Martian Made Reviews 40

TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Ordered a pair of pillows, they were a bit soft for my taste but clearly well made. I contacted the company and they sent some additional packing with no issue (and quickly) to make the pillows left s... See more

Company replied

Rated 5 out of 5 stars

Amazing pillows ,absolutely the best I have purchased and I have purchased many more expensive from alot of companies and they never got used after the 2nd night. I have spondilitus and sleep apnea... See more

Rated 5 out of 5 stars

I thought i had posted this review back in 2024. But realised I hadn't.. 😉🫠 These Hybrid pillows are So comfy !!!!!!!!!!!! Simply the best! I have been searching for ages for a new pill... See more

Rated 5 out of 5 stars

Just purchased 2 pillows and they are excellent. Tried many different pillows over the years & these ones from Martian Made are the best by far. My wife suffered from neck & shoulder pain, these have... See more

Company details

  1. Bedding Store

Information provided by various external sources

We are aliens come down to Earth to make great products for you with future technology and also to show you Humans how to do great customer service.


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4.7

Excellent

TrustScore 4.5 out of 5

40 reviews

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Rated 5 out of 5 stars

Simply the best 👌

I thought i had posted this review back in 2024. But realised I hadn't.. 😉🫠

These Hybrid pillows are So comfy !!!!!!!!!!!!
Simply the best!
I have been searching for ages for a new pillow, having tried several shop bought ones that seem OK initially.. I could not justify spending £70 or more on a pillow..
After weeks of searching and reading reviews on pillows I decided to opt for the Martian Made Hybrid Pillow 2 pack.. I wanted a pillow that was reasonably firm... yet supportive.
My pillows arrived, I opened them and left them both for at least 48 hours as advised. ( even though my hubby was adamant that He DID NOT NEED OR WANT a NEW Pillow ).. so after 48 hours I decided to give mine a try..
( hubby said no! He was happy with his own old faithful memory foam pillow that is like a lead brick ) so i tried mine, it did seem a little higher than I was used to but very comfortable and supportive. After a couple of days I caught him sneaking over my side of the bed.. ( saying pillow seems ok but a little soft compared to his Brick!!..
Fortunately I had ordered the extra filling so I added a handful to one and gave to him to try and that seemed to make it just that bit firmer, I also added a little to mine. It did take a couple of nights to adjust to the pillows. hubby does suffer with a bad back yet after about a week his back pain had eased off, I don't know if the Pillow has anything to do with it or if it was just a Co incidence, I told him it's the pillow (that he didn't want ). I can 100 % recommend these pillows .. What's not to try !

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent pillows for neck pain.

Just purchased 2 pillows and they are excellent. Tried many different pillows over the years & these ones from Martian Made are the best by far. My wife suffered from neck & shoulder pain, these have helped loads. Another good thing about the company, after requesting more filling, it arrived fast. A few days later they contacted me to see that it had arrived & was enough filling or needed any more. A+++++ Service from Martian Made.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Thank you. Pillows plump enough to only need one per person and soft enough to get a really comfortable night's sleep

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

Just wanted to say how impressed I’ve been with the customer service I received.
Unfortunately the courier service was not as reliable, but it all got resolved quickly.
Thanks to you!
The pillows are unbelievably soft and I had the best night sleep.
Would definitely recommend them.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely the best pillows!

Amazing pillows ,absolutely the best I have purchased and I have purchased many more expensive from alot of companies and they never got used after the 2nd night.
I have spondilitus and sleep apnea and since using these pillows I practically sleep through the night and no neck pain at all . Very good price too for how lovely they are .

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

I bought pillows this company in May…

I bought pillows this company in May 2024 and they were fine for just over a year and then I started getting neck and shoulder pain. I contacted their customer service and have been astounded by their kind help. I received a set of filling used to fill the pillows and it's helped enormously with the pain. Its the best experience I've had with customer service and I wouldn't hesistate to buy their pillows again.

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing hotel quality pillows

I ordered 2 regular sized pillows and was accidentally sent out 2 super king sized pillows which unfortunately wouldn’t fit in my double bed. The customer service is absolutely fantastic and sent out 2 replacement pillows the following day. The pillows are quite soft, I like mine a little firmer so ordered an extra bag of stuffing at no extra cost again, fab customer service. The stuffing goes a long way! And now my pillows are perfect. Would highly recommend 😊

July 24, 2025
Unprompted review
Rated 2 out of 5 stars

Mmmmmmmm

Hi
I got 2 pillows from this company the first one was Hybrid pillow which was great. You can take stuff out or put extra filling in. Like it.
Now the reasons for only 2 stars
Microfiber pillow was in a brown bag that was split. The pillow was dirty so I had to clean it. Used carpet foam and had it in the bath.
Not great and this has put me off.
It was in a box so this must have happened in the factory. So looks like they send stuff out doesn't matter what condition it is in.

July 18, 2025
Unprompted review
Martian Made logo

Reply from Martian Made

Thank you for taking the time to share your feedback, and we’re really pleased to hear you liked the Hybrid pillow and found the adjustable filling feature useful. That is exactly what we designed it for.

We are truly sorry to hear about your experience with the microfiber pillow. We can assure you that we never just send items out in any condition. On the contrary, we carefully check over every B-Grade item before repacking and resale. B-Grade items are clearly marked as such, and we repack them into simple, sustainable bags as part of our commitment to reducing waste.

It sounds like the bag splitting and dirt unfortunately occurred during transit, which is disappointing but can happen with couriers. Of course, that does not make your experience any less frustrating, and we apologise for the inconvenience it caused you.

If you would like, please get in touch with our customer service team directly so we can resolve this for you. We would be happy to help.

Thank you again for your feedback. It helps us continue to improve.

Best regards
Martian Made

Rated 5 out of 5 stars

Superb pillows

Superb pillows. Best sleep ever. The customer service is excellent - I requested extra filling and received it very quickly at no extra charge.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent service & helpful staff. I was sceptical about these pillows having spent so much money buying different pillows over the years to help with neck pain but for the first time in years I have woken in the morning without neck pain. Thank you so much. I would highly recommend.

May 21, 2025
Unprompted review
Martian Made logo

Reply from Martian Made

It's our complete pleasure to serve and help you sleep better!

Rated 5 out of 5 stars

Out of this world

So glad I took a chance on these pillows. I suffer from neck and shoulder pain and thought I would never find a pillow that could give me a comfortable night's sleep, until I tried these. What a relief to finally find my perfect pillow, and the added bonus... the customer service is excellent to.

Thank you so much !!!

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

Lovely pillows - and outstanding customer service

Lovely pillows - very comfortable, great price-point. But what has really stood out is the phenomenal customer service. There was a minor issue with one of my pillows, and upon sending proof of it, I was sent out another set of pillows. I will happily buy all my pillows from this company going forward. (P.S. I also requested extra filling for my pillows as I prefer them a little firmer, and that was sent out very quickly with a lovely follow-up email to check I had received it).

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with this purchase (luxury…

Very happy with this purchase (luxury pillows). Upon receipt of my set of two pillows, I could tell there was not enough filling in them for my preference, so I ended up using half of the filling from one pillow to 'top up' the other one. The packaging clearly states you can message Martian Made for more filling if required, and they did just that, sending another pillow's worth of filling in just a few days, at no cost. The second pillow is now 'full' (to my liking) and my wife has chosen to use it! Really happy.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic product and service

Fantastic product and service - the pillows were a little soft for me. I contacted their customer happiness agent and they promptly sent me more stuffing to make the pillows firmer at no cost. They are absolutely perfect and really do take our sleep to a whole new level of awesomeness! Excellent service and value for money.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

The pillows are excellent quality with zipped cover for filling plus really nice zipped pillow protector cover too.There wasn’t quite enough filling in one of the pillows as I do like quite a firm pillow but after contacting customer service I received extra filling absolutely free.Highly satisfied now and very impressed

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Oh my goodness

Oh my goodness. These pillows are the most beautiful and comfortable and dreamy I've ever had. I'm always buying pillows but now I've found the best.
These pillows are guaranteed for 2 years and also if your pillows need to be stuffed more then the exceptional customer service will send you extra filling to add inside the zipped pillow lining, they do this free. Such great service. I'm sleeping like a baby and will never buy any other pillows. Well done Martian made. I know martians could only dream of this level of greatness.

November 19, 2024
Unprompted review

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