Marriott Vacation Club Reviews 

So I have been TRYING to work with them to cancel my timeshare. It has been extremely difficult to do this though. I get nothing but generic template messages. It feels like they are just dragging their feet hoping I will go away. I just need the email of a person with authority over there who is really going to address my issues and help me to cancel my timeshare. It is unbelievable that a company of this size could be so deficient in basic customer service.

I have to give Marriott Vacation Club the lowest review score possible for their dilapidated resorts, lack of transparency about what we were getting into, and the poor handling of our request to terminate our contract. The majority of the Marriott resorts we have stayed in, aside from Ko'Olina, simply failed to live up to what is expected of a luxury brand. During a recent stay at the Sabal Palms Resort for a conference at the Marriott World Center, the 2-bed room was subpar, not even matching the quality of a basic hotel unit. The carpet was worn and outdated. The kitchen sink had visible caulk along the edges. Multiple poorly repaired holes lined the walls. Both the chandelier and the ceiling fan blades were covered in thick layers of unsanitary dust, which was proof of the lack of proper cleaning. My coworker, who joined me, was equally shocked by the appalling condition of the resort. When we signed up for the MVC, we were under the impression that we would have access to hundreds of Marriott resorts. However, it was later revealed that our options are actually significantly limited, as the full inventory of Marriott resorts is withheld from us until we reach a certain point level. This critical info was not made clear when we agreed to it, which feels deceptive and misleading. We are currently paying $300 per month in maintenance fees, but it is evident from the poor upkeep of the properties that these funds are not being used appropriately to maintain the resorts. This ongoing cost, coupled with the poor condition of the properties, makes it impossible for us to justify continuing with the Marriott Vacation Club. Due to these major issues, we reached out to Marriott to request the cancellation of our contract. Any fair company would see this as the bare minimum to make things right. Instead of addressing our concerns, we were told the contract must be paid in full before any cancellation can be processed. It is unreasonable to expect us to continue paying for a service that does not align with what was promised at the time of purchase. Are they intending to keep us trapped in these rundown “resorts” forever?

We have always enjoyed Marriott properties. And now..5-star service beyond the concierge desk.

My wife & I had been going to the Marriott Cypress Harbour for the past three years & before that we stayed at the Marriott World Center. Last year as terms of our sales presentation agreement we were provided a $300 gift card. Our intention was to use the gift card on our next visit. Little did we know the gift card Marriott provided expired within five months. At no point was the card ever activated or used. When we arrived for our sales presentation on Sunday March 2nd we explained the gift card issue with the representative/greeter at the front desk and she would have a Manager speak with us. The Manager spoke with us and advised she would see what she could do. We went through our sales presentation and the sales rep began the presentation by mentioning if there is one thing about Marriott is they will make it right. Well the presentation concluded just before the 90-minute mark. The sales rep stepped away and since we were now waiting after the 90-minute mark with no pricing let alone an update on the card we proceeded to leave. As we were leaving the rep and a Sales Manager come back and the Sales Manager advised he had numbers to go over with us and when I asked about the gift card status he advised there was nothing he could do but would have someone speak with us. Yet now another person speaks with us to advise there was nothing that could be done but we were welcome to pick up the gift card for attending this presentation. This presentation left us with a very poor image of Marriott and how it treats loyal guests. As a result we will no longer be choosing Marriott as a vacation option and will review and advise others of the same. Rafael Garcia from Corporate followed up and offered us 40,000 and then 50,000 Bonvoy points towards a future stay. While Rafael was very professional with email responses this offer does nothing to provide us with righting the wrong from the $300 gift card. An offer of Bovoy points and addressing the gift card would have been a serious way of addressing the issue.

Went today to the Marriott in ST Martin time share People just stay far away. I like watching the sales people’s pitch then see there reaction when you say no to them. The sale pitch on the beach with the prize you can win all the way to the 1 and a half hours sales pitch. At the hotel.

Marriott Vacation Club representatives made multiple statements regarding ownership that have proven to be false or misleading. The timeshare was pitched as an investment that would maintain or increase in value. 2,000 points would be sufficient for a week's
vacation every year at a fixed price. We could easily use our points at any Marriott Vacation Club properties and the properties were exclusive to members only. All fees for the year were included in the closing costs. The timeshare had resale value and could
be sold if needed. Sounds great right; all turned out to be lies. Shortly after our purchase, we received an unexpected bill for approximately $586 in HOA fees, despite being told that all fees for the year were included in our closing costs. When we immediately
contacted Marriott Vacation Club to cancel our contract based on this misrepresentation, we were informed that we could not cancel. We made multiple written requests to cancel without seeking any refund, but all were denied. Years later, Marriott finally offered
to take back the timeshare only if we paid the loan in full, which remains impossible for us. Seriously, this world is upside down!

We received a mailer from Marriott Vacation Club (MVC). It advertised $199 now and 12 months to choose and take a 4 day/3 night stay for a sales pitch in Florida. We love Marriott properties, have their credit card, ect. We paid the $199 in 2/2025 and recently tried to book our stay online. MVC website gave us a pop-up after we put in our offer code and last name stating that our offer was no longer valid, call this number. I was a little upset that the offer we paid for was no longer valid. The number they gave me was to the sales department, and I explained the situation. MVC proceeded to tell me that our offer was still valid, but we had to book over the phone. This immediately felt odd, and I asked why. "That's just the way it is." Becoming less enchanted, I asked for a refund of our $199, we no longer were interested in their offer. MVC stated that we had 15 days from payment to get a refund. This was disclosed no where and MVC stated it was in the welcome email. There is a disclaimer in fine print on the offer letter that after purchase of a vacation package, there is a 15 day window to get a refund, not for the $199 to reserve the 12 months to decide when and where we were going. To wrap up, the disclosure that they would take our money and run was in an email that was supposedly sent (we did not get it) aka, disclosed we would never get our money back AFTER we paid them. Stay away, far away.

Singer island 2025-pool dirty, pool furniture old worn, beach not attractive dirty, internet would not log on, drove through sketchy area close by to get there, dated.
Process- just not a professional sale, been with Marriott 20 yes as a member. Shocked at my experience

Just my experience at this location

Would never consider joining of they all look like this

Dissatisfied with the services!!Used to be great

Marriott continues to lie to us as far as availability for rooms.
They hold back the good rooms for cash customers. Tried to make a reservation for a room using points. Premium rooms not available for time share owners. They are bunch of liars and we should not take this membership. In short don’t take the room . They will come with stupid excuse

While at an “Owners Update” on my Marriott Vacation Club Membership, I shared with a Salesperson that I was recently widowed, I explained that this visit was part of my grieving process as my late husband, and I had vacationed at one of Marriott’s resorts in Hawaii. Despite acknowledging my vulnerable state, they proceeded with an aggressive sales session that lasted over two hours. I was urged to merge two of my existing Marriott timeshares into a new ownership with promises of financial savings, priority access to oceanfront villas, and added flexibility through Club Points. I was also told that if I couldn’t use the property, an external firm would be available to rent the weeks for me. These claims, which were made verbally and supported by handwritten calculations, were never reflected in the actual contract documents. I was assured I wouldn’t pay more than I already was and that the contract would be easily transferable to my son upon my passing. However, they failed to mention that my son would inherit the ever-increasing maintenance fees. The entire experience was rushed and disorganized. I was hurried through the signing process. I was even encouraged to open a new Marriott Bonvoy American Express card to help with closing costs, which has only added to my financial burden. The Club Points are extremely difficult to use, limited in their transfer options, and expire if not used within a confusing system. As an elderly widow, I feel I was taken advantage of and coerced into a contract that is neither sustainable nor beneficial. The never-ending maintenance fees and high monthly payments are unaffordable, and the misleading nature of the sale has left me with deep regret.

We sent a letter detailing our experiences that match all of the other reviews here, we were kept for hours, made extravagant promises of the vacations we would enjoy, and ultimately caved and agreed to purchase additional points so we could get free to enjoy a little of the vacation we were on. We tried for two years to use these “wonderful” things and actually got to take one extended weekend at an overcrowded resort because it was the closest location we could get to. The Marriott response to our letter requesting the contract be terminated was a phone call in which we were told that we were stuck with it because it was our word (the customer) against the company, that our math concerning the ridiculous amount of money the useless points would cost us (over $100k for the payment terms) was wrong (I am an engineer and my wife was a teacher and is now becoming a nurse). We were told we had 10 days to back out and should have done it then because of course I should have wanted to spend 4 additional hours reading all the fine print instead of vacationing, and of course I didn’t have to go back to work when I got home, because who does that). We were told they would buy the timeshare back from us (but neglected to tell us it had to be completely paid off until we actually tried). The woman we spoke to told us she was “one of seven people in the company” who “reported directly to the CEO” but sorry, we don’t actually care you had a bad experience and there is nothing you can do to even cancel the automatic withdrawal of $500 a month for the next 15 or so years unless you call our finance department because you have no power. Oh, and if you do stop paying us, we will foreclose on you and ruin your credit. So, for an additional 1.5 hours after work I listened to condescending remarks and received not even an apology for the deceptive tactics and highly negative experiences we have had for the last two years.

We are timeshare owners and we feel utterly stuck with this thing. After being lifetime Marriott Platnium Elite members and very loyal customers for years and years, Marriott’s sales reps lured us into this trap with an offer for a $199 Vegas stay last July. While there we were subjected to an unbelievably manipulative presentation that we were tricked into agreeing to thanks to some VERY shady behavior. They kept us there for hours and never once told us this was a timeshare, they called it “Vacation Ownership” instead. They pretended like they gave us some big discount, but now we are saddled with high costs that are unmanageable on our fixed income. We’d spent nearly 1000 nights with Marriott before getting dragged into this timeshare, but the horriffic experience of being tricked into this and the uncooperative customer support from the financial services team has been heartbreaking to us. We just wanted to undo this mistake we were unfairly pressured into making, but so far no one has been any help in letting us out of this timeshare to rectify our dire situation.

Potential buyers beware!!! Our experience with Marriott Vacation Club was nothing short of predatory. What began as a "private and exclusive" opportunity quickly devolved into a maze of misrepresentations and high-pressure sales tactics. During a grueling three-hour presentation, representatives made multiple false claims, including that the offer was "one-day only" and that purchasing would maintain our Titanium status. They never mentioned the $600 annual American Express card fee or that maintenance fees would increase by 11.5% annually in perpetuity. Most disturbing was the manipulation during signing. When my spouse expressed hesitation about additional costs, representatives assured her signing was merely a formality since I was the "primary person." Three months later, they switched borrowers without proper notification.

The sales team mischaracterized this as a real estate investment that would "gain value over time" rather than the depreciating financial burden it truly is. After signing, our representative vanished—ignoring calls and emails during the recission period they conveniently failed to disclose. The financial reality is staggering: $8,776.38 annually for a single vacation week—an outrageous $1,462.74 per night—while our points continuously lose value across MVC resorts.

This experience has been a costly lesson in the deceptive practices of Marriott Vacation Club's timeshare operation

do not do Marriott vacation club. Pure scam. fraud

We are extremely disappointed with our Marriott Vacation Club (MVC) timeshare experience. As Titanium Elite members, we trusted the Marriott brand but were misled by high-pressure sales tactics and false promises. Invited to what we thought was a special meeting, we were subjected to hours of persuasion and pressured into accepting a "one-time" offer. The reality has been far from what was promised. The points are insufficient for luxury stays, expire too quickly, and require extra spending. Maintenance fees increase every year, and the glitchy MVC website makes booking a nightmare. We haven’t even been able to use the timeshare, leaving us feeling scammed and betrayed by a brand we once trusted.

We were pressured into buying 3000 points and walked away in disbelief that we had actually done this. When we got back I started to look at what we could reserve and I find consistent unavailability. We decided to cancel the contract and sent a certified, return receipt, letter which the receipt was returned to us without any signature. We also sent an email with a read receipt requested, which was also never acknowledged. I feel left hanging about closure on this, and that there is something 'fishy' about the fact that they never acknowledged receipt of our cancellation. This is not honest transparent business.

Like most reviews we were given a promotion to stay at one of the resorts at discount rate if we attended the 90 min promotion. Fair trade. We are loyal Marriott members and have been since traveling has ramped up. However, the high quality service, great customer service, and value seem to be missing from the Marriott Vacation Club in Orlando, FL. They used very vague details of program, pricing were never discussed until very end of program, a lot of catch phrases like “one time offer”, and “exclusive” to sign up that day. The worst part of the experience would be for our 3 kids who were placed in a cubical for 2 hours (30 mins) beyond the required time commitment with zero, literally zero entertainment options. In addition, in order to leave they pretended my wife had to sign a disclosure so we wouldn’t be charged for not attending. She was with and had left after the sales pitch and we wanted privacy to discuss what we had heard. They made her come back up to not have to sign anything but for us both to hear from not one more sales person but two more. Needless to say, the original sales rep never said bye or came back, the second left upset because we were not willing to sign, and the third barely had the courtesy to point us the way out, and said nothing other than “you can leave downstairs”. If this is the premium brand I thought I knew and suppose to be an exclusive imagine, good riddance Marriott…

BEWARE if you are invited to visit Marriott Crystal Shores on Marco Island. The resort is beautiful, sales team professional, and if you're interested in buying a time share this would be a lovely place to do so. HOWEVER, they will put you up (you'll pay $600 for 3 nights and up) at the nearby Marco Ocean Beach Suites resort where they have a block of rooms (all privately owned by "some guy") as they can't seem to find others on the island - do NOT stay there unless you have a full video review of the room you are assigned, down to the cleanliness of the sheets and box spring (ie, no stains from bodily fluids per our experience), whether all the furniture is intact or if it's completely scratched up and upholstered furniture has stuffing coming out of it, whether the baseboards are black from not being cleaned, whether there are holes in the walls, etc., etc., etc., and a written guarantee you will be assigned the room in perfect order or be moved. The "resort" has a filthy entry, no services except a guy sitting at a makeshift front desk plugged into his phone, no restaurant, and housekeeping only on request which if you read other reviews, only sometimes shows up. Less egregious but also not resort-like - You will need to take beach towels from your closet on the fairly long walk to the beach where again there is no food or drink service. The pool is far from the beach and there is little shade. Any food service has to be ordered in or you need to go out. These are only a small portion of the hidden challenges we experienced two weeks ago.
During and after our very uncomfortable stay, which we cut short because all the issues combined made us uncomfortable, we asked MVC for help, got none, and then emailed executives at MVC with details to bring awareness and help others avoid, if anything, this particular room (804). At Crystal Shores, there was no effort to assist other than joking about it, and we have not heard back from MVC executives. Not sure how they expect you to be in a buying mood when you've paid for and have been staying in a 2-star hotel.

DO NOT DO IT !! They have a bunch of hidden fees and maintenance fees that they do not tell you about and they do not have the inventory to support.