marcusbikes.com Reviews 186

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the staff to be professional, helpful, and knowledgeable, especially regarding Brompton bikes. People appreciate the fair pricing for both buying and selling, along with the seamless and quick transaction processes, including immediate payments. The products are frequently described as being in excellent condition, well-serviced, and accurately described, often exceeding expectations. However, some customers mentioned that the final price offered for their bikes was occasionally less than initially quoted, particularly when issues not visible in photos were discovered upon inspection.

What people talk about most

Service

Users describe positive interactions with service, highlighting the straightforward and professional selling... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the excellent condition of the... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Price

Consumers consistently express satisfaction with the pricing. Many reviewers received competitive and fair... See more

Payment

Customers consistently note positive experiences with payment. Reviewers highlight the speed and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent selling experience. Marcus was knowledgeable, helpful and quick in his responses. Agreed a price and paid straight away following an inspection of my bike! It’s really refreshi... See more

Company replied

Rated 5 out of 5 stars

I was looking for a Brompton P Line so when one appeared on FB marketplace I was initially a little scam wary. However, after checking the website and speaking to Marcus himself I felt rest assured th... See more

Rated 5 out of 5 stars

Was selling relative's Brompton for sister-in-law after bereavement. Didn't want hassle of online market places. Found Marcus bikes on internet and followed straightforward procedure on their website... See more

Rated 5 out of 5 stars

Sold couple of Brompton to Marcus. Very professional and quick transaction. Marcus is easy to deal with and very professional in his approach when he is buying bikes. Fair price is always given and th... See more


Company details

  1. Used Bicycle Shop

Written by the company

Marcus’ Bikes specialise in the sales, repair & restoration of used bikes. We pride ourselves on providing the best supply of used bikes to the London market. As a company, we only source the highest quality parts, treating each bike like it were our own. Most bikes we get booked in for servicing/repairs are fixed on the same day and often they can be fixed on the spot. ​


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service and fair price…

Excellent service and fair price received. even provided some VAT advice which led to a lost sale but retained a customer. will certainly use again.

September 6, 2025
Unprompted review
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Reply from marcusbikes.com

Hi there - Thank you so much for your kind review! We're happy to hear you found our team helpful. It means a lot to a small local business like ours. Hopefully see you again soon!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

High quality and personable

High quality second hand bike and personable, quick service from Marcus

September 17, 2025
Unprompted review
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Reply from marcusbikes.com

Hi there – thank you for your kind review! We aim for fast, fair offers and clear communication every time, whilst trying to understand what our customers need most from their bike. It’s great to hear you appreciated how we handled your bike sale and service. If you ever need any assistance from us, you know where to find us - enjoy the ride!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Was very apprehensive about buying a…

Was very apprehensive about buying a used bike not knowing its history but Marcus was so helpful and answered every single question I had to put my mind at ease. Nothing was too much trouble. The bike arrived the next day ready to ride in excellent condition. I am so happy with my purchase and experience. Will defo use again. Thank you!!!

September 26, 2025
Unprompted review
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Reply from marcusbikes.com

Hi there – thank you for your kind review! We aim for fast, fair offers and clear communication every time, whilst trying to understand what our customers need most from their bike. It’s great to hear you appreciated how we handled your bike purchase and that you're loving your new bike. If you ever need any assistance from us, you know where to find us - enjoy the ride!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Marcus made the selling of my c-line…

Marcus made the selling of my c-line electric, seamless. He gave me clear instructions of the process and offered me a fair price for my Brompton. The whole process was hassle free and there was no difficulty with the agreed sum being put into my bank account.
IK

September 15, 2025
Unprompted review
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Reply from marcusbikes.com

Hi there - thank you so much for your five star review! We’re glad we could make the process quick and straightforward for you. It was a pleasure helping with your bike sale. Wishing you all the best, and feel free to reach out anytime!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Excellent service

Excellent service, communication was swift and professional. I sold my Brompton Bike and it was a seamless transaction. I would definitely recommend Marcus’ Bikes.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great LBS

Great LBS
Always quick to respond. Friendly and genuine service. Offered a fair price for my bikes.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, easy to contact via whatsapp and very helpful with cycle to work scheme, can tell Marcus really loves bikes!! I'd definitely come back next time

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Marcus

Great service from Marcus, he offered a fair price for my Specialized Gravel bike and I was able to ride off with similarly fair priced used road bike, in impeccable condition as trade in. Would definitely recommend (and already have to a number of friends)

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy sale

We sold our two Bromptons to Marcus. Communication was quick and easy, we agreed a good price and courier, the money arrived in our account as soon as he had the bikes. Much easier than a private sale.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Selling Brompton…

Marcus made selling our Brompton extremely easy compared with using eBay or similar. Fair price agreed and dropped at shop with bank transfer made on the spot.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience all round

Excellent experience from start to finish selling my Brompton to Marcus’ Bikes. Very efficiently done through WhatsApp and they gave a good price too. The Uber pick up couldn’t have been easier. Marcus clearly cares a lot about bikes. I’m delighted that my Brompton will get looked after and a new lease of life.

August 1, 2025
Unprompted review
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Reply from marcusbikes.com

Thank you for your kind review! We aim for fast, fair offers and clear communication every time. It’s great to hear you appreciated how we handled your bike sale, it will definitely be loved through its next chapter. If you ever need any assistance from us, you know where to find us - enjoy the ride!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

This team knows Bromptons

This team knows Bromptons. It was the most thorough demonstration of the bikes without being condescending. They took the time to let us test ride the electric bikes on different settings and patiently walked us through these fantastic bikes. I wish they were closer to us; however, I expect we will take the time to return to their store because the service is so good.

August 9, 2025
Unprompted review
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Reply from marcusbikes.com

Thank you so much for your kind words! We're thrilled to hear that you're loving your Brompton—it’s an amazing bike, and we're glad we could help you find the right fit. It was a pleasure assisting you, and we're always here if you need anything. Enjoy the ride, and thank you for recommending us!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Seemless and honest experience

Seemless and honest experience - price provided in advance via photo inspection was confirmed on site at drop off.

July 22, 2025
Unprompted review
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Reply from marcusbikes.com

Thank you for your positive feedback! It means a lot to a small local business like ours. It was a pleasure working with you, and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Excellent experience on all counts

Excellent experience on all counts. Highly recommend Marcus. Honest, clear, quick and easy deal.

August 5, 2025
Unprompted review
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Reply from marcusbikes.com

Thank you for your positive feedback! We are thrilled to hear you found the experience honest and smooth. It means a lot to a small local business like ours. It was a pleasure working with you, and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Great service

Great service, great comms, stayed true to his word. What a very very good experience vs a backdrop of others who continually let you down. Thanks Marcus

July 17, 2025
Unprompted review
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Reply from marcusbikes.com

Thank you for your five star review! We are thrilled to hear you found the experience honest and smooth. It was a pleasure working with you, and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

He was great

He was great - I don’t take my bikes anywhere else for servicing.

Strongly recommend

July 28, 2025
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Reply from marcusbikes.com

Thank you for your five star review! We are thrilled to hear you are happy with our servicing for your bikes and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Great experience all round

Great experience from initial enquiry to collecting my Brompton bike. I agreed a fair trade in price with Marcus and he held the new bike for me for approx 3 weeks until I had a free Saturday to travel to London. His team (Dev especially) were super helpful in showing me how to remove the rear wheel (bit tricky on a Brompton) and swapped my pedals and tyres over from the old to the new bike. I would have no hesitation in recommending Marcus and his team.

July 26, 2025
Unprompted review
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Reply from marcusbikes.com

Hi there, thanks so much for leaving us five stars! We’re delighted everything went smoothly—from the trade-in to getting your new Brompton ready with swapped pedals and tyres. Dev sends his regards 😊 Enjoy the rides and thank you for recommending us!

– Marcus' Bikes Team 🚴‍♂️✨

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