Marks and Spencer Reviews 114

Consistently dreadful issues with online orders, used to be so reliable. My order hasn't dispatched for nearly 10 days, when I contacted to see when will be dispatched, I was offered a refund, no explanation as to the delay. I don't want a refund I want my items... Last year, items missing, took me forever to resolve. I'm not holding my breath with this order. Another great service gone to the dogs, such a shame.

My wife and I have always been avid shoppers at M and S. However, over the last 12 or 18 months we feel that they have let their high standards slip very badly.
My wife now does all the shopping, due to my inability to walk too far, and she is eternally coming home complaining about several aspects of their quality and service. Our normal monthly bill is circa £500-£600, but we will be buying less there in future. Prior to Xmas my wife went shopping frequently for food for the festive period. She found that, whilst the prices went up, the quantities appeared to reduce. The quality was extremely poor. She bought a large bag of Maris Piper potatoes from M and S in the Trafford Centre. When she came to use them, about a week later, about 75% of the potatoes were already inedible and she had to throw them in the bin. Even the ones we ate were of poor quality. Not what you would expect from M and S!! I really don't want to detail everything that was sub-standard but there are also other things that are quite perturbing. The shelves at both the Trafford Centre and Walkden stores are seldom well stocked. The staff at both stores are unhelpful and quite dismissive when you ask for something. Comparing the staff there to the staff at Aldi, M and S need a major uplift in their training.
The staff at Aldi go out of their way to help, and are always very pleasant. I know that nothing will change at M and S but if they lose the customers, which they will if they don't make some effort to repair things that are wrong, then maybe they will realise how far down they have slipped from their past.

Wont let me cancel an order even though it’s not despatched. Days later. Still not despatched. It’s mad. How many people will my parcel pass through on despatch and return. Just cancel it!

Foods gone down hill. The pasta meals. The chicken is gristley. Tried several times and will no longer buy them. Are you using cheap meat to keep prices low? Your meals for one have gone up a lot in the last 2 years. And now you are using rubbish chicken.

Disgraceful retailer total absence of customer service. Bought several apples from them all bad their policy says they will refund the money. Should have had a 100% refund yet instead got pathetic and patronizing response. Told them unless they give me a full refund I will have to sue them over £20. They could not care less and encouraged me to sue them. So I am now taking them to court for £20 of apples. Disgusting lack of any modicum of customer service.

The toilets, especially the disabled one, are often out of service. Store staff, with the exception of a few, view you as an inconvenience if you ask where to find something.
So all in all, not a great experience.
Morrisons had all we wanted and couldn't get at M&S.

I am a victim of stalking and hate crime with phones being used as a weapon. The GPS is hacked into. The NHS can track your phone if you agree and clearly can be open to abuse. My phones are hacked. I went into Norwich Lingerie. CCTV is extensively used to watch me & my son in certain store unpleasant people work in that are involved. In this instance I went in alone. I went to Lingeries where a woman in strippy vertical white and black top wearing MOOSE antlers used the word GROSS at me. I took it on chin. I went to first floor to look at sale. She came loudly onto that floor too. I approached her and asked if she was on the lingeries and she denied it. This is on CCTV, she will clearly be seen in the place that she denied. It is likely I was being followed on CCTV like the castle mall LA cameras watch me I allege. I went to make a complaint about targeted harassment. Unfortunately Louise the manager was unable to fulfill basic safeguarding and was part I allege part of this hate crime designed to provoke me into anger to get in trouble with police that fail to attend allegations of serious sexual offences against very young kids. Louise was snidy abusive saying she knew who I was, what my mental health diagnosis was and said that when I said i was contacting police which I have to report your store tutted and said that she had her 'OWN POLICE FORCE'. impersonating police officers is something I have had to deal with by calltakers in Norfolk police control room regards non attendance of potential peaodfilles photographing King Ed kids which Norfolk Constabulary never attended despite photos claiming they 'knew me' just like LOUISE a manager. She then ran off like it was her own personal vendetta to rally her police force against me. She came back to watch me spreading her own brand of abuse. As such all clothes bought from your store including a nobodies child 100 pound dress will be returned and I intend to boycott your store over safeguarding concerns surrounding liars that don't investigated complaints but abuse safeguarding laws.
Your in no posiition to treat paying customers in this manner. If your store fails to contact my lawyers will contact you. You have been reported to police. I will return my items and NEVER shop with your store again.

Went into Mark's and Spencers, Henry St, today Saturday 20th December. I picked out a brown leather skirt and was looking for a particular top to go with it, the sales assistant Tina could not have been more helpful, went above and beyond for me to find it for me. Unfortunately out of stock but looked for similar tops. Tina was so friendly helpful and patient. You have amazing staff. 😊

I went to M&S to buy a birthday cake for my youngedt daughter, parking was not great and tight so I was unable to get my wheelchair out of the car so I had to only use my crutches which isn't easy. The staff saw me struggling they emptied my cart for me, packed my groceries, took them to my car and loaded in to my car. The lady behind the till told me that I can ask a member of staff to help me shop in the future. Despite how busy the store was the staff were cheerful and happy to help.

Underwhelming service...an absolute joke.Never order online for collection!
I ordered two dresses online for collection as the delivery was going to take too long. The dresses were meant for some Christmas parties.
I went to check on the M&S portal to see how the parcels were getting on as the date fpr tbe Christmas party was now around the corner. The expected collection date had changed without warning and to a date after the party and a date further out than if I had selected delivery.
I emailed to see what the issue was as if It was a store issue to see if I could collect it elsewhere, just to get some info really.
The response was that part of my delivery one dress would be available and the other would be later/delayed.

I collected the one dress and waited for the email to collect the second.
I received two delay delivery emails. I emailed them again, the parcel apparently got lost and they had to resend it. Non of this was visible on the portal and zero communication on the reasoning for the delays.
They gave me a tracking number with Anpost. Anpost notified me that the delivery had been done and that I needed an email from the store to collect once they had processed it.
Several days passed. I emailed again asking what the hold up was, if I could collect the dress that had been delivered. Next thing I know I am being refunded and sent a 10Euro gift card. All I wanted was a dress for Christmas.. I bought the dress on sale my refund with the gift card won't cover the dress that is still available online,and still available in my size.
Horrified at the level of incompetency, lack of communication, and overall lack of care. I still wonder what the hell happened tp the dress that qas delivered...something is going on here and they don't even know. Needless to say the customer emailing every email response is by a different person. So of course they don't care because they haven't been dealing with you from the start.

I wanted to order a celebration cake. I checked the Marks and Spencer's website yesterday and today. The information states you can order and collect cake in three days, get it by 21st December. I tried to order the cake which I needed for 22nd December but the earliest date offered was 30th December! I tried to contact customer services to complain but there was no email option. I phoned the Customer Services phone number on website but it did not work! I think the company needs to seriously look into keeping their website information up to date and not mislead customers! I am angry and very disappointed!

Today we purchased a slow cooked turkey joint (serves 6) £37. However once we opened the box we was truly dissatisfied. We made an observation to M&S saying if the box had had a clear cover we doubt people would buy it. Also saying if that was the only joint they had for 6 people they would struggle.
However, M&S listened and sent a voucher for the cost + a bit extra straight away.

This is not just music, this is banging music. Snap. Thanks for the memory.
The food is good too. Merry Christmas

Lovely items quick delivery great experience all round

What has happened to M&S. Absolutely dreadful customer service and consistently DELAYED online orders.
What used to be a great store to shop in has now definitely lost my custom.

Products ok but they use EVRI to deliver which is absolutely hopeless. They never deliver on time and say you were out ( when you were definitely in). So many wasted hours waiting at home for failed deliveries.

So sheets with no wrapping arrive dirty - seriously. Get some recycle plastic ! I just hope it comes out in the wash ( if it doesn’t ? What then) my nearest store is 50 miles away and the delivery already took a long time so I don’t want hassle of returning- BUT I won’t buy anymore now! Sad as I used to love Marks

Oddly M&S asked for a review but I could only review one (!) of my items . I tried to return to review another item. Computer said No ……. So the sheet review is here !

Second attempt in 2 weeks to order online. I get to the order page OK, then it just lags. Twice I've managed to submit payment details but the item has, sold out in the meantime or 'there was a problem processing your order'.

I wish they'd be transparent about PayPal too - it's not possible to use it on their website, although the link is there.

The option to give feedback provides a phone number, which is of no use to me, so I'm leaving this second review.

refuse to accept undated vouchers worth £40, went online to complain, started a complaint, then it demanded £1 to continue. This is out and out fraud and the manager made no apology and refused to issue a credit note

i hold a high opinion of marks and spencer,but today i failed topurchase on the website and also failed to place telephone order.i am deeply disappointed.links on the website don't work and staff are ignornt about the proucts on the phone.i shall go to waitrose in person.they always get full marks

Absolute dicks they kept delaying my order and then told me it wasnt in stock not impressed why take orders if not in stock