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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and the overall positive service experience. Many people are delighted with the fast and efficient delivery, often noting that their orders arrived promptly and well-packaged. Consumers frequently commend the products for being soft, warm, and lightweight, with many expressing their satisfaction with items like comforters and sheets. However, some people were dissatisfied with the customer service, mentioning issues like unanswered emails, slow responses, or unhelpful interactions when problems arose. A few customers also experienced issues with product sizing or stitching coming apart after washing, leading to disappointment with the resolution provided by customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and variety. Many customers praise the comfort,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the excellent quality of... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and efficient delivery,... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers reported negative interactions,... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent service, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing service & amazing purchases - 2 summer comforters & latest purchase is a snuggle fleece comforter in mocha. I still use a doona (without the cover) as I come home late at night & live in a ve... See more

Company replied

Rated 5 out of 5 stars

The pure wool topped electric blanket is just magnificent . Its so warm and comfy to sleep on . The pure wool top stops the feeling of wires under me but most of all its so comfortable. I found it jus... See more

Rated 5 out of 5 stars

The Manchester Factory has a wide range of quality products available at extremely reasonable prices. They have answered any of my enquires quickly and politely. Being a family business, they know th... See more


Company details

  1. Bedding Store

Written by the company

Manchester Factory is a family-owned business dedicated to providing high-quality, affordable bed linen, homewares, and manchester at some of the best prices in Sydney—all from our trusted warehouse. We began our humble journey in the early 2000s from a Manchester warehouse in Alexandria, where we sold products directly out of cartons. From stocking just one brand, we’ve grown to offer over 30 brands, including Sienna Living, Linen House, Sheridan, and Tontine, as well as direct-importer brands that provide exceptional value. Over time, we expanded our operations and, after closing both our Alexandria and Marrickville retail locations, we now operate exclusively online, shipping from our large Sydney-based warehouse in NSW. At Manchester Factory, we believe in offering premium quality products at unbeatable prices. Our goal is to make luxury bedding and homewares more accessible without compromising on comfort or durability. Whether you're searching for the perfect bed sheets, quilt covers, or home essentials, we’re confident you’ll find something you love in our extensive range. Shop with us and experience the convenience, quality, and affordability that has made us a trusted name in Australian bedding for over two decades.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

172 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Great product

Although I had to wait a while for delivery the blanket is really great. Very light compared to a winter doona and exceptionally warm. It looks good and is so soft and comfortable.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Light Weight & very warm!!

I have purchased 2 Super King, 1 Double and 1 Single Morgan & Reid Comforters. These are truly beautiful. They are light weight and yet so very warm. The colours are also very appealing. I will be purchasing more of these as spares in the near future. These comforters are well worth the money! I highly recommend Manchester Factory to all!!

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

This company does everything well.

This company does everything well.
Excellent Customer Service
Excellent Product and excellently packed for delivery.
It is refreshing to find this kind of care in today’s online buying.
I honestly can’t fault them in any way.
Thank you to Manchester Bedding.

June 26, 2024
Unprompted review
Rated 5 out of 5 stars

Surprisingly warm and not expensive

I ordered 6 Siena living natural bamboo quilts in different sizes after reading reviews on their website. Dispatch and delivery was prompt and smooth. I was a bit disappointed when I received and opened the quilts (since there is no return policy for quilts). It looked and felt very thing (I have expensive bamboo quilts and they are thicker and fluffier). but I gave it a try. Surprisingly the quilt is very warm and cosy. It was +7C last night and I had to push down the waffle blanket that I threw over the bamboo quilt. Didn’t expect it to be warm enough for cooler nights in Sydney.
I haven’t washed them yet, so no comments there but I am happy I ordered 6 not very expensive and cosy quilts.

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Customer

this company is doing exactly what you said with honest, reliable information, extremely happy with our purchse

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Best Winter Comforter

Absolutely love our snuggle fleece comforters. Purchased one for each family member. So soft and warm. Have definitely ditched the doonas. I went smaller so as to fit in washing machine and the double size fits my queen beds perfectly.

June 20, 2024
Unprompted review
Rated 3 out of 5 stars

I wasn’t overly impressed

I wasn’t overly impressed. There were so many pictures of the beautiful throw in situ looking plump, thick and heavy. I received several emails in preparation for receiving it and I was very exciting to prepare to get rid of my duvet as so many of the adverts/reviews suggested. Even though I plumped and shook as per email/video instruction - the depth did not come. It does not look like the pictures and I am unable to use just with my cotton sheet as it is not warm enough. I still need my duvet and cover! This was the whole reason I bought it. Whilst it is a very nice blanket I don’t believe it replaces the duvet and duvet cover as it suggested in the adverts. Disappointed.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Snuggly fleece doona

I bought a snuggly fleece doona for my sensory son and it was a huge success. Previously he was struggling with a quilt and quilt cover and every day I would need to fix the quilt up. He wasn’t getting good sleep as he was waking up cold due to ending up only being covered by the quilt cover with the quilt all balled up on the side or the end. We tried it without the cover but that wasn’t quite as warm. The new snuggly fleece is so lovely to touch, it is lightweight and very warm. We’ve recently had -1 degree nights with no complaints. Thank you for the great product. I am sure to come back for more in the future. Ps I would love a purple one 😀

June 20, 2024
Unprompted review

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