They have an excellent product. The customer service was considerate and timely.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product for a very reasonable price. Excellent style & fabric of the jacket I ordered not some cheap unnatural fabric that is illfiting. The fact that it comes from CN could be the tracking is... See more
My initial order was placed incorrectly. Specifically, there were items that in the order that I did not want to receive or pay for. Ultimately everything was resolved due to the exceptional customer... See more
Company replied
I ordered 2 Jackets on December 17 and received them on the 30th. Very quick considering they were coming from overseas. The company kept me updated throughout the shipping process. I did reach out to... See more
Company details
Written by the company
Launching in 2015, Marcus is an online fashion destination for men, born of the need to provide cool and modern closet classics.
Contact info
168 - 43 147th Ave, Jamaica, 11434, New York, United States
- info@marcus-store.com
- marcus-store.com
3.0
Average
437 reviews
Replied to 18% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Jacket
Excellent easy delivery by Canada Post to the lockbox in my apartment - no trekking to the post office for the package or having to be home to receive it. It fits great and looks fantastic - three of my friends have already asked where I got it. I've referred them to your site.
November 4, 2024
Unprompted review
NEVER AGAIN
NEVER AGAIN
The single most atrocius company I have ever dealt with. Returns policy went unanswered and had to constantly, and cost me £15 for the return . Never ever use this company
November 8, 2024
Unprompted review
This is my second order from Marcus
This is my second order from Marcus. It hasn't actually arrived yet, however the first jacket I ordered is very nice. Fit, style, craftsmanship are all very good. In fact I get compliments on my jacket practically every time I wear it. Thanks!
November 7, 2024
Unprompted review
Do NOT do business with The Marcus Store
This has been the absolute worst online purchase I have ever experienced.
My order number WAM-51069 in an XL was too big.
Repeated attempts to exchange for a Large size in the same (beige) color have not been answered. Replies to my emails have been like responses from a robot/computer that do not relate to my need.
I will never do business with Marcus again. And I will encourage others not to as well.
Sincerely,
A One and Done Customer
Dunwoody, GA 30338
October 27, 2024
Unprompted review
Very inaccurate sizing and poor quality.
The jackets were supposed to be 4XL but they were actually 2XL and very small in the shoulders. They were also very thin with no proper liner for warmth.
October 25, 2024
Unprompted review
Reply from Marcus Store
Thank you for your feedback, and we apologize for the inconvenience you experienced with the jacket. We understand that finding the right fit can be challenging, as everyone has unique body types, and we strive to design products that cater to a wide range of fits. We’re sorry that the jacket did not meet your expectations. If you’d like, we offer a flexible return policy, and you are welcome to return the jacket for a refund or exchange. Please don’t hesitate to reach out to our customer service team if you need any assistance with this process.
Useless exchange policy
Item itself was as advertised and pictured. However, for an e-store the return policy is the worse I’ve ever encountered, especially for an online clothing retailer.
Although sizes and measurements are posted, the true fit of a garment can only be determined once it is tried on. My jacket was too big, and I wanted to exchange it for a smaller size. My only options were to either pay $79 to return a $100 jacket (the $100 would be reimbursed, but I would have to again pay $100 to get one in the proper size, net result $79 more for the item), or keep the jacket that didn’t fit and get 20% the purchase of the correct size, net result again $80 extra. Neither I nor any member of my family have encountered such a skewed return/exchange policy with an online clothing retailer. Buyer beware!
October 28, 2024
Unprompted review
Reply from Marcus Store
Thank you for sharing your feedback, and we apologize for any frustration caused by your experience with the exchange process. We did offer you two options for an exchange, and you chose the 30% discount gift card rather than returning the jacket. However, if you still wish to return the item, we have a U.S.-based return center that can assist you with this. Please reach out to us via email, and we’ll be happy to arrange the return for you. Thank you for giving us the opportunity to address your concerns.
Your products are cut entirely to small…
Your products are cut entirely to small Then your return policy is terrible Purchaser has to pay for the service to Italy it’s a little too late I donated them You should at least have paid for the return
October 23, 2024
Unprompted review
Reply from Marcus Store
We apologize for the inconvenience you experienced. We do have a U.S.-based return center where you can return items, which may be more convenient. Please email us if you’d like to proceed with this option, and we’ll be happy to assist. Thank you for your feedback.
Have yet to receive package that your…
Have yet to receive package that your email dated last Sunday indicated was shipped
November 2, 2024
Unprompted review
Reply from Marcus Store
Thanks for sharing your feedback. Upon checking your order, we can confirm that your package was delivered on October 21st. We've sent you an email with further delivery details for your reference. Please check your inbox, and let us know if you have any additional questions. Thank you!
Reply from Marcus Store
Thank you for sharing your feedback! We appreciate your patience, as an unexpectedly high order volume this season caused a slight delay in shipping. We’re happy to let you know that everything has now been sorted and improved for a smoother experience going forward.
Still waiting for delivery
My only experience thus far has been paying for a jacket and waiting 22 days for delivery, even though it was promised in 8-10 days. I'll be happy to give you a complete review once I receive the jacket. Reference # EZ100559810253FB.
October 7, 2024
Unprompted review
Reply from Marcus Store
We apologize for the delay with your order. The issue was with the local courier, but we’ve worked with them to resolve it, and your package is now on its way to you. We’ve just sent the tracking number to your email, so you can check the latest status. Thank you for your patience, and we look forward to your complete review once you receive the jacket.
Lightweight zipper
I really like this jacket. My only negative is the zipper. It seems a bit lightweight. I struggle to get the jacket zipped every time I wear it.
November 1, 2024
Unprompted review
Reply from Marcus Store
Thank you for your feedback! We’re glad you like the jacket, and we’re committed to using high-quality materials in all our products. We appreciate your note about the zipper, and we’ll certainly pass your feedback along to our quality department for further review and improvement. Enjoy your jacket, and thank you again for sharing!
It took entirely too long to fill the order, poor responses
It took entirely too long to fill the otder. You debited my account on 9/30/2024. Nothing happened for two weeks, so I called. I was stonewalled and received notice the jacket was back ordered. No option to cancel was offered and no specific delivery date. At any rate I gort the jacket on 10/24/2024. Its a good quality, but the sleeves are longer than other like sized products. I will keep the jacket,but will not do further business with your company. The one person I talked to was very condesending, and your customer service program is obviouly broken.
I might have thought of exchanging the jacket, but could learn little of the sizing and just don't trust your business practices.
I should have not been billed until ship date.
These are my thoughts to date.
October 23, 2024
Unprompted review
Reply from Marcus Store
We apologize for the inconvenience you experienced with your order. Occasionally, delays can happen due to local couriers, and we appreciate your patience. We’ll certainly pass along your feedback regarding the service experience. If you’d like, you’re welcome to exchange the jacket for a different size or product—just reach out to us at info@marcus-store.com, and we’d be happy to assist and make things right for you. Thank you for sharing your thoughts.
I tried to buy a jacket from them
I tried to buy a jacket from them, but I had questions about sizing. Their customer service never replied to my questions. That failure was a big red flag for me. Then I read others’ reviews and saw that their reputation did not appear very good, and I deleted the jacket from my shopping basket.
October 31, 2024
Unprompted review
Reply from Marcus Store
We apologize for the inconvenience you experienced. We make every effort to respond to customer queries within 12 hours, or within 24 hours during high volume periods. After checking, we didn’t receive any email from you in our mailbox. Could you please reach out to us at info@marcus-store.com, and we’d be happy to answer your sizing questions? As for our reviews, we’re proud to have received many positive ones highlighting our quality and customer satisfaction. We value every customer’s feedback and are always working to improve. Thank you for considering us, and we hope to assist you soon.
Took a little too long to receive item.
Took a little too long to receive item.
Also Item was to Big I need to send it back for a smaller size.
October 30, 2024
Unprompted review
Reply from Marcus Store
We apologize for the delay you experienced with your order. The high volume of orders this season caused some shipping delays, but we’re happy to report that the issue has been resolved and shipping times have improved. Regarding your exchange for a smaller size, please reach out to us at info@marcus-store.com, and we’d be happy to assist you. Thank you for your understanding!
Terrible return experience
Return policy on previous purchase cumbersome and expensive. Why should I have to pay to return goods all the way to Italy ?? My jacket which was too large cost CAD 105 but shipping with tracking to return was CAD 84 ! Not worth it to bother. Didn’t even offer or provide a shipping label that could be printed - and also disliked the nonsense of having to send photos of the packaging and goods - ridiculous.
October 25, 2024
Unprompted review
Reply from Marcus Store
We apologize for the inconvenience you experienced. We did provide you with two options for the exchange, and you chose the gift card option, which has already been issued, and that you placed a second order. Your feedback regarding the return process is important to us, and we will certainly forward it to the relevant department for further improvements. Thank you for your understanding!
The delivery company used in Jersey has…
The delivery company used in Jersey has been a complete waste of time , my item is in Jersey but I have no idea how to contact the delivery company , as they don't seem to be able to open a door !
October 25, 2024
Unprompted review
Reply from Marcus Store
We apologize for the inconvenience you’ve experienced with your delivery. Unfortunately, we are unable to locate your order with the information provided. Could you please send us an email at info@marcus-store.com with your order details? We’ll be happy to assist you in locating your package. Thank you for your understanding!
Great jacket!
Well, my jacket finally arrived! And though it’s slightly too large I love it!
October 29, 2024
Unprompted review
Reply from Marcus Store
Thank you for your feedback! We’re glad to hear that your jacket has arrived and that you love it. If you need assistance with an exchange for a better fit, please let us know—we’re here to help! Enjoy your new jacket!
You never return my call so I can…
You never return my call so I can return a great jacket that doesn’t fit. Grant Crane
602.316.6300
October 25, 2024
Unprompted review
Reply from Marcus Store
Thank you for your feedback, Grant. Upon checking, we see that you communicated with our phone department regarding the return, and the return instructions have already been shared with you via email. If you have any further questions or need additional assistance, please don’t hesitate to reach out. We're here to help!
Happy man
Very pleased with the tops i ordered and now await my Jacket it takes time but you are in America i asume.
You keep me informed
October 18, 2024
Unprompted review
Reply from Marcus Store
Thank you for your feedback! We’re glad to hear you’re pleased with the tops you ordered. We appreciate your patience, and we’re committed to keeping you informed throughout the process. If you have any questions, feel free to reach out!
Warning don't buy from Marcus
Send you clothes must be made in China.nothing fits will not give return instructions.Return instructions on a joke they want to email pictures and not open package.that i did 3 times with no refund.Will not even give to goodwill will use the shirts for rags
October 16, 2024
Unprompted review
Reply from Marcus Store
Thank you for your feedback! We want to clarify that we ship worldwide and have manufacturing facilities across the globe, ensuring that all our products are made with the same quality materials. Regarding your return, we have already sent the return instructions to your email—please check your inbox for that information. If you need any further assistance, feel free to reach out!
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