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Maple Parking  Reviews 18,646

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 4,802 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and pleasant staff, efficient booking process, and convenient locations. Many appreciate the smooth user experience, noting quick transfers and cars ready upon return, often mentioning the benefit of being outside ULEZ zones. However, some customers reported issues with shuttle bus frequency, particularly late at night, and occasional difficulties with directions to the car park. A small number of people also mentioned concerns about their car keys being kept and, in one severe instance, experienced extremely unhelpful staff, difficulties in obtaining information about vehicle location, and a lack of professionalism during a challenging situation involving a flooded compound.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the quick, simple, and efficient... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

Location

Reviewers highlight positive aspects of location. Many customers appreciate the convenience of parking close... See more

Booking process

Customers consistently note positive experiences with the booking process. Reviewers frequently describe it... See more

User experience

Users describe positive interactions with user experience. Many customers found the service easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Perfect from start to finish. We had a very early morning departure and a late evening return. Clear instructions where to drop the car with staff at their desk. Collection wait time was minimal... See more

Company replied

Rated 5 out of 5 stars

Great service as usual. 5 minute wait for bus to terminal when dropping car off and 2 minute wait on return. Maybe a bit of luck involved but not going to knock it! Staff pleasant and helpful. Excelle... See more

Company replied

Rated 5 out of 5 stars

Switched to Maple for regular airport parking last year. Have always been satisfied. All staff polite, never had long to wait - and just tried the T5 offsite parking which worked well and not much l... See more

Company replied

Rated 5 out of 5 stars

Upon arriving at Maple parking we recieved the warmest of greetings. The lady at reception and the bus drivers were so friendly. We had to come back to get a bag that we had left in the car and the st... See more

Company replied


Company details

  1. Parking Lot
  2. Airport Shuttle Service
  3. International Airport
  4. Valet Parking Service

Written by the company

Trusted UK Airport Parking Services At Maple Parking, we specialise in providing safe, reliable, and affordable airport parking services across the UK. With over 33 years of experience in the industry, we are one of the UK’s leading airport parking providers, serving millions of satisfied travellers at major UK airports including Heathrow, Gatwick, Stansted, Birmingham, Luton & Manchester. We offer a choice of airport parking options ideal for every traveller — from Meet and Greet to Park and Ride services. Our popular Meet and Greet airport parking is designed for convenience and peace of mind, allowing customers to drive straight to the terminal where a fully insured driver will collect their vehicle and park it securely in one of our approved car parks. All of our car parks are secure, monitored 24/7, and operated by a professional team committed to providing exceptional service. Whether you’re travelling for business or leisure, Maple Parking offers competitive prices, easy online booking, and excellent customer service. With thousands of verified reviews and a loyal customer base, we’ve built a strong reputation for trusted and efficient airport parking solutions. Visit www.mapleparking.co.uk to compare prices, check availability, and book your airport parking in minutes. For stress-free travel and secure parking, choose Maple Parking your trusted partner in UK airport parking.

Become a member now and save 10% on your first booking

Written by the company

Save 10% when you book direct for the first time.
Create a membership account with us now and receive 10% off your first booking with us. Once you've made your first booking you'll receive 15% discount for subsequent Direct Bookings* Our loyalty rewards frequent flyers – the more you book, the more you save. *Membership discounts apply to direct bookings only made on www.mapleparking.co.uk and will only be applied when you are logged in to your member account whilst booking.

Maple Parking Price Match Guarantee

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”

“Always book with us direct for our best prices and to qualify for our loyalty discounts.”
We are so confident that we won’t be beaten on price we’ve introduced our Price Match Guarantee. Read more here: https://www.mapleparking.co.uk/price-match-guarantee/

Contact info

Promotion box for Maple Parking

Maple Parking - Airport Car Parking

At Gatwick, Heathrow, Manchester, Stansted, Luton & Birmingham.

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 1 out of 5 stars

Kept my keys and moved my car 3 times

It wasn’t made clear at all that they kept my car keys. I could see by my vehicle tracker that my car was moved 3 times, when I ask them about it they just said it was all in the terms and conditions. They didn’t care. Other customs at the time also had similar concerns.

May 6, 2026
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Reply from Maple Parking

Thank you for your feedback.

We’re sorry to hear you were unhappy with the process. We do clearly state within the booking confirmation and terms and conditions that customers are required to leave their keys with us, as vehicles are moved to and from our secure off-site storage compounds during the parking period.

Vehicle movements between compounds and operational areas are a normal part of how we operate our parking services, and this is why retaining keys is necessary. We appreciate that vehicle trackers can sometimes cause concern if customers are unfamiliar with the process, however all vehicle movements are carried out by authorised and insured staff only.

Thousands of customers use our services every day across the country and are very happy with the convenience and security of the process we provide.

Maple Parking

Rated 5 out of 5 stars

Excellent service

Excellent service. I’ve used meet and greet at T 5 Heathrow for over 20 years, but MAPLE meet and greet are my first choice the last 3 years they are well above the rest and do what they promise, won’t use anyone else at the moment, I think they have set the bar to the test!

February 25, 2026
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Reply from Maple Parking

We are so pleased to hear that our meet and greet service at T5 Heathrow has consistently met your expectations over the past three years. We appreciate you choosing us!

Maple Parking

Rated 5 out of 5 stars

Good overall service

Easy drop off and pick up procedures. Buses running frequently. Good service overall.

Only thing I could recommend is that there were mud marks in my car from the drivers who parked my car and it would be good to clean shoes before driving away or wearing some disposable cover on shoes.

May 5, 2026
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Reply from Maple Parking

We're happy to hear you found our drop-off and pick-up procedures easy and our bus service frequent. We appreciate your feedback regarding the mud marks and will address this with our team to ensure a cleaner experience.

Maple Parking

Rated 5 out of 5 stars

Easy and quick

Easy and quick. Great service

May 6, 2026
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Reply from Maple Parking

We are glad you enjoyed your experience. We appreciate your kind words.

Maple Parking

Rated 5 out of 5 stars

Very efficient

Efficient and helpful when answering questions and dealing with the booking.

May 13, 2026
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Reply from Maple Parking

We're happy our team was efficient and helpful with your questions and booking. We appreciate your positive feedback!

Maple Parking

Rated 5 out of 5 stars

This is the best parkkng at north…

This is the best parkkng at north terminal Gatwick seamless

May 6, 2026
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Reply from Maple Parking

We're so glad you found our parking at North Terminal Gatwick seamless. Thank you for your kind words!

Maple Parking

Rated 5 out of 5 stars

Smooth experience

Easy to find, smooth service, frequent service

May 3, 2026
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Reply from Maple Parking

We're so glad you enjoyed our service! Thank you for your kind words.

Maple Parking

Rated 5 out of 5 stars

Excellent customer service

Great and smooth service. The reception staff on site notified me of an error with my double booking. The booking administrator, Alex, was very helpful in resolving the issue.

April 14, 2026
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Reply from Maple Parking

We're so glad to hear you had a great and smooth experience with us. We appreciate your kind words about our team.

Maple Parking

Rated 5 out of 5 stars

We have used them before and all went…

We have used them before and all went smoothly at a good price

May 13, 2026
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Reply from Maple Parking

We're happy to hear everything went smoothly and you found our pricing good. We appreciate your positive feedback!

Maple Parking

Rated 5 out of 5 stars

Highly Recommend

Highly, highly recommended - easy, straight forward and painless. Especially when trying to organise airport runs with 2 children under 3. Will be using again

March 17, 2026
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Reply from Maple Parking

We're so glad we could make your airport runs easy, especially with little ones! We appreciate your kind words and look forward to assisting you again.

Maple Parking

Rated 5 out of 5 stars

Used a couple of times

Used a couple of times, on both occassions very good service

May 1, 2026
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Reply from Maple Parking

We're so glad to hear you had very good service on both occasions. Thank you for your feedback!

Maple Parking

Rated 5 out of 5 stars

I phoned in my enquiry because I am…

I phoned in my enquiry because I am wary on the internet … the phone was answered within a couple of minutes and I was dealt with kindly and professionally all done inside 5 minutes .

May 12, 2026
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Reply from Maple Parking

We are so happy to hear that your phone inquiry was handled quickly and professionally. Thank you for sharing your positive experience with us!

Maple Parking

Rated 5 out of 5 stars

Very well run!

Very well run!! Used at Heathrow for the second time.Ample drop off & parking & only 2mins from terminal 5. Friendly & helpful staff. Good price for 6 days as well!! Would recommend!!

April 30, 2026
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Reply from Maple Parking

We're so glad you had another excellent experience at Heathrow! We appreciate your kind words about our staff and convenient location. Thank you for recommending us!

Maple Parking

Rated 5 out of 5 stars

If I have used them several times

If I have used them several times. Always hassle free with usually short waiting times for a bus. Great location being outside ULEZ and only 5-10 mins bus from the terminal. Good value also.

May 12, 2026
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Reply from Maple Parking

We're happy to hear that our service has consistently met your needs with short waiting times and a convenient location. Thank you for your positive feedback and for being a repeat customer!

Maple Parking

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