Marks & Spencer Reviews 

hanks for taking the time to review Pure Cotton Striped Rugby Shirt.

Unfortunately, your review didn’t meet all our website guidelines as it customer service focused, so we’re unable to publish it.

We’d love it if you could edit and resubmit your review so we can get it onto the website as soon as possible.


Where is my item?
Shame nobody from M&S notified me that the item was damaged, just said item was not to be delivered on my chosen day and would be notified when item was available to be collected. I waited one week and received no notification so I rang customer services to find out that item had been damaged and a replacement had not been send to store. I was then asked if I wanted a refund or a replacement be sent to store. I requested a replacement which I was able to collect.



Please find the other reasons for not publishing your review.
shipping or fulfilment focused



Thanks again,

The M&S Team





Contact us


Delivery


Store Finder


All In This Together

To make sure our emails reach your inbox, add to your safe list or address book.
You can edit your marketing preferences any time by signing in to your account
Please don't respond to this email, this email address can't accept replies. If you need to get in touch you can still send us an email.

Marks and Spencer plc. Registered office: 35 North Wharf Road, London, W2 1NW, United Kingdom.
Registered number: 214436 (England and Wales) ® 2021 Marks and Spencer plc

Well never envisaged the day I would write anything negative about our dear old M&S.. Been shopping with them since adam was a lad. Bought tihick woolley jumper £35. First day of wear,went into a neighbouring store,tried on jacket, when taking the jacket off, unbelievably the sleevve of my newly purchased jjumper, came with it..!! the whole sleeve had totally come adrift from the shoulder seam. Looking at label , made in China!! Well, theres a surprise, if it had been from primark, primary crap store, would have not been surprised at all. If M&S think cutting corners by getting their products made in the far east will mean bigger profit margins, well it may, but if their products turn out sh**te..then they will end up NO profits. what happened to quality?? NOt good M&S

We quietly buy hundreds of items from Marks Bexhill annually and to date have never had anything but excellent customer service from their staff. Recent returns were easy, staff attitude to LGBTQ+ customers commendable and quality of food and clothing we find is improving. Recommended.

Clothing is good but customer service and staff are lacking. Very poor and would only shop online.

Very happy with many purchases at Marks and Spencer. We order now for many years, our last purchase was in October 2023. The prices are good as well as the quality. Thank you.

No one and I mean No one sells quality food like
Marks & Spencer.
Their service is also 2nd to none.

It's a 5 Star ☆☆☆☆☆ from me.

I feel M&S is going downhill, their food has always been exceptional, but i have found over recent months things have started to go downhill, especially the bakery. A loaf of freshly made bread surely should last more than 2 days before it goes stale. Their muffins are undercooked in the middle. The prices are increasing it seems like on a daily basis, but quantity and the quality doesn’t reflect the cost. Come on Marks get your act together.

The delivery men were extremely professional even when I was worried that my new sofa wouldn't fit through the door they talked me down...

Extremely patient even when the old sofa got stuck

They were cheerful and friendly while doing the job

I'm so grateful there are a lot of delivery men who could learn from them both and WincantonHD who delivered on behalf of M&S; namely IKEA their delivery men are rude and throw your stuff around while complaining it's heavy!!!

Would definitely use your service again in a heartbeat

They were great I didn't get their names but they were fab!!

M&S are going to send the same order again because in the bag was a Cardigan not documented , which I told them about and requested they collect

Well stocked foodhall and friendly staff in the till.

Visited Ayr foodhall on Sunday 5th wasn’t happy pretty poor being disabled asked staff if they had a wheelchair available for customer use yes we have it’s in the toilet upstairs could we have it please ,ten mins later out it comes fair play if that’s were it’s kept that fine although most stores keep them at the entrance done the shopping arrived home decided to have the pizzas as it was late they were the worst pizzas I’ve had from any supermarket no flavour topping wasn’t what you would expect their obviously made for ms on the cheap so waste of £12 their to be honest we used to shop ms weekly then as prices went up we changed but decided to give it another go yesterday but after the experience I’d be reluctant to revisit i did contact ms but online help is pretty poor and the robot is a waste of time first online agent started chat and hung up without chatting second one gave me an email address to send pics of goods and receipt which were in the bin covered in bolognaise sauce so managed to retrieve one so won’t hold out much hope on getting any replies .but not the M&S that I was used to in the past .had we lived closer I might have been tempted to post them back through the letter box with a note but we are 50 mile from the store.have sent bank receipt and pics to email address providedUPDATE customer service reply can’t help you with receipt and pictures of the barcodes so bare that in mind next time you shop at MnS

We had a terrible experience at Mayflower Basildon M and S on Saturday 4 November at 12:50. My wife and I regularly shop here but on Saturday 4 November we were subject to discriminatory treatment by staff. We used the self check out tills and had a number of errors scanning items which required help rectifying. We made sure to scan every item and paid for eveything. Upon leaving the store we were called back in and told that we 'had not paid' for all the items which we had. 
We were then taken to a normal till and they went through every single item in store in front of all the customers which was very embarassing and humiliating. Once they had done their 'checks' we were then told by them there were no issues and every item had indeed been paid for. We both felt discriminated against and are people of colour. We told the staff that they need to check their self check out tills as they often malfunction, their reply was 'our tills work perfectly' and they were having alot of problems with shoplifting.
We both earn a good wage and have no need to shoplift. 
This is highly discriminatory and felt like a stop and search action. We will never set foot in this store again. I am also going to post a negative review on Trustpilot as the paying public need to know about this discriminatory incident.

Very aggrieved ex-customers of M and S

If I got to choose zero, then I would, because we had rotten lettuce when we got home we only saw this from after are experience at M&S food Hall in Bromley

Disgaceful service over 3 months .Despite emails, a personal letter to Mr Powel ( manager of Croydon) and submitting a complaint to Customer Service main office . Have heard nothing

Waited 11 days for my order to turn up. Chased up twice and each time I was told to give it another 48 hours. I was finally told after 20 minutes on hold that my order was lost. It has been dispatched again today and I can expect it in about a week. Very poor communication all around.

Website is obviously not optimised for mobile phones. Click a link/button and it takes 4-5 seconds to even register it. Then numerous error messages appear saying "tab has crashed". Utterly pathetic website from an utterly pathetic company who obviously have little to no concerns about customer service. With an average of 2 stars on here hopefully it will only be a few more months until this useless lot shuffle off in to administration like some of the other brands.

WOW, I have just had the worst customer experience at
M/S store at NUGENT RETAIL PARK ORPINGTON.
there is 2 sales assistants that are so RUDE AND VERY UNHELPFUL. I purchased a shirt from this shop last Wednesday 11th oct £35.00, I wore the shirt once for a funeral. Then it was washed, when it came out of the washing machine one of the collars was all bent due to the plastic bone had become deformed. This morning I too back the shirt, only to be confronted my a very rude sales person. She informed me because I had cut out the label on the side of the shirt I had no consumer rights to return. Every shirt and tee shirt I own, I always cut them out to stop them rubbing. She then proceeded to accuse me of putting the shirt in a tumble dryer, I don’t even have a tumble dryer. Then another customer service person came over and in a very rude manner repeated what this other person had said,
I think it’s disgusting that these shirts are such bad quality. That if you cut out one little label you are not entitled to a refund, I can assure you I will never purchase another item of clothing from m/S ever again.
Please do not buy shirts from this company as the quality is absolutely disgusting, we also spend around
£150 - £175 per week on food shopping. We will know be doing our food shopping some where else.
Shame on you MARKS AND SPENCERS YOU USED TO BE SUCH A GREAT COMPANY.

Shopping here for my groceries is always a joy.Quality food that tastes as good as it looks.Always a pleasure shopping at Marks and Spencer.

Had to make a claim for an accident that wasn’t my fault, despite the 3rd party admitting liability the claim was a complete nightmare, so much so I put a complaint in and received a small amount compensation. Very confusing and conflicting advice from different agents, felt uninformed and the delay in getting a courtesy car was awful due to their incompetence, it made what was already a stressful time even worse. Then my renewal jumped by over £300! So I cancelled and found a policy that was just £60 more than I paid last year.

Have recently purchased a leather settee and chair on the basis that a fabric sample would be provided. Several phone calls later to the new call centre, no sample and refused access to contact the manufacturer direct to obtain one after staff refused to do so. Advised that if furniture when it arrives in not the colour stated to refuse delivery! All well and good but this could be avoided if a sample provided and then order could be cancelled ahead of delivery if the wrong shade.