Mann Inc Reviews 

368
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Love the look and feel of these cool tribute pens in retro 51’s vintage metalsmith finish. Thanks to Mann for collaborating on an innovative new exclusive after their previous series of Spitfire, H... See more

Rated 5 out of 5 stars

I purchased Kaweco mechanical pencil and a tin box from them this month. I made a purchase on weekend and on Monday morning it was shipped. The delivery was super fast too. (Even though I'm living... See more

Rated 5 out of 5 stars

The service of Mann Inc. is exceptional. That is why I am a repeat customer and they are my preferred vendor for pens and accessories. If there are any delays or such like, they communicate well.... See more

Rated 5 out of 5 stars

One sign of a good business is how they behave when things go wrong. With my first order it turned out there was a stock error on the website and the pen I ordered wasn’t actually available with th... See more

Company details

  1. Stationery Store

Written by the company

Fast dispatch of top quality ink refills and pens at unbeatable value. We specialise in Retro 51, Kaweco and Schmidt.


Contact info

5.0

Excellent

TrustScore 5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(368)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They made a bad situation good by using personal service

A day after ordering I got a call from them to say that they were really sorry, but one of the items in my order was not available. It was only a small item and he said they had even taken the shelving out in the warehouse to see if it had fallen down the back as the inventory still showed '1' as being in stock. The guy was apologetic and offered me any other item in the range as a replacement, or a refund, whichever I preferred. Before ordering I had taken a long time to pick out the three items I wanted, so I knew what they had available. I was a bit miffed that my first choice wasn't there, but I knew there was a very similar alternative and opted for that. He said there would be no extra charge if the replacement was higher priced and that if i wasn't happy when i got it they would refund me. A couple of days later the order arrived, together with a handwritten postcard from the brand to thank me for my purchase and understanding. Most companies would just send some kind of automated message to say an item was out of stock. I have on occasion noticed a partial refund to my bank account and not even received an email, then had a part order arrive and that is the point at which you find out not everything you wanted was available. So the way Mann Inc dealt with it was perfect 10/10 - thank you Rick! ps, I was also happy to see that straight after the call when I checked their website to make sure I'd picked the right replacement, the tag I had originally ordered had already been removed from their page. I ALWAYS do this when a company tells me that something I ordered is not available/not available at the 'offer' price they were advertising, if when you log back on you find they are still advertising them for sale. It's just bad customer service, so it was good to see Mann Inc had the right idea. BTW, They sell Aviationtags at some of the best prices around!

January 9, 2021
Rated 5 out of 5 stars

Great pens and great service!

I love all of my new pens! It was amazing to get several Retro 51 pens that I had missed! What a great surprise to get Artist Proofs! The shipping was lightning fast too. Thanks for such wonderful service, Mann Inc.!

January 6, 2021
Rated 5 out of 5 stars

Great Shipping time!

I Was able to purchase a much coveted pen for my husband that was not sold in the states for my husband. I was worried that the pen may not make it in time for Christmas because I had only ordered it two weeks before Christmas, but knew that if it arrived after Christmas that I could give it to him asa birthday present the next week. Needless to say the pen arrived with plenty of time to spare and my husband loved it! Thank you for helping me make his Christmas!

January 4, 2021
Rated 5 out of 5 stars

Mann Inc is very reputable pen & stationery company…

Mann Inc is very reputable pen company with excellent customer service and a wide variety of pens and stationery supplies. Though I live in the US, I purchase from Mann's because of their attention to detail. I have always received my orders with each item carefully wrapped and packed to be sure nothing is damaged during its journey overseas. My orders arrive on time if not actually earlier than expected. I have reached out to customer service in the past and was pleasantly surprised when the owner responded to my inquiry and answered all of my questions. I highly recommend anyone looking to purchase a nice pen, pencil, fountain pen, and/or stationery supplies to give Mann Inc a try.

January 4, 2021
Rated 5 out of 5 stars

Fantastic service

Don’t normally do these things, but wanted to say what great service I got from Mann Inc. Product arrived in two days, which is very impressive in December! Product was exactly as described so very happy.

December 21, 2020
Rated 5 out of 5 stars

I purchased the Retro51 Lancaster...Twice!

I purchased the Retro51 Lancaster rollerball pen as a Christmas gift for my brother. Our father was a flight engineer with RAF 619 Squadron during WW2. We live in Canada, my brother in British Columbia and myself in Ontario.

The pen arrived from the UK in pretty good time via Royal Mail. It was well packaged. I cannot speak to the pen itself as the container it was packaged in was factory sealed in plastic and I did not want to disturb it, else wise I would have taken a sneaky peak! I will have to wait to hear from my brother a Christmas to find out more! As always, the Retro51 pen container is very cool!

My experience with the shop was great! I received a 10% discount code which I used to purchase a second Lancaster pen for my other brother. I used the the DHL courier due to short timing and was whacked with $30 in duties & brokerage which did not happen with the Royal & Canada Post. That is not an issue for Mann Inc., though! The pen arrived in a few days so will make it under the tree! Another 10% discount code included, so I will most likely purchase another Lancaster pen for myself! I just wish it was available as a fountain pen!

Great shop! Great service so far! I would definitely recommend shopping here. It’s a bit on the pricey side for me, but only due to the exchange rate between the British pound and the Canadian dollar - again, out of the control of the shop! The sentimental value of my purchases for my brothers in remembrance of our dad, and all those who served made it all worth it to me!

Thanks!

December 19, 2020
Rated 5 out of 5 stars

Exceptional Service

Mann, Inc offers a great selection at a great price. High demand items always seem to be in stock and ready to ship. They are above the rest when it comes to shipping items. I am overseas in the USA and items from Mann arrived before items that I ordered from a competitor that is only one state away. Not only are the items shipped faster, they are always well packaged! Thank you!

December 16, 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look