Really happy with the goods I ordered . Jackets & jeans good quality, accurate sizing & prompt delivery.
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See what reviewers are saying
Absolutely shocking. 2 out of three items arrived but charged for 3. telephone number rings out, no response to emails or messages. no acknowledgement that your enquiry has been received, I hope this... See more
The t-shirt is excellent quality and fits really well - it doesn't run too big or small, the printed logo can be ironed over and it washes well. I liked the t-shirt so much I bought one in both... See more
Company replied
Last purchase was fine, but my previous purchase a country check shirt (mainly yellow in colour) had a discount code - I put the code into your site and expected the discount to be applied but when I... See more
Company replied
Company details
Written by the company
Founded in 2001, Marshall Artist is a British premium casualwear brand built on the principles of modern tailoring, functional design, and cultural authenticity. Rooted in the shared rituals of football terraces and music scenes, the brand has developed a reputation for creating versatile garments designed to move effortlessly between environments, from the stands to the street. Recognised by its iconic Siren badge, Marshall Artist garments are worn as a modern uniform — connecting generations through sport, music, and shared identity.
Contact info
5-11 Marsh Street, ST1 1JA, Stoke-on-Trent, United Kingdom
- info@marshallartist.co.uk
- marshallartist.co.uk
2.9
Average
120 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Marshall artist
Love this brand really nice clothes however I found the sizing to be slightly smaller than usial if you like a tight fit order your usual size I would say go a size up for a more comfortable / regular fit .
February 18, 2017
Unprompted review
Poor customer service
Ordered my jacket past two weeks (23/12/2016), doesn't received any news about the jacket since. Emailed 2Squared and Marshall Artist to get the tracking number, but to no avail. They seemed not to be bothered about the emails from customers. I doubt that they will care about my review though. For the sake of your customer, please, please, please fix your customer service. Very much GUTTED.
Order #26128
January 4, 2017
Unprompted review
Products Nice, Service Horrible
I really liked their products; affordable, well made and stylish and decided to order from them. My experience with them has so far been atrocious. I have attempted to contact them about a tracking number through several different means to include the email addresses listed on their website and through their social media pages, but they don't seem to be responding. This experience really ruined my image of the company.
December 5, 2016
Unprompted review
A month passed-the Order is not ( with the continuation )
Long sending order. By e-mail answer questions within several days. The order was not received yet. By requests for the help with delivery do not answer. If in the near future the problem is not solved with delivery, I will open dispute in PayPal.
I buy clothes of this brand through retailers. It is very disappointed with official shop. If the situation is not resolved, then I will be forced to stop purchase of clothes of this brand.
Money does not interest. The order is important for me.
The continuation of the story after another month.-
After a month of waiting the order still managed to contact the seller. He said that the parcel returned to them. But to notify the buyer was in no hurry. The seller apologized and promised to send the order again as soon as possible. Promised to send proof of dispatch of the order. Passed another month. No shipping confirmation,no of order,no money. Write again to the seller. get the answer in 2 days. The seller wrote that it turns out they are unable to provide shipment of your order,and promise to return the money. The first time I meet such uzhastnoe attitude to the client and their work. Completely disappointed with this store and the brand. Two months it took for that to the seller understand that you will not be able to send the order,though with the proper approach,he was prepared to pay for shipping. For example,during the time that waiting for the order from this store,ordered and already received 5 orders from UK, Spain, Italy. No problems with shipments to Russia from other stores arose. Very sorry I can not put zero stars in the review. That's all this deserves
The order was made - 23/06/2016 Today - 18/08/2016
July 23, 2016
Unprompted review
Reply from Marshall Artist
Hi Dmitriy, apologies again for this situation, after three unsuccessful attempts (at a cost of around £50 to us) to get your order through Russian customs DPD have left us with no more options. We are currently looking at alternative ways to improve this service but appreciate you have been left with an unsatisfactory outcome this time with lengthy delays in between due to the package being in transit.
Please accept out sincere apologies on this matter,
Best regards,
Sam
Great loyalty system
I've been buying from them for a few years now and I'm happy to recommend them. They have a great loyalty system. I especially like their coats.
July 18, 2016
Unprompted review
Reply from Marshall Artist
Hi Deni, thank you for the positive review! We really appreciate your custom! Best regards, Sam
Reply from Marshall Artist
Hi Mario, many thanks for the great review, we really appreciate it! All the best, Sam
Quality Brand
My new favourite brand. Sizing is spot on, quality of clothes is spot on and customer service is spot on. Wardrobe is filling up with Marshall Artist clothing.
July 13, 2016
Unprompted review
Reply from Marshall Artist
Hi Andrew, thank you for the kind words, hopefully you'll like what we have planned for delivery next month and through the Autumn! Sam
Dura wax multi pocket jacket
Excellent quality jacket and the service was 1st class! Will definitely be buying from marshall artist again.
July 12, 2016
Unprompted review
Reply from Marshall Artist
Hi Stevie, that's fantastic, hopefully there'll be some bit in AW that take your fancy! All the best, Sam
first time buyer
Very good Web site and great clothing .....
All at a reasonable price... delivery was quick and I was kept informed of the delivery process.
All in all 10 out of 10 😆😆😆
July 12, 2016
Unprompted review
Reply from Marshall Artist
Hi Marc, that's brilliant, many thanks for taking the time to respond to the review request! Best regards, Sam
Excellent
Great experience, user friendly website, fast delivery and good communication.
July 12, 2016
Unprompted review
Reply from Marshall Artist
Hi Ruby, any thanks for the great review! We really appreciate it! Sam
Excellent
Had an issue with a faulty product. Returned and swapped straight away. Excellent communication and service.
July 12, 2016
Unprompted review
Reply from Marshall Artist
Hi Gareth, thanks for the great feedback, hope the new piece is OK! All the best, Sam
Fantastic service
Fantastic service and very fast delivery. Quality goids
July 12, 2016
Unprompted review
Reply from Marshall Artist
Hi Isabel, many thanks for the great review! Best regards, Sam
Brilliant
Really great products and service. And I like how they interact with people on social media like Instagram. But would like if there were more bigger sizes available. But overall spot on👍🏼
July 12, 2016
Unprompted review
Reply from Marshall Artist
Hi Rob, many thanks for the great feedback, we really value your custom. We'reintroducing a 4XL this AW16 plus more stock available on the 2XL/3XL, all the best, Sam
Reply from Marshall Artist
Hi Patrick, thanks for taking the time to leave us a review! Best regards, Sam
Reply from Marshall Artist
Hi Mathias, excellent, thanks for the great review! Sam
T shirt
Bit disappointed the pre sale was soon followed by further deductions after I had already purchased an item payed out twice for postage
July 12, 2016
Unprompted review
Reply from Marshall Artist
Hi Mark, thanks very much for the review, hopefully you didn't miss out too much, we've had a bit more sale activity than ever this season due to some changes behind the scenes, hopefully you won't experience this again! All the best, Sam
Reply from Marshall Artist
Hi Kyle, many thanks for taking the time to leave us a review, best regards, Sam
Reply from Marshall Artist
Hi Matt, thanks for leaving us a great review, we really appreciate it! Sam
Very happy!
Good prices, fast service and overall a pleasant experience!
July 7, 2016
Unprompted review
Reply from Marshall Artist
Hi Johannes, thank you very much for taking the time to leave us a review, it really is appreciated! All the best, Sam
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