MammaBump Reviews 1,614

If I could give 0 stars I would. It seems I’ve had the same issues like everyone else ordering a pump. An AI email response that ‘Emma’ will be in touch. I ordered it 2 weeks ago (website said 3-5 business days)
I had to chase them through Instagram only to again be met with AI generated resources
I got tracking details today and to my shock, the pump is coming from China! I thought this was an Australian company!
I’ve a newborn and was advised to pump to get my supply up yet all I’ve been doing is stressing about receiving this pump. No refund has been offered just the ol ‘be assured it’s on its way’
Not even a reason as to the hold up!
Do not order the breast pumps from this company!

Had a delivery issue at first, parcel marked delivered but wasnt here yet. I emailed support a bit stressed and they replied super fast, actually looked into it and sorted it out the same day. Product arrived next day and the belly band has been great since.

Great customer service from the MammaBump team, very supportive and looked after me really well when I had a sizing issue 😊
Really looking forward to using this product with all my pregnancies!

MammaBump has been great. I found exactly what I was looking for and when I needed support with regards to an item, the team was super friendly and effective. Would 100% recommend!

I would highly recommend Mamma Bump. The product was incredible, but even more standout was their service. I had a question about an exchange and they responded immediately (even outside business hours). Communication has been second to none.

I would strongly advise others to avoid purchasing from this company. I feel completely let down and misled, having paid for an order that has still not arrived. At this point, it feels as though my money has effectively been taken without providing the goods I paid for.

As a new mum in the postpartum period, currently on reduced pay, this situation has been incredibly stressful and unacceptable. I have spent money on an essential item and have been left without it, which has had a real impact on me during an already vulnerable time.

Customer service has been extremely poor. I am being completely ignored on emails and have received little to no response despite multiple attempts to make contact. The lack of communication is unacceptable and only adds to the frustration.

The company’s listed address is also misleading, as they appear to be based in Australia while presenting themselves differently on their website, including changing currency, which adds to the confusion. I have been waiting a significant amount of time for my breast pump, leaving me without essential equipment as a breastfeeding mother.

For a company that claims to support new mums, the level of service I’ve experienced has been deeply disappointing. Overall, this has caused unnecessary stress at an already vulnerable time, and I would not recommend ordering from them.

Ordered postpartum brief and happy with the purchase. Material was good but there was issue with size and they are happy to offer me an exchange

The soothing briefs + gel insert combo was sooo nice after birth. I didnt expect to love the briefs this much?? soft, high waisted, didnt dig in. The cooling bit was chef kiss.

The size I ordered was wrong but the support team responded almost immediately, offering a solution, love good customer service!

Placed my order a week ago. Said it would be shipped in 24 hours and received in 3-5 business days. My order hasn’t been shipped, and I’ve sent three unanswered emails seeking an update. now have to dispute the transaction with my bank to try and get a refund. Absolutely shocking customer service. AVOID!!!

Got the belly band about 10 days pp and honestlyyyy wish I had it sooner. Helped heaps with my lower back + just made me feel more “held together” when walking around the house lol. Not magic obv but def made me feel more supported.

I ordered the pregnancy support belt. Received the wrong size from what I ordered. I have been able to get in contact with support after a few days to organise a replacement in the correct size for free. They have also said to keep the wrong size and gift it to another mother instead of returning it.

I’ve had a fantastic experience with my purchase from Mammabunp. Their customer service is truly outstanding they respond to questions quickly and efficiently, making the whole process smooth and stress-free.

I initially ordered a medium belly belt, which didn’t fit, but their team went above and beyond. They kindly offered for me to keep it as a gift for someone else and are sending me the correct size free of charge.

The products themselves are excellent quality, and I couldn’t be happier. I would highly recommend Mammabump to anyone 🩷

I ordered the Luna pump from them and it works great. Hands free, I can pump while holding my baby or getting stuff done around the house. I also ordered the postpartum belly band. I did order the wrong size, its hard to guess what size you'll be after baby. Messaged them on Facebook with a quick response, hopefully I will be sent the right size so I can start wearing it, it feels great quality!

I ordered two of the bamboo breastfeeding bras and a medium and large pair of the soothing briefs. The sizes run small and the medium ones don't fit. The others appear good quality and I'm pleased with them.
My low rating is based solely on the returns policy. Customer service appeared helpful when I requested a return and replied to me quickly but they then couldn't provide me with an address to make the return to. They had to escalate my request to a manager just to get the address which was a bit odd. They also didn't provide a label or pay for any postage. To send this parcel, tracked (like they recommend) back to Australia from Scotland will cost me about £10, £4 less than the actual briefs, making a refund pretty pointless.

On 27/03 they kindly offered to send me a larger size of the briefs for free. This was generous of them and I appreciated it. I do still think their returns process could be better.

Have not been able to use my belly band as I feel it really runs smaller. After speaking with customer service they are willing to make it right and send me a larger size. Hopefully I get this bigger size asap as I'm almost 3 weeks post partum and really need this!

Amazing customer services!! I accidentally ordered the wrong size the underwear and I emailed them explaining what had happened. Firstly they were very quick to respond and said I can send them back and get a different size and then they couldn’t send the return label so they have said they will send me the correct size for free and can gift my other ones to someone who is expecting and would fit the size !

I purchased the belly band in size M however it is too small for me so need a replacement for a L. The company has been very good at communicating with allowing me to get a replacement size so I am very much appreciative of that. I am yet to try it on but can’t wait to use it!

I got the Mamabump postpartum band in preparation for my upcoming delivery, and I’m really looking forward to using it. The quality looks great so far, and the material feels very durable and comfortable. It seems well-made and supportive, which is exactly what I was looking for during postpartum recovery. Excited to try it soon!

They don't give refunds despite saying on their website they give 30 days easy returns. The returns policy dosnt seem to matter. They said they cant return it as its an intimate item. In that case it seems everything they sell is an intimate item.