Maple and Mangoes terrible experience
I ordered from Maple and Mangoes, items they claimed to be in stock, indicating items ship within 24 to 48 hours after ordering. Several days passed, my credit card long charged and the transaction posted, but no tracking information. I go back to the email their system sent me..AFTER I ordered, and noticed they say they're gone for a month and won't be fulfilling orders at all. I immediately wrote, demanding a refund, informing them I have no intention of providing them an interest free loan while they sit on my money, my items and are on vacation. They're for a birthday for crying out loud. I did not see any indication of this at all before ordering, and who in their right mind would expect a company to take orders under these circumstances? Their reply was to refuse any help telling me to wait until they're back, not even acknowledge my refund request, and could care less about my anger and frustration. Absolutely unacceptable, and underhanded. I filed a chargeback case with my credit card company, opened a better business bureau case and will let everyone I can know about the non-service I received. Just a putrid experience.
***update May 8*** I received an email telling me they're cancelling my order, but keeping 15% of my money...when they're unable to fulfill it, because they're on vacation for a month. You CANNOT make this up. THIS is who you are dealing with if you choose to purchase from these entitled lunatics. Obviously I'll get all of my money back via the chargeback as the credit card company says this goes against VISA'S terms of service with any merchant. But the trouble is absurd. Avoid this merchant at all costs.
May 1, 2025
Unprompted review