I ordered several chairs from Marcel Olsen. All chairs were defective: screws went straight through the wood, the wood cracked, and the chairs are unstable. Proper assembly is technically imposs... See more
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See what reviewers are saying
A massive thank you to Retro Europe! I have been searching for months to find a company that provides high end office quality furniture in small quantity and still affordable price with delivery to... See more
From order to delivery everything worked as expected. There were mails informing me about the status, a tracking number and it was delivered so quickly. At the first look, quality looks decent (just a... See more
I bought a office chair from Jacob Bek did not expecting much. But I was suprised that the delivered item looks almost identical to the promotion picture online. It made of good quality material and t... See more
Company replied
Company details
Written by the company
Since 1975, we've been passionate about bringing Bauhaus principles to life, creating furniture that's both beautiful and affordable. Marcel Olsen founded our company out of frustration with the lack of reasonably priced, high-quality furniture. Inspired by the Bauhaus movement's core philosophy of "form follows function," we design furniture that prioritises usability. Clean lines, geometric shapes, and a focus on natural materials define our aesthetic. Every element serves a purpose, ensuring our furniture is comfortable, easy to care for, and perfectly suited for your needs. As a family-owned and operated brand, we uphold our founding values. Each new furniture design adheres to the Bauhaus principles of design, quality, and affordability, ensuring the legacy of Marcel Olsen continues. We believe in good design, which is why we embrace modern materials and production methods, making Bauhaus-inspired furniture accessible to a wider audience. Founded in 1975, we've continued this mission for nearly five decades, ensuring thoughtfully designed furniture finds a place in every home.
Contact info
C. Extremadura, 9,, 03158, Alicante, Spain
- 966 18 01 58
- admin@marcelolsen.com
- marcelolsen.com
4.3
Excellent
2K reviews
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad service, no delivery after one month!
Very bad service. Waiting over one month on my delivery of 4 DSW chairs, telephone is not working and my e-mail and webform still not answered. Waste of time and money!
January 5, 2016
Unprompted review
Very Impressed!! Ordered on there last day of dispatch and Ana did everything to get the furniture to our house before Christmas Day.
Very pleased with everything from Retro especially with the service I received from Ana.
Left our ordering to the last minute but they pulled out all the stops to get the delivery date before Christmas day for us.
All the chairs arrived in good condition in boxes and bubble wrap.
Thank you Retro will be recommending to all.
December 26, 2015
Unprompted review
Reply from Marcel Olsen
We're thrilled to hear that you had such a positive experience with us, especially with the dedicated assistance from Ana. It's great to know that we could accommodate your last-minute order and ensure a delivery before Christmas Day. We appreciate your kind words and your intention to recommend us to others. If you ever need assistance again in the future, please don't hesitate to reach out. Thank you for choosing Retro!
If you wnat to purchase Eames replica, choose this one
Reliable supplier, package has arrived in time. Good stuff
December 24, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your recommendation! We're delighted to hear that you had a positive experience with us as a reliable supplier. We're glad your package arrived on time and that you're happy with the product. If you have any more comments or need assistance in the future, please don't hesitate to reach out. Your feedback is greatly appreciated!
Perfect business
Clear website.
Great products.
Good prices and delivery.
Really, no negative remarks possible.
December 23, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your fantastic feedback! We're thrilled to hear that you had a perfect experience with us, from our clear website to great products, good prices, and timely delivery. Your satisfaction means a lot to us, and we look forward to serving you again in the future. If you ever need assistance or have further comments, please don't hesitate to reach out.
Little production flaws but good overall
I ordered the dsw chairs in white. They came later then expected but still soon enough.
Some of the screw holes have some production flaws which make it impossible to screw the screw in completely. Some of the wood was also a little bit chipped. But it has no huge impact on the chairs.
December 20, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your feedback. We appreciate your understanding regarding the minor production flaws and the delayed delivery. We apologize for any inconvenience caused by these issues. If you have any concerns in the future or need assistance, please don't hesitate to reach out to us. We value your satisfaction and will continue to work on improving our products and services.
Good service and timely delivery
Good communication and good price/quality
December 14, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your kind words! We're pleased to hear that you had a positive experience with our service, timely delivery, communication, and the price-to-quality ratio. Your feedback is greatly appreciated!
Very efficient!
Very nice service. Delivery as expected. After sale service very easy to contact.
December 14, 2015
Unprompted review
Reply from Marcel Olsen
We greatly appreciate your positive feedback! We're thrilled to hear that you found our service efficient and that our delivery and after-sale service met your expectations. If you ever need assistance in the future, don't hesitate to reach out. Thank you for choosing us!
Reply from Marcel Olsen
We appreciate your feedback on our service quality! Thank you for your kind words, and we're pleased to hear that you had a very positive experience with us. If you ever have any suggestions or comments, please feel free to share them.
Good purchase
Good quality, beautiful design and good value for money. No problems with the delivery. Easy set up.
December 1, 2015
Unprompted review
Reply from Marcel Olsen
We're delighted to hear about your good purchase experience! It's great to know that you found our furniture to be of good quality, beautifully designed, and a good value for your money. We strive to make the delivery process as smooth as possible, and we're glad to hear there were no issues. Easy setup is always a plus! If you ever need anything else in the future, feel free to reach out. Thank you for choosing our products!
Well made very stylish and comfortable sofas.
The Le Bauhaus sofas and daybed i ordered looks great in the dining room, giving it a modern and expensive look I think.
Delivery was very fast packaging was great and progress updates of order excellent.
Would highly recommend.
November 27, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your fantastic feedback! We're delighted to hear that you're pleased with the Bauhaus sofas and daybed. It's wonderful to know that they've added a stylish and modern touch to your dining room. We take pride in providing well-made, comfortable furniture along with fast delivery and excellent packaging. Your recommendation means a lot to us, and we appreciate your kind words. If you ever need more furniture or assistance in the future, please feel free to reach out. Enjoy your new pieces!
Nice furniture delivered quickly with no fuss.
I'm glad I went to Retro for my office chairs. They respond quickly with all the information and keep me informed of order through from the payment to dispatch easily as good as when i have ordered from.
Will recommend to anyone who reads my review.
November 25, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your recommendation.
We are pleased to know that the high standard of service that we always aim for has once again been achieved.
Anne
Director
Customer Service Department
Quick delivery
Good service and quick delivery. I'm very satrisfied.
November 23, 2015
Unprompted review
Reply from Marcel Olsen
We are delighted that you are very satisfied with our service and delivery. We hope to welcome you back again soon.
Anne
Director
Customer Service Department
100% Help & Service
Ordered the Tulip Floor Lamp. It was perfectly delivered on time.
Unfortunately the base was pretty much damaged. A new base was sended to me without any additional costs.
The beautiful lamp is prefect complete now.
Big thanks crew!
Hans (The Netherlands)
November 20, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your comments. All our goods are quality checked and leave the warehouse in perfect condition. It is very rare that items get damaged in transit, but I am pleased that we were able to replace the lamp to your total satisfaction. You are very welcome.
Ana
Director
Customer Service Department
Great from your side, delivery could be improved to get 5 stars.
So ordering and communication from your side was great, quick helpful responses and the one time I called I was helped immediately.
The only issue was that I was told I would be contacted by the delivery people to arrange it. They literally called me the day the were at my appartment with the product. I obviously was at work.
The second time it worked but it was a nuisance.
November 9, 2015
Unprompted review
Reply from Marcel Olsen
We are delighted that you are so pleased with the service provided by Retro Europe. Thank you for advising us with regard to the late notification from the delivery company. Please be assured that this is not normal practice, and that we have passed your comments on to our agent in order to ensure that this does not happen again. We appreciate you taking the time to let us know - all feedback is positive as it helps us to ensure that we continue to provide the high standard of service which our customers have come to expect.
Anne
Director
Customer Service Department
Been very good for me buying from Retro Europe
I've probably spent about 6000EUR from Retro Europe over the past 18 months.
Things always arrived on time and nothing damaged at all and there service is very fast.
My last order was for new leather sofa Le Bauhaus i was pleased with the free delivery they offered me when i spoke to Maria.
I have been pleased to tell other people i know about them and now share my experience on this website.
November 5, 2015
Unprompted review
Reply from Marcel Olsen
How nice to know that you have returned yet again to purchase with us. It is always a pleasure to be of service to you, we like very much to look after our regular customers and look forward to doing business with you again in the future. Thank you for your recommendations.
Anne
Director
Customer Service Department
Awesome sofas, awesome company.
We received our Le Bauhaus corner sofa and stool last week. They`re really beautiful and great quality!
People I talked to were so friendly and very professional.
I would totally recommend this company to my friends.
November 3, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your recommendations, we are very pleased that you find the quality of our goods to a high standard and that our staff provided you with their usual high level of service.
Anne
Director
Customer Service Department
Perfect and fast
Everything went very well. No comments what so ever.
November 2, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for confirming that you are happy with all aspects of our service.
Anne
Director
Customer Service Department
Great
I couldn't find lamps that I liked that were also a normal price. When I searched online, I found exactly the lamps I was looking for on the site of Retro Europe and for a great price. At first I was a little bit reticent: lamps from Spain.. Will they ever arrive? Am I ever going to get the lamps I paid for? When I couldn't find anything else I liked, I decided to order them and hoped for the best. The service was great! I received an e-mail when they sent my package. They delivered them at my house within two weeks and they look exactly like I hoped! Thank you, Retro Europe for these great lamps for an excellent price! I will definitely place an order again if I ever want something new! :-)
October 25, 2015
Unprompted review
Reply from Marcel Olsen
Thank you for your excellent comments. We are very pleased that you are so happy with your purchase and that we have been able to waylay any concerns you may have had when ordering on-line, by providing you with an efficient and reliable service and quality products. We look forward to doing business with you again in the future.
Anne
Director
Customer Service Department
Quality, value and great style
I can't recommend this company highly enough the furniture I purchased was extremely good value, excellent quality and arrived within a week.
I'm so loving my Eiffel chair everyone is saying how lovely it is, my daughter and friend is going to order one, so PLEASED with it.
October 19, 2015
Unprompted review
Reply from Marcel Olsen
What lovely comments. We are delighted that you are so pleased with your Eiffel chair and thank you for recommending Retro Europe to your friends and family.
Anne
Director
Customer Service Department
beautiful chair, poor quality.
beautiful chair, poor quality.
cushions are stitched crooked.
pump leaks.
thread on bolts fabricated poor (self repaired)
invoice not received ?
October 15, 2015
Unprompted review
Reply from Marcel Olsen
I was not aware you had any problems with your chair until I saw this comment.
Our Company has fulfilled thousands of orders of this chair to satisfied customers.
I have emailed you directly enclosing your email as invoices are sent upon request.
We strive to create the best possible buying experience for our clientele.
Anne
Director
Customer Service Department
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