Mandalascrubs Reviews 52

I returned two scrub tops in a single package. The return was delivered and accepted based on tracking.

Despite this, they only credited one item and charged me for the second as if it was never returned.

I contacted support multiple times to get this corrected and received no response at all—no acknowledgment, no investigation, nothing.

I DID however receive an ADDITIONAL charge for the price of another scrub top after returning the two scrub tops.

I have proof of shipment, delivery confirmation, and documentation of my attempts to contact them. I am currently being charged for an item that was returned, with no communication from the company.

This reflects serious issues with both their return processing and customer support.

I honestly am not sure why there are so many negative reviews. I love all of my scrubs, I haven't had any issues with shipping. I knew that a few items I had purchased were not returnable, as they were final sale, but that was made clear on the site. Everything else I've had to return for sizing reasons have not caused any issues. I love the colors, the styles, and I get tons of compliments. I've only really been wearing them and washing them about three months, but I have 6 sets and rotate them regularly so they're not breaking down quickly. I'll follow up in 6 months to update how they're looking then.

I’ve had trouble returning my items. I’ve left several emails and have not gotten a response . Do not buy from this company if you’re not sure of your size. There is no number you can to speak to a person. Only email. Now I’m stuck with two uniforms that doesn’t fit!

I have been a loyal Mandala customer and have purchased multiple pairs in the past. However, after my most recent purchase I will no longer support this business. I ordered a pair of scrubs recently and upon receiving them, the top was completely different from the one I ordered. I contacted the company via email (bc there’s no phone number) and they told me to start a return process and that the top I wanted was no longer in stock so I had no other option but to choose a size up. So by this point I’m very frustrated because of an error made on their part, I had to go out of my way to return an item I didn’t order and wait even longer for the top (which wasn’t even the size I really wanted). So I asked what they could do to make up for my inconvenience, maybe a store credit or discount code for future purchase… and they literally told me no, there was nothing they could do. Needless to say I will NOT be purchasing from this company again and I will continue to warn as many people as I can about their horrible customer service.

Mandala customer service is really bad! I would not recommend this brand to anyone. I exchanged some products however it's been 3 weeks not received any email. When I ask customer service, they keep sending me template answer that does not answer my question. Very frustrating and very poor communication.

Love these, not as stretchy as figs but great for the money.

I ordered some scrubs and emailed my order had been shipped on 1/6/26.And received it from 1/9-1/11 and I haven’t received anything. I have emailed them and no good results. Customer service is very poor. I do not recommend..

I would give zero stars if i could. Ordered 200 dollars worth of scrubs and never got the package and they wont get back to me.

As much as I love their scrubs and the material they use, I have never been so disappointed in a company's customer service. I received the wrong item in my order and had to go through a lengthy process to prove it before returning it for what I was actually supposed to receive. They then sent me the wrong size which I informed them of as soon as I saw it get adjusted- but then was told it was too late and had to repeat the process once again before returning it. Though out this 2 month process I moved, and they sent the order to my old address after I informed them weeks prior that my address had changed. The last order was never received at my old address and after waiting and checking everything I could, I let mandala know and they were incredibly rude to me. They ended up sending me a replacement top but made me feel like this situation was entirely my fault.

I actually never received my scubs and their communication is absolutely horrible. They do not have a phone number and you can only communicate only through email. Do yourself a favor and avoid these guys at all costs

Scrubs are just ok but this was the WORST customer service experience I’ve ever had. Avoid the hassle - I STILL haven’t received my refund for poorly sized scrubs now months later… FIGS scrubs may cost more but their customer service is AMAZING = well worth it.

I see a lot more 1 star ratings than anything and I truly do not understand how. These scrubs are an outstanding price and exactly what they are advertised as. My favorite part is how stain resistant they are 🙌 for example my 2 year old son got into my make up and smeared half a bottle of super stay foundation om every scrubs set I own and they are all black. After pretreating them all with dawn dish soap and putting them in the wash my Mandala scrubs were the ONLY ones that came out spotless ❤️ Some of my coworkers choose to wear

While the website is user friendly the customer service was poor. I got notifications as I went on the website that my first order I get 10% off so I entered my email and phone number. I did not receive a text or an email with my 10% off code. When I emailed customer service and asked if the 10% off can be applied to my first order they did not respond to my question rather agreed that I would get 10% off code in my email. After 3 emails back, the customer service person responding to my email said that In 24hrs they would have a response for me…needless to say it’s been almost a week. Although the quality of the scrubs are great, it smelled like gasoline. Will not be buying from Mandala for the poor customer service and the smell of the scrubs.

ABSOLUTELY AWFUL!!!! I placed an order with them for $140 and when delivered I couldn’t find it anywhere!!!! I looked at the information on the receipt and it was not information I provided!! They used information from the Shop app which I haven’t used in years. Nowhere on their site did it say they were going to use information from the shop app. The information I provided was on the receipt but under delivery address it had this old address that they got from the shop app. Now I’m told they can’t help me even though it was their incompetence by using an app that I didn’t provide information too. Why they wouldn’t use the information I gave is beyond me. Then they just told me they suggest I contact the person who lives there. How the hell am I supposed to contact someone I don’t know!!!??? Awful company and awful customer service.

Went online and specifically ordered a size XL scrub top and a L scrub pants. I checked that the sizes were correct before I hit the “purchase” button but when I checked back later they had both become XXS Size, which I clearly will not be able to use.

To add insult to injury, they were on sale, so they cannot be returned. I sent to the company an email and got back the standard automatic reply saying g id be gotten back to in 2-3 business days by which point my wrong size scrubs will probably be here.

First experience with Mandala. I’m hoping it won’t be my last.

2 weeks after placing the order, I reached out to them to get an update on package, of course email only, no phone contact. There response was it was an address issue. I provided correct information when placing order and receive packages from Amazon all the time. They told me to call my local ups or post office that they could not locate the package. This is very sketchy and unprofessional response. I never received order nor have they processed my refund that was requested. I DO NOT RECOMMEND.

I order a bunch of scrubs when I receive them they sent me a bunch of different colors top without buttons I $275 dollars I hate this company Figs uniforms for live

If I could give negative stars, I would! I ordered 2 pairs of scrubs. One of the tops received was the wrong color, and the other set was just too big. I didn't like that there was NO give at all to the fabric. I couldn't find any way to contact customer service for a return or exchange, so I had to go through the Happy Returns website. I got the return verification and paid $12 out of pocket to ship the items back. It did say that it might take some time to get a refund. Well, it's been over three weeks now, and I haven't heard anything. Today, I received an email saying that my return had expired. There is no way to contact customer service or support! This is the worst customer service experience I've had with ANY company. The scrubs are inexpensive but subpar at best. Unfortunately, there's no way to find out what happened to my return or exchange. I should have just set my money on fire.

Bought a set, received a message that they are out of the top, gave me option to either change the color or the style, which I emailed them back saying that I want the set, and willing to switch to other color. Received another email on weekend that they have mailed the pant. messaged them saying that I dont want just the pant, and they have refund me the top only. Will not ever buy from them again.

I'm 5', 120lbs, B cup, and an XS shirt is a bit too small, and XS jacket and pants are almost too small. S is a better shirt fit (couldn't exchange as it was a "last call" color and they didn't have S, so I had to make a new scrubs purchase), but I haven't bought a S jacket or pant. A pair of "last call" color pants are coming apart and I've only washed them twice, worn them once. Since they are a "last call" color, and since I've washed them, they are not eligible for a refund/return. The prices seem fair, but I'm not sure who wouldn't wash clothes that are from the store, or through the mail before wearing them, so I think that's unfair. I can't put a photo up on here to show the pants, and I just hope it's only the one pair. Material is nice, and I might buy again if the others hold up.