Marimba World Chocolate Reviews 502

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the chocolate and hot chocolate, often describing them as delicious and the best they've ever tasted. Many people appreciate the ease of ordering through the website and the excellent service received. Consumers frequently highlight the super-fast delivery, noting that orders arrive quickly and are well-packaged. The efficiency of the delivery service and the overall positive experience with the company's products and service are key reasons why many customers express their intent to reorder.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the delicious and high-quality... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the delicious taste and high quality... See more

Order

People report positive experiences with order. Customers consistently praise the ease of the ordering... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Great company that provide high quality chocolate with super fast delivery - what more could you want? We purchase the dark and milk chocolate kilo bags to use in our velvetiser - and not only is it... See more

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Rated 5 out of 5 stars

Courier delivered to the wrong location, but Marimba were completely on top of it. Prompt and polite communication to let me know what was happening and I was united with my chocolate within 24 hour... See more

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Rated 5 out of 5 stars

Discovered the shop while on holiday (lovely, friendly service) and was so happy to find that I could order online as well as the chocolates themselves are delicious and it's good to be able to suppor... See more

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Rated 5 out of 5 stars

Lovely selection of chocolates, sent as a Christmas gift. Nice that there were some special edition Christmas flavours to choose from. From past experience I know these will be delicious!!

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Rated 5 out of 5 stars

Always a pleasure to receive the hot chocolate flakes. We've been buying for a couple years now and they truly are the best! Got some mini Christmas crackers this past year too, absolutely amazing!... See more

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Rated 5 out of 5 stars

Website clear and easy to order. Delivery was quick. Ordered the Hot Chocolate flakes which are delicious and sugar free so ideal for a Type 1 Diabetic treat 😁

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Rated 5 out of 5 stars

I used to live in Bury St Edmunds & regularly used the shop there. I’ve now moved away & was missing the wonderful giant buttons! Thank goodness for mail order! Dark milk giant buttons as good as ever... See more

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Rated 5 out of 5 stars

Website is very easy to navigate and so was the ordering process. Items arrived 2 working days after placing order and were well packaged. This is our go to place for all chocolate, and they have neve... See more

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Rated 5 out of 5 stars

The hot chocolate is delicious, a reasonable price for the quality and it arrived super quickly. What's not to like! I've made mochas and milkshakes with it too, and put the odd sprinkling on ice crea... See more

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Rated 5 out of 5 stars

An amazing treat. If you want to have a little decadent treat this is the stuff. A flavour palette like no other, the best chocolate buttons ever. Just lovely. Chocolate as it should be. Delivery was... See more

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Rated 5 out of 5 stars

I can’t believe how fast my order was processed and posted! Marimba’s delicious milk hot choc filled my mug within 2 days of ordering.

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Rated 5 out of 5 stars

Fantastic hot chocolate, first found it in a garden centre and didn't realise I could buy it retail. Delivery fair price and good tracking.

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Rated 5 out of 5 stars

Super delicious chocolates, makes a fabulous gift. Very quick delivery, I was updated every step of the way. Highly recommend. 😁

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Rated 5 out of 5 stars

Third time ordering from them. Extremely fast shipping and delivery. As always, really nice coffee beans too. Fresh and flavorful.

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Rated 5 out of 5 stars

Packaging was really lovely. Delivery came quicker than expected. Was given as a gift, and the recipient is really happy with the taste and quality of the product!

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Rated 5 out of 5 stars

I think these are the best chocolates we have eaten in a very very long time. They were eaten far too quickly and very noisily. We will definitely be ordering more for Christmas. Also ordered the hot... See more

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Rated 5 out of 5 stars

Such friendly and helpful customer services. Helped me out with a chocolate order. Next day delivery and chocolates are lovely. Thanks.

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Rated 5 out of 5 stars

High quality chocolate, delivered promptly for my chocolate fix. I've ordered 80% Ugandan and 85% Colombian. Both are supremely tasty.

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Rated 5 out of 5 stars

I love the Marimba hot chocolate melt, once you’ve tried it there’s no going back to an inferior version. Delivery is very quick too.

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Rated 5 out of 5 stars

Best hot chocolate I’ve ever consumed, and I’ve drunk a lot of them! Give it a try, you won’t regret it. My favourite is the Venezuela Milk 43% hot chocolate melt which I buy on line in 1kg bags.

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Rated 5 out of 5 stars

In my opinion, the best Hot Chocolate available. Coupled by excellent customer service. What more could you want?

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Rated 5 out of 5 stars

Superb Company and fantasatic chocolate. I have made several orders now and won't be going anywhere else to buy our Hot chocolate 10/10

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Rated 5 out of 5 stars

Great company to deal with. Amazing chocolates and very knowledgable staff. Delivery was quick and well packaged. Highly recommended!

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Rated 5 out of 5 stars

Excellent product with outstanding service as always. Have been a regular customer of marimba for many years and well worth it

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Rated 5 out of 5 stars

When I made an error with my order your team responded quickly. I received the amended order without any issues

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Rated 5 out of 5 stars

Delicious chocolates and I appreciated the special Christmas flavours. Bought as a gift and will be much enjoyed. Superfast delivery too. Thank you.

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Rated 5 out of 5 stars

It was easy to make my choice of chocolates and place my order. THe delivery was also as stated. I was so pleased tobe able eto give my husband a gift for some work he had done for me. and he is enj... See more

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Rated 5 out of 5 stars

Bought it from your shop in Bury St Edmunds over a year ago, and bought or had it delivered ever since. Its the best sugar free chocolate Ive ever had. Delicious!!!

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Rated 5 out of 5 stars

Fantastic chocolate and so novel. Speedy delivery, eco packaging, very reasonably priced as good as it gets 🙂

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Rated 5 out of 5 stars

Delicious chocolates - amazed that they were delivered in 24 hours from time of online ordering

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Rated 5 out of 5 stars

Great chocolates and you can make your own selection with special Christmas choices. A lovely gift.

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Rated 5 out of 5 stars

The best hot chocolate I have tasted by far. I will now only buy hot chocolate in cafes which sell this brand. For a treat I have this at home. The staff are really helpful too. I have been buy... See more

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Rated 5 out of 5 stars

This is a superb company, VERY professional and attentive to customer requirements. We only use this company now for all our chocolate purchases

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Rated 5 out of 5 stars

Lovely products, really tasty teas and a pink hot chocolate, well packaged and speedily delivered

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Rated 5 out of 5 stars

The website was easy to navigate. We received our order on time and the coffee is lovely.

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Rated 5 out of 5 stars

Was ordered for a friend. Delivery prompt, and chocolate selection for a being enjoyed

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Rated 5 out of 5 stars

Very quick delivery. I've been having these hot chocolate flakes for years, it's the best.

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Rated 5 out of 5 stars

The Sugar free chocolate is excellent and the shipment was really fast

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Rated 5 out of 5 stars

Fast delivery and best price while also being top quality

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Rated 5 out of 5 stars

Delicious, and great value for money! Arrived super quickly!

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Rated 5 out of 5 stars

As always a fantastic product easy to order and delivered efficiently thank you.

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Rated 5 out of 5 stars

Lovely products always a good service. Items are sent out promptly and they are well package

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Rated 5 out of 5 stars

Easy to order. Efficient delivery time and great hot chocolate

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Rated 1 out of 5 stars

Nothing wrong at all with the chocolate, always a delight to receive myself or to send as a gift. However, delivery this time was a complete fiasco. My friends birthday was 14th October. Goods ordere... See more

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Rated 5 out of 5 stars

Love the hot chocolate and the delivery was very quick

Company replied


Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Cafe
  4. Chocolate Factory

Written by the company

Marimba World Chocolate is a family-owned business devoted to hand-making amazing chocolate.


Contact info

4.9

Excellent

TrustScore 5 out of 5

502 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great All Round

Packaging was really lovely. Delivery came quicker than expected. Was given as a gift, and the recipient is really happy with the taste and quality of the product!

November 26, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you for the review. We are so happy to hear that you were pleased with your order and that the recipient is enjoying the chocolate.

Rated 5 out of 5 stars

Absolutely delicious

Arrived on time, well packaged and absolutely delicious in hot chocolate.

December 2, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you for the review. We are glad that you enjoy the Hot Chocolate Melts.

Rated 3 out of 5 stars

Boxes too small for chocolate

I ordered a box of own choice but unfortunately some of the chocolate didn't fit into the box properly so ruins the nice look for a gift.

November 29, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you for taking the time to leave us a review. It is true that a couple of the chocolates (specifically a couple of the No Added Sugar ones) are an awkward shape to fit in the box, but we are sure that the recipient will be delighted with the taste of them.

Rated 5 out of 5 stars

Was ordered for a friend

Was ordered for a friend. Delivery prompt, and chocolate selection for a being enjoyed

November 24, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thanks for the review. We are glad that your friend is enjoying the chocolates.

Rated 5 out of 5 stars

Excellent product

Excellent product. Easy to use website. Packaging, and delivery spot on

November 28, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

Amazing chocolates

Fast delivery. Amazing chocolates!!!

November 27, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thankyou for the review. We are delighted that you enjoy the chocolates.

Rated 5 out of 5 stars

Best hot chocolate ever!

Excellent product with outstanding service as always. Have been a regular customer of marimba for many years and well worth it

November 24, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you for the review. We are delighted that you continue to enjoy our Hot Chocolate Melts.

Rated 5 out of 5 stars

Good advent calendar 🎄

Bought an advent calendar with my selected chocs. v nice 🎄

November 7, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you for the review - we hope you enjoy your countdown to Christmas!

Rated 5 out of 5 stars

Absolutely delicious …

I think these are the best chocolates we have eaten in a very very long time. They were eaten far too quickly and very noisily. We will definitely be ordering more for Christmas. Also ordered the hot chocolate, I think it was the 74% Venezuelan milk chocolate? Yes that was yummy as well. The order arrived well packaged and very quickly. Absolutely delighted. Thank you so much.

November 4, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you so much for such a lovely review. We are delighted to hear that you enjoyed the chocolate so much!

Rated 5 out of 5 stars

The best hot chocolate I have tasted by…

The best hot chocolate I have tasted by far. I will now only buy hot chocolate in cafes which sell this brand. For a treat I have this at home. The staff are really helpful too. I have been buying this all this year 2025. I have now placed an order for their truffles.

November 16, 2025
Unprompted review
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Reply from Marimba World Chocolate

Thank you so much for such a lovely review!

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Amazing chocolates and very knowledgable staff. Delivery was quick and well packaged. Highly recommended!

November 9, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you for the review.

Rated 5 out of 5 stars

Bought it from your shop in Bury St…

Bought it from your shop in Bury St Edmunds over a year ago, and bought or had it delivered ever since. Its the best sugar free chocolate Ive ever had. Delicious!!!

November 6, 2025
Marimba World Chocolate logo

Reply from Marimba World Chocolate

Thank you so much for such a lovely review. We are delighted that you enjoy our Sugar Free Hot Chocolate Melt so much.

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