Very fast and helpful customer service; however, I would like them to have more stocks that I could trade. Some among S&P500 are not on markets.com so could not be traded.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marcus Phun was a excellent Advisor, open communication was a key part of my learning experience from the first to the last meeting and always knowing what was going on and always knew how to advi... See more
Company replied
They prove every day that they are simply the best. Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action. Deposit and withdrawal speeds... See more
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Very good support. I spent a very long time with uploading documents for proof of adress. But support was very patient, and guided me trough it. It was my fault- but the helped me untill it succeded.... See more
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Company details
- Investment Service
- Alternative Financial Service
- Gold and Silver Trading Company
- Non-Bank Financial Service
- Stock Broker
About markets.com
Written by the company
The world of financial markets, your way
Welcome to a more individual approach to the world of trading and investing. One that gives you all the tools and insight you need to track and react to every aspect of the market. With VIP service that treats you like a human being, not a number. All backed by the assurance of a company operated by a FTSE 250 subsidiary. See the Markets.com difference for yourself.
World class tools and insight
Trade over 2,200 instruments with the very latest tech and knowledge. Act on sentiment signals from Wall Street analysts, hedge fund managers, company insiders and more. Stream the latest analysis and training from industry-leading educators direct in-platform with XRay.
VIP support
Get VIP service that treats you like a human being, not a number. Whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’re available by phone, email, and Live Chat.
Leading technologies
Our trading platforms are your gateway to the world’s financial markets, from best-in-class trading technology in the shape of Marketsx, to powerful share dealing from Marketsi. Explore the one-tap trading of our Mobile Platform and automate trades with MT4 and MT5 platforms.
Part of a global technology leader
Whether you’re an experienced trader looking for low spreads and high-tech, or a longer-term investor in search of insight with foresight, you’ll find our site suits you perfectly.
That’s because we are part of the TradeTech Group, a constituent of Playtech, a FTSE 250 company. It means we have the technology and experience to deliver a trading and investment platform for the individual, backed by VIP service that puts you first.
Contact info
3.7
Average
1K reviews
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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scammers
horrible service from the brokers to customer services. they sell you dreams from the get go and it turns into a nightmare once you join
August 14, 2024
Unprompted review
Reply from markets.com
Thank you for your feedback. We're truly sorry to hear that your experience with us did not meet your expectations.
We take all reviews seriously, and we're committed to improving our services based on the feedback we receive. To help us better understand and address the issue reach out to us via email or live chat https://www.markets.com/en/support/contact/
This is by far one of the worst brokers…
This is by far one of the worst brokers out there. Useless customer service and withdrawal delays. And yeah you cant trade crypto on weekends in 2024. If you want full control of your money, STAY AWAY FROM THIS BROKER.
August 9, 2024
Unprompted review
Reply from markets.com
Thank you for your feedback. We're truly sorry to hear that your experience with us did not meet your expectations.
We take all reviews seriously, and we're committed to improving our services based on the feedback we receive. To help us better understand and address the issue reach out to us via email or live chat https://www.markets.com/en/support/contact/
this broker is crap i shared my…
this broker is crap i shared my experience since morning but they havent yet helped i want to link my account to copy trading but havent been helped
August 13, 2024
Unprompted review
Reply from markets.com
Thank you for your feedback. We're truly sorry to hear that your experience with us did not meet your expectations.
We take all reviews seriously, and we're committed to improving our services based on the feedback we receive. To help us better understand and address the issue reach out to us via email or live chat https://www.markets.com/en/support/contact/
Louis was very professional and helpful…
Louis was very professional and helpful during the onboarding process.
August 8, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Louis was thoroughly professional
Louis was thoroughly professional. He proactively called me to ensure that I was all set and coordinated with LTT team to get my issues resolved. He went above and beyond to ensure that I had everything to start my trading. Thank you Louis!
August 7, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Everything is good m totally satisfied…
Everything is good m totally satisfied especially the service ❤️
July 25, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Live chat assistance
Just had another great help by David S through the live chat. I must commend the effortless assistance that was given, and my account is now sorted.
Thank you Markets.com for another great experience.
July 15, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Broker Liquidation Despite Stop-Loss
During the news event (CPI), the broker liquidated my account even though I had placed a stop-loss order (SL) that was triggered. However, the market continued to move against me, and despite the stop-loss being triggered and leverage/margins saving me initially, I ended up losing 1.8 times the amount I was originally risking. When I contacted the support team, they provided irrelevant information that did not address my concerns and contradicted the evidence I presented.
July 11, 2024
Unprompted review
Reply from markets.com
Thank you for your feedback. To assist you further please provide an email address or contact us at support @Markets.com to understand the issue and assist you further on the above
The Markets.com team
Problem solved with-in seconds
Problem solved with-in seconds, great service
July 11, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Quick Response & Helpful
Very quick online response, with quick, professional resolution.
Very helpful
July 9, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Wonderful service and help...they…
Wonderful service and help...they actually call and make sure everything is good... withdrawals are fast, spread is good, and market conditions are good as well...I highly highly recommend
July 5, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Client Manager Louis Wilkinson was very…
Client Manager Louis Wilkinson was very helpful, friendly, in a prompt professional manner. So far my experience with this company is positive.
July 4, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
I have been using this platform for so…
I have been using this platform for so long now what amazing me the best is their customer support
July 3, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
I needed quick and professional…
I needed quick and professional assistance regarding my creation as a customer and immediately got hold of Anastasia via their chat function. She was understanding and helped me with an effective solution. Thanks
July 2, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time to leave us such a review; we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Bad customer service
Bad customer service, broker not comitted to his own announced bonus plans.
SL do not trigger all the time which leads to liquidation! Orders sometimes do not go when you put them, yet, you suddenly find out that it was executed and appears in your opened position after several hours! Customer service have no solutions or feedback! When I asked to close my account they sent me an email as part of their formalities asking why am leaving, I told them am ready to explain everything and I've been treated unfairly in markets, I received a reply email from who looks like head to the office or region saying that we will process your request as soon as possible. Since then, no one called or emailed even to inform me that the account closing is done!
April 15, 2024
Unprompted review
Markets.com for me is the best broker…
Markets.com for me is the best broker so far they are quick 2 respond on they're live chats....so come on guys join us today
June 21, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time out of your day to leave us such a review and we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Louis
Louis, is extremely friendly/professional and always solving all queries.
Great asset to your company.
June 18, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time out of your day to leave us such a review and we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Friendly and supportive support
Friendly contact with clear and concise message and guidance in our dealing.
June 12, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time out of your day to leave us such a review and we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
My favorite broker
My favorite broker ! Spread sizes are great, the fact that it’s a mini and standard account in one, and yesterday I was at the office in Cape Town and the staff are ever welcoming. Keep it up 🤩
June 12, 2024
Unprompted review
Reply from markets.com
Thank you for taking the time out of your day to leave us such a review and we appreciate your feedback.
We are thrilled to hear about your positive experience with us.
We are here for you via email or live chat https://www.markets.com/en/support/contact/
Keep getting calls from you guys and i…
Keep getting calls from you guys and i have already tried to close my accounts and saying i am not interested, but still you guys are pestering me!
June 11, 2024
Unprompted review
Reply from markets.com
We have already closed your account and are concerned to learn that you are still receiving calls from us. This is not the standard of service we strive for, and I apologize for any inconvenience this has caused. We assure you that from our end no calls will be performed
We are here for you via email or live chat https://www.markets.com/en/support/contact/
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