Martha Stewart & Marley Spoon Reviews 

5,185
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the recipes are inventive and delicious, making home cooking a truly enjoyable daily activity. Many individuals also appreciate receiving fresh ingredients and discovering exciting new flavor combinations through the large selection of weekly options. However, some customers also noted persistent issues with missing items, incorrect orders, and poorly protected packaging that leads to messy leaks. Some people were dissatisfied with delayed deliveries and unresponsive customer service agents when attempting to resolve these frustrating fulfillment problems. A few reviewers additionally experienced unexpected charges and receiving boxes containing spoiled produce or items they never actually ordered.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the delicious... See more

Quality

People report ambiguous experiences with quality, as while many reviewers praised the delicious flavors and... See more

Order

Users describe negative interactions with order fulfillment, highlighting that consumers frequently receive... See more

Delivery service

Reviewers highlight negative aspects of delivery service, noting that boxes frequently arrive late with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the variety of cuisines offered and the imaginative recipes for holiday WOW (like the pumpkin maple French toast bake). However the box doesn’t consistently provide the recipe cards. I collect... See more

Company replied

Rated 3 out of 5 stars

The food/recipes have been 3/5 overall. The real problem is not just that they don't deliver to the correct location (though very annoying), but that they don't then send out another box for that wee... See more

Company replied

Rated 3 out of 5 stars

I'm disappointed with the lack of variety of prepared meals that go by Balance. I switched from Nutre for similar reasons. While I generally like the meals and their pledge for healthy prepared me... See more

Company replied

Rated 3 out of 5 stars

Very expensive service and bad customer service. You’d think for such an expensive product they’d have better customer service. Other meal kit companies are wayyy above Marley Spoon from a customer se... See more

Company replied


Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Written by the company

We are Martha Stewart & Marley Spoon We love cooking - Martha Stewart & Marley Spoon is making it easier to cook the food you want to eat. We bring together seasonal ingredients, simple, delicious recipes, and make it easy so you can enjoy the fun part - cooking. Experimenting with food is what we do everyday. Our chefs are always in the Martha Stewart & Marley Spoon kitchen creating and perfecting exciting dishes for the weekly menus. Combining fresh, quality ingredients comes naturally to them and by practice they make perfect. Creating simple step-by-step guides along the way makes for an easy experience for cooks at home. Fresh Ingredients We bring great ingredients to your door. Technology allows us to become your local greengrocer, butcher and fishmonger. Or at least it gives us the opportunity to reconnect you with the core values of knowing where your food comes from. Building relationships with sustainable suppliers ensures that we are a lot more than just an online shop. Enjoy a fantastic cooking experience and eat well at the same time. We do everyday!


Contact info

3.0

Average

TrustScore 3 out of 5

5K reviews

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No recent history of asking for reviews

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Replied to 90% of negative reviews

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3.0

All reviews

(5,185)

59 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointing

Issues with every box. Ingredients are commonly missing. Everything is dumped into a single box, no matter how many meals. Very unorganized. Financially, they don't make things truly "right" when there is an issue, just throw a $5 credit at you. Meals are not impressive (not super easy, no WOW flavor). This has been disappointing. Home Chef is much better.

November 3, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hello Kimberly, thank you for your feedback. We are so sorry to hear about your severely disappointing experience with Marley Spoon. We hold ourselves to high standards, and it is deeply concerning to hear that we failed to meet those expectations in your case and that our compensation was inadequate. We want to make this right. Please reach out to us via email at contact@marleyspoon.com, over the phone at 866-228-4513, or through the chat function on our website. Our customer care team will be glad to assist you further, addressing all your concerns. All the best!

Rated 5 out of 5 stars

The food is more varied and very tasty…

The food is more varied and very tasty in comparison with the two other meal subscription companies I have tried in the past 5 years. No problems with delivery or quality. Spicing and flavoring are very
excellent.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Delivery and Communication Issue

For the second time, I did not receive a delivery. In addition, the deliveries have been coming later and later in the day. In the past, I was able to speak to someone on the telephone. Being able to speak to a live person was very much appreciated!

October 30, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hello Linda, thank you for your feedback. We are so sorry to hear that your experience with Marley Spoon has been so disappointing, with a second non-delivery and boxes arriving later and later in the day. We hold ourselves to high standards, and it is disheartening to hear that we failed to meet those expectations in your case. We also understand the frustration of not being able to reach a live person by phone, which was a service we know many customers appreciated.
We need to resolve this immediately and ensure you are properly compensated for the missing box. Please reach out to us via email at contact@marleyspoon.com, over the phone at 866-228-4513, or through the chat function on our website. Our customer care team will be glad to assist you with a full refund and address all your concerns. All the best!

Rated 4 out of 5 stars

We have been pleased with Marley Spoon

We have been pleased with Marley Spoon. The meals are very tasty and it is a great convenience for not having to meal plan. I also have never had issues with meat leaking out of packages in the box like some other meal delivery brands we have used.that is a huge difference for me and an important one for food safety. My only suggestion would be to offer a few more lower calorie options.

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

So glad we tried Marley Spoon!

We used another meal plan for a few years and got tired of receiving sub-standard ingredients. We gave Marley Spoon a try and it’s been fantastic! So glad we switched. The ingredients are always great quality and the recipes are delicious.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great flavor profiles

We have subscribed to various meal services and Marley Spoon is far and away the best we have tried in terms of quality of ingredients, packaging, delivery and overall selection. There is just enough prep work that I feel invested in the meal. An unexpected bonus from this service is the inspirations it has given me to try similar flavor combinations and new recipes. I would, unhesitatingly, recommend this to anyone.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

The recipes are fantastic!

The recipes are fantastic. Good for a novice cook (my husband) to a well skilled cook like myself. The recipe cards give concise instructions and pictures. All the ingredients are fresh and hold up well. I had one experience with my box being 2 days late and had to call customer support. I was instructed to throw it away and refunded the cost.

October 27, 2025
Unprompted review
Rated 4 out of 5 stars

Fifty Tasty Dinners

Of the fifty Marley Spoon recipes I have made each
and everyone has given us a different, unique and
highly flavorful meal. There is usually a bit left over, as
well, for another bite. Preparation of the meals does
require, however, some lengthy, focused time. I also,
appreciate the ability to easily get in touch with the Marley Spoon staff to adjust our needs.

October 26, 2025
Unprompted review
Rated 4 out of 5 stars

Good but not great

Overall they are doing good, but recently I’ve had some problems with potatoes being rotten. Tomatoes getting crushed in shipping, etc. They have some really good recipes but I feel that quality has decreased past couple of months.

October 21, 2025
Unprompted review
Rated 2 out of 5 stars

Extremely poor customer Gohe down hill from my first experience with them service… my…

Extremely poor customer service… my last several boxes have not been packed well and have had multiple missing ingredients in each box abd also had missing recipe cards!
The service has gone downhill streaming bad and their excuses that we have a higher volume of people calling us. I just think that it’s gone downhill and they’re not anywhere near they used to be. I’m contemplating changing to a different service because they’re so bad lately.?

October 24, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hello Stephanie, thank you for your feedback. We are so sorry to hear that your experience with Marley Spoon has been so poor recently. We hold ourselves to high standards, and it is deeply disappointing to hear you are contemplating switching services because our quality has declined. The excuses regarding high call volume are simply not good enough, and we sincerely apologize for the resulting terrible customer service. We need to investigate these serious issues immediately. Please reach out to us via email at contact@marleyspoon.com or through the chat function on our website. Our customer care team will be glad to assist you with a full refund and address all your concerns. All the best!

Rated 2 out of 5 stars

The first box was fine but then

The first box was fine but then when I tried to edit the second box their ridiculous excuse for AI sent me around in circles.
I like the service and my first box but I just wanted to edit my order and found it impossible. If you call their Customer Service # you get a message to visit their website and go through AI Bot. Grief! that is not customer service.
They seem to want to make it impossible to talk to a real person to get any information or actual HELP.
Needless to say I cancelled my subscription. Martha, shame on you!

October 21, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi Nancy, thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced while trying to edit your order. Our goal is to make managing your subscription as smooth as possible, and we understand how frustrating it can be when it doesn’t work as expected. We appreciate your support of Marley Spoon, and your feedback will be shared with our team to improve the experience for all customers. Best regards.

Rated 3 out of 5 stars

Not impressed

Not impressed. Most every week there is either a substitution or a missing item.

October 18, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi Andrea, thanks for sharing your feedback. We're truly sorry to hear that you've been experiencing missing items. Please feel free to reach out to our customer care team so we can help you. All the best!

Rated 2 out of 5 stars

Always missing items, look elsewhere

The food is pretty good, when you receive it. In 6 deliveries, I think I received all my items twice. The customer service hands out refunds like candy because they know they are doing a poor job. I had enough of not receiving my items so I cancelled the service.

October 21, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi Brad, thanks for sharing your feedback. We're truly sorry to hear that you didn't receive your orders, this shouldn't have happened. Please feel free to reach out to our customer care team if any assistance is needed. All the best!

Rated 5 out of 5 stars

The clear meal kit winner!

I’ve used pretty much EVERY meal kit subscription for over a decade and Marley Spoon has immediately become my all time favorite! First, the site itself is so gorgeous and so easy to navigate it’s a pleasure to browse and choose every box rather than a confusing headache. The produce and proteins are extremely high quality, and all ingredients are sourced from great companies. Best of all, the recipes are delicious and creative, even the ones in my favorite category that only take 15-45 minutes. Also, the Market feels like a separate great little store, perfect for grabbing some easy fast stuff and treats, My ONLY tiny complaint is that I wish the cooking instructions were formatted as a list to see at a glance, rather than having to read a bit more carefully than some other meal prep recipes. But I’ve gotten used to that small difference, and the steps are very clearly described and simple. Thanks, Martha!!! Totally get why this is the company she approves :). It’s a cut above the rest, for sure.

October 21, 2025
Unprompted review
Rated 1 out of 5 stars

Missing meals on first order.

Cant get a hold of company. Missing 4 meals. tried phone, chat and email and no response other than saying would get back to me within 72 hours. I'm not getting a good first impression with this company when my first order was handled this way.

October 20, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi Patricia, thank you for taking the time to share your feedback, and we’re truly sorry to hear about the trouble you’ve experienced with your first order and reaching our support team. That’s certainly not the impression we want to leave. Please rest assured that our channels are fully operational, and we’d like to resolve this for you as quickly as possible. Could you please email us at contact@marleyspoon.com with your full name and delivery address so we can look into this? Best!

Rated 5 out of 5 stars

The food ideas are great

The food ideas are great.

Need help with what the volume of different size bowls (8oz in brackets please?)

Need help with labeling of herbs and veggies. Please have recipe match name on bag exactly.

Also prefer ‘generic’ name of item …. Soy sauce, not tamari, which has a different meaning for me.

Also. I like a lot more sauce … Thank you !!!

October 20, 2025
Unprompted review
Rated 3 out of 5 stars

You have been very good for a few years…

You have been very good for a few years but not so the past few weeks. It is unfortunate but you have been slipping the past few weeks. Ingredients missing, wrong protein for the recipe cards in the box, a double order (same box twice), meat way too tough to eat. If this continues we might have to change meal plan companies.

October 6, 2025
Unprompted review
Martha Stewart & Marley Spoon logo

Reply from Martha Stewart & Marley Spoon

Hi A! Thanks for reaching out. We're sorry to hear that you had issues with your most recent orders. Of course, this is something that should never happen. Don't hesitate to contact our customer team via our live chat or email us at contact@marleyspoon.com if you're still requiring assistance. All the best!

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