Marleybones Reviews 817

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, noting that their dogs love the food and experience positive health changes like shinier coats and improved digestion. The customer service is frequently highlighted as first-class, with many appreciating the prompt, helpful, and professional responses. The delivery service is also commended for its speed and efficient packaging. However, some customers experienced issues with their orders, including incorrect or missing items, and occasional problems with delivery. A few people also mentioned difficulties with the ordering process, finding it confusing or receiving an excessive number of emails. There were also isolated instances where dogs did not take to the food, or where billing discrepancies occurred after cancellation.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers report that their dogs love the food, with... See more

Quality

Consumers find quality to be positive, with many praising the high-quality ingredients and the positive... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speed of delivery, with... See more

Order

Clients share ambiguous opinions on order. Many reviewers praise the ease of ordering and the helpfulness of... See more

Based on these reviews

Rated 5 out of 5 stars

I accidentally provided my previous address for my first order, I emailed Marleybones to change delivery address. I received an email back within in a few minutes I was amazed at such a response. Howe... See more

Rated 5 out of 5 stars

My dog Dan, a rescue from Spain, has been on Marleybones for over a year. He likes it well enough. His coat is notably glossy, but I can't say it's really done wonders for the poop! But that is proba... See more

Company replied

Rated 5 out of 5 stars

Both Rosa and I love Marleybones for different reasons,she finds their recipes delicious I find them amazing quality,great concept no need to freeze, the balanced ingredients tailored for your dog,hom... See more

Company replied

Rated 5 out of 5 stars

Brilliant product and service. Speedy delivery even living on a Scottish island 👏 beautifully packaged welcome pack with instructions on feeding, and a free gift. My dog can be sensitive with food bu... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

Fresh dog food made easy. Pantry Fresh® meals, air-dried treats and science-backed supplements delivered right to your doorstep.


Contact info

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Marley loves Marleybones …

Have recently started using Marleybones for my energetic Australian Labradoodle also called Marley . I wanted a high quality, free from additives and appetising food that will keep up with his energy levels, keep him healthy and happy. I did my research and gave Marleybones a try . I have been very impressed with customer service, ease of ordering and of course the quality of the food . Marley loves it all especially Sassy Salmon and his bowl is licked clean. The quality of all food looks high, smells good and you can see how good it is . The company adopts a friendly approach and offers great service and deals for customers. Excellent 👌

March 18, 2026
Unprompted review
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Reply from Marleybones

Hi Mrs J Calderwood,

Thank you so much for sharing your experience!

We’re thrilled to hear that Marley is loving his Marleybones meals, especially the Sassy Salmon. It’s wonderful to know he’s enjoying every bowl and that mealtimes are keeping up with his energy levels while keeping him happy and healthy.

We’re also delighted that you’ve found ordering simple and our customer service friendly and helpful. Thanks again for your support, and we look forward to keeping Marley’s mealtimes enjoyable and nutritious for many meals to come!

Marie

Rated 5 out of 5 stars

Shih Tzu in love

Whn I ordered from 8pm in the evening until the next morning I recived loads of emails, I didnt really see the point one would have sufficed, so thought i cant deal with these emailing me to death over dog food. THEN! The day after the food arrived, and a lovely package full of food treats and a little ball. I have never seen my Shih Tzu enjoy anything like this , he was posessed eating it. So I forgive the mass email episode, and Thank You for a lovely box full of goodies.

March 18, 2026
Unprompted review
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Reply from Marleybones

Hi Mo,

Thank you so much for sharing your experience!

We’re thrilled to hear that your Shih Tzu is loving his Marleybones box and all the treats inside. There’s nothing better than seeing a dog so excited for mealtime, and it’s wonderful that he is enjoying it so much.

We also appreciate your patience with our emails, we’ll take that on board to make things smoother in the future. Thanks again for your support, we look forward to keeping mealtimes fun and tasty for your Shih Tzu!

Marie

Rated 5 out of 5 stars

Excellent customer service

Recently had a really positive experience with Marleybones. I tried the starter pack, without realising that I'd signed up to a subscription, which I didn't want. After trialing dog preferred an alternative brand. I received an email from the company confirming that my second delivery had been dispatched, which I didn't want. So, frustrated, I complained that their sign up was confusing and that I never intended to subscribe, but only a one off order. They immediately cancelled the subscription, refunded the payment and recalled the delivery. Very impressive customer service.

March 18, 2026
Unprompted review
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Reply from Marleybones

Hi Mark,

Thank you so much for sharing your experience!

We’re glad we could resolve things quickly and make the process as smooth as possible for you. We always aim to provide clear communication and responsive support, so it’s wonderful to hear that our team could help and turn a frustrating situation into a positive one.

Thanks again for your feedback, it really means a lot to us!

Marie

Rated 5 out of 5 stars

Marleybones has been life changing!

Marleybones has been life changing for us and our Cavapoochon! Truly. Notoriously picky and with delicate tummies, we’d tried all the other brands but it was very hit and miss. We haven’t looked back since starting with Marleybones - happy dog, clean bowls, competitively priced and SO convenient that you can top up supplies if you need to at chosen stockists near to us. Can’t thank you enough - you’re pawsome 😉 x

March 17, 2026
Unprompted review
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Reply from Marleybones

Hi Mrs Pugh,

Thank you so much for sharing your experience!

We’re thrilled to hear that Marleybones has made such a difference for you and your Cavapoochon. It’s wonderful that mealtimes are now stress-free, bowls are being licked clean, and your dog is happy and thriving. We’re also glad that the convenience of topping up at nearby stockists and our competitive pricing have made things easier for you.

Thanks again for choosing Marleybones and trusting us with your dog’s nutrition!

Marie

Rated 5 out of 5 stars

Both of my dogs love Marleybones.

Both of my dogs love Marleybones food, they really enjoy their meal times now & I’m no longer having to throw away uneaten food.
After a lot of research of this, & other dog food companies, I decided to try my dogs with Marleybones. It was the very top end of my budget but I worked out that if I subscribed then I’d be able to make a considerable saving thus making it more affordable, there also other subscription benefits too.
I’ve found ordering on the website to be simple (even for a technophobe like me)& deliveries have been trouble free. Customer service is excellent, any queries are dealt with promptly & in a friendly manner. All in all I’ve been very impressed & have 2 very happy dogs.

March 12, 2026
Unprompted review
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Reply from Marleybones

Hi Louise,

Thank you so much for sharing your experience!

We’re thrilled to hear that both of your dogs are enjoying their Marleybones meals and that mealtimes are now stress-free for you. It’s wonderful to know the subscription makes the food more affordable while still giving your dogs top-quality nutrition.

We’re also glad that ordering, deliveries, and our customer service have been simple and helpful – we always aim to make things as easy as possible for our pet owners.

Thanks again for choosing Marleybones!

Marie

Rated 5 out of 5 stars

Easy order system & great dog food

Easy to navigate website & place or edit order. Delivery when expected packed well too. Great dog food my dogs love it. Took one of my dogs a few days to get into it but both dogs devour it & lick their dog mats virtually clean !

March 15, 2026
Unprompted review
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Reply from Marleybones

Hi Avril,

Thank you so much for sharing your experience!

We’re delighted to hear that the ordering process was easy and that the delivery arrived as expected. It’s wonderful that both of your dogs are enjoying their Marleybones meals, even if it took a few days for one of them to get fully on board. There’s nothing better than seeing them devour their food and lick their mats clean!

Thanks again for your support, we look forward to keeping mealtimes enjoyable for your dogs for many meals to come!

Marie

Rated 5 out of 5 stars

Bit hit & miss with food…

Bruce can be a bit hit & miss with food but he loves Marleybones (so does our son’s dog, if she can get a look in)!!

March 12, 2026
Unprompted review
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Reply from Marleybones

Hi Gilly,

Thank you so much for sharing your experience!

We’re delighted to hear that Bruce enjoys his Marleybones meals, and it’s lovely to know your son’s dog is a fan too. It’s always great when mealtimes bring excitement for everyone involved, and we’re so pleased to be a part of that.

Thank you for trusting us with Bruce's nutrition!

Marie

Rated 5 out of 5 stars

Finally found a good food for my fusspot …

I have been through so many different dog foods which my dog refused to eat, but finally found Marleybones! As soon as I gave it to my dog she ate it all and licked the plate clean! She loves it! We are 4 days in and every meal she has eaten. I’m so happy as I was starting to worry I would never find a healthy food she would enjoy! She seems to like the lamb and chicken best but has eaten the beef one too.

March 15, 2026
Unprompted review
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Reply from Marleybones

Hi Emma,

Thank you so much for sharing your experience!

We’re so pleased your fusspot has finally found meals she really enjoys. It’s amazing that she’s eaten every meal and even licked the plate clean. It sounds like lamb and chicken are favourites, though it’s great she’s trying the beef too.

Finding a healthy food that a picky dog loves can feel like a challenge, so we’re thrilled to know Marleybones has hit the mark.

We look forward to keeping mealtimes enjoyable for your fusspot for a long time to come!

Marie

Rated 5 out of 5 stars

My Westies love Marleybones

My Westies love Marleybones! Lamb & chicken are their favourites.

March 14, 2026
Unprompted review
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Reply from Marleybones

Hi Anna,

This is so great to hear, thank you for sharing!

We love that your Westies are enjoying their Marleybones meals, and it sounds like the lamb and chicken are clear favourites. There is nothing better than seeing dogs genuinely excited for mealtimes.

Thanks again for your support!

Marie

Rated 5 out of 5 stars

My dog LOVES this food!!

My dog LOVES this food!!! His particular fave is the lamb flavour, he licks his bowl clean to make sure he gets every last bit and I know it's good for him too

March 11, 2026
Unprompted review
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Reply from Marleybones

Hi Amy,

This is so lovely to read, thank you for sharing!

We’re thrilled to hear how much your dog loves the meals, especially the lamb. A completely clean bowl says it all, and it is even better knowing he is enjoying something that is designed to be both nutritious and delicious.

That balance of high-quality ingredients and meals dogs genuinely get excited about is exactly what we aim for, so it is wonderful to hear it is coming through in his experience.

Thanks again for choosing Marleybones, we cannot wait to send your next box!

Marie

Rated 5 out of 5 stars

My experience with the Marleybones team…

My experience with the Marleybones team has been exceptional. Nothing has been too much trouble and all my queries attended to quickly and with no fuss. My two Frenchies (Millie & Lola) love their new Marleybones dining experience and I’m thrilled they’re having great value nutritious, flavoursome and fulfilling food! Keep up the good work !!

March 13, 2026
Unprompted review
Marleybones logo

Reply from Marleybones

Hi Mr Mccarthy,

Thank you so much for taking the time to share your Marleybones experience.

We’re so pleased to hear that your experience with the team has been seamless and supportive from start to finish. Making things easy and fuss-free for you is exactly what we strive for, so it’s wonderful to know that came through.

Even better to hear that Millie & Lola are loving their Marleybones meals. Knowing they’re enjoying food that’s not only delicious but also nutritious and satisfying is exactly why we do what we do.

Thank you again for your kind words and support!

Marie

Rated 4 out of 5 stars

A new way of feeding your dog or cat I…

A new way of feeding your dog or cat I have 2 pups 7 months old ,at the time I was looking for a better option to giving your beloved pet the verry best in meals.
So I decided to try there small box Marylebone to try .to be honest my pups haven't made the transition from dry to wet at the moment, only 3 meals in 3 days just small nibbles, but I'm going to give marleybones 14 days to see if they come to eat it all.
By the way, my other dog jack Russell who has been reared on dry food ,loves Marylebone its eaten up in a few minutes. Mr s marr.

March 13, 2026
Unprompted review
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Reply from Marleybones

Hi Stephen,

Thank you so much for sharing your experience! We completely understand that every dog transitions at their own pace, and it’s wonderful to hear that your Jack Russell has already taken to Marleybones so well.

A gradual transition is always best to avoid tummy upsets, so giving your other pups a few nibbles each day is perfect. Our meals are crafted by veterinary nutritionists to provide balanced, fresh nutrition, so you can feel confident they’re getting the very best.

We’re thrilled to be part of your pups’ mealtime journey and can’t wait to hear how they get on over the next couple of weeks!

Marie

Rated 5 out of 5 stars

New food! Happy dogs!

I have used a very trusted dog food before but I need the freezer space! I have now tried my two Jack Russells on Marleybones and they absolutely love it. I’m not transitioning as slowly as recommended because they are pretty tough and are not having any problems. Far from it!

March 11, 2026
Unprompted review
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Reply from Marleybones

Hi Felicity,

Thank you so much for sharing your experience! We’re thrilled to hear your Jack Russells are loving Marleybones and that switching to our Pantry Fresh® meals is making life easier without taking up freezer space. It’s fantastic that they’ve adapted so well, and we’re delighted that mealtime is enjoyable for them.

We love helping pups thrive on fresh, vet-formulated meals, and your kind words mean a lot. Thank you for trusting us with your dogs. We can’t wait to keep supporting them on this tasty, convenient journey!

Marie

Rated 5 out of 5 stars

Our toy poodle loves Marleybones and…

Our toy poodle loves Marleybones and it’s great that it doesn’t take up freezer space. The cartons are easy to store in the cupboard and easy to open! The trial box is a good way to try out the whole range. The customer service is excellent.

March 11, 2026
Unprompted review
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Reply from Marleybones

Hi Vanessa,

Thank you so much for sharing your experience! We’re thrilled to hear that your toy poodle loves Marleybones and that the convenience of cupboard-ready cartons is making life a little easier for you. It’s great to know the Starter Box helped you explore the full range, and we’re so glad our team could provide excellent support along the way.

We love helping pups enjoy fresh, vet-formulated meals without the freezer fuss, and your kind words mean a lot. Thank you for trusting us with your little one’s meals. We can’t wait to continue supporting both you and your pup on this journey!

Marie

Rated 5 out of 5 stars

Fussy Dog? This works

This is the first time in a year that Leo has cleared his bowl and wanted more. We have tried so many foods for our fussy little guy but this one has, at last got him eating. Great food great customer service recycle the package win win
Nicky & Leo

March 4, 2026
Unprompted review
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Reply from Marleybones

Hi Nicky,

Thank you so much for sharing Leo’s success story! We know how tricky it can be with fussy eaters, so it’s wonderful to hear he’s now enjoying every meal and even asking for more. It makes us so happy to know our meals are hitting the mark and that our customer service has made the experience smooth for you.

We’re also glad you noticed that the cartons are recyclable. Every little step towards sustainability counts! Thank you for trusting us to look after Leo’s nutrition, and we can’t wait to keep supporting both of you on this journey.

Marie

Rated 5 out of 5 stars

Fantastic customer service.

Fantastic customer service.. fussy pup didn’t like the supplements so were exchanged for a treat option. No fuss just happy to help. Speedy service too, well done team Marleybones !

February 27, 2026
Unprompted review
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Reply from Marleybones

Hi Paula,

Thank you so much for your kind words! We’re delighted to hear that we could help find the right option for your fussy pup and that the exchange was quick and easy.

It’s wonderful to know our service made things stress-free for you and your dog. We always aim to provide fuss-free solutions and speedy support, so it’s fantastic to see that reflected in your experience.

Thanks again for choosing Marleybones. Your feedback means a lot to our team!

Marie

Rated 5 out of 5 stars

We wanted to try some different food…

We wanted to try some different food for our 3 year old cocker spaniel. She had recently had a surgical procedure and always had a problem with soft poos no matter what we tried and when we saw some of the Marleybones reviews, thought it was worth giving it a go.
We had a sample pack which she absolutely loved and it wasn’t long before we saw a lot of improvement.
She is excited at mealtimes and we love the ease of use (no freezer needed!). We still mix it with some of her old kibble as she likes the crunch and she is a very happy healthy pup!

January 12, 2026
Unprompted review
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Reply from Marleybones

Hi Marina,

Thank you so much for sharing your experience! We’re thrilled to hear that your cocker spaniel is loving her Marleybones meals and that you’ve seen such a positive difference in her digestion.

We’re also glad the convenience of Marleybones is working well for you. No freezer needed and easy to serve, making mealtimes simple and enjoyable.

Thank you for trusting Marleybones with her nutrition!

Marie

Rated 5 out of 5 stars

Nice

My dogs, Alf and Zula, like Marleybones.
I wish they would have more flavours.
Duck maybe nice. Or a mixture of rice, veg abd meat.

March 1, 2026
Unprompted review
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Reply from Marleybones

Hi Nicole,

Thank you so much for sharing your experience! We’re thrilled to hear that Alf and Zula are enjoying their Marleybones meals. Nothing makes us happier than seeing pups loving their food.

We really appreciate your feedback about flavours. Our team of veterinary nutritionists is always exploring ways to bring variety while keeping meals balanced and healthy, so suggestions like yours are invaluable.

It’s wonderful to know Marleybones is making mealtime enjoyable for your dogs. Thank you again for trusting Marleybones with their nutrition!

Marie

Rated 5 out of 5 stars

My dogs seem so much happier.

My dogs seem so much happier.
I don't have to call them for dinner.
As soon as I am dishing their food up they are crying and waiting.
Also I have a dog that has a lot of allergies and again she seems so much better.

February 25, 2026
Unprompted review
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Reply from Marleybones

Hi Alison,

Thank you so much for sharing your experience! It’s wonderful to hear how much happier your dogs are. We love knowing that mealtimes have become such an exciting part of their day and that even your dog with allergies is feeling better.

We’re so glad Marleybones is helping make mealtimes stress-free and enjoyable for both you and your dogs. Thank you for trusting us with your pups, and we’re thrilled to keep being part of their mealtime routine.

Marie

Rated 5 out of 5 stars

Transition to Marleybones

My dog had been on home cooked diet and became a bit fussy. Marleybones has transformed his eating experience. He hoovers it up as soon as it is served to him.

February 1, 2026
Unprompted review
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Reply from Marleybones

Hi Robin,

Thank you so much for sharing this! It’s wonderful to hear that Marleybones has transformed mealtime for your pup and turned a fussy eater into a happy one.

We’re thrilled that the transition from a home-cooked diet has been smooth and that mealtimes are now stress-free.

Thank you again for trusting Marleybones with your pup. We look forward to supporting many more happy, healthy meals!

Marie

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