MANUAL Reviews 11,636

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,836 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting the helpful and competent staff. Many appreciate the exceptional customer service, noting the team's responsiveness, support, and clear communication throughout their journey. People also report a positive user experience, finding the processes easy to follow and well-monitored. However, some customers have expressed dissatisfaction with the product, citing a lack of significant results or experiencing side effects. A few people also mentioned slow response times from customer service and difficulties in getting appointments with doctors.

What people talk about most

Service

People report positive experiences with the service. Many consumers praise the great value, professional... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent support,... See more

Product

Consumers find product to be ambiguous, with many reporting positive outcomes like new hair growth, improved... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is a very thorough process, Manual make sure throughout the process that I am well and looked after. I have been on Testoterone now for a few months and my sleep, labido and focus has improved. Its... See more

Rated 5 out of 5 stars

I initially bought a six month plan of the "All in one" capsules (for hair loss), despite being sceptical that I would see any results. After taking these, I felt that I was seeing signs of improvemen... See more

Rated 5 out of 5 stars

I really appreciated the professionalism and customer service from this company. The team was kind, responsive, and helpful throughout the process. While I did notice some minor improvements in hair t... See more

Rated 5 out of 5 stars

They are very good, clear pricing and no added extras. I’ve found the service good, the comprehensive regular blood tests don’t just show the status of the prescribed treatment but also other healt... See more


Company details

  1. Online Prescription Medication Vendor
  2. Online Pharmacy
  3. Pharmacy
  4. Vitamin and Supplements Store

About MANUAL

Written by the company

MANUAL

Man, this feels good

At MANUAL we’re challenging the outdated notion that real men shrug their shoulders and carry on when it comes to their healthcare.

By empowering men with all the information and choices they need to proactively own their wellbeing, we can turn a corner.

We’re here to be your own personal manual. A guide to owning your health and happiness. Giving you all the tools you need to be good to you.

Hair Loss

Erectile Dysfunction

Weight Loss


MANUAL

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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Rated 1 out of 5 stars

SCAMMERS!! DO NOT BUY!!

SCAMMERS!!! They have such poor custoemr service - you won’t even get reminded that you are about to be charged for your subscription AND THEN WHEN YOU CONTACT THEM 1 MINUTE AFTER BEING CHARGED THEY SAY OH UR PRODUCT IS ALREADY DISPATCHED!!!!

March 10, 2026
Unprompted review
MANUAL logo

Reply from MANUAL

Hello Shaz,

Thank you for your review and feedback.
All of our treatments are offered on a subscription basis and can be cancelled before the order is approved by a clinician. Once the order is generated it cannot be cancelled. Please share your details with us and we will review what happened.

Best,
MANUAL

Rated 5 out of 5 stars

Every man should get the levels tested

They are very good, clear pricing and no added extras. I’ve found the service good, the comprehensive regular blood tests don’t just show the status of the prescribed treatment but also other health markers which is useful .

Only complaint is that customer services can be slow to reply and getting an appointment with the doctor can have a longish wait

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a testosterone test kit

I ordered a testosterone test kit and it comes with a finger prick method and expects to fill a vile with blood. Terrible process. Then when I complained I was told to pay even more for a venous blood test. I am really disappointed and have written off my money and stopped wasting my time on such a ridiculous process.

January 2, 2026
Unprompted review
MANUAL logo

Reply from MANUAL

I’m very sorry to hear about your experience and completely understand how frustrating the finger-prick test can be, especially when it doesn’t go smoothly.

I’ve reached out to provide you with the best next steps to support you in completing the test and look forward to hearing from you.

Amy I Patient Experience Team.

Rated 5 out of 5 stars

Fantastic service

The prices are very competitive, they have fantastic after sales support and all the advice you need online.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Juts did the onboarding with Manual very good

Juts did the onboarding with Manual. So far very impressed . I signed up for the second blood test in the Monday - had my results by the Wednesday - chatted to a an excellent doctor in a 30 minute video call on Thursday and had the treatment and supplies arrive on the Saturday !
Will let you know how it went but a great start !

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Kate Jones was really helpful during…

Kate Jones was really helpful during our phone call, she was really honest and straight to the point, which is something I look for when talking about my health as everyone probably does, would strongly encourage others to use this service and I hope Kate handles any further enquiries of mine for future treatments.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Manual have been outstanding

Manual have been outstanding from the start, even offering a free enhanced blood test as my old test ran out of date by one month, whilst I was waiting for hcg to come back in stock. Brilliant !

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Very Pleased

Great products, does exactly what it says on the tin, my hair is getting thicker and stronger. Overall really pleased with my experience with manual

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

As a chef I’m on my feet all day and I…

As a chef I’m on my feet all day and I train in the gym as well, so my body takes a bit of a beating. I originally went to Manual looking for help with recovery, energy and overall health, and the whole process has been spot on.

The team were really professional and easy to talk to. They actually take the time to understand your lifestyle and what you’re trying to achieve rather than just giving you a generic plan. Since starting treatment my energy levels, recovery in the gym and overall wellbeing have noticeably improved.

For anyone who trains hard, works long hours or just wants to feel like themselves again, I’d definitely recommend Manual. Proper knowledgeable team and a really good service from start to finish.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nice app/website

Nice app/website - good order process and fast delivery! Happy with that side…now I hope it works to recover some of my hair loss!

March 5, 2026

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