Marshall Reviews 792

The speakers I’ve purchased from Marshall have been of high quality and have met all the specifications required for the projects. Customer service has been very responsive to quickly facilitate any questions and problems that we encountered.

Ordered a £550 speaker 23rd March now 8th April still no help DHL are a disaster no idea when I will get a refund.Very disappointed ☹️

Got the Marshall Minor III earbuds, blue tooth never worked properly, one never connected and the sound quality was very poor. No replacement, no way of repairing. Really appauling customer service, don't care once they have you money.

Bought Marshall Minor IV earbuds, and the quality was horrible. I refused to read all the comments from people having the exact same issues, since Marshall usually has great quality. This was my mistake. The earbuds wouldn't charge half the times, and the battery decreased with 60% in just a few days. I had a slight buzzling sound in the left earpiece. And when I tried to get them replaced through the warranty service, they tried to make me jump through hoops just to even respond. Above receipts and the serial number, they also require you to send them pictures of white papers with your signature and the current date. This is against european consumer laws, and also a violation against GDPR. When I tried to explain it, they blatantly refused my warranty case all together. This is completely unacceptable, and I won't be buying any more Marshall products! Had to refund it through Amazon.

I bought a wired sound speaker thinking it was portable. When I noticed, I immediately contacted Marshall customer support and the experience was absolutely wonderful. The employees are super friendly and finally the quality of the product itself which, for me, is the top of the top!

I purchased an old Marshall which was great value and sounded fantastic. I had an issue with the front badge. I contacted Marshall and was directed toa supplier in Australia to supply that exact part.

The warranty process is very fast and the response from the Marshall team is fast as well, their products are very good

Reliable company. Professional approach to the customer!!!

Great product. Excellent support

I have had 2 Marshall Kilburn II. Both "died" within 2-2,5 years.
I bought the first on in 2021 and started linedance classes in the autumn and in February 2024 that one broke. I bought a new directly and that one died last week so now I have to buy another, 3 rd,one... I have used them once a week and played music for max 1,5h and had volume 5-6...that's it. I'm so really disappointed!
The sound was good...but for that price, it should have lasted longer. The 3rd one wont be a Marshall, that's for sure (or are they sending the crappy ones to Sweden???)

I lost charging case and sent email to the customer service desk. I was properly guided throughout the process.

Marshall used to make very good amps and Bluetooth speakers. I had 2 Woburn 1 and I decided to "upgrade" so bought the latest Woburn 3 and it sucks balls to the max. Cheapened materials and cut cost. I won't support buying it anymore unless they bother to change.

It's disappointing that Marshall ships speakers incomplete without a power adapter. The item out of the box for some speakers is literally an incomplete item. Horrible and cheap business practice.

My headphones got the ANC button damaged, i searched for warranty replacement through the website, they replied to me really fast via email, the issue was solved the next day and i was provided a new pair of headphones immediately that same day. I’m really pleased and satisfied with the customer service and the warranty.

Warning: Not plywood as advertised - Made of particle board!
Review:
I recently bought the Marshall SV212 Studio Vintage cabinet, which is marketed as having a plywood construction. However, after taking it apart, I discovered that ONLY the front baffle (where the speakers are mounted) is made of plywood. The entire rest of the cabinet — top, bottom, and sides — is made of cheap, low-quality particle board.
For a "Made in England" cabinet in this price range, this is deceptive and unacceptable. Marshall is promising premium materials but delivering "China-quality" budget construction. If you are looking for a resonant, durable all-birch plywood cabinet, look elsewhere. Very disappointed in Marshall's lack of transparency.

My earbuds developed a fault a few months before my warranty expired and marshall customer services resolved my issue quickly and efficiently via emails. Gge faulty products were replaced . Great customer service.

Great products and even greater support. When I got issues on my earphones I got in touch with Marshall’s support and everything was sorted out very quickly. I couldn’t recommend more this brand.

I needed help with my favorite Marshall and they gave me the help I needed thx Marshall.

Marshall products are excellent, I have them for more than 30 years, customer service was really good, although my native language is spanish, and the AI chat was in spanish too, the quick response and precise information in english, very useful.

I hae used Marshalls for years and wouldn't be able to have my guitar tone without them. Any issues I’ve had regarding light switch failure etc they have always been so helpful.