M&S Opticians Reviews 293

The service with staff was very good and the optometrist was excellent, great manner.
Choice of glasses were not bad, prices £100 each for M&S range are expensive in my opinion, I have had designer for only a little more
Did have to wait 10 days also

Everyone I dealt with in the M&S Newcastle store was helpful, friendly and approachable. The advice I was given was really clearly explained and helped me make the best decision. Couldn’t fault my experience at all. I will definitely be returning for future eye tests.

Very professional and pleasant

Visited the store in Colliers Wood, SW19. Alexander was extremely helpful and I am grateful for his assistance! Would not hesitate to visit again.

The member of staff who dealt with my issue was helpful friendly and efficient. Very good at his job.

My experience at Pudsey marks and Spencer opticians was fabulous Njx dealt with my appointment with care and explained everything too me and picked up a problem with my lense in my sun glasses couldn’t have asked for anything more thankyou Njx

Very lovely lady who did my test first time I had my eyes checked in 15 years my glasses are perfect

This is the best decision I’ve ever made m&s from the start to the end the staff were very supportive and helpful nothing was too much trouble i will recommend this company and that’s why i took my wife and now she enjoys her new glasses to

Mandy the store manager was very knowledgeable on all the products.

Excellent service.

I was recommended their hearing specialist by a wonderful lady called Karen who works there.
An appointment was easily made with Chris who gave me a full hearing test whilst completely putting me at ease.
I would highly recommend Chris as he was very knowledgeable, answering all my questions with ease and I gained so much insight into my hearing issue which really helped me to cope.
His manner is very relaxed and welcoming and un rushed which I really appreciated.
Thank you so much for your care and informative appointment 😊

review of my eyes and hearing in Newcastle store. Every staff member who I dealt with was friendly, professional and provided a very thorough service. I never felt hurried was encouraged to ask questions and everything was explained to me.
The premises are very clean, modern, well laid out and have state of the art equipment.

Excellent service from all the staff in Plymouth but in particular Kara. My husband uses a wheelchair which required removal of furniture to enable him to get the wheelchair in the right position for the test. Nothing was too much trouble and all done with a smile on their faces. Look forward to receiving the glasses.

Excellent customer service

Every one could not have been nicer or more helpful in the Shoreham-By-Sea M&S,
it’s calm and peaceful very professional and very respectful they have a good selection of glasses and well priced.if you don’t want the hubbub of a big high street optician’s and overselling.you can’t go wrong with the optician in Mark & Spencer’s they were brilliant

My experience at the White Rose, Leeds store has been exceptional.
I had to be referred due to eyes problems and there have been issues along the way.
Andy has gone above and beyond to help me, chasing up the Hospital and the service providing the care. I have had voicemails, messages and email updates to keep me informed. Definitely, going above and beyond. The other colleagues at the store are very professional, helpful and caring too.

Beyond a joke - bought my glasses 03-01-2025 and STILL don't have a pair of working glasses!!!!! The first frame FIVE PAIRS (frame kept cracking) - demanded a different style frame - had 3 pairs already in just 4 weeks (same problem cracks in the frame) - admitted manufacturing error for the LAST 10 months!!!! - but STILL can't fix the problem - and say say my warranty will run out in 2 months (because I have had the glasses already for 10 months) - NO - YOU have had the 8 pairs for the last 10 months trying sort out YOUR mess!!! -ABSOLUTELY APPALLING - I would appreciate a call from your customer service manager as I just keep getting fobbed off by the store !!!

Im having a nightmare with the opticians which are not m and s standard they have made a mistake taking these into the store and using m and s name.
Just watching tv for 1 st time this year , I am unable to read what's on put my old specs on ok.
I've been back 20 times having to take taxies at 30.00 to the BOURNEMOUTH store even my last pair I had to take back to york and Harrogate then I've travelled across London to an m and s with opticians having spent over 500.00 and the are unfit for purpose and I will be requesting a refund.
Never in my 70 years have I had such a dredful time with opticians. I went to Asda for 4 years with no issue as a big m and s customer I thought I would move big mistake.
Most helpful and effect branch was Harrogate.

Visited Norwich M and S Opticians yesterday. Prompt service, easy to book online. Sonny greeted me warmly on arrival. Efficient, polite and professional pre checks on 2 machines in clean room. He explained all procedures so clearly and carried out the tests with calmness and efficiency. Henry the optician was equally clear in the tests carried out. Professional and his manner put you at ease. Results were explained and a copy of my prescription given to me. I would highly recommend

Fantastic Service

Nothing to much trouble, Helpful but not pushy

Very pleased
It was October but can not remember date.

Which i had read all these reviews about various branches of M&S Opticians and i would have gone elsewhere.
Had an eye test at Kingston uponThames and choose a new pair of reading glasses for my computer. They told me i should change the lens on my distance glasses, but as they could not be reframed so i just left it.
On collection the reading glasses they had put the wrong lens in so i had to go back for a re-test. Just picked up the glasses and they were okay.

Before the re-test i went to another Optician who test my eye again. They told me thatthe first eye test was closer to my prescription than the second eye test.

They also informed me after there test that i really did not need new glasses both computer reading glasses and more to the point distance glsses which would have cost approx £300.00 to change them.

For a store like M&S to provided a Optiians like this is a disgrace. I have told them to destroy my records as i will not be using them again.