Marston Events Reviews 147

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their welcoming, patient, and professional demeanor, highlighting their ability to make special occasions even more enjoyable. Many consumers appreciate the excellent service, noting the team's dedication to ensuring satisfaction with the final results and their helpfulness in various situations. People also found the user experience positive, with photographers making photo sessions relaxed and fun. However, some people were dissatisfied with the overall service, citing issues with the company taking on too many events. A few customers also mentioned that the website's pre-event user experience was clumsy and poor.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers had positive experiences with service. Many reviewers praised the genuine commitment of the staff,... See more

User experience

Reviewers highlight positive aspects of user experience, often praising the calm, reassuring, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The staff(Sue and Margaret) were quite welcoming and prepared the gowns well.

Rated 5 out of 5 stars

Becky at Marston Events graduation & gown hire team is absolutely fantastic! She helped place my graduation order swiftly & efficiently by resolving the technical issue at hand. Excellent customer s... See more

Company replied

Rated 5 out of 5 stars

Today I called with three requests: first, to select my favorite graduation photo; second, to edit the photo so that my hair looks neat; and third, to confirm my most up-to-date address before mailing... See more

Rated 5 out of 5 stars

Thank You, Paul! Graduation day is always special—but having the right person capture those moments makes it unforgettable. Paul, your photos didn’t just freeze memories; they told a story. From ca... See more


Company details

Written by the company

Marston Events is a graduation events company providing photography, gowning and ticketing Services.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Great experience!

Claire made our experience so smooth and enjoyable! She was cheerful, pleasant and so accommodating. Thank you Claire! You made our special day unforgettable!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Michael R.

Thanks to Michael R for making my graduation ceremony even better! He was so nice and fun when taking the photos and it came out really good. He also let me do all the angles for the photos and family photos, he made my day much easier and fun!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Thank You

Thank You, Paul!
Graduation day is always special—but having the right person capture those moments makes it unforgettable. Paul, your photos didn’t just freeze memories; they told a story. From candid laughs to proud smiles, every shot felt genuine and full of life.

Thank you for your patience, eye for detail, and making us all feel so comfortable. You weren’t just a photographer—you were a part of the celebration. I’ll treasure these photos for years to come. Highly recommend you to anyone looking for someone with both skill and soul behind the camera.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great job

Neil did our graduation photos and was excellent - he was patient, and did a fantastic job with the photos. Would definitely recommend!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

UCL Masters Ceremony

Attended UCL Masters ceremony last week and it ran so smoothly. Helped greatly by the gown collection & official photographs being in one place and lots of UCL helpers directing us and help on hand if needed.
Huge thanks to Dee who took the official photos. She was cheerful, fun helpful & humorous… especially when faced with a large family group who needed organising!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

The photographer was great

The photographer, Maria Akore, was really good at capture on of the best day of my life. She really gave me all the time to prepare for the picture and was really patience in including all my big family on the shot!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Very good and people very friendly and…

Very good and people very friendly and professional

May 14, 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Mm,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Great experience

Claire was both professional and caring. I can't wait to see my graduation photos.

May 14, 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Cemre,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Photography

Michael was fantastic at making sure I liked my graduation pictures, he was patient and allowed me to take some more pictures when I wasn’t sure on the first set! Thank you Michael :)

May 12, 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear EC,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Claire is very friendly and…

Claire is very friendly and professional. Thanks for making my day :)

May 14, 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Aurora,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 4 out of 5 stars

Neal was great!

May 13, 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Tamir,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

Rated 5 out of 5 stars

Michael R is a star!

The team is incredibly professional, especially Michael R. who treated my brother and I as true VIPs. He made sure to make us comfortable, prepare us and uplift our spirits to truly show our happiness. Thank you! - Haifa

May 14, 2025
Unprompted review
Marston Events logo

Reply from Marston Events

Dear Haifa,

Congratulations and thank you for your lovely review we will pass your comments onto our team.

Kind Regards
Customer Care

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