Marriott Vacation Club encourages owners to go into foreclosure as a solution! I contacted financial services and asked to reach some form of mutual agreement to terminate the contract we have, and th... See more
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Marriott doesn’t care for military families. Plain and simple. We have been trying to find a fair resolution for our timeshare that is a burden to manage financially and offers hardly any value. They... See more
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Marriott Vacation Club is the opposite of transparency. They try to talk you into things without giving you full information. Booking/cancelling/managing stays is made difficult on purpose. Also, the... See more
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These people lie and are very deceitful. Their response is nothing but BS. They will take your money and you will never get anything of value. The Department of Justice needs to shut this organization... See more
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Company details
Information provided by various external sources
Marriott Vacation Club is the primary timeshare brand of Marriott Vacations Worldwide Corporation.
Contact info
Fernwood Road 10400, 20817, Bethesda, United States
- marriottvacationclub.com
1.3
Bad
485 reviews
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Replied to 90% of negative reviews
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Marriott Vacation Club is a Total Scam.
Marriott Vacation Club is a Total Scam.
During the presentation, they will tell you that you can have vacations anywhere around the world with your points. However, once you pay $25,000, you're essentially trapped. This amount is non-refundable, and top of that there is Yearly maintenance cost of $1,800. IF you plan to exit from the Program, you won't receive a penny back from the initial $25,000 investment.
I have been trying to book a resort 13 months in advance and still have not been able to secure a reservation.
Totally lost my money
I will never suggest anyone any timeshare.
February 28, 2025
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your feedback, Rajesh. We regret to hear that your experience with Marriott Vacation Club has not met your expectations. Vacation ownership is a significant commitment, and we understand how disappointing it can feel when availability or program flexibility does not align with what was anticipated.
At Marriott Vacations Worldwide, we are committed to transparency during the sales process, and all purchasers receive full disclosure documents—including the Purchase Agreement, Closing Statement, and Quality Assurance Checklist—that outline ownership responsibilities, maintenance fees, and usage guidelines. However, we recognize that each owner’s experience is unique, and if you are unable to fully utilize your ownership, it can understandably feel frustrating.
Given the concerns you've raised regarding booking difficulties and resale value, we encourage you to reach out to our Customer Advocacy office so that we can review your situation further and explore possible solutions. Our team can be reached at 800-860-9384 or customer.advocacy@mvwc.com.
We appreciate your feedback and hope to have the opportunity to address your concerns directly.
just on a personal mission to get their…
just on a personal mission to get their average rating down to one star. if the whole business went under tomorrow it wouldnt be soon enough.
truly disgusting moneygrubbing excuse for a business
February 26, 2025
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your feedback. We are sorry to hear that you feel this way about Marriott Vacation Club. It is always disappointing when an owner or guest feels that their experience has not reflected the standards we aim to uphold.
At Marriott Vacations Worldwide, we are committed to providing quality vacation ownership opportunities and transparent service. We recognize that ownership is not the right fit for everyone, and we respect all feedback as an opportunity to learn and improve.
If you would like to share any specific concerns or experiences that led to your dissatisfaction, we welcome you to contact our Owner Services team at 800-845-4226. Representatives are available Monday through Friday from 9:00 a.m. to 8:00 p.m. Eastern Time and Saturdays from 9:00 a.m. to 5:00 p.m.
We appreciate your feedback and hope to have the opportunity to better understand your concerns.
Our Marriott timeshare has been nothing but a horrible experience
Our Marriott timeshare has been nothing short of a nightmare. We were told we’d receive exclusive vacation benefits if we signed for a timeshare, but now we know we’ve been misled and given empty promises. We were told that by joining the resort, we would
have access to exclusive and private vacation properties that weren’t available to the public. We have a second home in Myrtle Beach, so we were uninterested in a “vacation share” limited to that area. They assured us we would have access to numerous resorts
across the U.S. and we could use the Interval International network for overseas travel. Unfortunately, this was only the first of numerous misrepresentations.
The booking process has been complicated, and we keep running in to difficulties trying to find availability at the resorts we want. They tried to use Disney as an incentive to sign, knowing we have a younger daughter. Unsurprisingly, the promises made about
easy booking and availability were not kept.
On a scale of 1-10, we would rate the sales pressure we experienced as 10 (highest), and our satisfaction with Marriott and its representatives as 1 (lowest). If I could give them negative stars, I would.
July 19, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your experience in such detail. We are truly sorry to hear that your experience with Marriott Vacation Club has been so different from what you were promised during the sales process. It is especially concerning to hear that your family's specific needs, including your desire for access beyond Myrtle Beach and the importance of Disney vacations for your daughter, were not properly respected or reflected in the information you were given.
Our intention is always to provide owners with access to a wide range of high-quality resorts and vacation opportunities. It is disappointing to hear that the booking flexibility and access to affiliated properties through Interval International have not met your expectations. Availability challenges, particularly at high-demand locations like Disney-area resorts, can understandably cause frustration. We recognize that being unable to plan the vacations you envisioned for your family has led to a great deal of dissatisfaction.
Sales presentations should be informative and respectful. Hearing that you felt intense pressure during your decision-making process is something we take very seriously. Trust, transparency, and respect are fundamental values we expect to be reflected in every ownership experience. We sincerely regret that you did not feel fully supported or properly informed.
Given the concerns you have raised regarding misaligned expectations, booking challenges, and your experience with our sales team, we would appreciate the opportunity to review your ownership details and assist you directly. Please contact our Customer Advocacy office at 800-860-9384 or customer.advocacy@mvwc.com, where a dedicated team member can work with you personally.
We value your feedback and sincerely hope we can help find a way to address the challenges you have faced.
We have sadly been a member since June…
We have sadly been a member since June 2021 and have been trying to get out of this membership since January 2022. We have written to the President of Marriot Vacation Club; and if he is worth his salt, he will take swift steps to resolve our ongoing issues by cancelling our continued financial ties to the company. We very clearly documented our experience, complete with the names of the employees who participated in these unethical behaviors. We have exhausted all avenues at Club level, they simply are inept and have not responded appropriately to our demands by ignoring us. To date we have received no response outlining how they intend to resolve these issues. If we don't receive a satisfactory resolution, we will pursue all available legal remedies, including reporting these deceptive practices to the State Attorney General's Office, Consumer Protection Agencies, and sharing our experience on social media and review platforms. We are only starting with the Better Business Bureau. Consumers should be on alert to avoid entrapment by Marriott Vacation Club; especially in Las Vegas where they told us outright lies regarding the product and costs. We will not be victimized by them further!
February 1, 2025
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your experience in such detail. We are truly sorry to hear that your experience with Marriott Vacation Club has been so different from what you were promised during the sales process. It is especially concerning to hear that your family's specific needs, including your desire for access beyond Myrtle Beach and the importance of Disney vacations for your daughter, were not properly respected or reflected in the information you were given.
Our intention is always to provide owners with access to a wide range of high-quality resorts and vacation opportunities. It is disappointing to hear that the booking flexibility and access to affiliated properties through Interval International have not met your expectations. Availability challenges, particularly at high-demand locations like Disney-area resorts, can understandably cause frustration. We recognize that being unable to plan the vacations you envisioned for your family has led to a great deal of dissatisfaction.
Sales presentations should be informative and respectful. Hearing that you felt intense pressure during your decision-making process is something we take very seriously. Trust, transparency, and respect are fundamental values we expect to be reflected in every ownership experience. We sincerely regret that you did not feel fully supported or properly informed.
Given the concerns you have raised regarding misaligned expectations, booking challenges, and your experience with our sales team, we would appreciate the opportunity to review your ownership details and assist you directly. Please contact our Customer Advocacy office at 800-860-9384 or customer.advocacy@mvwc.com, where a dedicated team member can work with you personally.
We value your feedback and sincerely hope we can help find a way to address the challenges you have faced.
Timeshare difficulties
We encounter difficulties with booking vacations at the locations and during the times we preferred. We found ourselves settling for whatever was available to us, despite paying a significant membership fee. Marriott Vacation Club offered a discounted trip to Las Vegas along with a sales meeting and a gift card. We accepted the offer as an opportunity to voice our concerns about the difficulties we have been facing with bookings. The solution presented to us at the time was to purchase additional points as part of a “new system” for point usage. Regrettably, we did not fully understand that this would result in us entering into a new timeshare agreement with another payment plan. And yet the issues we had with availability remained unchanged, and we were often told that we did not have enough points to book the vacations we wanted. The increased maintenance fees each year have further compounded our dissatisfaction with the membership, especially as it isn’t delivering what we were promised. Seems Marriott is interested in upselling us rather than resolving our issues, especially as the supposed “upgrades” have all the same problems. Also, they did not disclose the rate and fees.
February 21, 2025
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your experience. We regret to hear about the frustration and challenges you’ve faced with your ownership. We understand that ownership is a significant commitment, and we take allegations of misrepresentation and unethical behavior very seriously.
At Marriott Vacations Worldwide, transparency, full disclosure, and ethical practices are foundational to the way we conduct business. Every new owner is provided detailed documents during the purchase process, including the Purchase Agreement, Closing Statement, and Quality Assurance Checklist, which are designed to ensure full understanding of the ownership structure, usage rights, and financial obligations.
That said, we recognize that experiences can vary, and it is never our intention for an owner to feel misled or unsupported. Given the concerns you have raised regarding your purchase experience and ongoing attempts to resolve your case, we encourage you to contact our Customer Advocacy office, which is a dedicated resource for owners needing further support beyond the resort or Club level. They can be reached directly at 800-860-9384 or customer.advocacy@mvwc.com.
We appreciate your feedback, and we are committed to reviewing your concerns thoroughly.
Sheraton/Marriott Timeshare
Our experience with Sheraton/Marriott timeshare has been nothing short of disappointing. What began as a vacation in Orlando quickly turned into a nightmare when we encountered multiple issues with our room, including unsanitary conditions and a four-hour wait for resolution.
During our stay, we attended what was supposed to be an "update" presentation about our existing timeshare. The sales representative, Jeff Hughes, made numerous enticing promises about a new "Titanium Status" upgrade. He claimed we would receive personal concierge service, access to Disney resorts, the ability to rent out weeks to cover maintenance fees and even stays at the Ritz-Carlton. The pressure was intense, with emphasis on the 'Time-sensitive" nature of the offer.
After a grueling three-hour presentation and 45 minute contract signing process, we agreed to apply our existing equity of $31,092.94 as a down payment for the upgrade. However, reality fell far short of the promises. It took eight months just to activate our "Titanium Status," and when we finally received it, the benefits were minimal- often just courtesy acknowledgment at check-in.
Jeff Hughes became increasingly difficult to reach, eventually stopping communication altogether. The promised personal concierge service never materialized- Instead we were directed to handle everything ourselves through a website. We discovered hidden fees for Interval and Club memberships, learned we couldn't rent our weeks as promised, and had no access to Disney Resorts. Perhaps most deceptively, we were told we were purchasing tangible property, which turned out to be false. The difficulty in booking the desired vacation times and the complete lack of promised services have made this upgrade a regrettable decision that has left us feeling thoroughly misled.
June 19, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your experience. We regret to hear that your expectations regarding your ownership have not been met. Ownership with Marriott Vacation Club is intended to provide lasting vacation experiences, and we are sorry that you feel the program did not align with what was presented.
To clarify, Marriott Vacation Club offers different types of ownership. In some cases, owners hold a deeded interest in a specific property and week, which is considered tangible real estate. In other cases, owners purchase usage rights through a points-based program, which provides flexibility across multiple resorts but is not tied to a specific physical property. We understand that these distinctions can sometimes cause confusion, and it is never our intention for owners to feel misled.
Given the concerns you have raised regarding your ownership experience and the representations made during your purchase, we encourage you to contact our Customer Advocacy office for further assistance. They can be reached directly at 800-860-9384 or by email at customer.advocacy@mvwc.com.
We appreciate your feedback and the opportunity to address your concerns directly.
679 Nights, 3.5 Years as Titanium Elite – No Recognition
679 Nights, 3.5 Years as Titanium Elite – Yet No Real Recognition from Marriott Bonvoy”
I have been a loyal Marriott Bonvoy member, staying 679 nights in five-star Marriott properties in just 3.5 years, consistently holding Titanium Elite status. In reality, I have been staying with Marriott even longer, but I only created my Bonvoy account in late 2021. Despite this, I have seen no real recognition of my loyalty or any exclusive treatment that would justify the effort of maintaining Titanium Elite status year after year.
Marriott treats members who accumulate 600+ nights in just a few years the same as those who take 10 years to reach that milestone. This rigid approach fails to recognize the highest-tier, most engaged guests and does not differentiate between truly committed travelers and casual long-term participants.
Additionally, Marriott completely ignores individual circumstances, rejecting requests with cold, standard responses rather than engaging in a meaningful conversation. When I reached out twice regarding my case, I was dismissed with generic copy-paste replies, simply redirecting me to my account to check program details—as if I hadn’t already done so before reaching out. This felt dismissive and disrespectful.
I reached out with a specific request—to consider early qualification for Lifetime Platinum Elite status, since I have already exceeded the required 600 nights and am progressing toward the 10-year requirement at three times the standard pace. Marriott didn’t even attempt to review my case in detail but instead sent a formal refusal with no sign of a personalized approach.
If there is no real recognition for those who go above and beyond, what is the point of striving for status? Why should I continue to maintain Titanium Elite if the treatment is indistinguishable from that of far less active members? Other hotel programs, such as Hyatt, are known for a more thoughtful and personalized approach to their most valuable guests, and I am now seriously considering shifting my loyalty.
I expected better from Marriott, and this experience has left me deeply disappointed.
Bonvoy Number: 989031986
February 19, 2025
Unprompted review
Reply from Marriott Vacation Club
Thank you, Aleksandr, for taking the time to share your experience and your loyalty to Marriott Bonvoy. Staying 679 nights over just 3.5 years is an extraordinary achievement, and we deeply regret that your experience has left you feeling unrecognized and undervalued. Guests like you, who go above and beyond in their commitment, are the foundation of our brand, and it is disappointing to hear that we did not meet your rightful expectations.
We understand how important true recognition is, particularly for our most engaged members. While our Lifetime Elite qualifications are based on both nights stayed and years of status, your feedback highlights a critical area where greater flexibility and a more personalized approach could have made a meaningful difference. It is never our intention to provide generic or dismissive responses, and we are very sorry that you felt your outreach was not handled with the care and attention it deserved.
We are committed to continuously improving the way we engage with our most valued members. Given the circumstances you have described, we encourage you to reach out directly to our Marriott Bonvoy Elite Support team for a personalized review of your account and status progression. You can reach them by calling Marriott Bonvoy Customer Care at 1-800-627-7468 and requesting an escalation to Elite Support.
Aleksandr, we truly appreciate your loyalty and the trust you have placed in Marriott over the years. Your feedback will be shared with our loyalty leadership team to help us continue enhancing the experience for all of our Elite members. We hope to have the opportunity to regain your trust.
Both owners died
Both owners died - death certificates were sent as requested months ago but after spending 4 hours today (transferred 10 times) they can't stop the debt collection on a dead person. The loan was paid decades ago - the collection is for maintenance payment for 2025 (4 months after the death of the last owner). We want nothing - they can have the property! All we want is for them to stop harassment and sending collection notifications on a dead person! That was too hard.. they want us to assume ownership so they can go after us instead. Never do business with this organization or they will harass your children.
February 12, 2025
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your experience, Shari. We are deeply sorry for the loss of your family members and for the frustration and distress that you have encountered during what is already a difficult time. It is never our intention to cause additional hardship through our processes.
Vacation ownership is considered a property interest, and when an owner passes away, formal estate processes are typically required to either transfer or decline ownership through the appropriate legal documentation. Until a formal transfer or disclaimer is completed, billing may continue automatically. We regret if these requirements were not clearly communicated to you during your initial outreach.
We understand how upsetting it must be to continue receiving communications after you provided the requested death certificates. Given the seriousness of the situation, we encourage you to contact our Customer Advocacy office, where a dedicated representative can work with you directly to review the account and assist in ensuring the appropriate steps are completed. Our Customer Advocacy team can be reached at 800-860-9384 or customer.advocacy@mvwc.com.
We appreciate you bringing this matter to our attention and hope we can work with you toward a resolution.
Disappointed in Experience
The reality of my review of Marriott is intended to warn anyone who is thinking of purchasing a timeshare with this company. These people don’t care who you are or where you come from, if they can secure money into their bank accounts, they will deceive you in any way shape or form possible. I served in the US Army and spent two years in Vietnam to serve this country only to be repaid with lies and conned out of thousands of dollars. These people deliberately told me that Marriott is exclusive to club members and that by becoming a member I would reap lifelong benefits. To be clear they let anyone who’s anyone stay at their hotels and resorts. The difference is that if you are a member, you pay a whole lot more for something you can’t even use when you want. Their availability is slim to none, and the majority is already booked by those who are not members and pay less for the same benefits. These people don’t fully disclose to you the hidden extra fees and what you really pay for your timeshare. They didn’t provide us with full contracts and told us we need to pay $100 dollars to get copies that were not originally provided to us. Save yourselves the financial burden and don’t invest any money in Marriott. I already expressed no desire to continue my membership, and I hope they respond in a timely manner before I take this up with an attorney and see if they can help me. Do not trust these people.
October 5, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your experience, Roger. We are truly sorry to hear that your expectations regarding your ownership have not been met. Marriott Vacations Worldwide is committed to ensuring that every prospective owner has full access to important information at the time of purchase, including a detailed Purchase Agreement, Closing Statement, and Quality Assurance Checklist, which outline ownership rights, program benefits, financial obligations, and cancellation rights.
While Marriott-branded resorts are available to the public through traditional booking channels, ownership is designed to provide long-term value, preferred access, and vacation flexibility for families who travel year after year. We also provide copies of ownership documentation at the time of sale, and replacement copies can be requested through Owner Services if needed.
We recognize how important transparency and trust are, especially for long-standing members of the military community, and we appreciate you bringing your concerns to our attention. If you would like to have your ownership details reviewed further, you are welcome to contact our Customer Advocacy office at 800-860-9384 or customer.advocacy@mvwc.com.
A retired Navy Lieutenant
As a retired Navy Lieutenant with 20 years of service, you can trust I am a man of my word. I urge you to stay clear of anything related to Sheraton Flex. The deceptive practices began at check-in when my driver's license was requested. What appeared to be a standard hotel procedure was strategically used to conduct a credit check, effectively holding us captive before the presentation even began. My wife and I were staying at the Westin Kierland Villas. We attended what was promised to be a “one-hour owners update” in exchange for additional points. We were held hostage for at least 3 hours, despite declining the infinite amount of offers to purchase. We were tossed from one representative to another each time declining a different offer. When we finally succumbed to the pressure and agreed to purchase, we were rushed through the contract signing process in a mere 20 minutes – clearly insufficient time to review and comprehend a contract laden with legal terminology. Not one of these three salespeople informed us of our legal right to cancel the contract within seven days, as required by Arizona law. This deliberate omission of our legal rights speaks volumes about the ethical standards – or lack thereof – in Sheraton Flex’s sales practices. We repeatedly stated our financial limitations and our desire to exit our existing Princeville Westin Flex contract due to its exorbitant costs. The sales team presented what they portrayed as a "downgrade" from Princeville Westin Flex to Sheraton Flex at the Desert Oasis. They claimed this would save us money because "the Arizona property is less desirable than Kauai." This turned out to be misleading, as while the maintenance fee decreased, our monthly payments increased, resulting in no savings. We were assured we could rent the property to cover the $2,800 annual maintenance fees. However, we've since discovered that regular tourists can book the same accommodation for less than half our monthly payment.
February 5, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you, Kevin, for sharing your detailed experience, and most importantly, thank you for your years of service to our country. We are truly sorry to hear that your ownership experience at Sheraton Flex did not align with the standards of transparency and respect that Marriott Vacations Worldwide is committed to providing.
During the purchase process, owners are provided a rescission notice, a Purchase Agreement, a Closing Statement, and a Quality Assurance Checklist, which outline ownership rights, financial obligations, and the option to cancel within the rescission period, as required by state law. We regret if this information was not clearly highlighted for you during your presentation.
It is important to clarify that vacation ownership is intended to provide memorable vacations and flexible travel options rather than guaranteed rental income or investment returns. Rental options are available to owners through external programs but are not a guaranteed source of income.
We appreciate you sharing your concerns, and if you feel it would be helpful to review your ownership documents or experience further, you are welcome to reach out to our Customer Advocacy office at 800-860-9384 or customer.advocacy@mvwc.com.
marriott is not what they appear to be
I can't believe how badly Marriott Vacation Club has screwed us over. It all started when we bought a $16,000 timeshare week in Phoenix. Then guess what? Within a YEAR, they completely changed to this points system that made our property useless for trading with other Marriott resorts. And it just got worse from there. For TEN YEARS we've been pressured into buying more and more points - another $10,000 here, $30,000 there - with empty promises about "better access" and "Elite Status." Every single sales meeting was the same story: the previous salesperson "didn't explain things correctly" and we just needed to spend MORE money to fix it. Nobody ever bothered to tell us we'd need to save up MULTIPLE YEARS of points just to book ONE week! Or that our kids would be stuck with all the maintenance fees (which keep going up like crazy) and any loans we haven't paid off.
We finally had enough and wrote them a detailed letter explaining everything and asking them to terminate our contract because of all their lies. Want to know their response? They completely IGNORED everything we said and just sent us another bill! That's Marriott for you - they sweet-talk you during the sale, but once they have your money, you might as well be talking to a brick wall. Don't waste your time with these people. They're still out there pushing their points on new victims while making it impossible for actual owners to book stays by renting rooms to non-owners. Save yourself the headache and thousands of dollars we've lost for this scam. I’M WARNING YOU TO AVOID MARRIOTT, I wish someone had warned us before we got trapped in this nightmare.
February 3, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you for taking the time to share your experience, Anthony. We regret to hear that your ownership journey has not met your expectations, particularly regarding the transition from a deeded-week system to a points-based structure. Marriott Vacations Worldwide introduced the points program to provide owners with increased flexibility, greater access to destinations, and more ways to plan vacations around their changing lifestyles. However, we recognize that the transition has not been ideal for all owners, especially those who originally purchased under a different ownership model.
At the time of sale, owners receive a Purchase Agreement, Closing Statement, and Quality Assurance Checklist, which outline important program features, including the structure of point accumulation, maintenance fees, and the ability to transfer ownership obligations to heirs. We understand how important transparency is when discussing long-term financial responsibilities, and we are sorry if this was not made clear to you during your experience.
We appreciate you sharing your concerns regarding communication and billing. If you would like to have your ownership history or correspondence reviewed further, our Customer Advocacy office is available and can be reached at 800-860-9384 or customer.advocacy@mvwc.com.
We deeply regret our decision to…
We deeply regret our decision to purchase a Sheraton/Vistana timeshare. What began as a basic one-week package in 2018 spiraled into a web of hidden costs and unfulfilled promises. In 2021, we were pressured into upgrading to their 'highest level' package, with sales representatives promising better flexibility and Marriott Bonvoy access.
The reality has been disappointing. Maintenance fees increase annually, and booking desired locations is nearly impossible. We specifically wanted Myrtle Beach but constantly get redirected to Orlando. Despite year-round payments, we face substantial additional costs that make these vacations more expensive than using VRBO or Airbnb.
The sales team failed to disclose crucial information, like our children inheriting maintenance fee obligations. They provided contract documents on a Fire Tablet we couldn't access later. Despite reaching their 'highest level,' we're still required to attend sales presentations.
Even basic accommodations are problematic. When traveling with family, they repeatedly failed to place our rooms near each other despite specific requests. The promised investment value and vacation flexibility never materialized.
Save your money and avoid this timeshare. You'll end up spending more than booking regular vacations while being trapped in an increasingly expensive contract with diminishing returns.
May 15, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you, Terry, for taking the time to share your detailed feedback. We regret to hear that your experience with your ownership has not met your expectations. At Marriott Vacations Worldwide, our goal is to provide owners with lasting vacation opportunities and a wide range of travel options through our points-based and legacy programs. However, we understand that when expectations around cost, flexibility, and access are not met, it can lead to dissatisfaction.
Maintenance fees are determined annually by the Homeowners Associations at each resort and are intended to cover operational costs, upkeep, and reserves for major improvements. These fees help ensure that resort facilities are maintained at a high standard for owners' long-term use. We recognize, however, that rising fees can be a source of frustration, especially when vacation experiences do not feel aligned with the investment.
Regarding inheritance, all ownership documentation, including the Purchase Agreement and Closing Statement, outlines the responsibilities of heirs. Ownership can be transferred through estate planning, but obligations such as maintenance fees continue unless legally declined through formal channels.
We also regret to hear about your difficulties accessing contract documents provided electronically and the challenges you have faced with room requests and additional presentations. We appreciate this feedback as it helps us improve the services we provide to owners at every level.
If you would like a more detailed review of your ownership or assistance navigating available options, you are welcome to contact our Customer Advocacy office at 800-860-9384 or customer.advocacy@mvwc.com.
Hidden cost and value concern
We’ve been owners with Marriott for years, but it’s been a nightmare. High-pressure sales tactics misrepresented costs, benefits, and long-term fees. Points expire quickly, availability is poor without planning far in advance, and we’ve lost points due to cancellations and the pandemic. They even reported a missed payment caused by their system error, damaging our credit and nearly costing us our home. Constant upselling and zero flexibility have made this experience unbearable. We’ve been requesting assistance to cancel our timeshare for nearly 3 years with no resolution. We do not recommend anyone buying a Marriott timeshare.
November 30, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you for providing your feedback regarding your ownership experience. We regret to hear that challenges with availability, points management, and service have caused you frustration. Marriott Vacations Worldwide strives to offer vacation flexibility and high-quality experiences for our owners, and it is disappointing to learn that your expectations have not been fully met.
Full ownership documentation is provided at the time of purchase to explain usage rules, fees, and reservation policies. We also take concerns regarding credit reporting and account management very seriously. If you wish to discuss your ownership situation in more detail, you are welcome to contact our Customer Advocacy team at 800-860-9384 or customer.advocacy@mvwc.com
Marriott vacation club is horrible
Marriott vacation club is horrible. Do not join. I repeat do not join.
January 24, 2025
Unprompted review
Reply from Marriott Vacation Club
We are sorry to hear you feel this way. We would like to try to assist you with the concerns, so please call us at 800-845-4226.
Almost like a scam
Promised the accomodation of choice has plenty of vacancy on the type of rooms I wanted for my family. After paid deposit the very next day reservation team sent wrong type of confirmation and after 2 weeks even with 12 days provided my choice were "full".. they kept asking you to take another type with "promise" to swop asap.. when I finally ask for refund it's been almost a month and still not hearing back from anyone except the sales person. write in to mariotte vacation and they don't even respond. Do NOT book
December 10, 2024
Unprompted review
Reply from Marriott Vacation Club
We apologize for the delay in receiving the refund. After we process the request, it can take a bank or credit card company several weeks to show the funds back into your account.
We’ve been Marriott time share owners…
We’ve been Marriott time share owners for 10 years. In the beginning we had no problem getting a week. Fast forward, we cannot get a week anywhere and are on a waiting list. The last timeshare sales pitch we went to the rep told us he and his coworkers buy multiple weeks so they can rent the weeks on Redweek, trying to get us to buy more. This removes inventory from the system. Going on redweek I can see multiple weeks up for rent. Not sure how you can fix it but you need to. My recommendation to anyone considering buying a timeshare is don’t. It’s no longer worth it.
January 12, 2025
Unprompted review
Reply from Marriott Vacation Club
Thank you for sharing your experience with us. We are deeply sorry to hear about the challenges and frustrations you’ve faced with your Marriott timeshare ownership. Your feedback is very important to us, and we regret that your experience did not meet the high standards we strive to uphold.
We apologize for any difficulties you’ve encountered with booking and the impact of inventory being rented out on external platforms. It is our priority to ensure that all our owners have fair access to the weeks they desire. We understand how important it is for our owners to feel confident and satisfied with their ownership.
We recommend contacting Owner Services at 1-800-845-4226. Our team is dedicated to addressing such issues and working towards a satisfactory resolution for you.
The absolute worst investment ever…
The absolute worst investment ever made, don't make the same mistake. I used my inheritance to pay cash to be a Vacation Club Member and for the last 6 years I have never been able to get anything that I've requested and typically nothing is ever available so for the 3K fees annually, it is a major rip off. I'm going to cut my losses and walk away. When I contacted Marriott to see if they would buy back the points, I was told that they would at my sales presentation, but that was a lie. Marriott told me it's not worth anything and they will not buy back. They are absolutely right, it's worthless. I'm so disappointed in the company as I worked for them for 13 years in a management role and thought they would be reputable. Just money hungry and greedy, and they claim to be religious, Ha. What a joke, squeeze and squeeze and oversell a commodity you can't deliver.
September 6, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you for sharing your experience with us. We are deeply sorry to hear about the challenges and frustrations you’ve faced with your Marriott Vacation Club membership. Your feedback is very important to us, and we regret that your experience did not meet the high standards we strive to uphold.
Double your options
We have been longtime owners of deeded fixed weeks at Vistana and Westin Mission Hills. We have been content with the program. At a recent timeshare presentation, we were encouraged to purchase Marriott Club Points so we can reach the Chairman's level. (We were grandfathered into the Presidential level with no purchase of club points). At the Chairman's level, we were told that we will not lose our deeded rights, and in fact, our options would be worth double their value. By way of example, we can book a deeded 2 bedroom for the usual 81000 options for 1 week, but be charged only half that amount of options. So for approximately $20000 for the addtional 1400 club point needed to reach Chairman's level, we would virtually the number of options we own to trade within the system. We cannot find that right or program anywhere. Any comments or experiences with such a benefit
December 22, 2024
Unprompted review
Reply from Marriott Vacation Club
Thank you for sharing your experience with us. We appreciate your long-term commitment as owners of deeded fixed weeks at Westin Mission Hills. We are glad to hear that you have been content with the program overall.
We apologize for any confusion or miscommunication regarding the benefits of reaching the Chairman's level with Marriott Club Points. It is our priority to ensure that all our owners fully understand the terms and benefits of their ownership. The specific benefit you mentioned, where options would be worth double their value, should be clearly outlined in the program details.
Given the complexity of your inquiry, we strongly encourage you to contact Owner Services at 888-986-9637. Our team is dedicated to providing accurate information and addressing any concerns you may have.
Thank you again for bringing this to our attention. We value your feedback and are committed to making improvements to better serve our owners.
Sheraton Vacation Club Not Worth a Dime
So, I've got to warn everyone about this horrible experience with Sheraton Vacation Club. We thought
we were getting this amazing vacation ownership deal, but it's been nothing but trouble from day one.
We got sucked in by their slick sales pitch - you know, those presentations where they make everything sound amazing. They promised us the world: easy cruises, flexible points, great properties. Spoiler alert: NONE of that was true.
The worst part? We planned this trip to Maine, got all excited, and when we showed up, they told
us our reservation was canceled. Just like that. No warning, no real explanation. We ended up paying out of pocket and staying in this total dump with no working air conditioning. Who does that?
We did the math on their easy cruises and get this - it would take us 42 YEARS to break even on this horrid investment. 42 YEARS! The properties are garbage, the points are basically worthless, and their customer service is a joke with everyone pointing fingers at everyone else.
If you're thinking about buying into a timeshare, run. Just run. Save your money and your sanity. We're trying to get out of this contract, and I'm sharing this so no one else makes the same mistake we did.
Seriously - stay away from Sheraton Vacation Club. Worst. Decision. Ever.
December 24, 2024
Unprompted review
Reply from Marriott Vacation Club
Hello Brian,
Thank you for sharing your experience with us. We are deeply sorry to hear about the challenges and frustrations you’ve faced with your Sheraton Vacation Club membership. Your feedback is very important to us, and we regret that your experience did not meet the high standards we strive to uphold.
We apologize for any miscommunication or misleading information you received during the sales process. It is our priority to ensure that all our owners fully understand the terms and benefits of their ownership. We are particularly concerned about the issues you’ve raised, including the canceled reservation, the condition of the property, and the difficulties with customer service.
We recommend contacting our corporate Customer Advocacy office directly at 800-860-9384 or via email at customer.advocacy@mvwc.com. Our team is dedicated to addressing such issues and working towards a satisfactory resolution for you.
Thank you again for bringing this to our attention. We value your feedback and are committed to making improvements to better serve our owners.
Deceptive Sales Practices and Poor Customer Experience
My experience with this company has been extremely disappointing due to deceptive sales practices. During a visit to the Westin lobby in Manhattan, a salesperson approached us, claiming to offer a promotional package with a discounted rate that needed to be locked in immediately. Under pressure and reassured by their words, we signed up, only to be told that the paperwork would arrive by mail due to high demand.
To our surprise, when the paperwork finally arrived, we discovered it was for a vacation package we had no intention of purchasing. I called immediately to cancel, and was reassured that the cancellation was being processed. However, months later, I was informed that the deposit is non-refundable.
This experience feels like a scam, with unethical tactics used to secure our money under false pretenses. I urge others to be extremely cautious and think twice before engaging with this company. Timeshares can be fraught with risk, and unfortunately, this company has lost my trust entirely.
November 3, 2024
Unprompted review
Reply from Marriott Vacation Club
Hello Sean,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you’ve encountered and the frustration this has caused. Your feedback is very important to us, and we regret that your experience did not meet the high standards we strive to uphold.
We apologize for any miscommunication or misleading information you received during the sales process. It is our priority to ensure that all our customers fully understand the terms and benefits of their purchases. We are particularly concerned about the difficulties you faced with the cancellation process and the non-refundable deposit.
We strongly encourage you to contact our corporate Customer Advocacy office directly at 800-860-9384 or via email at customer.advocacy@mvwc.com. Our team is dedicated to addressing such issues and working towards a satisfactory resolution for you.
Thank you again for bringing this to our attention. We value your feedback and are committed to making improvements to better serve our customers.
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