Manningham Housing Association Reviews 13

Mannigham is the most under rated housing association they do not care about they tenant or take kids as a priority they housing officer femi doesn't even know what day it is all he does yes yes horrible service all I want to say if something happened to me and my kids Mannigham are responsible i am at risk me and my kids have been racially attacked in the area with burglary 4 times Mannigham have dont nothing and brush things under the carpet

Hi all I want to tell you I appreciate your service on my energy problem and how sister Aisha hard work to help me jzk. Thanks for your help.
Ms Shather.

I rarely leave negative reviews, but the level of incompetence and disregard we have experienced from Manningham Housing Association in Bradford over the past 8–9 weeks has been completely unacceptable.

Our brand new kitchen, installed through their contractor Cromwell, developed a serious plumbing fault where turning on the washing machine caused water to backfill into the kitchen sink and sometimes flood back into the washing machine.

I reported the issue immediately, yet it took 3 weeks for anyone to attend, despite repeated calls chasing the repair. At one point I was even told the job wasn’t even on their system, which shows how poorly organised the repairs process is.

When a contractor finally attended, he misdiagnosed the problem as a drainage issue and carried out work outside before leaving. We specifically asked him to wait so we could test the washing machine before he left, but he refused and said the problem was fixed. Unsurprisingly, it was not fixed.

After further chasing, it took another week and a half for them to return. Only then was the problem correctly identified and resolved by venting the washing machine outside rather than into the sink. By this point it had taken over 6 weeks just to resolve the original issue.

This created huge difficulties for our household. We have a disabled person and a newborn baby, and living for weeks without a properly functioning sink and washing machine was extremely stressful and disruptive.

Unfortunately the situation did not end there.

Just two days later (7 March) the kitchen sink became completely blocked and started leaking underneath. I immediately sent photos and videos through the WhatsApp contact that Manningham themselves told me to use for reporting issues. The messages were read (blue ticks) but completely ignored.

For over two weeks, our family has been forced to manually empty the sink, which is unhygienic and unacceptable in any home.

On Friday 13th at 11:45am, I called again and was told someone from Cromwell would attend at 3pm that same day. Nobody came. No call. No explanation.

Today (16 March) I spoke to the repairs manager Monuahr, whose attitude was extremely dismissive and unhelpful. Instead of acknowledging the difficulties we have faced for nearly two months, he accused me of being “contradictory” simply because contractors had been sent out. Sending contractors repeatedly means nothing if the issue is still not resolved.

When I tried to explain how difficult it is to live without a working sink, I asked him if he had a sink in his own home so he could understand the situation. His response was simply “No, I don’t have a sink.” The tone was condescending and showed a complete lack of empathy.

After 8–9 weeks of ongoing issues, ignored messages, missed appointments, poor communication, and dismissive management, this experience has been extremely disappointing.

For an organisation responsible for maintaining people’s homes, the lack of urgency, accountability, and respect shown to tenants is shocking.

I sincerely hope this review encourages Manningham Housing Association to improve the way they handle repairs and communicate with tenants, because no family should be left dealing with these conditions for this long.

I rarely leave negative reviews, but the level of incompetence and disregard we have experienced from Manningham Housing Association in Bradford over the past 8–9 weeks has been completely unacceptable.

Our brand new kitchen, installed through their contractor Cromwell, developed a serious plumbing fault where turning on the washing machine caused water to backfill into the kitchen sink and sometimes flood back into the washing machine.

I reported the issue immediately, yet it took 3 weeks for anyone to attend, despite repeated calls chasing the repair. At one point I was even told the job wasn’t even on their system, which shows how poorly organised the repairs process is.

When a contractor finally attended, he misdiagnosed the problem as a drainage issue and carried out work outside before leaving. We specifically asked him to wait so we could test the washing machine before he left, but he refused and said the problem was fixed. Unsurprisingly, it was not fixed.

After further chasing, it took another week and a half for them to return. Only then was the problem correctly identified and resolved by venting the washing machine outside rather than into the sink. By this point it had taken over 6 weeks just to resolve the original issue.

This created huge difficulties for our household. We have a disabled person and a newborn baby, and living for weeks without a properly functioning sink and washing machine was extremely stressful and disruptive.

Unfortunately the situation did not end there.

Just two days later (7 March) the kitchen sink became completely blocked and started leaking underneath. I immediately sent photos and videos through the WhatsApp contact that Manningham themselves told me to use for reporting issues. The messages were read (blue ticks) but completely ignored.

For over two weeks, our family has been forced to manually empty the sink, which is unhygienic and unacceptable in any home.

On Friday 13th at 11:45am, I called again and was told someone from Cromwell would attend at 3pm that same day. Nobody came. No call. No explanation.

Today (16 March) I spoke to the repairs manager Monuahr, whose attitude was extremely dismissive and unhelpful. Instead of acknowledging the difficulties we have faced for nearly two months, he accused me of being “contradictory” simply because contractors had been sent out. Sending contractors repeatedly means nothing if the issue is still not resolved.

When I tried to explain how difficult it is to live without a working sink, I asked him if he had a sink in his own home so he could understand the situation. His response was simply “No, I don’t have a sink.” The tone was condescending and showed a complete lack of empathy.

After 8–9 weeks of ongoing issues, ignored messages, missed appointments, poor communication, and dismissive management, this experience has been extremely disappointing.

For an organisation responsible for maintaining people’s homes, the lack of urgency, accountability, and respect shown to tenants is shocking.

I sincerely hope this review encourages Manningham Housing Association to improve the way they handle repairs and communicate with tenants, because no family should be left dealing with these conditions for this long.

I have been a tenant of manningham housing for many years. They don’t know how to treat people with mental health as my mother is mentally ill she has problems with neighbours who have bought their house& do things to deliberately annoy my mother then complain to mha, thy issued a notice on my mother without getting her side of the story. I would never recommend mha. Thy need a lot of training how to treat people equal especially with mental health

Faisal khan has once again been outstanding with his help and knowledge. Much appreciated

Salima saved my Eid. I was having trouble with my kitchen sink. I rang Salima on Tuesday and spoke to her. Although I understand the procedures that need to take place (I have worked for a repairs team myself), I explained that I wasn't able to celebrate Eid due to the issue not being resolved. Salima spoke to the contractors and they came that day. They also understood that it was affecting my Eid and wanted to resolve the matter. Some times in certain situations a human touch is needed. I am very grateful to Salima and the fantastic contractors.

Hy Iam very happy with MHA, all the staff s very humble polite n helpful,especially Income team s MR FAISAL has been very honest,hardworking , very responsible n helpful.I met him 10 FEB, 2023 related about my rent. He brief me in details n sort out my problem Iam very thankful all the staff of MHA n especially MR FAISAL s

I have been with Manningham housing since 2008 and I have never been let down. Today is just another example of exemplary service by Yousuf Nawaz. Thank you so much for your efficient and speedy support in dealing with my request. A very happy customer Ms Khan. Thanks Yousuf.

I live in my own house with a really big garden that is next to a manningham housing estate, a row of 7 houses to be precise, and 3 of these households of tennents from manningham housing just constantly fly tip their rubbish on to my property, always swearing and hurling abusive language at me and my partner, and I have almost 10 years of complaints about this, and manningham housing have literally done nothing, and I have a email message from manningham housing wanting to know if I need psychological help.