your email the joyful experience that your baby loves to use our products after signing for the delivery. Regarding your previous bad review, we are sorry for the inconvenience caused. We are glad that the issue was eventually resolved. Please feel free to contact us if you feel there is anything we can do to improve the product or if you encounter any problems while using it. Your feedback is very important to us and we will continue to work hard to provide you with the best service and products.
Can't open business because of delay
I've ordered floats in May. Two of the five floats arrived. I've never seen the three other ones. I wanted to open my own business in July, but now it isn't possible... I'm very disappointed.
May 14, 2024
Unprompted review
Customer service is responsive but they…
Customer service is responsive but they charge you for returns. I think the product itself is terrific, someone gifted this for me around the time I bought one and I ended up eating the cost of the return. I was not happy about that and the CS agent just told me they have fulfillment issues so they pass the cost along to the customer. MEHHHH
June 26, 2024
Unprompted review
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