It is a very thorough process, Manual make sure throughout the process that I am well and looked after. I have been on Testoterone now for a few months and my sleep, labido and focus has improved. Its... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I initially bought a six month plan of the "All in one" capsules (for hair loss), despite being sceptical that I would see any results. After taking these, I felt that I was seeing signs of improvemen... See more
I really appreciated the professionalism and customer service from this company. The team was kind, responsive, and helpful throughout the process. While I did notice some minor improvements in hair t... See more
They are very good, clear pricing and no added extras. I’ve found the service good, the comprehensive regular blood tests don’t just show the status of the prescribed treatment but also other healt... See more
Company details
About MANUAL
Written by the company
Man, this feels good
By empowering men with all the information and choices they need to proactively own their wellbeing, we can turn a corner.
We’re here to be your own personal manual. A guide to owning your health and happiness. Giving you all the tools you need to be good to you.
Contact info
9 Appold Street, EC2A 2AP, London, United Kingdom
- help@manual.co
- manual.co
4.3
Excellent
12K reviews
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People also looked at
Treatment does not work it’s a scam and…
Treatment does not work it’s a scam and then cancelled my subscription and then took more money out of my account today and didn’t email me to let me know
March 20, 2026
Unprompted review
Reply from MANUAL
Hello Sam,
Thank you for your review and feedback. We are sorry to hear the treatment has not been effective. We have a team of clinicians that you should be bale to talk to and discuss your plan. You can Call 020 4538 8411 and press Option 3 to speak with a clinician. An order can be cancelled before it is generated in our system via your account. A member of the team will reach out to you once you share your details with us.
Best,
MANUAL
Royal mail dropped off my order at…
Royal mail dropped off my order at local shop as I wasn’t in . Then it either got lost or stolen phoned up manual told them situation and got another order shipped out that same day
March 19, 2026
I saw the add on the London tube a few…
I saw the add on the London tube a few times and thought it was a scam or similar. I contacted and had the initial blood test. That didn't work properly so they refunded the money. I had the next couple of blood tests and at my Doctor's consultation I found out so much I did not know and things I sort of knew. Consultation left nothing unclear, doctor was professional and courteous. Got the advice I was looking for and now about to start the TRT. Nothing but clear concise information and follow up. Can't wait to progress on my new journey knowing I have a support team on call to assist.
March 18, 2026
Unprompted review
Really helpful and knowledgeable staff
Really helpful and knowledgeable staff, action is taken quickly and advise is sound.
March 18, 2026
Unprompted review
I didn't attend as was not given any…
I didn't attend as was not given any notification
March 18, 2026
Unprompted review
Reply from MANUAL
I’m sorry to hear about your experience and understand how frustrating it must have been not to receive a notification.
I’ve looked into this and have now contacted you with further details and the next steps.
I apologise again for any inconvenience caused and appreciate your understanding.
Amy I Patient Experience Team.
Product doesn’t work
Product doesn’t work. No change to the thickness of my hair or my hairline.
June 23, 2025
Reply from MANUAL
Hello there,
Thank you for taking the time to share your experience. We’re sorry to hear you haven’t seen the results you were hoping for. We completely understand how frustrating that can be.
With hair loss treatments, consistency is key. The aim is to help stabilise hair loss and, where possible, encourage regrowth, but this can vary from person to person. Some may notice early changes within 3–6 months, while more significant results often take 12 months or longer.
We’d really like to look into this for you. A member of our team will be reaching out shortly to see how we can best support you.
Best,
MANUAL
Arrived Quickly with help guide in…
Arrived Quickly with help guide in paper format and WhatsApp
March 18, 2026
Feeling now how your Doctors told me…
Feeling now how your Doctors told me how I would feel ! 5 star 💪🏻
March 18, 2026
Unprompted review
Great service excellent company really…
Great service excellent company really responsive and provide guidance during every step
March 17, 2026
Unprompted review
Really clear and informative website
Really clear and informative website. Delivered within two days. Personable feel to communication. Great!
March 18, 2026
Very professional and informative…
Very professional and informative discussions with team,. Put my mind at ease regarding treatment and potential side effects/impacts
March 16, 2026
Unprompted review
Simple and straightforward
March 17, 2026
Unprompted review
Nasty company, no results
1. I had and still have major hesitations into this company and its products when you barely need to give any info for them to recommend something, they don’t ask for ID or an in person assessment, and the spray I used isn’t even officially approved for hair loss.
2. Neither the pills nor the spray worked for me. I was told the usual stuff of needing to wait because shedding happens first etc, but after several months it became apparent this was just an excuse to give me false hope.
3. I was sent another box after stopping treatment months ago and requested a refund because it’s £200 and I won’t be using it. They didn’t give any refund and stated this was because prescribed medication can’t be returned. That argument is nonsense in this case because most of the treatments (pills, dosage etc) are exactly the same for most people. Also, there may have been some sympathy given I didn’t want to use due to uncertainty around side effects, but no gesture or any sort was offered. They send a lot of marketing stuff and this obviously got lost in a reminder email which arrived in my spam folder (I also note that they didn’t send a reminder via WhatsApp where I am more likely to see it and be able to cancel in time).
If you want to try this sort of treatment, there plenty of other companies offering the same thing.
March 5, 2026
Unprompted review
Reply from MANUAL
Hello Anon,
Thank you for your review and feedback, we do have mechanisms in place to check the information customers provide when placing an order. We are a remote service and we do not provide face to face assessments.
We're sorry to hear the treatment didn't meet your expectations and results do take time although each journey is unique.
We do have a team of clinicians that would be happy to support you simply call 020 4538 8411 and press Option 3 to speak with a clinician.
Please share your details with us and a member of the team will reach out to you to discuss your experience further.
Best,
MANUAL
Really informative and easy to…
Really informative and easy to understand.
March 16, 2026
Unprompted review
Helpful customer service
I had an issue cancelling my subscription, but I received very helpful assistance from Christoforos who solved my problem very quickly. Thanks for the assistance.
March 16, 2026
Unprompted review
Reply from MANUAL
Hello Pit,
Thank you for your review and feedback.
All of our treatments are offered on a subscription basis that you can manage from your account and the transaction would appear from the same merchant account. A member of the team will reach out to discuss this further.
Best,
MANUAL
Great information given in a friendly…
Great information given in a friendly and informative way. Easy to understand and great responses to the questions given!
March 16, 2026
Unprompted review
Very informative and friendly…
Very informative and friendly throughout the webinar.
March 16, 2026
Unprompted review
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