Manhattan Publishing House Reviews 33

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and compassionate approach, making the publishing journey a positive one. Many highlight the excellent customer service, appreciating the clear communication, quick responses, and personalized support received throughout the process. However, some people were dissatisfied with the service and product quality, citing issues like a lack of individualized editorial feedback, unfulfilled promises of in-person meetings, and inconsistencies in editing, such as duplicated content in manuscripts. A few also noted problems with the physical printing of books, including squished lines and incorrect bindings.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and efficiency. Many... See more

Customer service

Customers had positive experiences with customer service. Many reviewers appreciate the clear communication... See more

Service

Clients share ambiguous opinions on service. Many reviewers express high satisfaction, praising the company's... See more

Product

Users describe ambiguous interactions with the product. Some customers noted duplications in narration and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike from Manhatten Publishing House has been extremely helpful marketing my books. He is always thoughtful and works hard. He helped me publish my Grandma Gertie book and make my book trailers.

Rated 5 out of 5 stars

I had already published a book but had no funds to promote it on social media due to financial difficulties. Joshua graciously offered to work with me and now I can move forward with promoting my book... See more

Rated 5 out of 5 stars

I am currently working with Joshua who has been extremely helpful! He has replied to all my questions and concerns promptly thus (sure there will be more) far helping me every step of the way for I... See more

Rated 5 out of 5 stars

Working with Mike and his team has been a blessing. After a very stressful start elsewhere, Mike stepped in with professionalism and clear communication. He made me feel secure and respected as an au... See more


Company details

  1. Book Publisher

Written by the company

At Manhattan Publishing House, we turn ideas into powerful stories. Whether you're an aspiring author or a business with a message, our team of professional writers, editors, and designers is here to help you craft content that captivates and connects. From book publishing and ghostwriting to cover design and editing, we provide end-to-end support tailored to your unique vision. We pride ourselves on creativity, transparency, and a client-first approach—because your story deserves nothing less than excellence. Trusted by authors worldwide. Recommended for results. Let’s bring your story to life.


Contact info

4.2

Great

TrustScore 4 out of 5

33 reviews

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Rated 5 out of 5 stars

A leading company in the publishing space

I didn’t know what to expect when Manhattan Publishing House approached me. However,I knew this company was different.Instead of telling me about their specials on publishing they knew I had a problem. Their representative Zayn Aly told me why my book was not selling and he had a plan to rectify the problem.It was the first time that someone tried to help me instead of trying to sell me something.

Everything about this company has impressed me. Their staff are true professionals. Their senior management are leaders in the industry. That is why dozens of leading authors use their service repeatedly. I have no hesitation in highly recommending their service. Peter O’Rourke

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

My current, first-time experience

So far, not done yet but; quite pleased. I am probably picky, I give feedback, they make the change and do a great job!!
Joshua is my go to and I’m very glad…. I make changes but it’s their illustrations that I give input on… good work!
Looking so forward to completion!!

April 24, 2026
Unprompted review
Manhattan Publishing House logo

Reply from Manhattan Publishing House

Thank you so much for your kind words and for sharing your experience!

We truly appreciate your attention to detail and the thoughtful feedback you provide throughout the process. Collaboration like this is exactly what helps us deliver illustrations and results that align perfectly with your vision.

It’s been a pleasure working with you, and we’re glad to hear that you’re happy with the progress so far. We’re just as excited as you are to bring everything together for the final result!

Looking forward to completing this project with you.

Manhattan Publishing House

Rated 1 out of 5 stars

Misleading, Concerning experience and lack of transparency

I am writing this review as a family member of a client who worked directly with Manhattan Publishing House.

This review reflects my personal observations and my family member’s experience. I was considering working with this company, but have since changed my mind.

At first glance, their website appears professional and legitimate. However, based on my family’s experience and my own reviews of their website, there are several concerns that I believe others should be aware of.

My family member engaged with this company and paid for their services with the understanding that they would receive professional editorial support. The work delivered did not appear to reflect the level of individualized, human editorial feedback that I would expect as a paid service. Instead, what I reviewed and read appeared generic and templated in nature, which raised concerns about the nature and quality of what was provided.

My family member also attempted to meet in person with individuals he was told he would be working with - Ethan and Joshua- in New York City on two separate occasions once around Christmastime 2025 and again on April 7, 2026. On both occasions, the meetings did not occur and last-minute explanations were provided.

The company lists a Manhattan address on its website. So I personally went to this address in New York City on April 7 after my family member’s meeting was canceled. There was no identifiable office or active business presence at that location.

While at that location, I called the number on their website, I spoke by phone with what I was told were representatives of the company. Based on that interaction, I felt the responses were not collaborative and that there was reluctance to provide clear information when I explained that we were physically present at the listed address while on the phone with them. The conversation left me with further concerns.

A refund was formally requested on April 7 on the above phone call. Since then several emails have been sent asking again for money back. As of April 24, no refund has been received.

I also see that the company has a large number of highly positive online reviews. While I cannot verify their authenticity, they do not reflect my family member’s experience, which raises additional serious concerns.

Based on what I encountered and witnessed my family member encounter, I strongly encourage anyone considering working with this company to proceed with caution, verify all details independently, and ensure clear expectations before making any financial commitment. I have chosen not to.

If this matter is resolved and a refund is received, I will update this review accordingly. As of writing this on April 24, 2026, despite multiple requests, no refund has been received in my family member’s bank account.

April 24, 2026
Unprompted review
Manhattan Publishing House logo

Reply from Manhattan Publishing House

Thank you for your feedback.

We take all concerns seriously; however, we would like to clarify that this review has been submitted by an individual who is not a direct client of our services.

The only client associated with this matter is Mr. Lars Stone, and we are currently in communication with him regarding his request. As part of our standard process, refund requests are reviewed and processed in accordance with our service agreement and internal procedures.

We also want to address that any claims regarding our operations, service structure, or physical presence that are based on assumptions or third-party interpretations may not accurately reflect how our business operates, particularly as we work with clients globally through remote teams.

We remain committed to resolving this matter directly with the client in a professional and timely manner.

Best regards,

The Management Team
Manhattan Publishing House

Rated 5 out of 5 stars

Joshua Peterson and his team are very…

Joshua Peterson and his team are very professional to work with. They deliver in a timely manner, they are open to feedback to improve the illustrations according to the author's vision. Overall, Manhattan Publishing House is highly recommended. I will work with them in publishing my books again and again.

April 22, 2026
Unprompted review
Manhattan Publishing House logo

Reply from Manhattan Publishing House

Thank you so much for your kind words and support it truly means a lot to us!

We’re glad to hear that you had a positive experience working with Joshua and the team. Your feedback and collaboration played a big role in bringing your vision to life, and we’re grateful for the trust you placed in us.

We look forward to continuing this journey with you and helping bring many more of your books to life!

Best regards,
Manhattan Publishing House Team

Rated 1 out of 5 stars

I was scammed

I entered into a contract with Manhattan Publishing House almost seven months ago. Everything seemed to be legit, and I was assigned to a "project Manager " named Joshua. After months of back-and-forth emails and editing, there were duplications in the narration from chapter to chapter. I was told there was a "team" editing my 105,000-plus-word manuscript. I realized there was no coordination among the different people working on my project. Chapters one and two had the same info included after their "final" edits. I contacted them about this and was told by Joshua that he agreed, and one person should work on my book. After working on only the manuscript's first three chapters for seven months, they never received final, acceptable developmental editing! I attempted to meet with Joshua in person, and before traveling from Boston to NY, I was told by phone that he was ill and that the New York office was closed as a result. Months later, I decided to meet with him again and was told he was now out of the country! I finally decided to travel from Boston to NYC to meet with ANYONE at their office. Upon going to 448 Broadway (Their listed address), I was shocked to find out ....They have no physical office there! I called the number listed and was told by a Rick Jordon that "we are an online company and to meet anyone in person will cost you more money!" Obviously, I had been scammed and am now taking legal action to recover my money. My advice is to stay away from this company !!.....Though they promised a full refund (as they commented in their answer below) , but I have not received it .)

October 6, 2025
Unprompted review
Manhattan Publishing House logo

Reply from Manhattan Publishing House

We are genuinely sorry to hear that you feel this way, as our goal is always to see our authors succeed. However, we must respectfully clarify several points to ensure an accurate representation of our partnership.

Continuous Progress: At no point was work on your manuscript halted. Our editorial team was actively engaged in the developmental editing of your 105,000-word project. Large-scale editing is a rigorous process, and we remained committed to refining the content to meet high standards.

Active Communication: We have maintained consistent contact with you throughout the duration of our contract. Our team, including Joshua, remained dedicated to your project and responded to your concerns as they arose.

Operational Model: Like many modern publishing houses, we operate as a digital-first organization. This allows us to collaborate with specialized talent globally to keep costs competitive for our authors. While we do not host walk-in consultations at our administrative mailing addresses, we have always been available via phone and digital channels.

Project Status and Refund: It is important to note that the project ceased only when you chose to withdraw from the process. Despite the extensive hours our editorial team already invested in your manuscript, we processed a refund of your payment as a gesture of good faith.

We take our professional reputation seriously and have fulfilled our financial and contractual obligations. We wish you the very best with your manuscript and your future publishing endeavors.

Best regards,

The Management Team
Manhattan Publishing House

Rated 5 out of 5 stars

Manhattan Publishing House was there…

Manhattan Publishing House was there for every step and didn't leave me out of any decisions. They made sure I was involved and improved every picture before moving forward. They kept me in the loop and guided me to help me make the best decisions for my book. They also answered questions I had and explained things I had trouble understanding. I highly recommend them to anyone who has written a book and wants to publish it!!

March 25, 2026
Manhattan Publishing House logo

Reply from Manhattan Publishing House

We sincerely appreciate your kind words and high recommendation! Our team takes great pride in guiding our authors through the complexities of publishing, and it’s rewarding to know that our communication and attention to detail especially with your book’s imagery made a positive impact. Thank you for trusting Manhattan Publishing House with your work!

Rated 5 out of 5 stars

The contract is so clear and easy to…

The contract is so clear and easy to read. The instructions to buy a package including illustrations are so simple to follow. I also love the advertisement via messenger.

March 20, 2026
Manhattan Publishing House logo

Reply from Manhattan Publishing House

We are so happy to hear you had such a smooth experience! Our goal is to take the stress out of publishing, so knowing that our instructions and contract were clear for you means a lot to our team. We’re also thrilled that our Messenger advertisements resonated with you. We look forward to seeing your project come to life with those illustrations!

Rated 5 out of 5 stars

Still in early stages of bringing my…

Still in early stages of bringing my children's books to print, but so far the level of professionalism along with very approachable and friendly staff. I am certainly happy with my choice.
So up to now I would 100% recommend contacting them and letting them help bring you work to print.

February 27, 2026
Manhattan Publishing House logo

Reply from Manhattan Publishing House

Thank you so much for your kind words! We are thrilled to be part of your journey in bringing your children’s books to life. Our team strives to balance high professional standards with a friendly, approachable atmosphere, so it’s wonderful to hear you’re happy with your choice. We look forward to continuing this partnership and seeing your work in print!

Rated 5 out of 5 stars

I had already published a book but had…

I had already published a book but had no funds to promote it on social media due to financial difficulties. Joshua graciously offered to work with me and now I can move forward with promoting my book. He is so professional and compassionate regarding my personal situation. He also offered to resolve errors in my book that were made in my first publication. I am so excited now to move forward with my book on social media. Hopefully I can retire soon and write another book. Thank you Joshua! You have answered my prayers! 🙏

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

The perfect Teams for my Book's birth

Working with Mike and his team has been a blessing. After a very stressful start elsewhere, Mike stepped in with professionalism and clear communication. He made me feel secure and respected as an author. I am 80 years young and finally bringing my book to life—I couldn't ask for a better team to help me through this 'bitter sweet' journey. 5 stars for their kindness and efficiency!"

February 11, 2026
Rated 5 out of 5 stars

I am currently working with Joshua who…

I am currently working with Joshua who has been extremely helpful! He has replied to all my questions and concerns promptly thus (sure there will be more) far helping me every step of the way for I am a first time author. He reminds me to submit questions ideas and concerns at anytime. The illustration for the front cover was right on based upon some of my thoughts and imagination.
I am looking forward to seeing more as the work continues.

January 30, 2026
Rated 5 out of 5 stars

Momma’s Magic mirror

The team I worked with was proficient, fast, the illustrator gave me exactly what I asked for. They revised it until I was satisfied. I’m looking forward to working with them again. For this to be my first children’s book it was an excellent experience.

November 6, 2025
Rated 5 out of 5 stars

I came in with a story and a dream

I came in with a story and a dream, Manhattan Publishing made my story come alive and my dream come true! The illustrations are exactly what I wanted! I was helped and guided through every step and my book is being published today. I am so thrilled and can’t recommend enough! Thank you!

November 25, 2025
Rated 5 out of 5 stars

Jashua did

Jashua did. He was patient with me. His suggestions for my book where awesome.
He always communicates with me.
He is awesome!!!!

October 1, 2025
Rated 4 out of 5 stars

Nearly everything in publication of…

Nearly everything in publication of three of my books with Manhattan has been professional and first-rate, from keeping me apprised of the progress of my books, to the various steps in the whole process. Manhattan has some gifted staff, readers and artists so it has always been exciting to see what the cover art will be, and to hear any of the incisive suggestions. I think separating four stories into two books was really insightful, and having the “Hitler’s Other Girlfriend” book stand alone made that story stronger. Joshua is a steady hand in midwifing the books, and is very reliable, asking all the right questions. Highly recommend Manhattan to anyone wanting to publish books; they know what they are doing.

My only quibble is in the actual printing of the books a couple of times has had some errors caused by the process, with several pages of squished together lines, and one book had two books back to back in one binding.

September 20, 2025
Rated 5 out of 5 stars

Manhattan Publishing House is the Best…

Manhattan Publishing House is the Best Place For Book Publishing services. Highly Recommended

February 28, 2024
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Reply from Manhattan Publishing House

Thank you so much for your kind recommendation! We're truly grateful for your support and are thrilled to know you had a positive experience with our publishing services. It’s always a pleasure helping authors bring their stories to life!

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