Martha Stewart & Marley Spoon Reviews 

5,185
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the recipes are inventive and delicious, making home cooking a truly enjoyable daily activity. Many individuals also appreciate receiving fresh ingredients and discovering exciting new flavor combinations through the large selection of weekly options. However, some customers also noted persistent issues with missing items, incorrect orders, and poorly protected packaging that leads to messy leaks. Some people were dissatisfied with delayed deliveries and unresponsive customer service agents when attempting to resolve these frustrating fulfillment problems. A few reviewers additionally experienced unexpected charges and receiving boxes containing spoiled produce or items they never actually ordered.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the delicious... See more

Quality

People report ambiguous experiences with quality, as while many reviewers praised the delicious flavors and... See more

Order

Users describe negative interactions with order fulfillment, highlighting that consumers frequently receive... See more

Delivery service

Reviewers highlight negative aspects of delivery service, noting that boxes frequently arrive late with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the variety of cuisines offered and the imaginative recipes for holiday WOW (like the pumpkin maple French toast bake). However the box doesn’t consistently provide the recipe cards. I collect... See more

Company replied

Rated 3 out of 5 stars

The food/recipes have been 3/5 overall. The real problem is not just that they don't deliver to the correct location (though very annoying), but that they don't then send out another box for that wee... See more

Company replied

Rated 3 out of 5 stars

I'm disappointed with the lack of variety of prepared meals that go by Balance. I switched from Nutre for similar reasons. While I generally like the meals and their pledge for healthy prepared me... See more

Company replied

Rated 3 out of 5 stars

Very expensive service and bad customer service. You’d think for such an expensive product they’d have better customer service. Other meal kit companies are wayyy above Marley Spoon from a customer se... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Written by the company

We are Martha Stewart & Marley Spoon We love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking. Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home. Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop. Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!


Contact info

3.0

Average

TrustScore 3 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(5,185)

59 reviews in the last 12 months

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Rated 2 out of 5 stars

Late Delivery

Love the food and recipes, but couriers always deliver days late after protein items have thawed. It’s also very difficult to plan meals when items are not delivered on time. Should use FEDEX or UPS instead of gig economy couriers to ensure reliable delivery.

July 17, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi Rich, thanks for your feedback! We're sorry to hear that you've experienced recurring shipping issues with your Marley Spoon boxes. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our Customer Care team at contact@marleyspoon.com, chat, phone call, or Facebook chat. Thank you in advance!

Rated 1 out of 5 stars

the food is great if it's delivered on…

the food is great if it's delivered on time but I've had two weeks out of three not getting the delivery until well after the 9pm cutoff and because of where I'm located I've been unable to retrieve it from the package room before it spoiled. Company has not been responsive in addressing the issue

July 13, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hello there, thank you for taking the time to share your feedback. Our apologies for the late reply. I'm truly sorry to hear that our service has not lived up to your expectations and that you've experienced such significant issues with late deliveries and spoiled food. We have great expectations for ourselves, and it makes us quite sad to learn that in your case, those expectations were not reached. This is certainly not the reliable service we aim to provide, and we sincerely apologize for the inconvenience, waste, and disappointment this has caused. We are committed to ensuring our deliveries are made on time and that our customers receive fresh, usable ingredients. We want to fully investigate this matter and work towards a resolution. If you haven't done so already, please reach out to us directly via email at contact@marleyspoon.com, over the phone at 866-228-4513, or through the chat function on our website. Our customer care team will be glad to assist you with this specific concern and explore solutions. We appreciate you bringing this critical feedback to our attention, as it's essential for us to identify and correct any errors in our delivery processes. All the best!

Rated 1 out of 5 stars

Worst meal plan

I've tried most of the meal plans and Marley Spoon is the worst. They neglected to send the steak for one of my meals, the potatoes were black inside, and then they just didn't send a box at all one week! Just terrible all around.

July 16, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi Anais, thanks for your feedback! I’m so sorry to hear that you've experienced issues with your Marley Spoon boxes. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. For this, please feel free to provide your comments to our Customer Care team at contact@marleyspoon.com, chat, phone call, or Facebook chat. Thank you in advance!

Rated 3 out of 5 stars

Quality went down

When I first started getting the boxes they were great. The options to chose from were great as well. Then after a few months the ingredients starting getting sub-par. Lots of old produce and smaller meat portions. Also, the recipes have become too exotic. I have gone down from weekly boxes to maybe one a month sometimes 2 but rarely.

July 14, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Jennice, thanks for your feedback! I am sorry to learn about the dissatisfaction with the recent orders related to the quality of the produce and portion sizes. If there's anything we can do to help, please provide your comments to our customer care team at contact@marleyspoon.com or through our live channels, either via chat or via phone 866-228-4513. All the best!

Rated 2 out of 5 stars

Pricey for the portions provided

The portions are very small for what you pay. We were looking for quick and easy recipes for two busy parents but the recipes were very involved and not filling at all. We have a toddler and were hoping to share a portion with her (it wouldn’t make sense to get portions of 4 servings for two adults and a toddler) Just not for us.

July 1, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Autumn, thanks for your feedback! I am sorry to learn about the dissatisfaction with the serving sizes. Your feedback was shared with our culinary team for evaluation. If there's anything we can do to help, please provide your comments to our customer care team at contact@marleyspoon.com or through our live channels, either via chat or via phone. All the best!

Rated 3 out of 5 stars

Honest feedback

The recipes for the most part are really good. There are some great combinations of flavors that I've never experienced before and this program is a great way to try new food. The downside is there needs to be more of a variety to choose from every week. There seems to be various iterations using the same ingredients. The instructions also need some work...time to make the meal doesn't include prep time and the "items you'll need" doesn't include things like measuring cups/spoons or bowls. I typically double the time listed on the instructions to get a more accurate duration and I'm an experienced home cook.

July 11, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Juli! Thanks for your feedback concerning the meals and the cooking instructions. Your feedback will be shared with our culinary team for further evaluation. If there's anything we can do to help, please provide your comments to our customer care team at contact@marleyspoon.com or through our live channels, either via chat or via phone 866-228-4513. All the best!

Rated 5 out of 5 stars

Long Time Customers

We've subscribed to Marley Spoon for years and like it as much today as we first did. The website--with very little getting used to--is easy to navigate and keeps you fully informed. Customer service is simply amazingly accommodating and prompt. Many diverse choices of meals and other items. Items are well boxed and of a uniformly good quality. The recipes are well narrated and work well. The meals taste great and looks beautiful as well. Very pleased.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Happy meals, happy family.

My family is more than happy with Marley Spoon. We have tried other meal prep companies (Hello Fresh, Home Chef, etc.). Thank you so much for your meal ideas, awesome recipes, and fresh quality produce.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely recommend!

Couldn't be happier with this meal delivery. Every dish is delicious. I went from cooking by microwave or take out to cooking these meals almost every night. The recipes are easy to follow and I feel a sense of pride after cooking.

July 4, 2025
Unprompted review
Rated 4 out of 5 stars

I love the food and the recipes

I love the food and the recipes. However, the last two shipments have not been good. The box two weeks ago was damaged and an element of the recipe was missing. The last box was delivered two days late and everything was spoiled. The smell was horrendous!

July 1, 2025
Unprompted review
Rated 2 out of 5 stars

Make it easier to plan and change and…

Make it easier to plan and change and order in advance. Sirloin steak had gristle running through it and tough as shoe leather.

June 26, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi, thank you for your review. We're sorry to hear that the sirloin steak didn’t meet expectations, and we appreciate your feedback on meal planning and order management. We're always working to improve the quality of our ingredients and the flexibility of our service. Your comments have been shared with the relevant teams for review. If you'd like to share more details, feel free to reach out to our customer care team directly. Best!

Rated 5 out of 5 stars

The best meal kit out there

I love the meal kits through Martha Stewart & Marley Spoon. This is the fourth meal kit company we have tried and it is absolutely the best! It has a larger selection of meals than its competitors and the portions seem a bit larger. The recipes are also really tasty. We kept getting dissatisfied and trying new companies but we have been using it for 4 years and are not planning on switching.

June 29, 2025
Unprompted review
Rated 3 out of 5 stars

Ice packs are ruptured when delivered.

Ice packs are ruptured when delivered.

June 25, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi! I’m sorry to hear that the service wasn't up to standards. Of course, this is not the experience we work tirelessly to provide, and we would love to use your feedback for active improvements. Please feel free to provide your comments to our customer care team at contact@marleyspoon.com, chat, phone call, or Facebook chat. Thank you in advance!

Rated 3 out of 5 stars

Instructions are not always clear

Instructions are not always clear. They sound like a machine wrote them.

June 16, 2025
Unprompted review
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Reply from Martha Stewart & Marley Spoon

Hi Joanne! Thanks for your feedback. We're sorry to hear that the cooking instructions weren't up to your expectations. We understand how frustrating that must have been, so please accept our apologies for the inconvenience caused. Your comments have been shared with our culinary team, for we are committed to improving our services. If you need anything else, feel free to reach out. Kind regards.

Rated 5 out of 5 stars

Veggies have been more fresh

Veggies have been more fresh. I really like getting the extras. For example. Meats and veggies and fruits. One suggestion. Ready to make mixes for dessert. Like brownies

June 22, 2025
Unprompted review
Rated 3 out of 5 stars

Poor customer service

I like the recipes and the portions. I don't like the customer service. I live in two locations and despite changing my delivery address, boxes end up going to the wrong place. They are unwilling to refund any portion of a box delivered to the wrong place.
Occasionally, some of the herbs are wilted.

June 22, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi, thanks for your feedback. I am sorry to learn that you were not satisfied with our service. If there's anything we can do to help, please feel free to provide your comments to our customer service team at contact@marleyspoon.com or through our live channels, either via chat or phone (866-228-4513). All the best.

Rated 5 out of 5 stars

Quality meals

Everything I've made has been full of flavor, quality ingredients fairly easy to make and the portion sizes are great leaving leftovers.

June 21, 2025
Unprompted review
Rated 5 out of 5 stars

Give Marley Spoon a Try!

I 100% would recommend Marley Spoon! My husband and I have been using meal services for years now and Marley Spoon is by far our favorite! We have been a customer for a year now and very rarely skip a week. Great quality food is sent and there are many great options. I love the express meals as we always need at least one really quick meal a week. Do not be scared of some of the more elaborate recipes as we were weary of them but they are some of our favorites now! One other quick note, while I have had an issue only a few times I can guarantee that the amount of issues are far less than other meal services.

June 20, 2025
Unprompted review

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