Lovely earrings but zero after sales customer service
The earrings I bought are lovely, but arrived broken and we’ve tried getting in touch with Marini Jewellery for a week now and not heard anything back.
March 15, 2026
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Company details
Written by the company
Marini Jewellery, where high-quality craftsmanship meets affordability. Our exquisite pieces are made from 925 sterling silver, plated with 18k gold, and adorned with zirconia, high-carbon diamonds, or lab-grown gemstones. We believe in making high jewellery accessible, offering luxurious high-jewellery designs at fashion jewellery prices. Discover the elegance and sophistication of Marini Jewellery today.
Contact info
Loder House, 2 Anderson road, SE3 9GX, London, United Kingdom
- 07825891021
- info@marinijewellery.com
- marinijewellery.com
4.0
Great
19 reviews
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Hasn’t replied to negative reviews
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People also looked at
I’m a fine jewellery buyer myself
I’m a fine jewellery buyer myself, but a while ago I had a bracelet stolen near harrods, the thief literally cut it off. Since then, Ive felt that for certain occasions, it makes more sense to wear something that looks like high jewellery but doesn’t come with the same risk.
I saw this brand on Instagram and ordered with fairly low expectations. But I have to say, the “stones” are almost impossible to tell from the real thing with the naked eye, the colours are incredibly pure, they have great sparkle, and the setting work looks very high-end. The only noticeable difference is that they feel lighter when worn, but that’s obviously something only I would know.
Highly recommend.
February 3, 2026
Reply from Marini Jewellery
Dear Maryam,
Thank you so much for your kind words and support.
We’re truly delighted to hear that our jewellery exceeded your expectations. Your feedback means a great deal to us, especially coming from someone with a background in fine jewellery.
With sincere thanks,
Marini Jewellery
Customer Service
Beautiful piece
I have recently purchased a beautiful bracelet and one of the gems has a significant gap in on of the stones. I am currently looking for someone locally to repair it. Unfortunately, I will not wear the bracelet as I am afraid that the stone will fall out completely.
January 1, 2026
Unprompted review
Reply from Marini Jewellery
Dear Kathy,
Thank you for taking the time to leave a review.
We would like to kindly clarify that you may have reviewed the wrong brand. Marini Jewellery is a London-based brand and we only sell within the UK, and we also have not sold bracelets for quite some time. Based on your description, it appears that the item mentioned may not have been purchased from us.
We take accurate and genuine feedback very seriously and would not want any confusion to cause inconvenience for you or our business. We would therefore kindly ask that you double-check the brand you purchased from, and if this review was left in error, we would greatly appreciate it if you could remove or amend it.
If you have any questions or would like us to help verify this further, please feel free to reach out.
Kind regards,
Marini Jewellery
Will buy again
Marini team is quick to respond to any requests and their jewellery are exquisite.
December 4, 2025
Reply from Marini Jewellery
Dear Linda,
Thank you so much for your kind words and support.
We’re truly delighted to hear you’re happy with both our service and jewellery. Your trust means the world to us, and we can’t wait to welcome you back again soon.
With sincere thanks,
Marini Jewellery
Customer Service
Great quality
Great quality, perfect size!
I wore it straight away , and it looked gorgeous !
June 9, 2025
Reply from Marini Jewellery
Dear Gaia,
Thank you so much for your kind words and support.
We’re truly delighted to hear you’re happy with both our service and jewellery. Your trust means the world to us, and we can’t wait to welcome you back again soon.
With sincere thanks,
Marini Jewellery
Customer Service
LUVVV✨💎
✨ Absolutely in love with Marini Jewellery! ✨ Every piece is crafted with such exquisite detail and elegance—truly a perfect blend of artistry and sophistication. The quality is outstanding, and you can feel the love and care that goes into every design. I’ve received so many compliments whenever I wear my pieces! 💖 If you’re looking for timeless, beautifully made jewellery, Marini is the one. Can’t wait to add more to my collection! ✨💎
February 18, 2025
Reply from Marini Jewellery
Dear Oli,
We’re beyond grateful for your lovely review! It means so much to us that you love Marini Jewellery and appreciate the craftsmanship. Hearing that our pieces bring you joy makes everything we do even more special!
We can’t wait for you to add more to your collection! Thank you for your support.
Kind regards,
Marini Jewellery
Customer Service
Gorgeous ring although it is bigger…
Gorgeous ring although it is bigger than I thought for my finger..
February 24, 2025
Reply from Marini Jewellery
Dear Ilshad,
Thank you for your kind words! We’re so happy to hear that you love the ring. If you’d like to exchange it for a different size, we’d be more than happy to assist you!
Please reach out to us at info@marinijewellery.com, and we’ll guide you through the process.
Looking forward to helping you find the perfect fit!
Best regards,
Marini Jewellery
Customer Service Team
Speedy shipping
Speedy shipping, gorgerous piece, and excellent quality. Really delighted to find such a stunning piece at this price, worth every penny! Very very happy with my purchase. It's kind of like a statement piece, but also good for everyday wear. 5 stars for everything, thank you so much!
February 18, 2025
Reply from Marini Jewellery
Dear Luna,
Thank you so much for your wonderful review! We're thrilled to hear that you love your piece and that it arrived quickly! Your kind words and support truly make our day! Enjoy your jewellery, and we can't wait to serve you again in the future!
Kind regards,
Marini Jewellery
Customer Service Team
Ruby earrings to celebrate my 40th
The earrings are absolutely gorgeous, beautiful luxurious box, shipped same day, free pair of earrings as a gift! Will definitely be back - thank you 😊
February 2, 2025
Reply from Marini Jewellery
Dear Anna,
Thank you so much for your wonderful review! We're thrilled to hear that you love your ruby earrings and that they made your 40th birthday even more special. 🎉💖 It was our pleasure to provide you with a great shopping experience, and we're delighted you enjoyed the packaging and the little gift.
Wishing you a very happy birthday once again! 🥳 We can't wait to welcome you back in the future.
Best wishes,
Marini Jewellery
Customer Service
I am really happy my purchase the…
I am really happy my purchase the earrings looks so stunning quality very good. I will recommend anyone love jewelry.
January 1, 2025
Reply from Marini Jewellery
Dear Salma,
Thank you so much for your kind words, we hope our jewellery brings joy and happiness to our beautiful clients. Thank you again for choosing Marini.
Kind regards,
Marini Jewellery
Customer Service
Reply from Marini Jewellery
Dear Lamaan,
Thank you so much for your kind words, we are so glad you loved our jewellery. It means the world to us to know that our designs bring you joy.
Kind regards,
Marini Jewellery
Customer Service
Good quality items and beautiful…
Good quality items and beautiful packaged really personalized
December 13, 2024
Reply from Marini Jewellery
Dear Sam,
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with your purchase and had a great experience with us. Your support means the world to us and motivates us to keep delivering quality and care in everything we do.
Warm regards,
Marini Jewellery
Absolutely lovely and unique design
I've just received my ring and it's absolutely lovely. It's definitely going to be my statement cocktail ring for the foreseeable future.
Nice quality, really pretty design which is very different from anything else I've seen. It came nicely wrapped also, an early Christmas gift for me!
Thanks to the team at Marini!
December 9, 2024
Reply from Marini Jewellery
Dear Vanessa,
Thank you so much for placing your trust in us and supporting our small business—it truly means everything to us! Your happiness is our greatest reward, and we hope these pieces will add a little sparkle to your day.
Kind regards,
Marini Jewellery
The order was packaged very nicely
The order was packaged very nicely, the ring is wonderful.❤️❤️❤️❤️
November 28, 2024
Reply from Marini Jewellery
Dear Valeria,
Your lovely feedback brightened our day! We’re so happy you’re enjoying the ring and appreciate your trust in us. Thank you for your kind support!
Best regards,
Marini Jewellery
Reply from Marini Jewellery
Dear Gabriella,
Thank you so much for your lovely review! We’re thrilled you loved our jewellery! Can’t wait to serve you again soon!
Marini Jewellery
Beautiful and unique jewellery
Beautiful and unique jewellery, arrived very fast and the communication was excellent. I am super happy with my ring :) A lovely brand and will definitely be ordering from them going forward
August 31, 2024
Unprompted review
Reply from Marini Jewellery
Thanks so much for leaving us a review, we love reading your feedback!
Enjoy your jewellery, hope to see you again soon.
Best wishes,
Marini Jewellery
Reply from Marini Jewellery
Dear client, thank you for your kind words! Thank you for choosing Marini.
everything amazing jewellery with nice…
everything amazing jewellery with nice quality
October 10, 2024
Reply from Marini Jewellery
Dear Ms Zhao, your kind words truly mean the world to us. Thank you for shopping with Marini.
This was a gift
This was a gift, absolutely stunning. The cut, the sparkle and the gift box and presentation was second to none
August 15, 2024
Reply from Marini Jewellery
Dear Sue, thank you so much for your wonderful feedback and for choosing us!
Your support means everything to us, and we're grateful to have been a part of this special moment!
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