Car needed repair Mark was very helpful…
Car needed repair Mark was very helpful getting sorted and we got it back in tip tip condition. Thank you to both of you Mark and Paula.
July 17, 2025
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Decided to shop local and support the local business with a view to having all 4 cars maintained here. Started with my daughters. It needed air con fixing which started with a £30.00 diagnostic resulting in it needing a sensor replaced and the air con regassed. Car was booked in and sensor replaced. My daughter turned up for the car. She was told the air con was not fixed as it has a leak so air con condenser was required which was an additional £400 plus for the part and labour. When asked why not call and say that prior to fitting the sensor as the point of the sensor was to fix the air con and if that couldn't be done there would be no point in proceeding so a call to the customer to ask if they wish to proceed would have been compulsory in my view. Instead a part repair was carried out to the cost of £117.07, that added to the previous diagnostic testing of £30.00 is £147.07 total bill.
Seems the company didn't see fit to call the customer and ask if they should return the part and end the job but instead they decided to proceed anyway and get some money out of this customer.
We are very unhappy with our visit and ultimately won't be bringing our 4 cars here.
What a disappointing outcome when it should have been so very different.
June 28, 2022
Unprompted review
Very impressed with the Customer…
Very impressed with the Customer service and work I’ve had done on my car today.
From the moment I contacted Mark, he was professional, knowledgeable and friendly. The final bill was well within the Quote.
As a single woman choosing a reliable Garage is always a stress. So glad I chose Mark Sawkins, Low Willington, County Durham. Highly recommend
March 10, 2021
Unprompted review
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