Maria Fernandes 

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Rated 1 out of 5 stars

This webshop is a complete scam

This webshop is a complete scam. I have been waiting for a package since March. I have written over 40 emails to them. The package was apparently sent from China even though the website says Mexico. I never received any package and they now claim that their website does not promise any right of return if the customer is not satisfied. Their website states full right of return if you are not satisfied. In April I received 100 Turkish lira back to the account from which the purchase was made. Now they claim that they cannot refund because they do not believe that the security is ok with it. Funny enough, it could well be done in April. All the emails that I have received from them promise to solve the problem for me. Same story every time I contact them. Now they want to send me the package again when they actually admit that they have received it back. But no, if they have to send it again, I have to pay the freight again. What kind of service is this? I think the whole thing is a scam. If I try to pay the freight, the website tells me that I must be resident in Mexico. Funny enough, I could easily have written that I live in Turkey when they were supposed to have the large amount. DO NOT BUY ANYTHING FROM THEM. THEY ARE NOT A SERVICE MINDED COMPANY - IF THEY REALLY ARE A COMPANY AT ALL
Majbritt Berg / Turkey

May 22, 2025
Unprompted review
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Reply from Maria Fernandes

Hi Bitten!

Thank you for taking the time to share your experience. We sincerely regret that your interaction with our shop has led to such frustration. Your feedback has been noted and will be taken seriously as we continuously work to improve our service. We understand your concerns and appreciate you bringing them to our attention.

If you have other concerns, please email us at support@maria-fernandes.com — we’re here to help!

Maria Fernandes

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