Man With Van Can... Reviews 

242
•
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

Absolute joke. Doesn't deserve a one star but no choice!! On the phone for 30 mins and got life history and job offer driving for £150 a day cash in hand. Told me all the gory details of his mo... See more

Rated 1 out of 5 stars

Worst company in Hull for Removals. Literally takes deposits, keeps contact during booking stage, to then leave my family stood outside all day without acknowledgement. Had to fork out £700 for a last... See more

Rated 5 out of 5 stars

What a great removal company - Man With Van Can - Removals Hull 😀 From chatting with the very friendly Harvey getting my quote to the day of moving with such lovely, kind, friendly guys (Harvey an... See more

Company replied

Rated 5 out of 5 stars

Have now used them twice, for a short move within Beverley and a longer shift from North Yorkshire. Neil and Charlie arrived on time both times (despite appalling weather the second trip) and complete... See more

Company details

  1. Moving Company
  2. also in
  3. Courier and Delivery Service
  4. Self-Storage Facility
  5. Shipping Company
  6. Storage Facility

Written by the company

Hull and East Yorkshire’s Premier Removals Company. Specialists in House Removals, National Moves & Contract Work. As well as moving houses, we offer commercial services such as delivery work and office removals. We boast over 30 years of industry experience. Try us for yourself.


Contact info

3.5

Average

TrustScore 3.5 out of 5

242 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(242)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Gave me a cost promptly, picked up exactly as promised and delivered exactly as promised - great service would highly recommend

September 29, 2021
Unprompted review
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Reply from Man With Van Can...

Thank you Michelle for your kind words. We try and help as much as possible and believe me the reviews are the reason to help make it all worth while kind Regards ManwithvancanLtd

Rated 1 out of 5 stars

Personally I would avoid this company

The only reason this company got 1 star is I couldn’t put minis.
I got an email from Trustpilot 4th Oct 21 , letting me know that they have now marked my review as verified as o sent them information they said they needed including the text messages that are further down this genuine review.
Honestly where do i begin. The whole experience with this company was the worst I’ve ever experienced. From being late, to hearing them bad mouthing customers from the previous day. To damaging furniture and voicing there opinions openly about people who arnt straight. To making not nice comments about where I was moving to. Got a phone call about an hour after to ask how my experience was so I was honest and said not only would I not use this firm again but I wouldn’t recommend to anyone either. I then received numerous phone calls and text messages that I ended up dismissing as the last thing I then needed was to be speaking to several different people who worked for this company including one who had done this removal which I felt was very unprofessional on so many different levels. By this point all I wanted to do was focus on getting settled in after a long very stressful day. Which is ironic as the whole reason I’d used this company was to try and make this move as easy and stress free as possible. Originally I had considered hiring my own van and moving everything with help from friends and family and it turns out that is exactly what I should of done.
Since posting my review you have updated your reply 3 times. It was 10 days after I moved when I posted my review and was unaware there was a time limit. I originally put my review on your Facebook page but that seems to have been removed. You was paid in full as your staff were trying to badger my daughter into paying them in cash although I had been led to believe I was to pay the remaining via a bank transfer the same as how the deposit had been paid. When you rang to ask how the move had gone I did mention the issues id had. Then was put on loud speaker and asked to repeat what I had heard your staff saying about customers from the previous day. They were having a go as they had had £20 taken off there previous days wages. As I pointed out at the time how would I know this unless I had heard them to which you agreed with me. And the comment that was made was to do with how busy the traffic was coming into Liverpool that day. One of your staff told us (my daughter and I) it was something to do with Queer pride thing going on. I actually said at the time I dont really think you should be saying things like that. I’m not gay I’m heterosexual. It’s offensive to make comments like that when your work means you interact with customers. Surely it’s common practice to keep your opinions to yourself and I’m fairly sure it’s slander saying I’m gay.
I’ve still got the text messages that you sent to my phone.
Sat 18th Sept 16:52pm Please let me know what the guys have said etc and then I will sort it out thanks.
Sat 18th Sept 17:03pm I’ve sacked the 2 lads that where calling and mouthing off. I wasn’t there so can’t understand this. I hope they called you and apologised for it all. Jenny Bloom owner of the company.
Sat 18th Sept 19:32pm. I’m very sorry about what happened. This is Jenny Bloom I took the company over from Jamie when he became ill a few years ago he booked the work in and helps as he cannot work anymore. I was listening when I heard what had been said and I have had to take action and relieve the 2 men of their job as I won’t tolerate it. If you would like to call me directly on 01964 5****4. As I’ve already stated I was already stressed enough so after answering the first 2 calls decided not to reply. Nobody from your company said anything about anything being put through your insurance to me. And have at no point offered me any kind of refund which you could of done easily via bank transfer the same as how I paid you. Saying i gave a tip it just ludicrous. I paid the full amount as the 2 guys in my new home made it clear they weren’t leaving until I’d paid the full amount. I genuinely didnt realise some of my furniture was damaged straight away as I was more focused on settling my cats in and bringing everything in from my vehicle. You didn’t have any of my boxes in your van as I only got you to bring my big furniture items ie bed, wardrobe, chest of drawers, fridge/freezer, washer etc. At the end of the day I put an honest review about my experience saying I wouldnt use your firm again and wouldn’t recommend you to anyone else which i will be standing by. I purposely didn’t go into to much detail as I was being polite. But the fact that you keep changing your reply review I feel it would be better for me to outline things in more detail.
Surely the purpose of customers being able to write review’s is for company’s to find out areas that need looking at and improving if necessary.

September 28, 2021
Unprompted review
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Reply from Man With Van Can...

Hi Joanne. First of all thank you for your review. And we apologise that this is how you feel about the service. I have liased with my staff, and given them the feedback however we do disagree on a lot of the points you made. We have tried to mediate the issue, but it seems there’s no resolution with how you are responding and sadly seems we cannot meet on mutual grounds. We are happy to discuss this further should you want to 01964 501964. However we cannot accept this review as a true account. We feel our previous reviews and accreditation’s prove this. However we are always happy to listen to feedback and learn how we can improve. After thorough investigation with our complaints procedure we find our staff had no wrongdoing. Regards.

EDIT: We have reviewed the replies and unfortunately still stand by our account as we cannot see any wrong doing after ending investigation via our company policy. We’re truly sorry you felt this way, however a lot of this is fabricated/exaggeration and unfortunately we don’t seem like we’ll come to a meeting of the minds on this matter. We let our 98% 5 Star reputation speak for itself. We do however hope you settle into your house and apologise that our service didn’t meet your expectations. Kindest Regards, Jenny Bloom.

Rated 5 out of 5 stars

Very impressed

They gave a very competitive quote to pick up furniture from another town and bring to our home. We were kept informed on the progress and the men skilfully manoeuvred it into the house and put where we wanted it. The men were cheerful which always helps! Very impressed and would highly recommend! (Ps many thanks to them!)

September 25, 2021
Unprompted review
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Reply from Man With Van Can...

It’s a very nice review Thankyou I’m glad that the men did a good service kindest regards ManwithvancanLtd

Rated 5 out of 5 stars

I used man with a van for my house…

I used man with a van for my house removal to my new house, had a slight issue but they 100% sorted it out for me. I really appreciate there cooperation in dealing with the matter. Would highly recommend them all for removals.

September 22, 2021
Unprompted review
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Reply from Man With Van Can...

As with the client above there was a slight issue. So we are not perfect no one is but we made sure that what was done was rectified and resolved with no bad feeling. A lovely girl and the issue was sorted and everyone was happy. We are not super human we are humans mistakes happen,it’s how one goes about resolving the issue. Kind regards manwithvancan if ever needed just give us a call. Best of luck for your future ManwithvancanLtd

Rated 5 out of 5 stars

I had to move home recently as a…

I had to move home recently as a partially sighted person and had great assistance from this company. Not only were they helpful with moving but they made sure that everything got to the destination safely. I can't rate them any higher amazing!

September 17, 2021
Unprompted review
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Reply from Man With Van Can...

Thankyou for your kind review. A pleasure to have been of service kind regards manwithvancan,Please don’t hesitate to call us again if needed Man With Van Can Ltd.

Rated 5 out of 5 stars

Absolutely sorted me out

Absolutely sorted me out. Best removal business I've ever used, couldn't have asked for more. Don't hesitate to use him.

September 15, 2021
Unprompted review
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Reply from Man With Van Can...

Manwithvancan Removals our aim is to keep clients as stress free as possible. Many thanks Man With Van Can Ltd

Rated 5 out of 5 stars

Great service

Great service, very friendly, job done very quickly but I also had expensive items which they took good care of. Would highly recommend!

September 14, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure as always. Manwithvancan Removals Hull strive for excellence,please contact us again if we can be of assistance kind regards Man With Van Can Ltd.

Rated 5 out of 5 stars

Would recommend

They did a great job and have very friendly service

September 3, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure Joe. Thankyou for your review it means the job has been done correctly. Kindest regards Man With Van Can Ltd

Rated 5 out of 5 stars

Great service from the team at Man With…

Great service from the team at Man With Van Can Ltd.

Was quick to take my call along with getting the booking sorted there and then.

Very happy with the service, will definitely be using again.

September 2, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure as always ManwithvancanLtd Thankyou for your kind review our aim is to keep the client happy many thanks

Rated 5 out of 5 stars

Good service!

August 26, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure ManwithvancanLtd we strive to keep clients happy and a review is a good indication a job has been done to the highest standard. Kind regards Man With Van Can Ltd.

Rated 5 out of 5 stars

Really recommend

Manwithvancan moved us recently and it was straightforward and the work done by the team was really commendable. I’m very appreciative. At the end when I handed over payment they checked with boss about amount as I had mistakenly overpaid. Again I’m grateful for the honesty shown here. I bought boxes also from Manwithvancan and they were delivered very promptly after I’d made the phone call. Thanks so much. The work of removal men is surely very valuable and skilled.

August 24, 2021
Unprompted review
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Reply from Man With Van Can...

As always the pleasure was all ours. Fantastic clients to work for and the review is much appreciated. We aim to please and help as much as possible. The value of the client is often far greater than the price of the job kind Regards ManwithvancanLtd

Rated 5 out of 5 stars

Van man

Very good lads great customer service very reliable and polite highly recomend the company

August 21, 2021
Unprompted review
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Reply from Man With Van Can...

Many thanks for using manwithvancan we aim to offer the best service at affordable prices. Please if needed again give us a call and we will help kind regards ManwithvancanLtd

Rated 5 out of 5 stars

Punctual and efficient

Punctual and efficient. Two friendly and hardworking young men who took great care of my belongings and transported them smoothly. Thank you.

August 19, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure as always manwithvancan. Client satisfaction is what we aim for. Glad to be of service kind regards ManwithvancanLtd

Rated 5 out of 5 stars

I have used these guys before

I have used these guys before, they are on time, take care with items being removed, really nice guys, very helpful. I have no hesitation in recommending these guys, I will be using these again, no problem, 100% trustworthy

August 16, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure as always manwithvancan. Please don’t hesitate if we can help you in the future for anything. As a repeat customer it’s great satisfaction that you come back time and time again. Many thanks ManwithvancanLtd

Rated 5 out of 5 stars

I have used this company once before…

I have used this company once before and they remain excellent. Punctual, respectful of property and the items being moved. Polite and by far the most competitive quote I got. Great communication from Paul. Excellent company highly recommended.

August 15, 2021
Unprompted review
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Reply from Man With Van Can...

Many thanks for your review we strive to make the client as happy and we appreciate your review it means a lot to know we have another satisfied client. Kind regards ManwithvancanLtd

Rated 5 out of 5 stars

I would highly recommend Man with a Van…

I would highly recommend Man with a Van can for moving house.  Special thanks to removal guys Harvey and Aaron, very polite, respectful and professional throughout. Great value for money too!!! Would definitely recommend.
Thank you.

August 13, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure as always manwithvancan please call if you ever need help again kind regards Man With Van Can Ltd

Rated 5 out of 5 stars

Would definitely recommend these guys…

Would definitely recommend these guys everything was very easy and straight forward to book at a affordable price aswel guys was very helpful and turned up on time and was easy to talk to. The items I had delivered in the back of the van was very secure so no way of been damaged in transport will definitely be using again when I need something delivered, thankyou very much for all your help today

August 6, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure manwithvancan. We strive to give satisfaction to our clients. Glad to be of service ManwithvancanLtd

Rated 5 out of 5 stars

Highly recommend these guys

Highly recommend these guys! Messaged them very late and they were here the next day! Very friendly and good price, they called me with times and arrived when they said they would. First class service. Thank you

July 24, 2021
Unprompted review
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Reply from Man With Van Can...

Our aim is to help clients. Sometimes jobs need doing last minute and we will help kind regards manwithvancan

Rated 5 out of 5 stars

Helped my grandparents move from Hull to Norfolk

I needed to get my grandparents moved from Hull to near us in Norfolk. After a quick google search we came across Man With Van Can. They were fantastically polite, professional and particularly accommodating to my elderly grandparents which was very reassuring seen as we couldn’t be there to help out. We would absolutely recommend Man With Van Can to anybody.

July 16, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure as always please call if you need our help again. As with all clients a 20% discount off for future work. Kind regards manwithvancan

Rated 5 out of 5 stars

Excellent service was provided.

Excellent service was provided.
10 out of 10 for me.
The lads were very polite and very helpful, and extra care full with my property.

July 15, 2021
Unprompted review
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Reply from Man With Van Can...

Our pleasure as always please don’t hesitate if we can help in the future kind regards manwithvancan

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