The Marion Gluck Clinic Reviews 113

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Dr McQuaide is truly exceptional. She listens, cares and importantly then offers practical help and solutions. I couldn’t recommend her more highly.

Rated 5 out of 5 stars

Dr Elaine McQuade is excellent and really knows her stuff. She is an expert in bioidentical hormone replacement and is also such a nice person. You could not ask for a nicer doctor who is also highl... See more

Company replied

Rated 1 out of 5 stars

My doctor is just the most wonderful person kind good at her job love her the system of the Gluck clinic I find difficult and to money minded seems like money runs the system not what I would thin... See more

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Rated 5 out of 5 stars

Love this clinic- bio identical hormones literally changed my life for the better. My doctor-Dr. Acampora is very thorough and detailed. She always goes the extra mile and gives very useful medical as... See more

Company details

  1. Women's Health Clinic
  2. Endocrinologist
  3. General Practitioner
  4. Holistic Medicine Practitioner
  5. Wellness Center

About The Marion Gluck Clinic

Information provided by various external sources

Established in 2007, The Marion Gluck Clinic is the UK’s No.1 clinic that specialises in the use of bio-identical hormones (BHRT) to restore and maintain optimal health and hormone balance for our patients. Each year we treat thousands of patients covering a wide range of symptoms and conditions including the Menopause, Andropause, Thyroid Dysfunction and PMS. Through a personalised, professional and innovative approach to treatment, our aim is to improve the quality of our patients’ lives with a treatment plan tailored to their precise needs. We pride ourselves on our standard of patient care and aim to deliver a 5* level of service to every patient.
Call our dedicated Patient Care team today on 020 7191 2378 to find out more and book an appointment. https://www.mariongluckclinic.com/book-an-appointment

Contact info

3.9

Great

TrustScore 4 out of 5

113 reviews

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Rated 5 out of 5 stars

Excellent as always

I have been going to the Marion Gluck clinic since 2007 and it has literally saved me. The start of menopause was horrendous and I thought I was going mad, never mind all the symptoms. I have always received first class treatment and the bio-identical hormones changed my life. I cannot recommend it highly enough to anyone experiencing hormonal issues at whatever time of life.
Today's visit with Dr Elaine McQuade was especially thorough and helpful and I came away feeling truly listened to and cared for and know that the prescription I have been given has been carefully thought out and designed exactly for my needs right now. She was both sympathetic and empathetic and it is so nice to feel that your wellbeing is given so much importance.

August 7, 2019
Unprompted review
Rated 1 out of 5 stars

Shocked at new charges for a telephone consultation

I was very shocked and disappointed to discover on my last telephone consultation that you had doubled the cost. I had not been informed in March when I last spoke to the doctor or had any email from you . My conversation lasted 9 mins and was basically houngan over what was discussed in March as I had already phoned in my results that needed checking the doctor had obviously not revived them and as I was wiry happy with my prescription there was nothing els to discuss as a patient that does not live in the area and I have recommended at last 6 clients to you I use a telephone consultation more than most so was horrified to think that a 9 min conversation should ever be charged the same as a clinic visit hope to here from you soon many yhank Wendy walsh

August 6, 2019
Unprompted review
The Marion Gluck Clinic logo

Reply from The Marion Gluck Clinic

Dear Mrs Walsh,

Thank you for your recent feedback regarding the changes we’ve introduced to our appointments and pricing back in February 2019.

We appreciate that this new structure is different from what you’ve been used to but there is a number of reasons for the changes.

Patient feedback - over the last 12 months, patient feedback has highlighted that the 15-min consultations have been considered too short, rushed and poor value for money.
Patient / Doctor relationship – doctor feedback has also indicated that the 15-min telephone consultations didn’t provide enough time for the doctors to listen and understand the patient’s symptoms and needs.
Simplicity & Flexibility - all Follow-up and Review appointments are now the same length and cost, regardless of whether they are conducted via phone, video/Skype call or face to face. This gives patients flexibility as to how they would like their appointments conducted.

At all times, patient satisfaction at The Marion Gluck Clinic is of the upmost importance. We hope this goes some way to explaining the rationale behind the new appointments and pricing and we look forward to the continued relationship between yourself and the Marion Gluck Clinic.

We will follow this reply up shortly with a personal email as we really value you as a patient and want to ensure we can continue a positive relationship despite these changes.

Kind Regards,
The Marion Gluck Clinic Team

Rated 5 out of 5 stars

A welcoming friendly atmosphere and…

A welcoming friendly atmosphere and professional staff.
Informative consultation. The Doctor was happy to answer questions.
Efficient process from consultation through to obtaining a prescription.

July 23, 2019
Unprompted review
Rated 4 out of 5 stars

The doctor I saw was great

The doctor I saw was great - very informative and we had sufficient amount of time to discuss all of my concerns. The only reason that I didn't give 5 stars is because I tried calling the clinic a couple of times earlier in the day and there was no answer, but a prompt gave me the option to leave a message, while requesting detailed information and no on ever called me back, so feel their administrative are not very efficient.

July 12, 2019
Unprompted review
The Marion Gluck Clinic logo

Reply from The Marion Gluck Clinic

Dear KV,

Thank you for your feedback.

I am sorry to hear that you had difficulty getting through to our lines on the day.

I am glad that the Patient Liaison Manager at the clinic has investigated this and resolved this for you now. If you have any further queries, please do not hesitate to contact us on 020 7402 2151.

Wishing you a lovely week ahead.

Many Thanks,
Anela

Rated 4 out of 5 stars

The doctor was very caring

The doctor was very caring, sympathetic and took time to answer questions. Administration efficiency needs to be smoother; ie being asked for payment when it had already been made. The service is costly, but still worth it for the health benefits.

July 12, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent and professional Clinic

Love this clinic- bio identical hormones literally changed my life for the better. My doctor-Dr. Acampora is very thorough and detailed. She always goes the extra mile and gives very useful medical as well as holistic advice. She is always coming up with good ideas to improve the condition of people like me going through menopause as well as having a complicated thyroid issue. Would highly recommend this clinic.

July 10, 2019
Unprompted review
Rated 5 out of 5 stars

The team here serve with the highest…

The team here serve with the highest professional standards, to provide empathetic and supportive care at all times. Dr McQuade is very capable and knowledgeable with the right balance of support and guidance.

I am very happy with every aspect of this clinic.

July 9, 2019
Unprompted review
Rated 5 out of 5 stars

Gratitude

Since my initial appointment with Dr McQuade, I have had continual excellent treatment. Dr McQuade is a sympathetic and empathic listener who makes me feel comfortable even when sharing some intimate details pertaining to the menopause. Dr McQuade has a very pleasant "bedside manner", whether or not it’s a face to face or telephone consultation. I have been taking Bio Identical HRT plus supplements as per her advice for two years and feel so much better.

July 9, 2019
Unprompted review
Rated 5 out of 5 stars

The clinic is a life saver

The clinic is a life saver, I do sometimes dread making the journey into London for my appointment but it's such a good opportunity to really check in with yourself and see how things are.

July 2, 2019
Unprompted review
Rated 5 out of 5 stars

Lovely clinic in easy location

Lovely clinic in easy location. Friendly staff.
Doctor put me at ease and was very thorough and informative. Feel very positive that I can improve my symptoms.
Telephone follow ups to avoid further visit if feasible.

June 26, 2019
Unprompted review
Rated 5 out of 5 stars

This place has been a godsend

I have been visiting the Marion Gluck clinic for two years now and I don’t intend to stop, ever. When I first walked through the doors of the clinic, I was at my wits end. I thought I was beyond help.

I was peri menopausal and I had PMDD. My life was impossible. Every task required a huge effort and I cried at least once every day out of frustration and sheer exhaustion.

Two years on and my life could not be more different. I’m happy, I’m comfortable in myself and my future looks, feels and is bright. There are days when I experience such a profound sense of happiness, peace and joy that I have to pinch myself to make sure that I am not dreaming. I never knew such feelings of contentedness existed.

There are days when I regret not sorting out my hormonal imbalance sooner as I feel I have wasted so much time feeling awful. But those days are few and far between now. Most of my time is spent trying to squeeze as much as I can out of each day and luxuriating in my newly acquired happiness, courtesy of the Marion Gluck clinic.

I am extremely grateful to Dr Laila Kaikavoosi for all her help and patience. She listened, responded, wrote out the right prescription for my bio identical hormones and got me back on my feet when I had virtually given up hope of ever leading a normal life.

June 24, 2019
Unprompted review

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