The picture in the Ad did not match the product displayed i.e. the picture was for a lighter weight aluminium snare stand. When I queried this in an email a refund was offered and the picture in the Ad was changed. I had asked for the product in the Ad to be suppled but was told that this would not be possible. I then noticed that in the updated Ad, that the product picture is still wrong i.e. a more expensive product is featured. As a courtesy, I provided information of the mistake in an email but never received a response. This correspondence was a number of weeks ago.