Mara Paris Reviews 37

I had a really lovely experience at the atelier yesterday. The jewellery is beautiful and unusual with surprisingly accessible pricing considering the quality of the design, the materials and the high-end retail experience. The team were warm and welcoming and I was made to feel comfortable and special when trying on pieces. I’m so happy with my ear cuff and the experience at the atelier means I will definitely be buying more online now I am no longer in Paris.

Purchased an open ring and when taking off the label tag I noticed it had split at the bottom, upon further inspection I saw that it still had soldering marks at the bottom, meaning it wasn’t crafted properly and that’s why it split while taking the tag off (never even wore it). I tried speaking with them over email, they proceeded to blame me for trying to adjust it (which I didn’t) I even provided images of the soldering marks in the refund but all they could offer was a gift card not even worth the full amount of the ring, so I had to repurchase the same ring (hope it’s well crafted this time) and pay $88 extra since I wasn’t refunded the full amount… I would say save your money and buy from mejuri or any other similar jewelery brand, not worth it.

Purchased a gold open ring which fit perfectly - upon first wear it got caught on a hair band and split in two. I perfectly appreciate that you need to treat open rings with care and also would have no issue accepting a bend in the ring after snagging but to snap straight away leads me to believe it already had a fracture/weakness in the metal and was a manufacturing issue.

When contacted I was fobbed off and blamed for not looking after it. Wont be recommending or purchasing from again - no doubt i will receive a response to this review repeating I misused it which I dispute.

The jewelry is beautiful, but the service in the store is bad. I was trying things on and the saleswoman kept insisting on telling me the price of the items as if I couldn't afford them. I found it rude; I could have bought more, but I even lost the desire to.

Love the design of this brand so much! The Rhe prices are becoming quite higher than the beginning (or I feel this way). Keep going on! (And make more promos)

I purchased the Column Drum Bold Ring Silver from Mara Paris (€200) as a Christmas gift for my wife. The ring looked beautiful at first, but after only a few occasional wears (less than 10 times), it developed an ugly yellow discoloration that makes it look cheap and completely different from how it appears on their website.

I contacted Mara Paris for a complaint back in April and followed every step they asked—first trying their polishing cloth (which didn’t work), then sending the ring back to them for a “professional cleaning.” They returned it to me, but the discoloration was still visible and the ring looked nothing like the advertised photos. Despite this, they refused to issue a refund, claiming it’s a “natural oxidation of silver” and blaming it on external factors like air, cosmetics, or my wife’s skin.

This excuse feels like they’re simply refusing to take responsibility. I’ve bought other silver jewelry before and never had this issue after such minimal wear. They were polite in emails, but ultimately dismissive and unwilling to admit there’s a problem with the product.

For a €200 ring, I expected far better quality and customer care. I now have a ring that still looks cheap and worn despite all their "professional" cleaning.

Sadly, I cannot recommend Mara Paris. Be very careful before ordering—what you receive may not look like the photos for long.

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Now in August 2025:
After many emails and exchanges, you wrote that there was nothing more you could do for me and that the ring was perfectly fine. I had to contact the European Consumer Centres Network, who then reached out to you, and only after that did you refund the money. The entire process took more than four months and involved numerous emails.

At first I really liked some of the designs, however, when the jewelry finally arrived in Germany only half of my order arrived. The designs were not as beautiful as I expected them to be from the online photos so I sent all of them back but never received the money cause the company argued the items were used which was not true. The only necklace I liked changed from silver to black within 2 days so I sent it back as well and the company won’t pay the money back as they say I wore it which is true but the quality is surely not real silver so I demanded my money back! The customer service was friendly but lied to me and all in all it’s the worst online shopping experience I’ve ever had. Never again!

TL;DR: They try to avoid refunding at all cost so my advice to anyone considering an online purchase:
1. Be aware of your consumer rights in the EU (google "your Europe guarantees and returns")
2. Use PayPal so you can submit a complaint through their resolution center. If you don't have PayPal, you can also contact the European Consumer Centre in your EU country (google "ECC-Net"). Experts in their network can offer free advice.

In my case, I bought 2 rings and a set of earrings. After trying them on a few minutes, it was clear that the rings didn't fit me and the earrings were causing an allergic reaction. So I arranged the return (at my expense) within the next 2 days.
I was then contacted by the customer service with a refusal to refund, claiming the products I returned showed traces of "lengthy usage". To further discourage me, they even included photos with jewelry showing used signs and next to a paper tag with my name (this bears no proof, as they could've simply printed my name and took photos of some worn items from their showroom).
Keep in mind that their products were in my possession for less than 48h and I took them out of the box for literally less than 5 minutes. Not to mention that their website boosts the high and extended quality of their products, alleging they can be "passed down from generation to generation" (in this case, maybe only in a vacuum sealed bag and never touched).
I reported the problem to Paypal ("report a problem" link on the payment details section). I also thoroughly explained my situation when I submitted my request to refund. During the resolution process, Mara Paris offered a lower refund that included "recycling fees". Such fees are nowhere mentioned on their website and I didn't find any transparent information online. Therefore, I dismissed them as arbitrary and a greenwashing tactic so I refused them.
In the end, I was fully refunded after about a month from the beginning of the process.

I purchased a 700€ "worth" gold necklace for a present. It arrived in a mediocre packaging which was my first disappointment. Really no aspirational packaging, no detail nor excitement about the same. In the checkout there was no option to ask for gifting packaging so no choice to level up.My next step was to open the box to check the piece. What I first noticed is that it did not come with any certification, another red flag... Being a 18k Gold Vermeil you expect a certificate as it is normal in real jewelry stores. Then, I tried to open the necklace and it did not, it came defective. A 700€ necklace came defective. It seems they do not check the pieces before they ship them. I contacted the brand the very same day after receiving the piece to ask for a video of how the necklace opened. As I purchased the piece for a present, I read in advance with a lot of detail their strict return policy. Because they are hiper strict and because I have common sense,  I did not apply any kind of force. I made 3 very delicate soft attempts with my fingertips and I recorded myself doing so. Common sense tells me that if it is not easily open it means something is off so I contacted the brand again asking for a replacement. Their fine or "demi-fine" jewelry as they say leaves much to be desired. They responded to me politely affirming that in fact there was something wrong about the necklace and apologized. At that point I wanted a replacement even though I was very disappointed, as I knew the person the gift is for really really wants it. So, I sent back the piece perfectly in the original package as it came and to my surprise they got back to me saying that I deformed the piece and that their policy does not allow returns. They made the outrageous claim that the necklace's form was heavily modified with force by ME!!!!! The politeness turned into blaming. So now it's my word against theirs. It is unbelievable that they try to blame me for their mistake. It is completely impossible I deformed in any way the necklace; in any way. I will not accept a partial refund nor a substitution of the necklace. Reading the rest of the Google reviews it is clear that one cannot trust this brand no matter what celebrities use their jewelry. For sure they send celebrities pieces that are not defective. Incredibly shocked, sad and angry about this experience. Not only are they calling me a liar by saying I caused the defect but they are manipulating and using their return policy to turn the tables.Learnings:- Do not purchase from IG brands- Never purchase jewelry Online EVER - Always pay with Paypal to avoid fraudNow I am trying to get my refund in the best hope that I will. Very sad and frustrating experience. I am very afraid about the resolution of the conflict as the amount is really high for me, I cannot afford losing the money. I genuinely and truly did nothing. I will put all customer complaints as possible to defend my case.

Poorly made, broke after a few wears, the customer service was sarcastic and rude. Aboid

Just don't buy here. I purchased a ring last year and they send me the wrong size. When I sent it back they claimed I had somehow altered it. There was no solution to be found with the seller. They were very uncommunicative and just branded me some sort of criminal. Luckily I bought my ring through PayPal and after a lengthy discussion with them and having supplied a lot of evidence PayPal was gracious to refund me my money.

My advice: go to your local jeweler and don't shop online at a store where you don't know who is selling.

They refused a refund (that I had pay for international postage for!!!) because they deemed the earrings used when they were literally never used, not even once. And then they blocked me on instagram for trying to call them out about it. The entire conversation with them was also petty AF- stay away from this brand.

Ordered a ring 03/12/2023 still haven't received it. I messaged them 4 weeks ago and they were quick to say that all their rings are custom made and can take 2-4 weeks to make, depending on the volume of requests. Which I totally understood. Well, it's now been 9 weeks and not a word, plus it was fully paid for £174. If you don't have the proper structure built to keep up with orders, then don't accept a customer's money.