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Manebi Reviews 5

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TrustScore 3 out of 5

3.0

Beauty Products Wholesaler
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Company details

  1. Beauty Products Wholesaler

Contact info

3.0

Average

TrustScore 3 out of 5

5 reviews

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Replied to 100% of negative reviews

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Rated 3 out of 5 stars

The site’s a bit hard to navigate…

The site’s a bit hard to navigate especially if you’re new. A clearer structure or starting point would make a big difference.

September 4, 2025
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Reply from Manebi

Dear Annikki,

Thank you for your honest feedback. We’re glad you shared this—it really helps us improve. We understand how important an easy-to-navigate site is, especially for new visitors.

We’re actively working on making the layout clearer and adding better starting points to guide first-time users. Your suggestion is right in line with the improvements we’re planning.

We hope you’ll check back soon and see the changes—we’d love to make your next experience smoother.

Regards,
Manebi Team

Rated 1 out of 5 stars

£200 pounds spent and no shoes to speak of in the UK.

The most horrendous buying experience in the UK. Manebi use UPS and I've had a charge of £85 in European weight taxes which were not explained at checkout. Plus Manebi are keeping 30% of the cost of the order because I refused the order when asked to pay without being given a sum. Terrible customer experience all round and very short-sighted in approach with lack of transparency. I buy from France and Italy all the time and I have never had an experience quite like this. Ongoing after weeks with lack of UPS correspondence. Manebi have told me they are keeping £117.66 of my order because I refused the order. In the Uk we call this daylight robbery. I have not got a single pair of shoes to show for the £200+ spent. Truly horrific customer experience.

August 14, 2025
Unprompted review
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Reply from Manebi

Dear Customer,

We’re truly sorry to hear about your experience and the frustration it has caused. This is absolutely not the level of service we aim to provide, and we understand how upsetting unexpected charges and lack of clarity can be—especially when you haven’t received your order.

To clarify, international orders may be subject to duties or import taxes set by the receiving country, which are unfortunately outside our control. However, we completely agree that these should be made clearer at checkout, and we’re currently reviewing how we communicate this to ensure more transparency going forward.

Regarding the refund and restocking charge: we understand your refusal was based on not being presented with a clear customs amount upfront, and we’re reviewing the handling of your case internally. It’s never our intention to cause distress, and we regret that the situation has left you feeling this way.

Please reach out to us again through beauty@manebi.uk so we can investigate the issue further and ensure a resolution. We appreciate your feedback—it helps us do better.

Warm regards,
Manebi Team

Rated 3 out of 5 stars

I found the products a bit pricey for…

I found the products a bit pricey for the results I got. The changes weren’t as significant as I’d hoped.

September 16, 2024
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Reply from Manebi

Hello Nate,

Thank you for your feedback! We’re glad to hear that some of the beauty tips and product recommendations were helpful for you. We appreciate your input and will work on providing more tailored tips to better meet a variety of needs.

Manebi Team

Rated 3 out of 5 stars

It’s a good starting point for…

It’s a good starting point for beginners, though.

September 16, 2024
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Reply from Manebi

Hey James,

Thank you for your feedback! We’re glad to hear that you found our offerings to be a helpful starting point for beginners. Making resources accessible and easy to understand is something we prioritize, and it’s great to know it’s serving you well.

Manebi Team

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