Mark 1 Hire & Mark 1 Training Reviews 167

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often going above and beyond to assist. People frequently highlight the excellent service, noting its efficiency and reliability, whether for equipment hire or training courses. The user experience is often described as smooth and well-organized, with clear instructions and high-quality products. However, some customers were not happy with the service in Basildon, mentioning issues with not being shown how to operate equipment and inconvenient collection times.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Service

Clients share positive opinions on service, consistently praising its efficiency and helpfulness. Many... See more

User experience

Customers consistently note positive experiences with the user experience. Reviewers frequently praise the... See more

Instructions

Reviewers mention positive feedback about instructions. Customers consistently praise the instructors for... See more

Product

People report positive experiences with product. Customers consistently praise the great products and... See more

Based on these reviews

Rated 5 out of 5 stars

Attended the IPAF course which was taken by Les, at Purdey's Industrial estate in South-End on Sea. The course was well put together, and covered all aspects of whats required. Les is experienced and... See more

Company replied

Rated 5 out of 5 stars

I have used Mark One over some years and always found them a pleasure to deal with, the hire equipment has always been to the highest standard and with the knowledgeable staff on hand to help you get... See more

Company replied

Rated 5 out of 5 stars

I hired two items in succession. A forward reverse narrow whacker and concrete mixer. Unfortunately the mixer developed a fault but the team very quickly had a replacement on site in under an hour mea... See more

Company replied

Rated 5 out of 5 stars

The attendant Ben Stringer was attentive, with good customer service approach. I am glad after listening to what I needed the equipment for, he advised I hired the mixer for a week instead of the da... See more

Company replied


Company details

  1. Tool Store

Written by the company

Mark One Hire is the leading tool and equipment hire company in the South East. Our company has been built on service to our customers; we care about getting it right! Our specialised divisions offer access hire, tool hire, lifting equipment hire, floor...


Contact info

4.8

Excellent

TrustScore 5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very good instructor.

December 19, 2025
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Paul,

Thank you for the feedback, its greatly appreciated.

Should you have any questions or need any further assistance please just let me know.

Regards,

Michael Forkes
Business Development Manager
michaelforkes@mark1hire.co.uk
01702 561 829

Rated 5 out of 5 stars

Well organised and informative

Well organised and informative

April 7, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Richard,

Thank you for your feedback. We are pleased to hear you found the training well organised and informative.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Ipaf

All
Good. Great trainer

April 2, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Robbie,

Thank you for your review. We are glad to hear you had a good experience and that the training met your expectations.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

First aid training

Great experience by Steve and Jim their excellents and professional approach was very good and helped us understand the importance of first aid training 10/10 100% recommend

April 1, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Callum,

Thank you for your fantastic feedback. We are delighted to hear you had a great experience with Steve and Jim and that their professional approach helped highlight the importance of first aid training. We really appreciate your recommendation.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

IPAF

Les and Richard great instructors helped me pass

April 1, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Ben,

Thank you for your review. We are pleased to hear Les and Richard supported you well throughout your IPAF training and helped you pass.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

It was good 👍

It was good 👍

February 26, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Grant,

Thank you for your review. We are pleased to hear you had a good experience and appreciate you taking the time to share your feedback.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Great Simon was very helpful

February 26, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi George,

Thank you for your feedback. We are glad to hear Simon was very helpful and that you had a great experience with us.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Good and thorough cat scan course

February 26, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Danny,

Thank you for your review. We are pleased to hear you found the CAT scan course good and thorough, and we appreciate you taking the time to share your feedback.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Richard and mark great instuctors

Richard and mark great instuctors! Great course! Highly recommended

February 20, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Charlie,

Thank you for your fantastic feedback. We are pleased to hear you found Richard and Mark to be great instructors and that you would highly recommend the course.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 4 out of 5 stars

Pasma training

Great course, tutors were excellent, very knowledgeable and answered all questions well. Only downside was no available parking on site

February 13, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Lee,

Thank you for your feedback. We are pleased to hear you found the PASMA training course valuable and that our tutors were knowledgeable and helpful throughout. We appreciate your comments regarding parking and will take this on board as we continue to improve our service.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Tower Construction is experience

We have used Mark 1 Hire now for over 20 years and we highly recommend their services.

February 10, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Arron,

Thank you for your continued support and for recommending our services. We truly value your loyalty over the past 20 years and look forward to continuing to work with you.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Simon was very good and very helpful…

Simon was very good and very helpful throughout.

February 5, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Liam,

Thank you for your feedback. We are pleased to hear Simon was very good and helpful throughout your experience.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Very good service

Very good service, it was Richard that helped me. He was very helpful in the process. I have only positive things to say about my experience.

February 4, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Vaidas,

Thank you for your review. It is great to hear you received very good service and that Richard was helpful throughout the process. We appreciate your positive comments.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable staff - great service, great product - will definitely hire from them for all of my hire needs.

January 22, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Adam,

Thank you for your kind feedback. We are pleased to hear you found our team friendly and knowledgeable, and that both the service and product met your expectations. We look forward to supporting you with all your future hire needs.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Really good course

Really good course, covered all material needed refreshing on which makes me more confident to go out to site.

January 21, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Stuart,

Thank you for your review. It is great to hear the course covered everything you needed a refresher on and that it has given you more confidence when heading out to site.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Richard was great at all aspects of the…

Richard was great at all aspects of the course very well presented and in depth would highly recommend mark 1 for this course

January 21, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Lee,

Thank you for your feedback. We are glad to hear Richard delivered the course to such a high standard and that you would recommend Mark One Hire.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Pleasant day

January 16, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Martin,

Thank you for taking the time to leave us your feedback. We are pleased to hear you had a pleasant day and appreciate you choosing Mark One Hire.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards

Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Very good training

January 16, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Peace,

Thank you for your review. We are glad to hear you found the training very good and appreciate your positive feedback.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

Exceptional tutors

January 16, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Danny,

Thank you for your kind comments. It is great to hear such positive feedback about our tutors, and we are pleased you had a good experience with us.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

Rated 5 out of 5 stars

PASMA Training with Mark One Hire

PASMA Training with Mark One Hire, brilliant and informative, very well ran and and fantastic instructors.

January 16, 2026
Unprompted review
Mark 1 Hire & Mark 1 Training logo

Reply from Mark 1 Hire & Mark 1 Training

Hi Jim,

Thank you for your detailed review. We are delighted to hear you found the PASMA training brilliant and informative, and that our instructors made such a positive impression.

Should you need anything else or have any questions then please do not hesitate to contact me.

Regards
Michael Forkes
Business Development Manager
Mark One Hire
01702 561 829
michaelforkes@mark1hire.co.uk

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