Settee came, looked great at first. Then after one month of just a child sitting on the corner section the seat began to sink. There are sections of the material pulling away from the foam and frame.... See more
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Great sofa, great price, very attentive staff always polite and informative when ive rang to ask questions regarding delivery etc... Also the delivery men...nearly 5 hours drive and they helped my... See more
Company replied
Love my new sofa! Delivered fast and delivery drivers assembled and placed sofa where I wanted it! Kept in contact with delivery status! Would recommend them to anyone be my 1st stop always for new fu... See more
Company replied
The customer service over the phone was amazing. They answered all my questions and gave me so much information. The customer service of the delivery drivers were absolutely terrible. An hour late, ru... See more
Company replied
Company details
Written by the company
We're a well established furniture store born from the vision of being the place to shop to meet all your furniture needs. We pride ourselves on supplying hand picked, quality products, ensuring that all our customers receive only the best furniture available. Our customer service team are available from 9am through to 10pm so there is always someone happy to help, day or night. Our 2 man delivery teams take care of all the heavy lifting, 5 days a week. Our vast warehouse full of stock means you wont be left waiting months for your sofa to arrive.
Contact info
Maple Centre, Unit 9 Bull Lane, , WS10 8ST, Wednesbury, United Kingdom
- 0121 505 6380
- info@maplefurniture.co.uk
- maplefurniture.co.uk
3.2
Average
289 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Maple Furniture
HI Cealey,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Really pleased with our purchase said…
Really pleased with our purchase said 3-4 weeks delivery but was delivered in 2 days really happy with the sofa and it’s good quality for the price
March 29, 2021
Reply from Maple Furniture
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Brilliant quality sofa and chair for a…
Brilliant quality sofa and chair for a great price! Delivery guys even put the legs on and got it all set up for me 👍🏻
March 28, 2021
Reply from Maple Furniture
Hi Sophie,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Excellent price for the quality
Excellent price for the quality, nice 2 seat sofa well made and delivered exactly as promised without issues so very happy.
March 28, 2021
Reply from Maple Furniture
Hi Alexander,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the review
The Maple Furniture Team
Amazing quality
Amazing quality, love my new sofa and chair, delivery was quick and the men were nice, the people who I’ve spoken to at maple furniture were helpful and professional xx
March 28, 2021
Reply from Maple Furniture
Hi Cher,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Very helpful and nice and comfy sofa
March 28, 2021
Reply from Maple Furniture
Hi Zoe,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Great value for money
Great value for money, arrived quickly. Small stiching problem and they sent out a repair man next day. Super service
March 28, 2021
Reply from Maple Furniture
Hi Victoria,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Reply from Maple Furniture
Hi Robin,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Delivery driver/installation people let you down.
The sofa is lovely and the person that dealt with my order was fantastic and very helpful, the delivery on the other hand wasn't great. The installation wasn't great either, they couldn't get the sofa together properly mainly because they couldn't really be bothered, and actually wanted to leave without connecting the sofa properly, after I said no im not happy then continued with the installation push the sofa to the location I had asked and left, later that evening when I sat on the sofa properly it dipped I wasn't happy at all, had to get a friend to come and help me out the pieces together myself. That was my only issue and it has not put me off using this company in the future
March 28, 2021
Reply from Maple Furniture
Hi Leigh,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the review. We are sorry the delivery wasn't up to our usual standard, our drivers have been spoken to regarding future deliveries, we are glad it hasn't put you off ordering from us in the future,
The Maple Furniture Team
Delivered me wrong colour sofas what I…
Delivered me wrong colour sofas what I didn't even ordered. Emailed straight away but not given any answer. As I have been using already, if I get any lam sam money back would be happy.
Name: Shaheen Sorwer
Address: 12 Burnham Crescent , Dartford, DA1 5BA.
Phone: 07946 110612
Invoice Date: 05. 08. 2020
Order # 9000049
Many thanks for asking for reviews and opportunities to raise the issue.
March 28, 2021
Reply from Maple Furniture
Hi Shaheen,
Thank you for you review. Unfortunately, we cannot find any correspondence from yourself reporting this issue last August, unless you have any copies, we would be unable to investigate this, as any issues need to be reported and dealt as soon as possible after delivery.
The Maple Furniture Team
Reply from Maple Furniture
Hi Alison,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Delivered in good time so happy with my…
Delivered in good time so happy with my sofa it is amazing
March 28, 2021
Reply from Maple Furniture
Hi Emine,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Reply from Maple Furniture
Hi Sarah,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Reply from Maple Furniture
Hi Karen,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
The furniture is stunning very comfortable
The furniture is stunning very comfy and the support I need for my back as I’m waiting for my 4th operation! Friendly staff and helpful! The only thing I’d like is for the delivery drivers to take the packaging from the two big sofas!
Reply back to maple furniture about you saying the packaging has to stay incase of needing to be returned! The only problem there all the packaging is ripped into pieces to get the sofas out of the packaging! It’s not a major issue or anything it would just be a nice option to have considering there is no way of re packing it in the same packaging due to being ripped off! Kind regards Kayleigh
March 28, 2021
Reply from Maple Furniture
Hi Kayleigh,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the review. We have to leave the packaging with you in case you need to return you product for any reason I'm afraid.
The Maple Furniture Team
My sofa is absolutely lovely.
March 26, 2021
Reply from Maple Furniture
Hi Wendy,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Just so easy to set up
March 25, 2021
Reply from Maple Furniture
Hi Michael,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Love my new sofa
over the moon with my new sofa its absolutely beautiful & only took a week to arrive from the day I ordered it, thank you
March 25, 2021
Reply from Maple Furniture
Hi Kym,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
Brilliant no problems at all plus…
Brilliant no problems at all plus delivery was on time
March 25, 2021
Reply from Maple Furniture
Hi Salina,
Thank you for choosing Maple Furniture for your sofa needs.
Glad you like the sofa and we hope it brings you many years of comfort.
Thanks for the 5* review
The Maple Furniture Team
The furniture is beautiful but delivery terrible
The furniture is beautiful. Can’t fault the before customer service but the problem was delivery. They managed after half hour to get it in front door but would not help to get it in the living room for me. I am single mother in my own. I had to ask and phone round for help as I couldn’t get through the hall to even get to the toilet or leave for next day. They were impolite and didn’t care.
March 25, 2021
Reply from Maple Furniture
Hi Lyn,
Thanks for the review. Sorry you had a problem with your delivery. We have now changed the courier company that we use so it shouldn't happen any more. Please accept our apologies.
The Maple Furniture Team
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