Marcel Robert Reviews 12

TrustScore 4.5 out of 5

4.3

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Company details

  1. Leather Goods Manufacturer

Written by the company

Marcel Robert est une maison française spécialisée dans la création d’articles de maroquinerie haut de gamme, conçus pour accompagner les usages contemporains avec élégance et durabilité. Fondée par un artisan fort de plus de vingt ans d’expérience dans l’horlogerie de luxe et le travail du cuir, la marque s’inscrit dans la tradition du savoir-faire français, avec une approche exigeante et indépendante. Chaque pièce est entièrement fabriquée à la main, en France, par un seul artisan, de la coupe du cuir aux finitions finales. Marcel Robert est notamment reconnu pour ses étuis en cuir ultra-fins pour smartphones, ses étuis folio et portefeuille, ainsi que pour ses accessoires en cuir destinés aux objets du quotidien. Les cuirs utilisés sont rigoureusement sélectionnés auprès de tanneries spécialisées et reconnues, en Europe et à l’international, pour leur qualité, leur traçabilité et leur respect des matières naturelles. La marque privilégie une production raisonnée, loin des standards industriels, et accorde une attention particulière à la fonctionnalité, à la longévité des produits et à l’expérience client. Marcel Robert s’adresse à des clients en quête d’objets durables, sobres et intemporels, où l’esthétique ne se fait jamais au détriment de l’usage.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

iPhone 17 Pro case blue

I’m really happy with this leather case. The leather feels nice and strong, not cheap or too thin. Fits the phone perfectly
I like that it looks simple but still elegant and protects the phone well without making it too bulky. You can tell it’s well made and good quality.
After trying different cases, this is the one I’ll keep

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with the leather iPhone…

Very pleased with the leather iPhone case. The quality is excellent, the colour is beautiful, the leather feels soft and luxurious. It fits perfectly. Delivery was quick and well communicated throughout.

February 9, 2026
Unprompted review
Marcel Robert logo

Reply from Marcel Robert

DearMs tracy, thanks a lot for your review

Rated 5 out of 5 stars

Greatest quality leather accessories

I owned their passport holder for years. Now also bought a wallet.

The leather is top quality, soft and has a nice texture. All other details are great, the seams are neat, the colours are beautiful. Will definitely recommend.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

Awful quality! Bad seller! Lies that used Hermes leather!

I've received this blue ostrich case and used it for 3 days only and the quality is beyond BAD! 360 eur for the cheap plastic case (!), it's not even hard enough. The ostrich leather has been tanned so badly that it GIVES COLOR!!! Phone was in my pocket, now beige trousers are completely damaged cause these are with blue color! I've wiped the phone with clean microfibre cloth and it gives crazy how much color (just being outside, sitting in the restaurant terrace, it can't be called super humidity!)! Now the leather has discoloration though I have never used any chemicals on it! It has white stains with no color. Do you think it is ok for 360 eur case that I've received less than a WEEK AGO?! Is it a joke? Seller is disrespectfull, accused me in damaging the case ?! Seriously? Plus he lied about using Hermes leather in their cases!! Avoid!!!

October 28, 2025
Unprompted review
Marcel Robert logo

Reply from Marcel Robert

dear Mrs Mesak

We are sincerely sorry to read this very harsh review and take all complaints seriously.
However, for readers of this review, several factual points need to be clarified.

The photos you provided us on November 8 show abnormal and localized wear and tear, which has damaged the ostrich leather spikes on one specific side of the case. This type of damage cannot occur in a few days under normal conditions of use.
The white marks observed are most likely due to contact with a liquid or cosmetic product, and not to a tanning defect.

During my visit mid-Jan 2026 to the Paris showroom of HCP (Hermès Cuirs Précieux), the exclusive distributor in France for the original South African tannery, I took the time to carefully examine the issue you raised, based on the information provided.
The conclusion of the technical expert present on site was immediate and unambiguous: external damage caused by abnormal friction, unrelated to the quality of the leather.

We would also like to point out that the product was not returned to our workshop until December 8, nearly a month after our initial exchanges began, which raises questions about the conditions under which it was used during that period.
In this context, we regret that this exchange has taken an emotional and disproportionate turn, despite our constant desire to analyze the facts objectively and engage in constructive dialogue.


Hervé Le Dévéhat
Founder — Marcel Robert

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