Martha Stewart & Marley Spoon Reviews 

I am extremely frustrated with my experience and am formally requesting a full refund for my most recent Marley Spoon order.

When the delivery arrived, something inside the box had exploded, releasing a liquid with a strong vinegar odor that soaked nearly everything inside. Vegetables and other food items were completely contaminated, leaving me no choice but to throw away over half of the box for safety and sanitation reasons. This was not minor damage. This was a clear case of contamination that rendered a significant portion of the shipment unusable.

Despite this, customer service refused to issue a refund. Instead, I was offered an estimated credit worth less than half the value of the box, and only as a future credit rather than a refund. This does not resolve the issue. I am now forced to go to the grocery store and repurchase items that should have been provided intact, while also being asked to place another order to even use the credit. That shifts the burden and cost entirely onto the customer.

To make matters worse, the customer service chat was ended prematurely by the agent, without any clear resolution or confirmation, which is unacceptable when dealing with food contamination and loss.

Given the extent of the spill, the contamination, and the lack of proper customer support, the entire box should have been refunded, not partially credited. This experience has been more of an inconvenience and financial loss than a service.

Based on this experience, I strongly caution others. Stay away from Marley Spoon.

After researching forever and using Hello Fresh for years thought I'd try Marley Spoon. I got suckered by $253 off if you order now, figured it was definitely worth checking out. so go through the setup, they make sure to get your credit card early. Try to setup my first delivery and of course I don't have the promised promotion. I figured no big deal it happens, support isn't available, so all I can do is email. also since they've let me pick my recipes it auto orders and there is no way to cancel the incoming order. I completely cancelled my account with in 20 minutes of creating and it says "your last delivery is on it's way". There are way too many meal services to treat new customers this freaking bad.

Just made the chicken breast with fig and olive topping and roasted potatoes. Excellent combination 💯

I have had a good experience with most of the meal kits. They offer a variety, and many are out of the ordinary. Beef omurice was new to me and very tasty. Harissa trout was a new spice taste that I enjoyed. I appreciate that they send a grass-fed version of ground beef.
I very much love Roberta's pizzas from their Market.
My criticisms are that they include products with MSG in the meal kits, for example in their soy sauce, when in fact they could easily get non-MSG alternatives.
Also, lately I have been ordering beef-stewed-type dishes, and they send me pre-made braised beef. I would rather be sent raw meat, even if it takes me awhile to cook it.

I do not recommend Marley Spoon. Our first delivery never arrived, and the replacement box showed up a day late with all the ingredients thrown together and mixed with leaking meat juices — completely unsanitary.
Customer service promised a refund, but later canceled it, leaving us frustrated and disappointed. In our experience, Blue Apron is far more reliable and provides much better service.
This experience shows a lack of professionalism, poor delivery standards, and unhelpful customer support. I would strongly advise caution before using this service.

The recipes are inventive and delicious, it saves time meal planning and shopping, and it was delivered on time. Appreciate savings with a coupon code, too.

Every meal has been delicious and healthy. The only problem I have is that recently the meal kits are arriving late on Thursday evenings.

Really love the mix of recipes. From chef inspired bougie meals to family friendly standards. I can always find something I like or something new I can’t wait to try. And from all over the world! I feel like I can travel without leaving my house.
Honestly the cost is the only deterrent. My number one choice for meal kits, but only if I have a promo code or the money available.

This is probably the tenth meal kit services we have tried over the past 6 years. We're on our first box and have made 4 meals so far. I had to give every meal 5 stars because they truly deserve it. I am very critical when I rate meal kits. Every ingredient item is excellent quality. Every detail in the preparation directions. They have a large selection every week.

The minute I put my cc# in they charged my card. I never picked out any meals because I couldn't eat any of the ingredient's vodka, tilapia fish, etc.. They charged my credit card without me choosing any meals and shipped them. This was all done in a couple of days. They wouldn't allow me to stop the order that I didn't order. It said you could cancel at any time! After many emails the food arrived and I had to throw it away. I couldn't eat what THEY picked out. This is an awful company to deal with. I will NEVER give them a good review. Everything they said you could do does NOT happen.

I hate websites you must enter credit card information prior to choosing your meals. The website said you will not be charged, yet I was charged. I didn't realize I was charged, and they gave me the default meals. Of course, when I tried to cancel, they couldn't cancel the first order that hadn't even been shipped. This is usually a ploy by all these meal companies. They all use the same tactics, which is really annoying. I am assuming someone bought stock in these companies and that is the reason why our government hasn't required this business to be 100% open with all the information, including meals, upfront prior to entering in your credit card. Also, if a transportation company has not picked up the meal, the order can be canceled without being charged. These guys, I will never order from again.

I have tried a few other meal services since my husband's heart surgery last May and Marley Spoon is clearly the best. We are in our 6th week and have loved or liked all of our meals. Delivery and service have been excellent. My son, who has been ordering from Sunbasket for at least 10 years is also impressed. He is trying a trial basket and is likely to switch.

I gave only 4 stars based on price. We have run out of the promotional discounts and are now feeling the full price of meals. I order 3 meals a week for 2 people and never order the upgraded meals because they are pricey. Even though I try to make frugal choices, MS is seeming to be out of our budget. I see a 'hero's discount' listed but can't find information about it. As a veteran family, a reduction in costs could make a big difference.
To summarize, love the meals but feeling a financial crunch.

I like the variety of cuisines offered and the imaginative recipes for holiday WOW (like the pumpkin maple French toast bake). However the box doesn’t consistently provide the recipe cards. I collect the recipes I enjoy and this feature is an important aspect of why I use Marley Spoon as I am a visual learner and with video or online recipes I can’t mark up the recipes with my own suggestions. Also some ingredients are missing from the box, especially when I order similar recipes. (1 small garlic bulb is supposed to provide 3 tablespoons of minced garlic?)

I’ve tried three other similar companies and I dumped them all in favor of Marley. Generally more creative and daring, some of these recipes are so simple, yet they come up with combos I’d never have thought of. Portions very fair, I’m super happy with Marley 4x per week!

We really like the quality of the meat and vegetables etc. much better than hello fresh and blue apron. But, the products are just thrown in the box without any protection or organization. This most recent shipment had a leaking package of chicken, leaving everything a mess and others have had crushed tomatoes etc. Hello Fresh packages the ingredients for each meal in its own bag minus the meat. Which makes unpacking the box much easier and protects from damage.

I'm disappointed with the lack of variety of prepared meals that go by Balance. I switched from Nutre for similar reasons.

While I generally like the meals and their pledge for healthy prepared meals, you can't see full macros and you can't see ingredients on the Balance Prepared Meals nor get a good description of what's in each meal and you are forced to buy 2 of them so that's the main reason I'm leaving. I love the marketplace especially the great tamales croissants bagels and so many other items. Delivery is fine but order checkers consistently make mistakes and they issue a credit but often even the credits issued are wrong. A cascade of issues week after week. I'm leaving credits behind as I don't want to deal with this anymore. If MarleySpoon aka Dinnerly would pay attention to customer comments they could be great as I liked the few recipes I have prepared but its a collasal disaster with Balance Prepared Meals...

The food/recipes have been 3/5 overall. The real problem is not just that they don't deliver to the correct location (though very annoying), but that they don't then send out another box for that week. They only give you a refund on a future box. This has happened to me twice and I've had to suddenly come up with other meals for those weeks. Also, they have not sent all the ingredients, for which I am to receive $11 off on a future order.

Almost every recipe I've tried has been exceptional. A few were not great, but still good. Most of the really good recipes, however, do require more time to prepare, but the extra prep time is worth it. My only issue has been with the packaging. Sometimes containers of liquid ingredients, such as salad dressing, will get crushed under the weight of the other items, and leak all over everything making a huge mess, but this has only happened twice so I've dealt with it.

Maple syrup leaked all over everything. Whole box was a mess to clean up. Carrots split and had to discard. Pork loin was in two very unequal sizes making even cooking difficult. Worst box I have gotten out of the 100s over recipes I have tried.

The recipes we choose are very good. But there are usually only 5 or 6 that we like from the offerings. Also, they automatically send you meals if you don’t edit your choices early enough. We’ve had to throw a few of those away.