Mariner Finance Reviews 713

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the overall process smooth and easy. Many people found the service to be excellent, appreciating the efficiency and speed with which their needs were met, particularly regarding loan acquisition. The user experience is frequently highlighted as positive, with consumers noting the straightforward and quick nature of interactions. However, some people were dissatisfied with aspects of customer service, citing unhelpful responses, rudeness, and slow callbacks. Additionally, a few customers mentioned issues with payment options, specifically the inability to transfer to a 0% interest rate card and concerns regarding interest charges.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the helpfulness and... See more

Service

Clients share positive opinions on service, often highlighting the kindness and helpfulness of staff, making... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers express frustration with unexpected charges,... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy, simple,... See more

Based on these reviews

Rated 5 out of 5 stars

christine meyerkord was very nice and very professional at helping me get the help and loan i needed . i really appreciated the time and work effort she provided she was very much friendly with great... See more

Company replied

Rated 5 out of 5 stars

I have used Mariner for years. I have had bad situations come about and Michael Frazier@ the Fairlawn Ohio Office has always helped me with options. He will do whatever is posssible to provide inf... See more

Company replied

Rated 5 out of 5 stars

I was absolutely satisfied best place to get a personal loan! I would def recommend to friends and family! Thanks to Mariner especially Lizeth Velasquez she was above and beyond super friendly and pro... See more

Company replied

Rated 5 out of 5 stars

Finding a personal loan was never easier until Mariner Financing made it possible. Phil, the agent, helped me find the right option for my budget. I'm grateful for his kind and helpful service and for... See more

Company replied


Company details

  1. Loan Agency

About Mariner Finance

Written by the company

Personal loans customized for you!

Whether you want to consolidate your debt, pay your bills, or travel to your dream destination, Mariner Finance is here to help you. Explore our personal loans today and move one step closer to addressing your financing needs.

APPLY ONLINE NOW

Checking offers will not impact your credit score*

Why Mariner Finance:

  • Fast and Easy – Just complete & submit your loan application online.
  • Personalized Offer – Checking offers will not impact your credit score*.
  • 15-day Satisfaction Guarantee - No fees, if you return your money in 15 days**.

Loans We Offer:

  • Personal Loans
  • Wedding Loans
  • Debt Consolidation Loans
  • Vacation Loans
  • Home Improvement Loans
  • Car Loans

Locate a Branch:

Mariner Finance, serving communities since 1927, operates coast-to-coast with physical locations in over half the states. Our experienced team members are ready to assist with your financial needs.

LOCATE A BRANCH

Mariner Finance, LLC (“Mariner”) and/or WebBank, as applicable, (collectively “Lender,” “we,” or “us,” as applicable) offers personal loans from $1,000 to $25,000, with minimum and maximum amounts dependent on the underwriting of the loan and subject to applicant’s satisfaction of eligibility requirements and approval by Lender, and an applicant’s state of residence for Mariner-originated loans. Terms and conditions apply.

†Online loans between $1,500 and $14,000, originated by WebBank, except online loans in CA and MD originated by Mariner Finance, LLC. Loans greater than $14,000 or less than $1,500 may be originated by Mariner through Mariner’s branch network. Any stated APR represents the cost of credit as an estimated yearly rate, and each applicant’s specific interest rates and fees are determined as permitted under federal or state law (as applicable) based upon loan amount, term, the applicant’s ability to meet specific credit criteria including, but not limited to, credit history at the time of application, income, debt payment obligations, and other factors such as availability of collateral, and state of residency for Mariner-originated loans. Not all applicants will qualify for the lowest rates or larger loan amounts, which may require a first lien on a motor vehicle not more than ten years old titled in the applicant’s name with valid insurance. Any loan by phone and/or online closing process requires a compatible mobile or computer device on which you can access your email and electronic documents. Not all loan types are eligible for loan by phone or online loan closing.

*The process uses a “soft” credit inquiry to determine whether a loan offer is available, which does not impact your credit score. If you continue with the application process online and accept a loan offer, or are referred to a branch and continue your application there, we will pull your credit report and credit score again using a “hard” credit inquiry. This “hard” credit inquiry may impact your credit score.

**Mariner Finance’s 15-Day Satisfaction Guarantee provides that if, for any reason, you inform us that you are dissatisfied with your loan and you repay it in full within 15 days of the date of the loan in the form of cash or certified funds, all finance charges will be waived with no penalties. A cancellation of your Mariner Finance loan will not impact, affect, and/or cancel the terms of any purchase of a vehicle or other item(s) with the proceeds of your loan. Additionally, your return to the dealer or seller of any vehicle or other item(s) purchased with your loan proceeds will not constitute a cancellation of your Mariner Finance loan.

California Residents: Loans made or arranged pursuant to a California Financing Law license.

VA Residents: Mariner Finance of Virginia. LLC, Licensed by the Virginia State Corporation Commission, Consumer Finance Company License No.CFI-114.

Mariner Finance, LLC. NMLS No. 166564 www.nmlsconsumeraccess.org


Contact info

4.2

Great

TrustScore 4 out of 5

713 reviews

5-star
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Rated 5 out of 5 stars

Listened to my request and no pressure given

Mr. Antwan, at the Westerville Branch help me out tremendously. He offered many options and was able to help me with my request. Thank you so much and I would send any of my family and friends to this branch for help. Thank you again. From Karen Byrd

April 8, 2026
Unprompted review
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Reply from Mariner Finance

Karen, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

James Gary Moody explained everything…

James Gary Moody explained everything very well.

April 8, 2026
Unprompted review
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Reply from Mariner Finance

Valerie, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

I have used Mariner for years

I have used Mariner for years. I have had bad situations come about and Michael Frazier@ the Fairlawn Ohio Office has always helped me with options. He will do whatever is posssible to provide information, facts, and options even when bad things happen too. He is one of the best!
Angie S

April 7, 2026
Unprompted review
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Reply from Mariner Finance

Angie, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

christine meyerkord was very nice and…

christine meyerkord was very nice and very professional at helping me get the help and loan i needed . i really appreciated the time and work effort she provided she was very much friendly with great attitude ...thankyou christine i would recommend mariner fiance for loans Dennis Drey

April 6, 2026
Unprompted review
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Reply from Mariner Finance

Dennis, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Audrey was so nice to us

Audrey was so nice to us, Very polite.Explained everything to where we understood it all. Id recommend Mariner Finance to everybody. Thank You!

April 1, 2026
Unprompted review
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Reply from Mariner Finance

We love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Absolutely the most crooked people in…

Absolutely the most crooked people in the finance business
Did a application and then after 2 days, the approve it and with in 2 hours, the reject it. I had a loan with them 2 months prior that I paid off with them. Yes I had a old account that was included in a bankruptcy from years before before I had a loan with them after that that I paid off and then get done like this. The worst experience ever and do nit do business with mariner finance. I would do a payday loan before I will go through them. They are horrible and treat you like cray and Noone know anything there.

April 2, 2026
Unprompted review
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Reply from Mariner Finance

Thank you for taking the time to share your experience, Jeffery. We are committed to delivering excellent service and regret that we did not meet your expectations. At Mariner, we thoroughly review each application to ensure applicants receive the best possible loan terms. You will receive an adverse action notice within 30 days, which will outline the factors that impacted your credit decision. Should you have any questions or wish to request a written statement with specific reasons for this decision, please contact our Customer Relations Department at (844) 338-2080 or ContactUs@marinerfinance.com.

Rated 5 out of 5 stars

Aaron was amazing from the beginning to…

Aaron was amazing from the beginning to the end of the process. He was professional, knowledgeable, courteous, polite and informative. He deserves 10 stars

March 25, 2026
Unprompted review
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Reply from Mariner Finance

Ann, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

They were friendly and made the process…

They were friendly and made the process non-complicated and I appreciate their patience.

March 26, 2026
Unprompted review
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Reply from Mariner Finance

We are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

Very disappointed in this place

Very disappointed in this place the people at my local branch all nice when you get the loan but when you call for help or Information they are rude and take forever to call back .The interest is so sky high you'll never get it paid off *** do not go there

March 26, 2026
Unprompted review
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Reply from Mariner Finance

Thank you for your feedback, Sheila. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. In regard to the disclosed interest rates, they are set and regulated by the state in which the loan is funded. If you would like to discuss your experience in greater detail, please call our Customer Relations Department directly at 844-338-2080 or message us at https://www.marinerfinance.com/customer-support/.

Rated 1 out of 5 stars

I have never been so mad and frustrated…

I have never been so mad and frustrated with Mariner finace.ive been a customer for a long time and have loaned and paid back EVERY LOAN.yesterday I called and gave all my information to one of your loan people(and that’s being nice) he told me I was approved.went to the office and was denied for a loan AFTER I WAS TOLD THE UNDERWRITER APPROVED ME.sat there for over an hour and got denied.i will NEVER try for another loan with you….bad service to tell someone one thing,have then wait and be denied.waste of my time…..

March 25, 2026
Unprompted review
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Reply from Mariner Finance

Thank you for your feedback, Staci. Our goal each day is to provide an exceptional customer experience, and we apologize that your most recent interaction did not live up to that expectation. Mariner attempts to qualify each applicant for the most favorable loan terms available. There are many factors contribute to a credit decision. For example, creditworthiness, verified income, and any past and present debts the applicant may have can all affect the outcome of an application and/or the loan amount. You will receive an Adverse Action letter within the next 30 days showing the application decision If you have any further questions you can contact our Customer Relations Department at (844) 338-2080.

Rated 5 out of 5 stars

Quick and professional.

March 19, 2026
Unprompted review
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Reply from Mariner Finance

Rochelle, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Nikki was excellent

Nikki was excellent! She was very professional and I was very impressed with her ability to make my loan application go smoothly! I highly recommend her and Mariner Finance!

March 20, 2026
Unprompted review
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Reply from Mariner Finance

Tony, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Mariner finance did a great job…

Mariner finance did a great job handling my loan application and great loan rates

March 18, 2026
Unprompted review
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Reply from Mariner Finance

Domingo, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

DeAngel was such a great help with…

DeAngel was such a great help with getting my loan. She goes over and beyond to help her customers. From the first interaction to the last. Very rare trait these days! Absolutely wonderful!

March 18, 2026
Unprompted review
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Reply from Mariner Finance

Kelly, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

I was so impressed with how helpful…

I was so impressed with how helpful everyone was and the amount of the loan that I qualified for.
I would give them a 10 star rating if I could.

March 12, 2026
Unprompted review
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Reply from Mariner Finance

Jacqueline, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Well Patricia was a great person to…

Well Patricia was a great person to work with on this loan to say the least she took the time I needed to secure the loan, will do business with you in the future 😀

March 13, 2026
Unprompted review
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Reply from Mariner Finance

Daniel, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 5 out of 5 stars

Getting a loan approval and courtesy by…

Getting a loan approval and courtesy by the staff. And a larger amount of money than I expected.

March 11, 2026
Unprompted review
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Reply from Mariner Finance

Sandra, we are happy to hear about your positive experience! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

Rated 1 out of 5 stars

I'm giving it a one only because first…

Location by firehouse sub in North lake area by the mall I'm giving it a one only because first I was approved and then I waited all day about 3 hours until it was time for them to close for them to tell me that something is wrong with my check stub saying I didn't make the amount that it says that I gave them the amount the day before over the phone they asked me how much do I make every two weeks I gave them the amount I told them I didn't know how much but it was between the amount that I gave them before the taxes are taken out but it comes 4:59 after I had to be going to pick up my kids but they said then on top of that my credit score went all the way down a hard pull on my credit if I know that was going to happen I'm thinking to myself that I'm a approved so okay I'm going to be walking out the door soon with what I came for but they had me waiting around I guess the young lady that was taken care of me was in training which I enjoyed talking to her but her manager comes in the door saying something about a check so I really didn't understand what he was saying because it was given attitude for what reason I don't know so I was just ready to go before I go off I already didn't want to do the loan but I needed it for my son's graduation because I didn't want to do a loan give them my information and already had fraud issues on my cards and stuff that made my credit go down because people using my information now now I don't waste my time what's really pissing me off is that I did application online then I came in I shouldn't have to do a lot of stuff if I got information it shouldn't it's right there in the computer that shows all my information so why is I'm waiting about 3 hours and filling out information then told that the reason why I was all the way approved it's because the amount I make but they seen the information online they seem the check stubs in their face so that's the reason I'm giving it a one not because of the lady that was helping me cuz she was doing she was learning apparently is the manager that came in with the attitude at the end like y'all just waste my time like I done something wrong like I lied about something on my application which I didn't I went by what they asked me on the phone about how much I made which is accurate

March 10, 2026
Unprompted review
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Reply from Mariner Finance

We appreciate you taking the time to post about your experience, Yvonne. We strive to provide exceptional service and apologize that your recent interaction did not meet those expectations. Mariner attempts to qualify each applicant for the most favorable loan terms available and an offer is subject to change based on changes in the application amount, available collateral, and applicant qualifications – including the applicant’s credit profile and ability to successfully complete all verification requirements. If you have any further questions or concerns, please reach out to our Customer Relations Department at (844) 338-2080.

Rated 5 out of 5 stars

JESSICA the branch manager was very…

JESSICA the branch manager was very professional and was very helpful

February 25, 2026
Unprompted review
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Reply from Mariner Finance

Denarrio, we love to hear great feedback about our employees! Thank you for being a Mariner Finance customer. A referral is the greatest compliment for a job well done. Be sure to let your friends and family know about the Superior Customer Service you received during your visit with Mariner Finance.

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